A Cassamá
I've had the best and most trusted agency ever.
Five stars and very professional Ritz Properties.
I'd like to thank Bobby and his team.
Antonio Cassama
Thank you... Read more
29th Nov 2024 (7 weeks ago)
C Molyneux
My wife and I have rented with Ritz for 4 years (in my case) and 3 years (in my wife's case).
We were treated fairly throughout, with good communication, and all major things we needed help with were dealt with promptly.
Thanks for a good 4 years!... Read more
Tenant
28th Oct 2024 (12 weeks ago)
N Bengasi
I have signed up with RITZ agency for 4 years now and I am really pleased . I would highly recommend as they are very trustworthy and correct with every process.... Read more
10th Jul 2024 (6 mo. ago)
B Das
Had very nice letting experience with Ritz Properties. Bobby is very helpful and transparent.... Read more
Landlord
2nd Jul 2024 (6 mo. ago)
A Mon
I highly recommend Ritz Properties to anyone looking for a dedicated and professional property agent. They truly care about their clients and go the extra mile to ensure satisfaction.... Read more
14th Jun 2024 (7 mo. ago)
D amato
Very good agency help in all aspect well done... Read more
31st May 2024 (7 mo. ago)
R Sharma
A great estate and letting agents, I have been dealing with the team for over 10 years, always on hand to provide advice, really good at what they do, cannot fault their services.... Read more
30th Apr 2024 (8 mo. ago)
A Asho
Bobby and his team have been very great !. The services of Ritz properties have been exceptional. Welldone team !... Read more
23rd Dec 2023 (1 year ago)
R Ahenkorah
Rizt properties is there most genue lettings company I have ever come across in UK. Their relationship with me as a tenant was just amazing. Swift response for repairs in the house is exceptional. I received back my full payment of my security deposit because I kept the house neat as it was handed over to me. I will always choose Ritz Properties whenever I come across them.... Read more
Tenant
28th Nov 2023 (1 year ago)
M Critchlow
Hi should be half a star to all the people renting properties from these scumbags they are renting drug houses out yes crack houses to people who have just come out of prison I know this 100 per cent I was talking to decorator who was decorating 1 a Wortley Road armley Leeds ls123ht some time ago this is how the owners of this company earn there money please don't waste your time with this company the police are constantly involved as to where they house crack addicts and druggies people who are on probation don't waste your time with this company listen to a dear friend of this dump... Read more
24th Nov 2023 (1 year ago)
I have lived in this for 5 years.and it has been a good Relationship between tenent and agent.... Read more
Tenant
30th Sep 2023 (1 year ago)
R Mihai
TrustworthyAgency, Highly recommend!... Read more
30th Jun 2023 (1 year ago)
L Capitanu
Best Estate Agency în Leeds. Been with them for years and always provide a great service.... Read more
30th Jun 2023 (1 year ago)
S Tembo
Good... Read more
4th Jun 2023 (1 year ago)
W Abdulrazzaq
Many thanks
Bobby provided a great service and bypassed many annoying agencies routine when we moved in. Very approachable and friendly..
definitely recommend..... Read more
Tenant
17th May 2023 (1 year ago)
W Behan
Very friendly and kind, always a pleasure to deal with and work with. 5 star treatment always.... Read more
4th Apr 2023 (1 year ago)
reza1004
been with ritz since 2008. they are the best... Read more
10th Oct 2022 (2 years ago)
P Alex
Great service usually not busy and the staff amazing,helpful and for every need just ring and ask... Read more
9th Sep 2022 (2 years ago)
J Gavinaviciute
Highly recommend Ritz Properties!!! One of the best letting agencies in Leeds!!!... Read more
Landlord
6th Sep 2022 (2 years ago)
M Elbatreek
Bobby and his team provide a personal service. They dealing with you as a friend not a client. They are very approachable, responding and professional. They are flexible and friendly. When I was discussing the service I had with my friend, they did not believe that there is a letting agency is dealing kind with the tenants. Personally, I changed my job and moved from Leeds. I found how is every letting agency is tough and complicated except Ritz. Bobby is an angel if we compare with any letting agency. If I am in Leeds for any reason I will do business with Ritz and Ritz only... Read more
2nd Aug 2022 (2 years ago)
L Woods
I will recommend this agency to everyone because they are the best in Leeds and always at your doorstep whenever you call them to do something for you. Bobby is the best in Leeds.... Read more
1st Aug 2022 (2 years ago)
A Badarau
Great service... Read more
20th Jul 2022 (2 years ago)
C Iordan
Top class Agency! Very friendly team, always professional and whole team are quick to respond to any query. Been with Ritz for years and never had any issue, highly recommend!!... Read more
11th Jul 2022 (2 years ago)
M Melissa
Amazing service from the whole team! Couldn't recommend Ritz Properties enough! Highly professional agency!... Read more
11th Jul 2022 (2 years ago)
B McLaughlin
Very responsive service, would highly recommend.... Read more
1st Jul 2022 (2 years ago)
U 15
I wouldn’t bother getting a property with this company. I lived in one of the properties a while back and there was a crack on the ceiling, I messaged and called many times just to be ignored. Eventually the ceiling fell (on top of my little sister!) thankfully it was just plasterboard so not to painful. Only then, when I threatened to take legal action was when they decided to stop ignoring me and still they tried to gaslight my little sister into believing it was her fault when they had been notified months in advance… (was she meant to sleep in the toilet?). This was about 2 years ago. More recently something really important was accidentally delivered into this same old house and I called and asked if it would be possible to get it, they said they don’t own the property anymore, I then asked for the new owners information which they said they couldn’t provide due to privacy which is understandable. But I then asked if they could give my details to the new owners because I really need that parcel and I don’t think they would want something in that house (it was posted through the letter box. The new owners don’t live there yet). The man I was speaking to suddenly adopted a rude/disrespectful tone and said “we’re not getting involved” and quite literally hanged up on my face.I’ve been reading other reviews and now know that other people have had negative experiences with them, again, would not recommend.... Read more
15th Jun 2022 (2 years ago)
L Mospanciuc
One of the best Estate agents in Leeds! They provide a great management service and are always at the end of the phone when any issue arises. The team at Ritz are quick to respond , very polite and overall a professional agency . Highly recommend !... Read more
Landlord
25th Apr 2022 (2 years ago)
S Atkins
Amazing service provided by Ritz properties! The team are always professional, kind and looked after us well! A big thanks to the team for everything they have done over these years. Couldn’t recommend this estate agency enough!... Read more
21st Feb 2022 (2 years ago)
A Virdee
My experience with Ritz properties has been great!
When looking for a property I was not too familiar with the different areas but the team provided valuable advice and have the best value rental prices in Leeds. The whole team at Ritz effortlessly guided me through the process when selecting the right property. Their responses are quick and concise! Overall I’d like to thank the whole team for ensuring my first rental was a positive one!... Read more
Tenant
7th Feb 2022 (2 years ago)
C Ward
The first time I have dealt with Ritz properties and I am so pleased I chose this agency in helping me find a property. The whole team at Ritz are very responsive, informative and were quick to find me the right property. I couldn’t recommend them enough! Very professional and a first class service throughout!... Read more
5th Feb 2022 (2 years ago)
sumaia
Rude and unhelpful... Read more
2nd Feb 2022 (2 years ago)
R Yates
Rented an apartment over two years with Ritz and they were fantastic. Very reasonable and responsive; arranged a new fridge/washing machine as soon as we were having issues. Would highly recommend - thank you for the great service!... Read more
Tenant
3rd Aug 2021 (3 years ago)
S Redford
Ritz helped me sell my property quickly. Handled all viewings and made the process stress free... Read more
Seller
17th Jun 2021 (3 years ago)
D T
Good Quality properties at very competitive prices, rented for a few years now and honestly have no complaints... Read more
Tenant
9th Jun 2021 (3 years ago)
J Smith
Rented a house from Ritz 4 months ago, very impressed with the property, no issues and friendly staff... Read more
Tenant
4th Jun 2021 (3 years ago)
D CSJ
Rented from Ritz for a number of years now across a number of properties. Properties have always been high quality and any repairs that have come up have been resolved quickly. Would reccommend.... Read more
Tenant
2nd Jun 2021 (3 years ago)
A Afrasiabi
extremely poor customer service! shall not be returning... Read more
24th May 2021 (3 years ago)
M K
Very unreliable and poor customer service. I would avoid this agency at all costs.... Read more
24th May 2021 (3 years ago)
R Nisar
Worst customer service, very rude and unprofessional staff... Read more
23rd May 2021 (3 years ago)
E Firenze
Extremely poor customer service!... Read more
23rd May 2021 (3 years ago)
Jeff
Unhelpful... Read more
23rd May 2021 (3 years ago)
J Johnstone
Unreliable.... Read more
23rd May 2021 (3 years ago)
D jowitt
I have worked With Ritz properties for 8 years.they have given me a service second to none. I would and have recomend them... Read more
26th Apr 2021 (3 years ago)
M Kumar
Good response rate. Professional.... Read more
15th Apr 2021 (3 years ago)
H Moracoo
not a fake review. during lockdown your agency provided viewing to properties without following public health guidance, double booking for viewing, queues outside properties!!! and when questioned the reply was "hight demand my love"!! I thought if that is how it means for your agency, then can't trust with a place to buy/ rent. It is all about making money with no care about customers safety and wellbeing.... Read more
27th Feb 2021 (3 years ago)
R Gecki
Fantastic letting agency, always respond very quickly to any repairs. I've been renting with Ritz almost 6yrs now and they have been amazing.... Read more
Tenant
22nd Feb 2021 (3 years ago)
A Lama
VERY RELIABLE AND HONEST AGENCY! I've been a landlord with Ritz Properties for over 5 years now. Since switching letting agents to Ritz, they have been amazing in the management of my properties, always keeping me updated whether a repair is required or whether the property is about to become vacant etc. As a private landlord who has been operating for over 20 years I can say any landlord would be in safe hands with Ritz. They truly treat your property like its their own. Fantastic agency with a professional and personal service.... Read more
Landlord
16th Feb 2021 (3 years ago)
H Hello
They don’t work honestly. They don’t care about the customers. I wouldn’t go to again... Read more
16th Feb 2021 (3 years ago)
S Carr
Very nice family run business... Read more
23rd Jul 2020 (4 years ago)
J Yanwick
As a landlord, I have been a client of Ritz Properties for over 6 years. I have always found their service to be courteous and professional. The most important thing for me, particularly as I live in the Australia, is that the communication is concise and timely. One thing I can certainly say about Ritz Properties is the level of communication consistently meets those requirements.... Read more
Landlord
2nd Apr 2020 (4 years ago)
D Barnsley
That's because I never gave you my name. I only called and enquired bit was never asked a name or if I want to be on your lists.... Read more
1st Feb 2020 (4 years ago)
J Rawdon
I've recently sold a property in LS8 with Ritz. From the initial valuation through to completion, Bobby and his team have been amazing. Within two days I had several offers above the asking price. I cannot fault their service and appreciate the extent of marketing they do in gaining interest on the property. The whole sale process was managed very professionally and I would highly recommend this estate agency.... Read more
Seller
31st Jan 2020 (4 years ago)
A raj
We bought a house recently with Ritz Properties and had a brilliant experience from start to finish. All of the staff were really friendly and helpful over the phone. We mainly spoke with Bobby who was just fantastic when it came to communication and supporting through the process. Would highly recommend.... Read more
Buyer
31st Jan 2020 (4 years ago)
A Colmer
I found Bobby and Rahul to be helpful friendly and professional. Exit inspection on the property today keys handed over to Bobby and assures my bond will be returned in a timely manor, excellent... Read more
Tenant
31st Jan 2020 (4 years ago)
M Ishaq
Excellent... Read more
8th Oct 2019 (5 years ago)
V Odjadjare
I was with Ritz Properties for 10 years as a tenant before buying my first property, and I never had any issues with them. Very kind and understanding, Many thanks.... Read more
Tenant
16th Apr 2019 (5 years ago)
J Granger
Very helpful and excellent communication, they successfully liaised with both ourselves and the buyer to conclude a successful sale. Very professional from the valuation through to completion. Thanks.... Read more
Seller
9th Feb 2019 (5 years ago)
V Sharma
I had a fantastic experience selling my house with Ritz Properties. Bobby and the team worked tirelessly to ensure the sale completed within 5 weeks. There fee was very competitive compared to other agents but most importantly provided top class service.
I wouldn’t have any hesitation in recommending Ritz Properties to anyone selling in Leeds.... Read more
Seller
28th Jun 2018 (6 years ago)
J Roberts
I've recently sold a property through Ritz and have to say there service from start to finish was exceptional. The property at first was on the market with an online agency for months, but Ritz found a buyer quickly and there communication throughout the whole process was clear. Many thanks to Bobby and Rahul for such a great service, I would highly recommend them if you're selling your property.... Read more
Seller
7th May 2018 (6 years ago)
M Frog
Very friendly, responsive staff and attractively priced properties.... Read more
19th Apr 2018 (6 years ago)
E Compton
Ritz Properties have been managing my properties for over 5 years and throughout this duration they have provided an excellent service. They are very professional and prompt. I have always received my rent on time and any repairs conducted are always dealt with proficiently. I cannot fault the service that Bobby and his team have provided. There fees are very competitive and having used other agents on the lane and there service is second to none. I would definitely recommend Ritz Properties to any landlords looking to rent properties in Leeds.... Read more
Landlord
7th Dec 2017 (7 years ago)
S Bradley
We used Ritz Properties to sell our house. The customer service they provided throughout the whole sale was exemplary. Their manager, Bobby, was very knowledgeable about the local market and he provided expert guidance on how to sell our property. The whole team at Ritz were very good; they used an open day to generate many viewings which lead to several offers. The team worked hard to maximise the sale price, despite working for a flat fee. I have to say the whole process from receiving an offer to completion was extremely commendable. I would definitely recommend Ritz Properties if you are thinking of selling your property in Leeds.... Read more
Seller
21st Mar 2017 (7 years ago)
M Khan
I have used Ritz for over two years where they have managed by small portfolio of properties. I have to say they are complete professionals and specialists when it comes to letting properties in Leeds. Very efficient and effective team, I would definitely recommend Ritz to landlords who are looking to rent there properties in Leeds.... Read more
Landlord
24th Feb 2017 (7 years ago)
B V
Excellent Estate Agent and excellent Customer Service. They are professional and have great knowledge and experience when it comes to letting or renting as I have done both. I have used a few other Estate Agents before and Ritz have been the best. Ritz are always available to discuss anything whether you pop into the office or ring them.... Read more
27th Sep 2016 (8 years ago)
S yam
I have never been greeted with such an unprofessional service.
Had a viewing in roundhay at 5.30pm. I turned up 20 mins early as I accounted for traffic and did not want to be late. At 5.35 I call the office twice but no one answered so I rang the number that confirmed my viewing. I was told the agent was on his way and would be there in 5mins, although I was thinking they should have already accounted for traffic and arrived on time or before me, I accepted and waited. The agent did not turn up till 5.50pm.
When he arrived he said sorry he was late and I responded someone should have at least rang to let me know. He then got defensive and said he tried to ring but the number he was given was wrong and he was informed by the office the viewing had been cancelled. I told him then someone in his office needs to pay more attention to detail to ensure he has the right number. He then retorts "I've apologised so if you don't want to use our service you're free to go", so I did.
The agent was neither apologetic or empathetic to the fact I had made the effort and had been waiting for 40 minutes, 20 minutes longer than I needed to due to the offices mismanagement! His aggorant and defensive attitude was shocking as being a sales person you would make sure to apologise profusely and leave it there without all the excuses. His customer service was poor and even if I did find a Ritz property I like, I would not use their services due to the terrible customer service i received today.
I would strongly not recommend using this service and would advice they train their agents in customer service skills!... Read more
5th Aug 2016 (8 years ago)