Excellent experience, can’t fault it. James was a super star throughout the entire process, always available for any questions, reliable and honest. 5 stars all the way!!!... Read more
Buyer
27th Nov 2024 (12 weeks ago)
V Butterfield
Regents Estate Agents have helped secure a 2 bed in Berkhamsted recently. James especially was excellent (all the team are lovely though). Nothing has ever been a problem, viewing booking, general questions and especially having to deal with solicitor communication. I can highly recommend Regents Estate Agents in Berkhamsted.... Read more
22nd Nov 2024 (13 weeks ago)
I Edgar
We dealt predominantly with James the branch manager who provided an excellent responsive service the whole way through the sale. Costs were very competitive and James continually worked to keep all parties involved (us(!), our solicitor, the buyers and their solicitor) moving so that we completed as quickly and effectively .as possible... Read more
Seller
3rd Sep 2024 (24 weeks ago)
A Wilmot
I've rented a property, and also bought through Regents. Great experience on both occasions.
The team have great communication, and give a personal service... Read more
Seller
1st Jul 2024 (7 mo. ago)
D Preston
I have to say renting with Regents of Berkhamsted has been fantastic, they have been on point with everything they do and provided such a tenant like myself and my small family everything we needed. never a problem when anything broke down or needed fixing.
I was with them since September 2012 and just recently moved back to London for work reasons and a marriage break up.
Definitely living the dream as they say. Rental properties here go like hot cakes in Berkhamsted, so you are dead lucky to get one in such a prestigious Town like this.
Well moving on I would like to say renting with Regents has been a pleasurable experience for me and I would like to say they are the best Estates Agents by far in the area.
Thankyou to all the team there who have supported me for over a decade.
ps. I know where I am coming back to buy in future when I reach retirement age, until then all the best!!... Read more
Tenant
25th Apr 2024 (9 mo. ago)
J Gaskell
It's a pleasure to work alongside this agency. Fast and efficient service from Emily.... Read more
2nd Feb 2024 (1 year ago)
K Pace
Incredibly calm, attentive and reassuring during the whole process of the sale of our house in Berkhamsted. Our agent, James, found a perfect balance of keeping us informed, with added great advice, without hounding or putting any pressure on us! Highly recommend.... Read more
Seller
15th Jan 2024 (1 year ago)
R Acheson
We first came across regent estates when we bought in Berkhamsted in 2018. We dealt with James Whitehead, who was excellent and managed the sale really well. When we came to sell in 2023 we knew there was only one agent we wanted to deal with. Again James was highly professional and we really trusted him. From talking with friends and family we understand how rare this is, and it just made selling so much less stressful. Would 100% recommend James and Regents.... Read more
Seller
3rd Jan 2024 (1 year ago)
R Whale
Very professional agent and pleasure to deal with 5 stars... Read more
2nd Jan 2024 (1 year ago)
Emily
I've just moved out of a rental property managed by Regent Estates for the last 10 years, I would highly recommend them to anyone looking to rent! Really friendly team that are professional and reliable at seeing to any maintenance issues, the contractors they use are lovely too. My deposit was returned promptly. Thank you Regents!... Read more
Tenant
2nd Jan 2024 (1 year ago)
Suny
Extremely unprofessional customer service, lack of response, unconfirmed appointments and an utter waste of time.... Read more
2nd Jan 2024 (1 year ago)
D Hagger

As a tenant think twice about choosing a property managed by Regent Estates.
We had a new born baby and the air vent was broken in the bathroom meaning there was a hole in the single glazed window which was so cold in the winter it built up with ice on the inside! The landlord and Regent Estates refused to repair or give reasons why they couldn’t, despite us asking politely many times. We have an email trail as proof, and on many occasions we were simply ignored.
When we vacated we were charged £140 for the tiniest of blemishes even though the landlord had the property on the market for sale (so would not have incurred a loss). We kept the home in pristine condition having looked after it like our own.
Regent Estates were not helpful or understanding, both during the tenancy when we tried to have the issue resolved, and after we vacated when we learnt they were withholding £140.
After plenty of chasing, it took Regent Estates 3 weeks after we vacated to return the deposit (less the £140).
We gave Regent Estates plenty of opportunities to do the right thing and return the £140. They didnt’t so I posted this review early today. Within a couple of hours they rang me and offered to return the money in exchange for deleting this review. By the end of the day they changed their mind so I have decided to add paragraph to make people aware. This confusing messaging, and the curt tone in which it was delivered was indicative of our entire experience.
After flicking through the other reviews it seems our experience is almost identical to Connor Sheedy’s below. The similarities is concerning as it shows our experience was not a one off.
Proceed with caution.... Read more
Tenant
29th Nov 2023 (1 year ago)
M Rutherford
We have been as tenant with Regent Estates for the last 4 years and it’s clear as to why they have been in the letting space for over 15 years. The service from start to finish was exemplary and in between when required, the remedy of any issues that appeared were resolved at speed with no hassle. A great business created by a great team! Graeme & Sarah.... Read more
Tenant
28th Jun 2023 (1 year ago)
L HT
It has been 3 weeks since I moved out. It has been back and forth regarding the deposit- it takes 2 or more days for them to respond to emails. I looked after the place like it was my own, never caused any issues during tenancy. I left the place in good order, sent my cleaners back in to redo end of tenancy clean and have not complained or disagreed with any deductions of the deposit... yet, I am still waiting for it to be released!
They would never let anyone move in before taking deposit but when it is time for them to give people their money back...good luck even getting a response without constant chasing!
It is lucky I didn't need the deposit to pay deposit somewhere else.
The worst I've dealt with in London even though I have moved all over the city 10 times! Unacceptable - would never use them again and definitely wouldn’t recommend to anyone!... Read more
Tenant
22nd Jun 2023 (1 year ago)
V Georgieva
poor agency... Read more
8th Mar 2023 (1 year ago)
M Franklin
Can't recommend the letting and management team enough - always available and reacted to issues in a quick, efficient and understanding way. A pleasure to deal with from start to finish.... Read more
13th Jul 2022 (2 years ago)
I was disappointed with Regent, the communication was very poor. My agent was rarely there when I called, and when I left a message, they didn't call me back. Overall, made the whole experience more stressful as I didn't know what was going on.... Read more
Seller
11th Jun 2022 (2 years ago)
Nothing to add... Read more
Seller
18th Apr 2022 (2 years ago)
G Halls

I have had an excellent relationship with the team at Regent Estates over many years.
Most recently, I asked them to sell my house in Berkhamsted which they did promptly and efficiently. James mostly covered this: he was very effective, not only in getting the sale done but also in following it through to exchange and completion.
Because there was a chain of some 6 or 7 people, this was quite complicated, but James applied himself with enthusiasm and was in regular contact with all the other agents in the chain to follow things up. Of equal importance, he kept us fully informed (even well outside office hours) of how things were progressing.
I would have no hesitation in recommending Regent Estates, not only for selling but also if you are a landlord. We have had one or two flats rented out through them for over 10 years. The team is professional, hard-working and efficient.
Tom seems to choose only the very best people to work at Regents and I would like to thank him and his team for the support he has given us over the years. They are a pleasure to deal with.... Read more
Seller
13th Apr 2022 (2 years ago)
J Murray
Highly recommend. Angela and her team provided an excellent service from the very start of our tenancy right through until the end when they had to refund the extra rent we paid in error – all done promptly and professionally. Perhaps most importantly, we always felt they were on hand to help us and solve any problems, unlike several agents we've dealt with in the past.... Read more
Tenant
15th Mar 2022 (2 years ago)
A Bayliss
Dreadful. Had to let somewhere whilst our house was being rebuilt and unfortunately chose a property managed by these clowns. Firstly the agent was the house owner's daughter and then Tom looked after it (he was best friends with the Landlord). Rude, short and unprofessional. Looking at the recent photos, nothing that we lost our deposit for was actually replaced or fixed. I'd rather live in a tent than a property managed by these people.... Read more
Tenant
8th Mar 2022 (2 years ago)
D Preston
We have been with them renting a couple of properties in Berkhamsted since September 2012. They are and always will be the Premier league of estate agents Berkhamsted has to offer. No complaints at all.... Read more
Tenant
21st Jan 2022 (3 years ago)
E Beaumont
We have used Regent Estates for rentals and sales over the past 12 years and have always found their staff to have extensive knowledge of the area. They have kept us updated on the progress of sales and rentals throughout our time with them.... Read more
28th Nov 2021 (3 years ago)
C Sheedy

Our rental experience with Regent was bad from start to finish but I'll focus on the most alarming part. After our tenancy ended we were served with an exorbitant deposit deduction, despite paying hundreds of pounds to a professional cleaner recommended by the agency. After protesting we asked for a second quote as the first involved several improvements far beyond the scope of a repair quote. We were told this would be carried out although all communication was very laboured, often waiting weeks for Angela to respond.
Eventually after chasing up several times, months later, we were told that nobody was available for a second quote and we had to accept the fee. After agreeing to pay a part of it we said we wanted to appeal the charges. After a lot of "you should just pay it - it's really reasonable" type emails eventually Angela informed us we would receive our full deposit and my housemate was asked to remove his negative Google review of the business. We accepted the return of the deposit but did not take down the review. After a week we enquired as to the whereabouts of our deposit we were told it was going to appeal, clearly a response to us not removing the review.
I found the employees of this business unprofessional, and inefficient. There are plenty of other agents in Berkhamsted, I would strongly advise going with one of the others.... Read more
Tenant
4th Aug 2021 (3 years ago)
J Derbyshire
After phoning a few local agents first I instantly got a good impression with Regents. I spoke with Corinne who answered all my initial questions with straight answers. Corinne then handled our sale from valuation a few days later to a whirlwind sale all within a 5 day period. She gave solid advice on the property we have since bought & moved into. Communication was clear and always worked with our best interest to keep the sale on track post surveys. Aftersales follow up was first class too. Regents come highly recommended!... Read more
Seller
21st Jul 2021 (3 years ago)
E Allen
I've dealt with Regent for over 10 years now and its an excellent company. James Whitehead handled my recent purchase and was incredibly kind and patient during what turned out to be a very stressful period. Am very grateful to him.... Read more
Buyer
5th Jul 2021 (3 years ago)
B Furlong
Had an excellent experience with both Regent Estates and James Whitehead personally. Thorough, responsive and professional - communication was excellent through the process and what is often a tricky process was made much easier! Would highly recommend their services.... Read more
3rd Jul 2021 (3 years ago)
T Bell
I dealt with James W. He was highly professional and efficient. He was also easy to get hold of and seemed to work proactively. Well done James.... Read more
2nd Jul 2021 (3 years ago)
N Sheedy
Absolutely terrible service - avoid at all costs. To start, when I viewed the property, it was with a weekend staff member who knew nothing about the facilities, parking, or any of the usual questions someone would have about a flat. Luckily for them the property was lovely and sold itself.
Then, during every piece of communication following this we would have to chase repeatedly for responses to queries. When we moved in, we found out there was an ongoing issue with the water pipes for the flat which we had not been told about despite Regent knowing about this for three months prior to us moving in.
Finally, after leaving the property and being in a deposit dispute, this has lasted 3 months, with us often not getting email responses back for weeks at a time, being told a second contractor quote would be obtained and never seeing any evidence of it.
Terrible, unprofessional service from start to finish.... Read more
Buyer
9th Jun 2021 (3 years ago)
D rix
There are plenty of estate agents to choose from in Berkhamsted but in my opinion Regent Estates have to be the best. Prior to selling our mother's flat we did our research and looked at all available agents. We chose Regents after reading reviews and looking at the comparison stats which seemed to show they had something extra. Very pleased with the result. James went the extra mile to get the sale done, and nothing seemed too much trouble for him. Excellent communication throughout the process. Everything was done quickly and without delay. If you are looking to sell your property in Berkhamsted I would thoroughly recommend James and his team. First class service.... Read more
Seller
24th Dec 2020 (4 years ago)
K Sweeting
Fantastic service from James and the team. Thank you... Read more
7th Dec 2020 (4 years ago)
D Vadgama
We were in a bidding war for a house that Regent Estates were representing. I could tell they were really going through their paces to help the seller get the best buyer. We came second in this bidding war only being beaten by another buyer who didn't have to sell thier house.
Turned out that that buyer was lying...the moment they found that out they were on the phone to me to see if we still wanted our dream house ....we did...and they helped us to move quicking on getting an offer accepted.
Then when we were going through the exchange and completion we were faced with a very difficult solicitor hired by the people we were buying from (they even regretted it). Regent Estates jumped in a quite a few times to save the day and help reason with their solicitor on multiple occasions.
Thank you Regent Estates!! We love our new place!!... Read more
Buyer
2nd Dec 2020 (4 years ago)
Excellent, first class service. Kept us posted regarding any interest in the property. Luckily found the right purchaser for us.... Read more
Seller
1st Dec 2020 (4 years ago)
P Hutton
We've been both buyers and sellers through Regent Estates, and in both circumstances they've been very pleasant and professional to deal with. We mainly liaised with James, but the whole team worked for us/ knew us by name etc. We would definitely use them again.... Read more
Seller
17th Nov 2020 (4 years ago)
M Witcher

After reading the reviews of Regent Estates it appears the majority are from those selling or renting properties with them.
I would like to give you my experience as an individual who was very interested in renting one of their many properties. I was able to arrange a viewing last weekend of a property I really liked after calling on 3 separate occasions and finally speaking to someone who booked it in and then received confirmation from someone else. Another individual took the viewing who was lovely but could not answer any of my questions about the property and told me to email these to the previous person I had been dealing with via email.
I subsequently saw 3 other properties online that I would like to view, I rang on Monday morning to enquire and arrange viewings and was assured the individual who deals with lettings was unavailable but would call me back imminently. I did not hear anything. I then called again on Wednesday to check in and ask if possible to arrange for Friday. I spoke to the same man who said "yes I spoke to you before and will chase why this hasn't been done and they should ring you first thing in the morning (Thursday) to arrange for Friday. When I still did not hear I rang again to voices my concerns and feedback to the manager. The man I had spoken each time assured me he was the owner and when I shared my feelings/experience he rather aggressively said "Do you want to just leave it then?".
Forgive me but I thought their job was to find tenants for properties? I am unsure how they do this with such awful customer service and if they never call or email potential tenants back!
If I was selling or looking to rent out my property I would definitely NOT use this agent as booking a viewing for potential tenants has been near impossible.... Read more
4th Jun 2020 (4 years ago)
P Bowen
I rented the the flat above Regent Estates for five very happy years.
Thanks to all the team at Regents, you were all brilliant and nothing was too much trouble.... Read more
Tenant
7th Apr 2020 (4 years ago)
S RJ
We have recently bought a property through James at Regent Estates. From start to finish James was fantastic to deal with. His level of communication and support was unwavering throughout the process.
James made sure that the purchase and sale worked for everyone involved.
I have been sceptical of estate agents in the past, but James couldn’t be more different to the stereotype and holds all the attributes that you want in a stressful period: fantastic communication, transparency, honesty and personable.
We can’t recommend James highly enough.... Read more
Buyer
14th Mar 2020 (4 years ago)
P Curtis
Our property was brilliantly marketed and we had an offer inside a week.The real value of Regent Estates came from the team especially James after the offer. We had a complex chain.Part of the chain didn't have a physical agent which is where James stepped in and smoothed out the kinks in the chain.Without his persistence with all parties I think the sale would have fallen through.We had a number of options in Berkhamstead but we are really glad we choose Regent Estates.... Read more
Seller
10th Mar 2020 (4 years ago)
M Hart
James at Regent Estates recently supported us with the purchase of a property. He was extremely helpful during what is a complicated and stressful process. I would very much recommend Regent Estates.... Read more
Buyer
11th Dec 2019 (5 years ago)
S Richardson
I rented a property for just over a year from Regent Estates and dealt with Georgie and Tom at Regent Estates on a number of occasions. I found Regent Estates to be extremely professional, very transparent, clear and prompt to respond in all dealings during this period. This is what service should look like. Many Thanks!... Read more
Tenant
3rd Dec 2019 (5 years ago)
J Kubale
James at Regents helped us with the recent sale of our property. Though the process wasn't an easy one, James was honest and proactive throughout. James kept us well informed of progress and was always available to take our calls. We would certainly use Regents again based on his performance.... Read more
Seller
14th Nov 2019 (5 years ago)
C Gallow
Myself and my partner purchased our first house through Regent Estates, James was above & beyond helpful and was a pleasure to deal with. We would defiantly recommend and use in the future. :)... Read more
Buyer
7th Nov 2019 (5 years ago)
J justin
I've rented a flat from Foysol and if I come back to London I would definitely ask him again for a plae to stay. Trustworthy and reliable.... Read more
Tenant
18th Aug 2019 (5 years ago)
A Broadbent
Regent were recommended to me when I was looking to find someone to handle my 83 year old Mum's house sale. The whole team, led by Rosie, were excellent from start to finish, handling things sensitively, minimising stress, excellent communication - couldn't have been better, I wouldn't hesitate to recommend them.... Read more
Seller
8th Jul 2019 (5 years ago)
E Pereira
We have used agents to manage our properties in the UK and New Zealand and would like to thank Lisa and her team for the absolutely fantastic manner in which they do everything. Nothing is too much trouble and everything is done without delay.... Read more
Landlord
5th Jun 2019 (5 years ago)
M Pocock
Fantastic service from Katie and the team. Rented houses through Regents for four years and never had an issues at all. Would highly recommend to anyone.... Read more
Tenant
4th Apr 2019 (5 years ago)
C Sturges
Efficient, professional and a pleasure to deal with. I appreciated James' weekly updates, even when there was little to report and once into the actual sale, nothing was ever too much trouble.
Happy to recommend.... Read more
Seller
7th Jan 2019 (6 years ago)
C Hall
Katie and the team at Regents were excellent during my recent house rental over the entire 3 year period. They were efficient, friendly and responsive and are clearly focused on giving a great client service. I would not hesitate to use them again. A big thank you to Georgie for following up on everything and taking time to respond to important emails. thanks Cathy.... Read more
Tenant
14th Dec 2018 (6 years ago)
P Family
We have used Regent Estates on several occasions. Each time we have been very pleased with the service we received.... Read more
7th Dec 2018 (6 years ago)
A Williams
We have been clients of Regent Estates for more than twenty years, we have purchased and sold many properties over the years through them and the excellence and professionalism of all the staff is second to none. They also manage our rental portfolio very efficiently and are a real pleasure to deal with.... Read more
Seller
6th Dec 2018 (6 years ago)
M Fairbrother
We experienced a fantastic service from Regent Estates who marketed and sold our property. There was great communication throughout, and we could not have asked for a better service. Highly recommended.... Read more
Seller
6th Dec 2018 (6 years ago)
D Brennan
First class selling agent, this is our second time in recent years and we have been delighted with the outcomes. We have known the firm for nearly 25 years and have found Tom, Rosie, James and Karen to be most professional and knowledgeable. We have used the firm to buy and sell and our negotiations were handled with great care and attention.
We really now appreciate how much work goes on behind the scenes after a price is agreed, to get to exchange of contracts. That is the most demanding part for all involved and it is this that the team really excell at.
You can rely on Regent Estates to manage the sale and purchase and would recommend the team, especially Rosie, to work professionally for all involved. We are delighted with our purchase and cannot thank Regents enough for what was achieved.
Well done Regent Estates !... Read more
Seller
29th Nov 2018 (6 years ago)
D Mackie
Thanks to the Regents team for a very smooth and stress free house purchase led by Rosie and also to the letting team led by Katie for a easy rental contract... Read more
27th Nov 2018 (6 years ago)
A Francis
Purchased a property through James, very smooth transaction and great communication.... Read more
Buyer
3rd Nov 2018 (6 years ago)
J Trigg
James Whitehead was a primary contact for our recent house purchase. A wonderful chap who was highly enthusiastic for our cause and helped us every step of the way. Great service.... Read more
Buyer
19th Oct 2018 (6 years ago)
E Hartwell
Regents have managed the flat I rent out for about 3 years now and they have been absolutely fantastic. Not only have they always been incredibly helpful throughout the whole letting process, making everything as simple and easy as possible, but they have also given up their time to give me advice when I needed to look for somewhere to rent in London for myself. I cannot thank them enough and can't recommend them more highly!!... Read more
Landlord
22nd Sep 2018 (6 years ago)
jen
Regents were my letting agents for four years and were always really supportive and quick to respond to any problems at the property. Thanks Katie and the team.... Read more
Landlord
18th Sep 2018 (6 years ago)
S Hulks
It was a pleasure to work with Rosie and James on the sale of my house. The service was 100% professional throughout. They were always across the detail of what was happening , kept the comms flowing up and down the chain at all times, and found time to talk things through and help me with decisions along the way. Thankyou.... Read more
Seller
14th Sep 2018 (6 years ago)
J McSherry
Found Regent to be a Professional and efficient service. Extremely pleased with how I was welcomed at their premises and treated throughout our transaction. Throughly recommend them. A1.... Read more
5th Sep 2018 (6 years ago)
J Irwin
It’s been a while since I’ve rented a property but I’ve been really impressed with the professionalism of this office. I don’t normally write reviews but on this occasion felt compelled to do so. A very thorough and helpful Lettings department- I’d definitely recommend.... Read more
Tenant
4th Sep 2018 (6 years ago)
L Williams
Regent Estates have been highly competent throughout the process of selling our house and we have valued Rosie's experience of the Berkhamsted housing market. She has represented our interests with attention to detail and has been an excellent communicator. Thank you.... Read more
Seller
27th Jul 2018 (6 years ago)
A McQuillan
We have used Regent Estates over the last several years for selling a flat, renting a flat and buying a flat. Every time has been a pleasure. They are very professional and efficient, but also friendly and helpful to the max. Certainly we would use them again without hesitation.... Read more
Seller
4th Jun 2018 (6 years ago)
A MAHMOOD
I have been working very closely with Tom and the team for just under a year, and cannot fault his professionalism nor his attitude to work!... Read more
31st May 2018 (6 years ago)
R Fairhurst
I dealt with Katie who provided an excellent service while renting my property. She found me a tenant immediately and has been highly efficient with dealing with any maintenance issues. Thank you Katie!... Read more
Landlord
30th Apr 2018 (6 years ago)
T Bradbeer
Having tried unsuccessfully to sell with another local agent we decided to try another. Right from the start Regent Estates were enthusiastic and had a full understanding of what needed to be done. Within a week they had had 8 viewings and secured an acceptable offer on our property from a first class buyer. Throughout the sales process communication with all members of staff was excellent with calls returned promptly and clear, concise information given. The result was we exchanged contracts 5 weeks after agreeing the sale! A special thanks to William and Rosie for all their input. A really great service – we won’t hesitate to recommend Regent Estates to others.... Read more
Seller
23rd Apr 2018 (6 years ago)
E Blake
I currently rent through Regent Estates and cannot recommend them enough. The whole team were so helpful in listening to what I wanted and finding me the perfect place. They made the lettings process quick and simple and I will definitely be using them again in the future.... Read more
Tenant
20th Mar 2018 (6 years ago)
J Bradshaw

This company are a disgrace. We rented a property for over 4 years with them as an agent which was OK until it comes to you leaving.
1. Though they agreed I could attend the check out, they carried it out without telling me and then made spurious demands for deductions from deposit.
2. Had work carried out after we left by their "preferred contractors" at well above market rate. This work was carried out with no written quotations or consultations with us and we were simply expected to pay their rates.
3. Have as yet failed to return a rent overpayment made in our final (partial) month despite the threat of legal action.
4. They recommended me a cleaning company to carry out a final clean at a cost of £200. This was not an itemised quotation and I carried this work out myself in 3 hours (they added 2 hours of extra cleaning so 5 hours in total) - how can an agent think £40 an hour for cleaning is acceptable?
Overall, OK when you're a tenant but a nightmare to leave as they simply try to squeeze as much out of you as they can.... Read more
Tenant
12th Feb 2018 (7 years ago)
O Mack
Had a very difficult letting however, the staff in Berkhamsted were very helpful in keeping me informed and helping push the purchase through to the end... Read more
Buyer
11th May 2017 (7 years ago)