We did not buy/sell through Brown and Merry, but we did use the services of their Mortgage Services Consultant Eilish Crowther. Eilish was excellent - highly knowledgeable, great at communicating and cheerful and patient no matter how many questions I asked. She was easy to contact both by phone and email, which made arranging our mortgage much less stressful than our previous experiences dealing directly with banks - it was a relief to be able to have confidence in the person arranging our mortgage. Eilish was very clear in explaining terms of mortgage deals, and was able to tailor to our specifications. I would highly recommend Eilish as her professionalism, availability to respond and knowledge was of great benefit to reducing the stress of moving house.
We used Oakleys for our sale and purchase both which were particularly complex. The whole team played a part in providing a 1st class end-to-end service. Special thanks to Gemma, Donna and Michael for being there at particularly difficult times with expertise ....... & calming words!
It is rare that you come across a business (let alone an estate agent), filled with such wonderfully supportive people. We are just incredibly grateful that we found them.
We purchased a house through Oakleys this year and were happy in one sense because we got the house we wanted. The staff in Oakley's were always helpful but they seem to outsource the sales management side to an external "Sales Pipeline" company.
Half the time this lady didn't know which estate agent she was supposed to be representing and the rest of the time she essentially harassed us. We had trouble getting supporting paperwork from overseas which was stressful enough, but this lady made it worse by essentially not listening to the reasons why we weren't able to produce the paperwork and repeatedly asking when we would supply it. She backed off when I reminded her about Brexit.
It never felt like she was working with us, just working for the vendor and continued applying heavy sales tactics.
This left a sour taste in the mouth and I would hesitate to recommend Oakleys to friends as a result.
We had a great experience buying a property in Berkhamsted with Nash Partnership. Tracey, the office manager, was incredibly professional and diligent in seeing our purchase through to completion. Despite delays and some nervy moments caused by problems along the chain Tracey worked hard to keep everything together. We would highly recommend choosing Nash Partnership.
Total lack of customer service when renting Property through Nash. Totally incapable of accepting blame and making sure that the tenant has a stress free experience.
Excellent service from Sterling Estate Agents, Berkhamsted.
Our Sale went through in less than seven weeks with all viewings handled by Sterling.
We wouldn't hesitate to recommend using this Estate Agency especially with Meka in charge.
Rude agents! Very unhelpfullittle. Sound incredibly grumpy with no phone manor at all. Disgusting treatment by them. Will never use this estate agents.