Knight Frank has worked solidly for us over a very challenging time. Brexit elections Covid all meant that the property took a long time to sell but we got there in the end to lovely buyers who love our house as much as we did
Despite requests not to do so, Knight Frank staff continued parking on our private driveway, thereby blocking access to properties on our estate. Such “me first” behaviour is in stark contrast to the considerate manners of the people who live here. We ended up notifying the police about harassment and some Knight Frank staff have been permanently excluded.
Cached web pages show that the property Knight Frank manages was advertised to let for nearly 5 months, in which time the rate was dropped until finally it was advertised as under offer. The new tenants must be delighted with Knight Frank, at having bagged a bargain. At the same time, new tenants moved into an identical property just over 2 weeks after it was put on the market by another agent at more than 8% above the rate last advertised by Knight Frank. Another identical property has just been let in less than 3 weeks. What does all this say about Knight Frank’s marketing capability?
A month ago we had to ask the owner of the property to pay the annual maintenance charge, as Knight Frank had not done so.
We deal with 3 other agents in Beaconsfield; in our view they are head, shoulders and knees above Knight Frank.
Such an amazing experience with Simone at Savills Harpenden. We've been searching for a home to let in the area for months with little to no luck and many times were not even given a response by letting agencies in the area. Simone was very responsive, took the time to listen to our needs and was an incredible help to us. I would absolutely recommend Savills Harpenden.
What a shame. Original five-star review below. Not any more.
Savills will introduce a groundless claim to your landlord for withholding your deposit.
Savills will then support the landlord's groundless claim to keep your cash.
The excellent work of Simone and Holly (see below) was profoundly undermined by the property management team which at the end of a tenancy works with your landlord to find reasons not to return your deposit. When moving, you do not need the additional stress involved in utterly avoidable battles with a faceless suit, to prevent them from withholding your cash.
I challenged three claims to withhold deposit from my last letting. The groundless nature of these was clearly illustrated by the speed that Savills capitulated and returned my money.
Makes me wonder how many people cave, and the thousands lost each year to tenants as a result...?
Following Savills engagement with this review, they stuck hard to their guns, blaming any desire to withhold deposit on the landlord, suggesting that they did not make any suggestion to landlords of for what they may be able to withhold deposit or how much. I was not convinced.
They also defended the inflated prices they attempted to charge, claiming they follow industry standards. By way of example, they will attempt to charge you £65 if they think the washing machine smells a bit funny. (For the record it didn't.)
Savills is clearly willing to sacrifice its reputation in support of landlords' groundless claims to withhold your deposits.
Fairs fair, however, up until the end of the tenancy, they were very good.... Here's what I wrote at the beginning:
Helpful, knowledgable, efficient. For what more could you ask when renting a new place? Special mention to Simone McClellan and Holly Siddons for enabling a very rapid and smooth transition to my new home!
Myself and my partner would like to say a special thank you to Annie and Steven at David Doyle for helping us find and secure our dream first home in Boxmoor. From our viewing to offer confirmation they were both brilliant and super informative.
Contacted them to let out my house. They were the company which offered the best service at the time. When I engaged them, I stated that I required a quick turnaround as I would have to start paying council tax in a month. Now I didn't expect it to be quick due to the time of year but I was assured that the house would be let out very quickly and told that it was certain it would be let by the date stated. In two months I had two viewings. I was informed of the appointment by text so was aware. I would then hear nothing about what had happened. After The second appointment, I called up to get feedback, speaking to one of the staff there who told me there was news on the appointment. It took me a week to get an answer, with promises of calls back broken repeatedly. People also told me that hey would get the person to call back, then when chased I would be reinforced that the person actually wasn't in the office working that day. Messages passed to the manager when I explained I had been waiting for several days were also ignored. When I eventually spoke to the lettings agent he confirmed without my asking that he had received all the messages and notes. He didn't say anything else. The news on my letting was that it was declined due to the distance from the station. At this I wonder because it is five minutes from a train station, and ten to another so I have to question the knowledge of the area. Based on the service I told him that I would be engaging another company, based on their lack of customer service. All I received were the normal platitudes; which didn't negate the fact that a quick phone-call with an update would have avoided this. Whilst they might have reasonable rates their customer services are non-existent.
Very pleased with the service from Brown and Merry Berkhamsted. They were all very nice to deal with, professional and effective. I would definitely recommend.
We used the independent financial adviser at Brown and Merry, Eilish Crowther. She was always readily available for discussion and clear in setting out of what needed to be achieved, working around our personal set of circumstances. We equally found all other staff very helpful and supportive in dealing with our requests and inquiries during our buying process through them.
Excellent, first class service. Kept us posted regarding any interest in the property. Luckily found the right purchaser for us.
This company are a disgrace. We rented a property for over 4 years with them as an agent which was OK until it comes to you leaving.
1. Though they agreed I could attend the check out, they carried it out without telling me and then made spurious demands for deductions from deposit.
2. Had work carried out after we left by their "preferred contractors" at well above market rate. This work was carried out with no written quotations or consultations with us and we were simply expected to pay their rates.
3. Have as yet failed to return a rent overpayment made in our final (partial) month despite the threat of legal action.
4. They recommended me a cleaning company to carry out a final clean at a cost of £200. This was not an itemised quotation and I carried this work out myself in 3 hours (they added 2 hours of extra cleaning so 5 hours in total) - how can an agent think £40 an hour for cleaning is acceptable?
Overall, OK when you're a tenant but a nightmare to leave as they simply try to squeeze as much out of you as they can.
Having decided to sell my late father's bungalow I obtained a couple of valuations and chose to go with Castles. I am glad I did.
Max was very helpful and gave me good advice, his team (Steve and Kiera) carried out accompanied viewings and kept me fully informed. They gave me any feedback, and the bungalow sold within two weeks.
I would recommend Castles Estate Agents
I bought a flat today. Castles gave me the keys today at midday. I was moving into my new flat in the afternoon and I couldn’t open the door!
Castles gave me the wrong keys of MY PROPERTY! and none is able to solve me the problem. I have all the stuff outside! What kind of service is this.