I recently sold a property in Studham with Brown and Merry’s Berkhamsted office. The service I received was excellent, I can highly recommend Amir and Jamie. All viewings were accompanied and there communication skills throughout the sales process were faultless.
I definitely wouldn’t hesitate to recommend this agency, they get results with minimal stress.
We used the independent financial adviser at Brown and Merry, Eilish Crowther. She was always readily available for discussion and clear in setting out of what needed to be achieved, working around our personal set of circumstances. We equally found all other staff very helpful and supportive in dealing with our requests and inquiries during our buying process through them.
We used Oakleys for our sale and purchase both which were particularly complex. The whole team played a part in providing a 1st class end-to-end service. Special thanks to Gemma, Donna and Michael for being there at particularly difficult times with expertise ....... & calming words!
It is rare that you come across a business (let alone an estate agent), filled with such wonderfully supportive people. We are just incredibly grateful that we found them.
We purchased a house through Oakleys this year and were happy in one sense because we got the house we wanted. The staff in Oakley's were always helpful but they seem to outsource the sales management side to an external "Sales Pipeline" company.
Half the time this lady didn't know which estate agent she was supposed to be representing and the rest of the time she essentially harassed us. We had trouble getting supporting paperwork from overseas which was stressful enough, but this lady made it worse by essentially not listening to the reasons why we weren't able to produce the paperwork and repeatedly asking when we would supply it. She backed off when I reminded her about Brexit.
It never felt like she was working with us, just working for the vendor and continued applying heavy sales tactics.
This left a sour taste in the mouth and I would hesitate to recommend Oakleys to friends as a result.
We had a great experience buying a property in Berkhamsted with Nash Partnership. Tracey, the office manager, was incredibly professional and diligent in seeing our purchase through to completion. Despite delays and some nervy moments caused by problems along the chain Tracey worked hard to keep everything together. We would highly recommend choosing Nash Partnership.
Total lack of customer service when renting Property through Nash. Totally incapable of accepting blame and making sure that the tenant has a stress free experience.
Excellent service from Sterling Estate Agents, Berkhamsted.
Our Sale went through in less than seven weeks with all viewings handled by Sterling.
We wouldn't hesitate to recommend using this Estate Agency especially with Meka in charge.
Rude agents! Very unhelpfullittle. Sound incredibly grumpy with no phone manor at all. Disgusting treatment by them. Will never use this estate agents.
We have used Regent Estates over the last several years for selling a flat, renting a flat and buying a flat. Every time has been a pleasure. They are very professional and efficient, but also friendly and helpful to the max. Certainly we would use them again without hesitation.
A G McQuillan
This company are a disgrace. We rented a property for over 4 years with them as an agent which was OK until it comes to you leaving.
1. Though they agreed I could attend the check out, they carried it out without telling me and then made spurious demands for deductions from deposit.
2. Had work carried out after we left by their "preferred contractors" at well above market rate. This work was carried out with no written quotations or consultations with us and we were simply expected to pay their rates.
3. Have as yet failed to return a rent overpayment made in our final (partial) month despite the threat of legal action.
4. They recommended me a cleaning company to carry out a final clean at a cost of £200. This was not an itemised quotation and I carried this work out myself in 3 hours (they added 2 hours of extra cleaning so 5 hours in total) - how can an agent think £40 an hour for cleaning is acceptable?
Overall, OK when you're a tenant but a nightmare to leave as they simply try to squeeze as much out of you as they can.