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- Richmonds Property Services - Southampton
Richmonds Property Services - Southampton
Opens Monday at 8:30am
Lankester House, 1 Freegrounds Road, Hedge End, SO30 0HG
Richmonds Property Services Southampton are an estate agent in Southampton. They mainly list properties in SO30, SO18 and SO19. Over the last 6 months, they've listed 88 properties, with 35 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Rightmove and OnTheMarket.
Opening hours
- Monday 8:30am - 6:30pm
- Tuesday 8:30am - 6:30pm
- Wednesday 8:30am - 6:30pm
- Thursday 8:30am - 6:30pm
- Friday 8:30am - 6:00pm
- Saturday 9:00am - 5:00pm
- Sunday 10:00am - 4:00pm
View all details
Richmonds Property Services - Southampton Reviews (41)
Have you used this agent?
83%
0%
0%
2%
15%
All (41)
Seller (16)
Buyer (10)
Landlord (2)
Tenant (3)
General (10)
Jack
Drove over an hour to a property yesterday, was a no show, we even arrived early and after just under a hour of trying to call you still no one showed up, tried ringing the door and heard someone at the door, sounded like tenants but ended up ignoring us too. So we ended up leaving around 50ish mins after the appointment was meant to start. Before you say I am a bot or making up stuff like all your other reply’s to your negative reviews, I think it’s silly and childish really to try make out any negative reviews is a bot or spam and all the other excuses you come up with. Defiantly do not work with them.
24th Dec 2024 (26 days ago)
M Titchener
We used Richmonds to sell our house. Ben was amazing and helped us throughout the process. He ensured we got a great price and kept us updated as we progressed with the sale. I would recommend Richmonds to sell your house or purchase your next property. Thanks Ben!
Seller
27th Nov 2024 (8 weeks ago)
S Davis
COMPLAINT RAISED WITH THE PROPERTY OMBUDSMAN.
"Further to previous correspondence regarding your complaint held with us, please be advised that, due to the continued HIGH LEVELS of demand for our service, there will be a delay in you receiving a response to your submission."
Poor level of service provided to the vendor (whose in care) and myself as the buyer which nearly scuppered the purchase. Lack of honesty and transparency from the owner of Richmonds when investigating the initial complaint was also very disappointing. Will provide a further update once the Ombudsman has completed their investigation. If you're a vendor though I certainly wouldn't be recommending this company to act in your best interests.
Addendum - 01.11.24
If you're going to respond to my review an element of truth would be helpful to those who read it. My complaint was to the Property Ombudsman not the Court of Protection, who deemed it my word versus yours. Readers can make up their own mind regarding that and no solicitors were involved other than during the transaction itself. I won't be purchasing another property through Richmonds Property and certainly won't be selling one through it either. Caveat emptor.
Buyer
1st Nov 2024 (11 weeks ago)
J Geary
Turned up late and didn't have the key so couldnt even see inside the property, wasted an hour of my time for nothing. Edit: The below comment from richmonds is ridiculous, I had a viewing at 4.30pm at the foxgloves hedge end and Mark turned up without the key wasting my time and now you're calling me fake and fraudulent. I'd whole heartedly suggest going to any other real estate agency as this company is unprofessional and rude.
1st Nov 2024 (11 weeks ago)
M Sorapure
Had a viewing booked but no one turned up. Phoned to see what was happening to be told there was no viewing planned. Further investigation confirmed there was a booking, but it had been cancelled by them. They were too busy to inform me of the cancellation.
16th Oct 2024 (14 weeks ago)
J Hooper
Richmonds and especially Nathan McCathy went above and beyond in assisting my mother with her house move. I have used Nathan before 13 years ago for my house move and went through him for the purchase of my mother's new home in Hedge End.
Thing's went so bad with the estate agent mum was using to sell her old home in Romsey that we had to utilise Nathan to facilitate everything through him as my mother was suffering from a life threatening illness, and the stress caused by that other agent was making things worse. Nathan stepped in and sorted out all the problems every step of the way and we cannot thank him enough! I can't praise him or the company enough for all they have done and would highly recommend them. Thanks Nathan ????
Seller
10th Jul 2024 (6 mo. ago)
E Dacombe
Ben is the best!!!
13th Feb 2024 (11 mo. ago)
T Rahwan
I dealt with Richmonds Property Services for 9 years. During those years, then smoothly and professionally helped me rent my property while living abroad. They also helped me sell the property at a great price. Overall, I'm super happy with the service, and I would strongly recommend it to anyone.
Seller
16th Nov 2023 (1 year ago)
Z Martirosyan
We have the pleasure to communicate with Mark. Very friendly, polite, professional. Highly recommend ????
14th Nov 2023 (1 year ago)
R Rogers
We have been using Richonds for 7 years, we have bought 2 properties from them, they have just sold one for us and rented 3 out. Very friendly, professional service would highly recommend.
Seller
5th Nov 2023 (1 year ago)
M Evans
I have had dealings with Richmonds over the past 10 years and they have always been helpful, honest and pro active. Thank you for your help over the years Nathan and Ben.
31st Oct 2023 (1 year ago)
B Tomlinson
Fantastic service! Really impressed with all the team, namely Kevin and Ben who’ve helped push this purchase throughout. Cannot recommend them all highly enough!
Buyer
27th Sep 2023 (1 year ago)
P Winsor
Lovely contact in looking for property for sale.Viewed 2 properties very locally placed.
13th Apr 2023 (1 year ago)
L Mottashed
Nathan at Richmonds has been so brilliant with my partner and I buying our first property. It took my partner and I almost a year to find the property we wanted, and Nathan was incredibly helpful throughout the entire process. We were first time buyers and Nathan explained everything to us perfectly. We would highly recommend Nathan and the Richmonds team.
Buyer
1st Sep 2022 (2 years ago)
A Cassidy
We've recently sold our flat through Richmonds and can't recommend them highly enough! They were professional and responsive from start to finish and delivered a service above and beyond what you'd normally expect, would recommend to anyone. Thanks again!
Seller
2nd Dec 2021 (3 years ago)
P Fairey
A very big thank you to Nathan and his team at Richmonds for finding us a tenant. Very professional and kept us updated through the whole process.
Landlord
2nd Nov 2021 (3 years ago)
G Miller
I have recently bought my house through Richmonds, Mark Tomlin has been brilliant and really helped us get things sorted quickly and efficiently. Mark has gone above and beyond and I am very happy with Richmonds as a company. Great customer service. Thank you
Buyer
18th Oct 2021 (3 years ago)
H Kenyon
We can't praise the whole team at Richmond's enough. They sold our house for us and were superb at finding us the perfect next home. Nothing was too much trouble and they oversaw the whole process for us. Would highly recommend their superb team.
Seller
8th Jul 2021 (3 years ago)
J martin
I have used Richmonds for approximately 10 years now and have sold and purchased numerous properties with them.
I have always found them professional, responsive when raising questions and fair with their pricing and valuations.
Unlike many estate agents, richmonds provide weekend and out of hours contact providing mobile numbers for their agents which is perfect if you work typical office hours and need to contact them when it’s convenient for you.
Simply put I wouldn’t trust any other estate agent within SO30 and surrounding areas to provide the same services.
Seller
12th Jun 2021 (3 years ago)
D Moores
Could not be happier with the service we have received from Richmonds. My partner and I recently purchased a house through them and Nathan who was overseeing the progression of the sale was incredibly helpful in ensuring that all the documentation and parties were aware of what was happening. He went above and beyond what would normally be expected to ensure that our sale was put through within the stamp duty holiday. As soon as there was any change or development we were kept up to date amd any action was carried out immediately. Couldn't have done more to help us, highly recommend.
Buyer
11th Jun 2021 (3 years ago)
H Steel
Nothing but praise and huge thanks to Richmonds Property Services...Nathan and George especially have gone above and beyond to get our house sale through in a timely manner. Always on top of things, excellent communication and super helpful! Not only have they sold my property but they have found us the perfect rental. Having bought and sold with Nathan before I wouldn't use anyone else .Highly recommended!
Seller
3rd Jun 2021 (3 years ago)
P Martin
Fantastic service throughout, sold property quickly and very good at keeping us up to date with progress of chain. Thank you to Nathan and the team ????
Seller
21st Mar 2021 (3 years ago)
K Rusinek
I don't recommend this agency. As a professional couple we had hope the Richmond's agency help us to find our first property. New difficulties arose almost from the beginning. Our agent from Richmond's didn't sent e-mail or messages on time, which he promised to sent. Situation was the same with telephones calls, I had to remind him about everything myself and still asking for contact. He didn't even wrote down our personal details, incomes, jobs etc. He asked about this three times throughout our contact periods. When we start process with application to rent a house, he declared to us, that our incomes didn't meet agency requirements. Fortunately, we didn't pay any application fees yet.
What's more now we are in process to rent a house from other agency, with the same price of rent like previously in Richmond's, and there is no problem, our income is adequate !
So I have bad experience with Richmond's, the agency is really unprofessional.
Tenant
3rd Jan 2021 (4 years ago)
E Walter
I would like to say a big thankyou to Richmonds Estate agents in Hedge End and Ben in particular. We are about to relocate from North Devon to Hedge End to be near our family and registered with them in our search. Although not actually finding "the " property for us sadly we have had several viewings and visits in our search and Bens help, time and patience was brilliant. Nothing was too much trouble and we wouldnt hesitate to use them if we move on in the future. Thankyou Ben, you're a credit to your company..
5th Oct 2020 (4 years ago)
K 4560
sent multiple emails about a property for rent, did not receive a single response or even acknowledgement of receiving my enquiry - just plain rude
Tenant
20th Jul 2020 (4 years ago)
Dan
Dealt mainly with Ben during our purchase, who was brilliant from start to finish, keeping us updated at every stage and going above and beyond to ensure the process went smoothly. Highly professional service
Buyer
13th Jul 2020 (4 years ago)
H Eres
We have recently sold our house in Grange Park through Richmonds. Nathan McCatie was very professional and incredibly helpful. He has managed to sell the property within two weeks. We are extremely grateful for their service and recommend them without any reservations.
Seller
4th Jun 2020 (4 years ago)
J Beech
We have just purchased our first property with Richmonds. From start to finish they have been ultimate professionals, particularly Ben. We had multiple viewings, and no matter what time of day Richmonds were flexible around us. When we finally found our house, Ben was a fantastic support through the offer and exchange process, keeping us up to date on progress and reassuring us around any uncertainty. Also through the search our requirements were always adhered to and it never felt pushy like some other agents. I would recommend Richmonds and would definitely use again in the future.
Buyer
4th Mar 2020 (4 years ago)
M Miles
We recently purchased a property through Richmond's Hedge end. Mark and the team were friendly and professional. They kept in contact with our solicitors and made the whole process move along very smoothly. We are now settled in our new home and would definitely recommend them to take care of your property needs.
Michael and Jacqui Miles
Buyer
20th Feb 2020 (4 years ago)
R Rogers
We just purchased our first property through Richmonds, and found that during the viewing process they were the most professional and also priced properties very reasonably. Nathan was a great estate agent who went above and beyond to make us feel comfortable with our first house purchase, allowing us to view the property multiple times and out of hours.
Buyer
11th Feb 2020 (4 years ago)
N wolfe
Richmonds - Hedge End are by far the most professional Estate Agents I have had the pleasure of renting through on multiple occasions. Kerry & Ben are amazing at every stage of the rental process & always go the extra mile.
Tenant
4th Feb 2020 (4 years ago)
A kitchen
Richmonds are not our estate agents we are buying a house through them.
We have had multiple problems with the sale of our house. We've also had problems being able to speak to our estate agents and conveyancers.
Kevin has been absolutely brilliant. He has been the only person who has contacted us regularly throughout the whole process to touch base and inform us of what's happening in the chain.
When we've had problems he has chased our estate agents and conveyancers for us.
He has also given us help and support and hes not our estate agent! He even phoned to congratulate us on exchanging contracts before our estate agent. Kevin has gone above and beyond in helping us.We now wish we had put our house on the market with Richmonds..
I would highly recommend Richmonds to everyone. I doubt there are many estate agents who are so committed to selling your house that they would be so helpful to your buysers.
Thank you once again for all your help.
Buyer
2nd Feb 2020 (4 years ago)
R Missen
Good efficient service executed in a most professional competent manor. You are in safe hands from start to finish.,an estate agent you can trust, a very rare beast indeed!!
13th Jan 2020 (5 years ago)
D Ward
We bought and sold through Richmond. Nathan and his team were fantastic through the whole process. The communication from start to finish was first class. Don't use anyone else in my opinion.
Seller
18th Dec 2019 (5 years ago)
G Murr
We have just sold and purchased our property through Richmonds. Although it hasn't been a easy ride and took some time to get to the finish line they have supported us through it all. They were very prompt and professional with our sale. When it came to viewing potential homes their knowledge about Hedge End and the properties was the best in the area. There was always someone to talk to and always returned calls. Particular shout out to Ben who was a life saver and went the extra mile for us. Would definitely recommend and use again.
Seller
11th Sep 2019 (5 years ago)
S Lewis
We cannot recommend Richmonds enough. They have worked tirelessly for us, been incredibly professional and just so honest and communicative throughout. Thank you so so much.
9th Feb 2019 (5 years ago)
N Ellis
This was the firsat time we have sold a property and the help and knowledge that was provided by Nathan and his team was second to none. After all of the horror stories we had heard about cut throat real estate agents we were worried about how we would be treated but the whole team were proffesional throughout. Thank you for your help and we will reccomend to anyone who asks.
Seller
26th Mar 2018 (6 years ago)
L Drake
I have bought and sold in separate transactions through Richmonds, and throughout both they were incredibly professional and efficient.
In 2015 I sold my house with another agent in Hedge End (with a orange and blue sign), and was buying a property through Richmonds. I had an awful experience with the other agent, who were disorganised, rude and rarely chased or gave me updates. Each week Kevin at Richmonds chased through the sale of my property (which dragged on for five months), instead of my lazy agent, and without his sterling efforts I would have lost the property I was buying.
So this year when I came to sell my property, there was no question of which agent I would use. Ben at Richmonds negotiated a sale within a week, and the transaction went through quickly and smoothly, with the usual weekly chase ups and update call from Kevin.
The valuation was accurate, and fees reasonable. They certainly work for their money, unlike the other agent I mistakenly used first!
First class service; they have restored my faith in estate agents.
Seller
30th Nov 2017 (7 years ago)
M Carter
We have previously experienced using other local estate agents to sell our property, but to no avail,Richmonds sold our house within 3 weeks. From first communication up until now we have been updated on the progress of our sale, they have a dedicated member of staff who chases the other solicitors and estate agents within your complete chain to move the process on, and I also received phone calls from Richmonds to check I have sent my paperwork off to the solicitor. The staff all are polite arrive very smartly in suits giving a good impression but more important the staff had previously visited to know the property they were selling.
We have moved ten times and Richmonds are by far the most professional in my opinion and also having the experience with them I can verify the above statement.
I hope they keep saturating the area as they are doing with their selling boards.
Seller
25th Aug 2017 (7 years ago)
N Gibbons
We recently put our house on the market with Richmonds. They were professional and proactive. Ben kept us fully informed regarding each prospective purchaser and contact with the rest of the team was always friendly and efficient.
We did ask another local agent to value the property and they didn't even bother to follow up the meeting so we felt that their passive approach was not going to help us sell our property.
Unfortunately circumstances beyond our control meant that we had to withdraw the property from the market. Again Richmonds were very understanding and courteous. I would have no hesitation in employing their services in future.
Seller
15th Jun 2017 (7 years ago)
R Worzel)
Probably the last Estate Agent I would use in Hedge End. Often posts junk though my letterbox saying they have a genuine buyer looking for a property in my street, a technique that is trying to drive the market and encourage otherwise contented people to sell. It is very annoying and Richmonds are the only local agent who stoop low enough do this. They have also let a neighbouring property to people who they clearly didn't vet well enough...
Landlord
14th Feb 2017 (7 years ago)
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