Not very proactive. The initial marketing, adding to Rightmove was essentially all the marketing they did. There's an expectation that the property should sell itself and when it doesn't and asked what the strategy should be their only recommendation was to reduce. I had to chase feedback and there was a fairly lazy approach to coordinating viewing I.e. whatever was asked for rather than planning appropriate slots to suit seller availability.... Read more
Seller
24th Jul 2023 (1 year ago)
Staff are efficient, professional and friendly. Would definitely recommend. ... Read more
Seller
13th Apr 2023 (1 year ago)
Staff are efficient, professional and friendly. Would definitely recommend. ... Read more
Seller
13th Apr 2023 (1 year ago)
B D
Bought a house which was sold through Oulsnam. They were very helpful and communicative throughout, accomodating extra visits to the property etc. No complaints!... Read more
Buyer
19th Oct 2021 (3 years ago)
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I want to express my happiness and gratitude in dealing with Oulsnam company through Mrs Sanae and Lydia. Sanae was a kind and generous person with her dealings, morals, excellent experience and patience with us in choosing the right house. She was always advising us on everything. She is a truly wonderful person with a great experience.
In her direct communication in completing the contract papers and clarifying all the required procedures with me, Lydia was very experienced and outstanding. We are proud and happy to deal with your esteemed company.
All thanks and appreciation.
Nouh Sabri Elmitwally... Read more
Buyer
14th Oct 2021 (3 years ago)
A Hassan
It's a good company helpful very informative... Read more
20th Sep 2021 (3 years ago)
M Donoghue
I have had excellent service from Oulsnam's in Kings Heath. A personal and efficient service. I was kept informed throughout.... Read more
17th Sep 2021 (3 years ago)
zaheers123
Recently purchases a house advertised by Oulsnams, Michelle was really professional and helped, this made the whole process a lot easier. I would definitely be using their services again in the future.
Shaz... Read more
Buyer
10th Sep 2021 (3 years ago)
R Prendergast
So pleased with the efforts of the Kings Heath team who dealt with my sale in what was such a tough year! They were always willing to chase up and down the chain, kept me informed and looked after my buyer well. Michelle was terrific throughout the process - very knowledgeable, understanding and even helped me out removals pickle when a completion date suddenly popped up. Hope to deal with Oulsnam again next time I buy or sell a property!... Read more
Seller
18th Jun 2021 (3 years ago)
J bond
Seem to be as crooked as Lombard Street in California, will not let view houses, make excuses to persuade you against wanting to view.Will not allow you to view, will not accept offers.Must be selling houses to people they have lined up for a set price and accepting backhanders that why not allowing viewings or offers.Should be investigated..crooks... Read more
16th Jun 2021 (3 years ago)
P Ptak
Exellent service, very friendly and supportive, unlike the other estate agents I dealt with before.... Read more
14th Apr 2021 (3 years ago)
Estate Agent has been great. Very helpful and friendly.... Read more
Seller
21st Mar 2021 (3 years ago)
F Jamil

First time expeirence of selling our property. We looked into Purple Bricks and had friends who used them - they don't work on commission so don't really care if your house sells for less as long as the sale gets completed. We then decided we needed an agent and had the property valued by three local estate agents. Lynda from Robert Oulsnam (Kings Heath, Birmingham branch) was such a breath of fresh air. No sales pitch, no fake compliments to butter me up - just genuine knowledge and experience. We were happy to go ahead with them. Amy came to take the photos and, again, was excellent. Advising what we should move around, the angles etc. Advert was live within forty-eight hours as promised.
Susan handled our viewings with 100% professionalism - advising us of the viewings booked, offers and who she felt was the best bet. Our house sold with ten days of it going on sale and we should be exchanging this week. Naz has been excellent with the communication and making sure all is ticking along.
No one wants to pay agents fees but you have to see the benefits. They looked after everything for us, got us above asking price and had it marked as 'sold' in no time - that's what we paid for and were happy to do so!
Thank you once again to Robert Oulsnam - especially the Kings Heath team!... Read more
Seller
26th Feb 2021 (3 years ago)
J Thompson
Lynda, Michelle & Amy were great from start to finish in the sale of our property, all three were responsive, helpful and extremely friendly. They represent their business well and know the area off the back of their hand. If your thinking of selling your property in the Kings Heath area I would highly recommend.... Read more
Seller
24th Jan 2021 (4 years ago)
K Pillai
We have found a property through Robert Oulsnam in Kings Heath and they are so friendly and helpful during the process of our mortgage.... Read more
Buyer
9th Sep 2020 (4 years ago)
D morgan
They was very good pleasant polite, told us everything that we wanted & needed to know. They didn't make us feel that we had to commit to anything at all. They just said take our time & get back in contact with them when we are ready.... Read more
17th Aug 2020 (4 years ago)
L BHALLA
I would recommend Robert Oulsam- Kings Heath- fantastic team- Michelle was honest,wonderful & professional lady- see advised she would sell my house in a month.....she sold the house within 3 days of placing on the market.
The whole experience was fantastic and communication was brilliant.Big thumbs up... Read more
Seller
20th Jul 2020 (4 years ago)
J Roper
Michele and the team at the Kings heath branch were fantastic from start to finish, supporting us in the whole process with professionalism and friendliness, making the whole process as smooth as possible.... Read more
8th Jul 2020 (4 years ago)
T D
I sold my property through Oulsnam Kings Heath. James came to value my house, who was knowledgeable about the type of property and the area, and advised a good but realistic price. I was kept well informed about viewings, and had a buyer sorted within the month. The branch staff were helpful whenever I contacted them, and I couldn't be happier with the service they provided.... Read more
Seller
1st Mar 2020 (4 years ago)
L Simpson
I can’t recommend Robert Oulsnam in Kings Heath, highly enough. The whole team are exceptionally professional and always on hand to answer any queries I had.
Lynda was wonderful and valued my house at just the right price. Hannah was amazing without whom, I’d have fallen to pieces. The stress of selling and buying simultaneously is immense. Hannah was there every step of the way and I am truly grateful to have had her support. Every email I sent, Hannah responded to on the same day and resolved all of my concerns.
I had previously attempted to sell my home in 2017 with a different agent and had countless viewings without a single offer. Some agents just want as many people as possible through your door; not Oulsnam. They only allow serious, genuine buyers to view and I ended up with many offers on my home as a result. If I ever sell again in the future, Robert Oulsnam, Kings Heath branch would be my first choice.
Many thanks to a wonderful team.... Read more
Seller
30th Sep 2019 (5 years ago)
Z Fry
Amazing service from start to finish. I have spoken to all the lovely ladys at the kings heath branch who are all amazing. But a hudge hudge hudge thank you to Hannah Lane. Without your help and everything you did for us I think the house sale could of fallen through due to our solicitors. You really are a star and thank you from the bottom of our heart. Will totally recommend to anyone.
Thank you
Zoe fry... Read more
Seller
27th Sep 2019 (5 years ago)
C sweetman
Really good my house was on the market less then a week and it was sold. very accommodating due to the fact I work away .... Read more
Seller
12th Aug 2019 (5 years ago)
J Mathers
Thank you to all the team at Oulsnam Kings Heath who were so professional and helpful throughout our house selling and buying process. Highly recommend!... Read more
Seller
23rd Nov 2018 (6 years ago)
S fallon
The team at Oulsnams in Kings Heath kept me sane and I’m so glad I chose them. I was happy with every aspect of their service and wholeheartedly recommend them... Read more
5th Jul 2018 (6 years ago)
N Coburn
Visited Emma Tranter, mortgage advisor at this branch. Very helpful and great advise on mortgages. Highly recommended!... Read more
20th Apr 2018 (6 years ago)
J Sullivan
Sold a property with the kings heath office at the end of 2017.The staff were all excellent keeping me well informed very good at finding potential buyers.I can't praise them enough I would certainly use them again to buy or sell.... Read more
Seller
28th Dec 2017 (7 years ago)
G Nicholson
Bought my house at the end of last year via Robert Oulsnam and the staff at this agency in Kings Heath and everyone of them fantastic! From the viewings where I got to view extra local houses to compare, to completion the team are super friendly and along the journey with you. Maxine was the main contact for us and she was very attentive and re-assuring, it was a pleasure to deal with her, Michelle and the others. Would be my first choice when decide to sell in the future.... Read more
Buyer
18th Aug 2017 (7 years ago)
U Klingklang
Lovely, helpful staff who made the process of buying and selling much easier. Would definately use again.... Read more
Seller
3rd Aug 2017 (7 years ago)
D Johnson
Excellent service from beginning to end!!
I couldn't thank the Kings Heath ladies enough for all there help and guidance throughout the process. We would certainly recommend Robert Oulsnam Kings Heath to all our friends and family. Thank you once again.... Read more
7th Jul 2017 (7 years ago)
M Hughes
Robert Oulsnam Kings Heath were my purchase property estate agents but they were more helpful and friendly than either my selling estate agents and my solicitors. I was constantly chasing the other two until I spoke to Maxine at Robert Oulsnams who was very helpful and not afraid to put pressure on the other parties involved. If I was ever to move again I would definitely use them and I am happy to recommend them to anyone else.... Read more
Buyer
1st Jul 2017 (7 years ago)
K Jelley
A highly professional company, whilst being very friendly and personable. They answer the phone really quickly (a must when you are trying to sell!) and remember details on their clients several years later. I wouldn't hesitate to recommend them (and in fact have done, resulting in a very fast sale of my sister's property). A personal and efficient service which made selling my flat much easier. Thank you!... Read more
Seller
3rd Apr 2017 (7 years ago)
A Tattum
The team at Kings Heath has changed my opinion of estate agents. These guys are really good. They know their onions, they are responsive, give good advice and get things done.... Read more
3rd Oct 2016 (8 years ago)
A Jackson
We have just recently purchased a property through your office and have found your staff extremely helpful and knowledgeable especially Michelle.When we phoned or called into the office we were always welcomed with a friendly greeting by all the staff who were very professional and dealt with our concerns promptly and efficiently, they done everything they could to liaise with both solicitors on our behalf which helped to smooth a stressful process Thanks to all concerned.... Read more
Buyer
26th Jun 2016 (8 years ago)
A Hussain
I have purchased a couple of properties through Oulsnams and have found all members of staff to be extremely professional and knowledgeable of the local area and my specific property needs. My queries were dealt with promptly and communications were excellent - if only all agents could be like this!... Read more
Buyer
5th May 2016 (8 years ago)
M Cole
Top-notch service to be honest, from all involved. With a special mention for Maxine who lent us incredible support during the entire, very stressful process. Can't thank her or all of you enough. Your ad work and professionals made 2015 a year to remember. Mrs M Duffy (nee Cole)... Read more
15th Feb 2016 (8 years ago)
P ier
Buying a house is rumoured to be the most stressful experience one can go through, however, we found the whole process from being to end an enjoyable dream! At all times the staff at Robert Oulsnam's -(special thanks to Michelle) kept us updated and informed every step of the way. They educated us on what to expect and how long to realistically expect each stage to take & their positivity & enthusiasm for our purchase made it a real pleasure! We made an offer on a Saturday - it was declined, we upped our offer on the Monday, had it accepted on a Tuesday - and completed 5-6 weeks later! it was unbelievable! & exceeded all our expectations! Thank you! ... Read more
Buyer
5th Feb 2016 (9 years ago)
L Wilkes
I chose Oulsnams (Kings Heth) by observing the number of "For Sale" boards i noticed in the area, this indicated both market share and that others felt happy with choosing Oulsnams for the sale of their property.
I was selling my Mothers property who sadly had moved into care.
From the moment i entered the office i felt welcome and from further talks was happy to place the property with them.
The whole process was painless from start to finish. The staff were very active marketing the property from assessment right through to completion. I was kept well informed during the sale by knowledgeable polite and friendly staff. I would have no problem recommending Oulsnams or indeed using them in the future The service was nothing short of EXCELLENT!!
Thankyou to ALL !! the staff at the Kings Heath office.... Read more
Seller
3rd Feb 2016 (9 years ago)
A Burns
We would highly recommend their services, both for purchase and sale of a property. Our point of contact was Michelle Walls, and she was fantastic throughout the whole experience, along with the rest of the ladies in the Kings Heath office! They were all so supportive, and guided us every step of the way. They were always available to discuss any queries we had and helped us purchase our dream home - I cannot thank them all enough, they are an amazing team!!! ... Read more
Seller
29th Jan 2016 (9 years ago)
S Green
An amazingly friendly, professional and experienced team that made selling my Mother's property incredibly straight forward. Highly recommended team at Kings Heath.... Read more
Seller
22nd Jan 2016 (9 years ago)