I recently sold a property in Studham with Brown and Merry’s Berkhamsted office. The service I received was excellent, I can highly recommend Amir and Jamie. All viewings were accompanied and there communication skills throughout the sales process were faultless.
I definitely wouldn’t hesitate to recommend this agency, they get results with minimal stress.
We used the independent financial adviser at Brown and Merry, Eilish Crowther. She was always readily available for discussion and clear in setting out of what needed to be achieved, working around our personal set of circumstances. We equally found all other staff very helpful and supportive in dealing with our requests and inquiries during our buying process through them.
We used Oakleys for our sale and purchase both which were particularly complex. The whole team played a part in providing a 1st class end-to-end service. Special thanks to Gemma, Donna and Michael for being there at particularly difficult times with expertise ....... & calming words!
It is rare that you come across a business (let alone an estate agent), filled with such wonderfully supportive people. We are just incredibly grateful that we found them.
We purchased a house through Oakleys this year and were happy in one sense because we got the house we wanted. The staff in Oakley's were always helpful but they seem to outsource the sales management side to an external "Sales Pipeline" company.
Half the time this lady didn't know which estate agent she was supposed to be representing and the rest of the time she essentially harassed us. We had trouble getting supporting paperwork from overseas which was stressful enough, but this lady made it worse by essentially not listening to the reasons why we weren't able to produce the paperwork and repeatedly asking when we would supply it. She backed off when I reminded her about Brexit.
It never felt like she was working with us, just working for the vendor and continued applying heavy sales tactics.
This left a sour taste in the mouth and I would hesitate to recommend Oakleys to friends as a result.
I couldn’t recommend Tracey, Sue and the team at Nash more highly! Having moved from London they were outstandingly proactive in communicating updates clearly in both directions, which made for a very pleasant experience for all parties and greatly reduced my stress!!
If you are in any doubt about who to use in Berkhamsted, I would without hesitation encourage any friend or family of mine to ensure their first contact is with Nash!
Keep up the great work!
Total lack of customer service when renting Property through Nash. Totally incapable of accepting blame and making sure that the tenant has a stress free experience.
Castles continued to support us through the sale of our property, even as the chain broke down twice in the current exceptional climate. Their advice was always valued. Their post sales support was exemplary and we have successfully completed on our sale. They were cost effective and provided Quality of Service that you won't find from internet only or some other estate agents. Happy to recommend them.
Friendly, professional, approachable, courteous and easy to deal with. Particularly courteous and approachable during the valuation, marketing and viewing processes. Especially professional throughout the legal processes after acceptance of offer. And all the way through to completion.
Castles Berkhamsted have sold two houses for me in as many years. Both have sold quickly and efficiently. We sold a third through a different agent and very much regret not using Castles given the very different experience. We felt that agent worked for the buyer not us, the seller. That's not the case with Castles.