Ed and the team have been nothing short of fantastic. Not only with the purchase of our new house, but also with the sale of our old house. Communication has been great, and their advice has been spot on. Finally, a breath of fresh air in the estate agency business!
We instructed Knight Frank Berkhamsted to sell our house in February 2016. The team were friendly, professional and reliable from start to finish. Katie and Kelly were excellent at keeping us informed of the outcomes of each of the viewings. James was great at keeping in touch to ensure that our buyer could be kept informed of how the chain was progressing. In the final stages James' assistance liaising with other agents and solicitors in the chain was invaluable ensuring that we exchanged and completed within the desired timescale. I wouldn't hesitate to recommend.
Amir and the team did a great job for us throughout. They are positive, friendly and professional. Very good communication, too. Eilish, who helped us with our mortgage, is fantastic and helped us through all stages of the process patiently and efficiently. Have already been recommending them.
We used Oakleys for our sale and purchase both which were particularly complex. The whole team played a part in providing a 1st class end-to-end service. Special thanks to Gemma, Donna and Michael for being there at particularly difficult times with expertise ....... & calming words!
It is rare that you come across a business (let alone an estate agent), filled with such wonderfully supportive people. We are just incredibly grateful that we found them.
We purchased a house through Oakleys this year and were happy in one sense because we got the house we wanted. The staff in Oakley's were always helpful but they seem to outsource the sales management side to an external "Sales Pipeline" company.
Half the time this lady didn't know which estate agent she was supposed to be representing and the rest of the time she essentially harassed us. We had trouble getting supporting paperwork from overseas which was stressful enough, but this lady made it worse by essentially not listening to the reasons why we weren't able to produce the paperwork and repeatedly asking when we would supply it. She backed off when I reminded her about Brexit.
It never felt like she was working with us, just working for the vendor and continued applying heavy sales tactics.
This left a sour taste in the mouth and I would hesitate to recommend Oakleys to friends as a result.