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Rochills
Opens tomorrow at 9:00am
69 High Street, KT12 1DJ
Family run sales and lettings agency based in Walton On Thames . Focus is on getting you more by selling for a premium price not just listing a property. We also offer a negotiation service which is a unique offering for buyers ideal for buyers who are not keen on negotiation. Saving you money on your purchase . You can benefit fro being the only award winning agency which has a network of over 820 associated offices via the Guild of Property professionals with an office in Park Lane London , thereby reaching to more buyers .
Opening hours
- Monday 9:00am - 9:00pm
- Tuesday 9:00am - 9:00pm
- Wednesday 9:00am - 9:00pm
- Thursday 9:00am - 9:00pm
- Friday 9:00am - 9:00pm
- Saturday 9:00am - 9:00pm
- Sunday 9:00am - 9:00pm
View all details
Rochills Reviews (241)
Have you used this agent?
91%
5%
0%
1%
3%
All (241)
Seller (56)
Buyer (37)
Landlord (24)
Tenant (34)
General (90)
Anonymous Homeseller
We sold our home with Rochills in April 2023. Since then we have exhausted the Complaints Handling Process and been forced to take Rochills through the Property Ombudsman. We gave the Owner-Manager every opportunity to deal with this sensitively behind closed doors but their callous behaviour leaves us no option but to warn others publicly…
Choose Rochills for:
1. An Agent Leaving your property unlocked on 3 separate viewings. Owner even admitted agent was known for doing it across other properties!!?? In desperate attempts to mitigate his way out of breaches of Property Ombudsman Code of Practice, Owner had the audacity to assert that on the occasion the Agent left both front AND rear doors unlocked, that the property was still secure. This despite Owner never attending the property to check and therefore having no basis whatsoever to make this assertion. Newsflash - it doesn’t matter if “only one of the rear doors was unlocked” if someone can waltz in through the also unlocked front door. He also attempted to describe it as a “complex mechanism” … that’s embarrassing it was a standard new-build multipoint door lock. It also wasn’t set for double locking as he wrongly asserts and his Agent confirms that ours does not double lock in a WhatsApp message (confusing ours with her own home). ??Owner also attempted to say the Agent “doesn’t recall leaving the door unlocked on 3 occasions.” No, of course they don’t - Recall is obviously not their strong point or they wouldn’t forget to lock the door would they?!
2. Failing to adhere to current Rightmove policy when re-listing your property after a fall-through, resulting in your property being disadvantaged with no email alerts being pushed to the market and staying at the bottom of the Rightmove searches. We, as clients had to educate Rochills on how they had messed up, then had to force Rochills not once but twice to grovel to Rightmove that their Agency error shouldn’t disadvantage our listing.
3. An Agent with such poor ability to adequately comprehend inconsistencies in Buyer’s stories, and their inability to uphold your interests and trust as your representative. Such material breakdown of trust with an Agent such that we formally instructed the Owner to remove him from dealings on our behalf, twice - because the Owner didn’t do a thorough enough job first time round.
4. Poor communication standards, such that the owner is at least twice forced to reprimand his staff for failures to update you on your property sale.
5. A Husband/Wife Director team that - in our opinion - makes it seemingly impossible to provide you an impartial second viewpoint, God forbid you should ever need to invoke their Complaints Handling Procedure.
6. An owner/Manager who will willingly say things to the Ombudsman that the Ombudsman finds to be inaccurate, such that their outcome email does not match the picture painted by the Owner across several issues.
7. An Owner that tells the Ombudsman he was “naturally surprised to receive their complaint” despite full knowledge of the Customer experience above. A viewpoint that is beyond delusional given the case history to that point.
8. An Owner that after a torrid Customer Experience and a request from the client to review the commission to reflect the poor experience says “yes, let’s discuss it once the transaction is over the line” and then promptly forgets the pledge once he’s banked his commission. (Reader, you will note that we brought this up with both the Owner in the final complaint and with the Ombudsman and the Owner has never ever contested that such conversation took place!)
As if to make matters worse Rochills were given until 21st February 2025 by The Property Ombudsman to settle and pay the goodwill offer regarding their Agent leaving our property unlocked on 3 separate viewings.
Rochills failed to pay by the deadline… (As if the offered amount wasn’t derisory enough!)
Apparently, on commission of nearly £5000, Rochills believe that a measly £100 is suitable recompense for the stress of leaving your home and possessions unlocked 3 times following viewings - imagine if you had been away the whole day? Rochills - are you leaving people’s homes uninsured if your Agent fails to lock the doors properly?
So in addition to the contempt that they have shown their own Ombudsman by stating things during investigation the Ombudsman has found to be demonstrably inaccurate, they then further undermine the resolutions process by failing to make good on their poor service and pay the amount they have offered by the deadline date.
They have no excuse, the Owner was emailed the payment details on the 24th January from an email address he’d already corresponded with us on (so didn't end up in the Junk Inbox!). The email hasn’t even deserved the courtesy of an acknowledgement. For a company that prides itself on service, there’s no humility. No apology for the late payment either, at this stage you just make yourself look vindictive that someone should need to take you through the Ombudsman.
The bottom line? Buying/Selling houses is stressful enough without having to constantly check the Agency actions, correspond the complaints and then fight your Agency. Rochills claim to be different, but they were wholly indifferent to the stress and poor service they put us to. They reneged on a Gentleman’s agreement to review the commission for poor service, they ignored our request for a goodwill gesture in the Complaints Process and only immediately prior to the Property Ombudsman’s decision - a year and a half later - did they make a pathetic offer for one aspect only. Like blood from a stone.
Rochills - if you truly were different like you attempt to espouse, you would’ve made a heartfelt apology for the horlicks you made of our transaction and proactively awarded a goodwill gesture that adequately reflected the stress and inconvenience you put us to. You would also abide by the Ombudsman process and make the payment in sufficient time ahead of the deadline. You haven’t done either, you feign surprise that we’ve complained and taken you through the Ombudsman and you’ve now also failed to settle by the deadline. You have breached the Property Ombudsman’s Terms of Reference.
You have the opportunity now (in front of everyone reading this) to properly take ownership of the poor experience, provide a genuine and heartfelt apology that your Agency failed us across so many aspects and make a goodwill offer for the entire transaction that properly reflects the experience, time, inconvenience and disrespect we have been put to. Or you can leave potential customers with the view of the experience they can really expect from Rochills when things go wrong…
Seller
3rd Mar 2025 (6 weeks ago)
L Mihai
We just rented a place with Rochills and it was the best experience we have had with a letting agent. Also Sharon was the best, from start to finish. Highly recommend
Tenant
15th Nov 2024 (22 weeks ago)
L Sinicina
I had a wonderful experience with the Rochills Lettings team when looking for my rental property, thanks to Ana and Sharon.
Ana facilitated the initial flat viewing—she was knowledgeable, friendly, and answered all my questions with ease. Once I decided to move forward, Sharon took care of all the formalities and paperwork, and was always there to answer any questions I had. She was very efficient, ensuring everything was completed quickly and accurately, which made the process stress-free.
Both Ana and Sharon were not only professional but also very knowledgeable, providing excellent guidance every step of the way.
I really appreciate their efforts and would highly recommend Rochills!
Tenant
14th Nov 2024 (22 weeks ago)
J Hurst
I can’t speak highly enough about Rochills. From booking our first viewing to moving in, they have been helpful, efficient and friendly at all stages. I highly recommend!
Tenant
24th Sep 2024 (6 mo. ago)
P Krishnan
Big shout out to Sarah and Sharon. They are on top of their league providing first class service to the possible tenants. Always answering queries and providing support whenever needed. Very much recommended for anyone looking for a quality agent and property.
23rd Sep 2024 (6 mo. ago)
SoundsGood
Absolute charlatans. Changed our check-out report when they discovered we cleaned the property ourselves, it magically went from "appears professionally cleaned" to "requires cleaning at the tenants expense". They also tried charging us for things clearly shown on the check-in report, they obviously haven't discovered cross-referencing yet.
Sarah managed to copy in a random person into our confidential email chain when we were trying to resolve the matter as she saw a similar name to my partner's and thought; "good enough".
Do not trust this fraudulent agency with your money, hopefully TDS will knock some sense into them.
Tenant
19th Sep 2024 (6 mo. ago)
A Gould
Thank you all for making a lengthy sales process as smooth as you possibly could and for your patience throughout all the delays. Your mediating skills were superb!
Seller
9th Sep 2024 (7 mo. ago)
C Avery
Very professional and efficient service, thank you
30th Aug 2024 (7 mo. ago)
R London
A big thank you to the Rochills team, especially Dan, who was very helpful from start to finish and helped get our sale over the line.
Won’t hesitate to use again!
Flamur
Seller
24th Aug 2024 (7 mo. ago)
C Owers
Highly recommend Rochills - we purchased our house through them in 2019 and ever since they have done us favours in coming to revalue and also provide comparable properties to help with our remortgage. Would not hesitate to sell through them when the time comes
Buyer
22nd Aug 2024 (7 mo. ago)
R (proodst03)
When viewing a property last month the lady was very blunt and looked like she had no interest at all. she also had no information whatsoever about the property viewing.
12th Aug 2024 (8 mo. ago)
N Wilson
Thank you very much to Rochills, especially Dan and Craig. A local, independent Estate agents with great communication throughout the process, as well as a proactive approach, which I very much appreciated as a vendor. They are great at building relationships with buyers too so that really facilitated the process. Would highly recommend.
Seller
8th Jul 2024 (9 mo. ago)
P Janes
Lovely Staff - very efficient rental process and great attention to detail and communications - Gives you confidence that Rochills' personal approach will secure you a home to rent - I would highly recommend
Tenant
12th Jun 2024 (10 mo. ago)
J Noirot
Great support, especially post offer accepted helping to support us through the process to exchange! Thanks Dan and Craig and team!
Buyer
14th May 2024 (11 mo. ago)
S libero
We received excellent service from Sharon when we rented our home. Very helpful and efficient. Thank you!
Sharon and Dean
Tenant
13th May 2024 (11 mo. ago)
M Love
Really good service from start to finish with Rochills. Lovely people, we got fast responses on the whole and they helped make what is a rather stressful process less so! Would recommend.
2nd May 2024 (11 mo. ago)
A Swift
Ana from Rochills has been an absolute gem in managing our property. She has been tireless in her efforts to facilitate and sort out the relevant issues where necessary, and we have been massively impressed by the quality of service provided. Thoroughly recommend!!
Landlord
9th Apr 2024 (1 year ago)
L sherwood
I can’t rate Rochills highly enough, 5 stars doesn’t seem to be enough. Both Dan and Craig were fantastic and helped me through the whole process. Their honest opinions and feedback helped me to get my house sold quickly and smoothly. I would 100% recommend them to anyone.
Seller
29th Mar 2024 (1 year ago)
A Meaden
We’ve had a great experience with Rochills.
Sharon was our main contact and has been brilliant throughout - in fact the whole team has made the entire moving process a lot less stressful.
13th Mar 2024 (1 year ago)
B Polidoro
Big thank you to everyone at Rochills. They are all approachable, kind and genuinely interesting in how well you are settling in. Couldn't recommend them more.
2nd Mar 2024 (1 year ago)
L Duarte
We met Rochills on our housing hunt. Sharon was amazing helping us with everything we need and we rented with them. On our check in they were extremely helpful and always answered us very quickly. I highly recommend Rochills. They are very professional.
Tenant
2nd Mar 2024 (1 year ago)
C Cartaxo
I recently rented a house through Rochills in Walton on Thames, I highly recommend it. They are very professional and will try to help you as much as they can.
Tenant
15th Feb 2024 (1 year ago)
L Chandler
From the first phone call the care that was given and the professionalism was second to none. All calls and emails were responded to in a quick time and the process was made very easy and stress free. Would highly recommend using Rochills to anyone looking to rent or buy.
13th Feb 2024 (1 year ago)
R Bhaskaruni
Sharon, Our lettings agent really came through for us, handling everything like a pro. Can't thank them enough for making the process smooth and hassle-free.
Tenant
6th Feb 2024 (1 year ago)
R King
We've experienced Rochills lettings team from both sides, having been tenants for a Rochills managed property for three years and then a few years later finding ourselves as "accidental landlords" they managed our property while we were absent.
In both cases they were excellent. Faults and maintenance were dealt with promptly and professionally. Would no hesitation in renting a property they managed, or trusting them to look after another property of mine.
Landlord
17th Jan 2024 (1 year ago)
E Ercek
They have been responsive all the time, and have been very helpful during each step. They even chased some of the processes instead of us. Definitely recommended
4th Jan 2024 (1 year ago)
L Cheun
Very good customer service, Sharon Ghirardani helped me advertise my property out and provided excellent support with sorting out all the paperwork that went into it. If it weren't for Sharon I would still be struggling to find tenants to rent out my property to.
I can safely say that I would highly recommend contacting Rochills for their very organised and hardworking staff if you are in a similar situation.
Landlord
17th Dec 2023 (1 year ago)
V Arundel
Sharon was warm and professional in helping me rent a new property. The lettings team have been very helpful and responsive in the whole process of relocating and getting settled in my new home.
Tenant
11th Dec 2023 (1 year ago)
E Alaje
I’m really glad I used Rochills Estate Agent to buy my new house and I have to say Craig was truly exceptional in our home buying process in terms of making sure we were well informed and everything going well.
Craig was ALWAYS available to answer any question and his responsiveness was incredible. If he didn’t pick up, he always made sure to call back once available. Seriously. I purchased a house that had some extra legal works so it wasn’t a straightforward deal but Craig was always on top of things and provided useful information every step of the way.
Craig will work with you to make your desires a reality and he is also very well versed at dealing with Solicitors. His cool, calm mindset kept my anxiety low and gave me the confidence he would get the job done, even when it was taking a bit more time than normal (due to the extra legal works) – and he did!
His promptness, strategic mindset, kindness and good energy made a potentially chaotic purchase process simple. I’ve already recommended him to two of my good friends and when I am looking to buy again I will not hesitate to call him.
Thank you Craig
Buyer
11th Dec 2023 (1 year ago)
L Bajja
Sharon was absolutely amazing! So professional and very kind, we had such a great experience with her!
11th Dec 2023 (1 year ago)
T churchill
Sharon went out of her way to get this over the line as we were on a tight schedule. Very professional and would recommend and definitely use again. Many thanks
20th Nov 2023 (1 year ago)
J Evans
Rochills are extremely reliable, approachable and dedicated agents. The best I have used for lettings yet.
Thank you
Landlord
18th Nov 2023 (1 year ago)
I G
The best and most helpful agency in Walton-on-Thames. I can warmly recommend Rochills!
18th Nov 2023 (1 year ago)
P Szulc
I had an excellent experience working with Sharon from Rochills estate agency. Her professionalism and assistance throughout the entire letting process were truly commendable. Thanks to her, the process was smooth and stress-free. Highly recommended!
Landlord
17th Nov 2023 (1 year ago)
VG
It's a pleasure to deal with Sharon at Rochills, she is always friendly and makes the entire lettings process very straightforward.
Landlord
4th Nov 2023 (1 year ago)
M Kader
I've received a very professional service from Sharon, with very clear communication and smooth process. Thanks
26th Oct 2023 (1 year ago)
G Bingham
Excellent experience from Rochills. Just easy to do business with which is exactly what you want and need so they come highly recommended if someone is looking for an estate agent in and around the Walton on Thames area.
3rd Oct 2023 (1 year ago)
D Davies
Very efficient and easy to deal with from start to finish. Sharon was helpful and polite. Very good experience all round. I highly recommend Rochills.
21st Sep 2023 (1 year ago)
V Russmeyer
We found our dream rental home and are very glad the Agent is Rochills! Great communication, transparency and flexibility. Not being in the country and arranging everything from far, was no issue at all. Huge thanks to Sharon and Sarah!
Tenant
20th Sep 2023 (1 year ago)
R Rezeanu
Great service , very helpful !
8th Sep 2023 (1 year ago)
S Collier
Rochills has been my go-to lettings agent for many years. I have always found dealings with them to be of the upper most, professional standard. They are very effective at all aspects of the rental market from marketing the property to the processing at the beginning and the end of tenancies. The lettings team went over and above on many occasions to help us out.
Landlord
11th Aug 2023 (1 year ago)
P Gilligan
Rochills provided an excellent service from beginning to end. Great communications with all parties throughout the process. Very competitive fees and achieved the full asking price. Highly recommended.
Seller
7th Aug 2023 (1 year ago)
R Kakar
Smooth journey to rent a property composed by Rochills - Always communicated back with questions or queries - Thank you to Sharon Ghirardani.
Tenant
31st Jul 2023 (1 year ago)
C W
Rochills were exceptional in their service. I highly recommend to anyone. Very quick and smooth process. Friendly and welcoming staff! Special thanks to Sharon and Jemima for helping us find our new home. Keep up the great work you do!!
Buyer
29th Jul 2023 (1 year ago)
J Armagh
Really pleased with all the staff - always accessible and helpful, nothing was too much bother.
Couldn’t recommend them highly enough.
Thank you Craig and all your team at Rochills.
19th Jul 2023 (1 year ago)
E Jogo
I really recommend Rochills Estate Agents. All the time the team always very polite and kind with me and my husband. They helped us to make the right choice and kept us well informed of progress along the way ( it was fast!).
Knowledgeable experts on the market!
Thank you so much for the brilliant service!
Hellen and Rafael
14th Jul 2023 (1 year ago)
Anonymous Homeseller
I used Rochills initially to let and then to sell my property. As a landlord I would definitely not recommend them.
Seller
30th Jun 2023 (1 year ago)
S Faryniarz
Excellent service and communication
19th Jun 2023 (1 year ago)
A sathar
"I had the pleasure of working with Rochills Estate Agent as an Account Manager, and I must say that my experience was nothing short of exceptional. From the first day, everyobe at Rochills Estate Agent showed great professionalism, dedication, and a genuine desire to provide the best possible service to their clients.
Their knowledge of the property market was impressive, and they always kept up-to-date with the latest trends and insights. They were able to identify the needs of their clients quickly, and their ability to match buyers and sellers was truly remarkable.
The team at Rochills Estate Agent always went the extra mile to ensure that their clients were satisfied with their service. They were always available to answer questions, provide guidance, and offer support throughout the entire process. Their attention to detail and commitment to excellence truly stood out.
Overall, I can confidently say that Rochills, is one of a kind, I am glad I had the pleasure of working with their amazingteam. Their professionalism, knowledge, and dedication to their clients make them a stand out agent in Walton on Thames. I would highly recommend them to anyone looking for a reliable and trustworthy estate agent.
10th May 2023 (1 year ago)
S Strong
I have been very disappointed with Rochils. There is not enough communication, I was renting an unfurnished property and on moving day got handed a part furnished property leaving us with no where for our current furniture. They gave extra keys for loft and storage which then they took away the day after. There were many many problems with the property which took them very long to fix. The list goes on… Too focused on the money and not about the property or tenants. Not professional and not enough communication between staff tenants and landlords.
Tenant
10th May 2023 (1 year ago)
S Collins
We recently marketed a house with Rochills and I could not recommend them highly enough. From the first meeting with Dan, everything was smooth, professional and, very importantly, no pressure.
Most contact was with Craig and Callum who were excellent but I am aware that there were other members of the team working hard for us as well.
Rochills we’re the second agent that we spoke with and definitely the best. Thanks for your professionalism and advice.
Seller
8th May 2023 (1 year ago)
J porter
I was delighted with the service from Rochills. As a remote sale, the Craig and the rest of the team's prompt, friendly and helpful communications throughout were invaluable to me. They achieved the price I had hoped smoothly and efficiently. Highly recommended!
Seller
3rd May 2023 (1 year ago)
H Griffin
Rochills were professional and responsive during the recent purchase of my property. The buyers/Rochills WhatsAPP group enabled swift resolution of my questions and they were very helpful offering advice and contacts. Thank you also for the hamper!
Buyer
26th Apr 2023 (1 year ago)
N (nahiank)
Rochills were great to work with. They were very professional and had excellent and regular communications primarily via a WhatsApp group chat with gentle reminders to ensure everything kept on track.
They also did not hesitate to let us have a 2nd viewing of the property to show our immediate family where we have been interested.
Their Estate agent is located in Walton on Thames town. With with a 30 minute free parking on the side roads.
Special shout-out to Craig and the rest of the team for their support throughout. I would highly recommend and come back to them.
I hope you found this review helpful too ????.
8th Apr 2023 (2 years ago)
W Brooks
Friendly, professional and thorough. Helped with any requests we had and move in was made easy. Thank you!
Tenant
3rd Apr 2023 (2 years ago)
W Luk
The staff at Rochills were extremely professional. They were friendly and keep us inform through every step. Very happy with the service and I would highly recommend them.
17th Mar 2023 (2 years ago)
J Hellings
We’ve been so impressed with everyone at Rochills - everyone’s v calm/down to earth and have made some brilliant recommendations in terms of brokers and surveyors. A first class service I’d highly recommend.
13th Mar 2023 (2 years ago)
A Al-Hamadi
Jemima was such a massive help. From the initial viewing, all the way to finally securing the property, she was more than happy to help with anything I needed. She was available at any time of day and went the extra mile to help out. Thanks a lot
Tenant
30th Jan 2023 (2 years ago)
L bryant
If I could put less I would, called to enquirer about a rental property I did not even get a call back to tell me that they had filled there quota of offers, to then be spoken to like I was bothering the woman and wasting her time! I do understand the rental market is busy and demanding but to not even be called back or to ask if I wanted to be kept in touch about future property's is very unprofessional and just plane rude
Tenant
30th Jan 2023 (2 years ago)
N White
Highly recommend, great service from start to finish
6th Jan 2023 (2 years ago)
Maria
The only reason I give the 2stars is that Jemina was very good when she showed us the property that we ve rent. Unfortunately this estate cares only about money and landlords. They don't care at all when you are a tenant. They don't look after tenants at all. Every time we needed their help for repairs inside the house we should chase them for months...VERY dissatisfied and disappointing as they should care more for the people who paying the rents.....
Especially for tenants that they give very good care to the house that they rent....
Tenant
27th Dec 2022 (2 years ago)
H Atkinson
The whole team were helpful, and communication was quick and easy.
6th Dec 2022 (2 years ago)
T Oneill
I recently purchased a property with Rochills. The communication was great and I appreciated the extra help in making sure our deadline was met in the end. Craig was a our main point of contact in addition to many other employees at rochills that we had a group whatsapp with. The support from all was great, highly recommended.
Buyer
2nd Dec 2022 (2 years ago)
C Brown
Jemima showed me around for a viewing on a flat, she was very friendly and professional and she helped me get moved into my new place quicker than expected So would highly recommend Rochills estate agent ????????????????
Tenant
17th Nov 2022 (2 years ago)
M max
The staff are helpful and kind and made my move effortless
17th Nov 2022 (2 years ago)
A Matlali
Good service from Rochills. Clear communication and friendly team.
14th Nov 2022 (2 years ago)
B Fox
Thank you to the entire team at Rochills , more specifically Craig , Liz and Callum , brilliant service throughout a lengthy of having lost a purchase and a sale . The team helped me every step of the way , brilliant communication , quick to respond to queries . I really appreciate the fantastic job done from putting my house on the market to completion . 10 out of 10 from me . Thanks all regards Bridge
Seller
8th Nov 2022 (2 years ago)
C Smith
Highly recommended local, knowledgeable and very helpful Estate Agents - their lettings team were brilliant at finding the right new tenants for our flat
Landlord
7th Nov 2022 (2 years ago)
C Dragan
Many thanks to the team at Rochills, especially Sharon and Jemima!
Felt very supported in the process of renting a lovely place. I would definitely recommend them ????
Tenant
2nd Nov 2022 (2 years ago)
N Alam
Great experience with Rochills! Jemima has been brilliant from the start (as has Sharon) - she’s been very proactive in communicating, and also took my personal needs into consideration so that she was able to deliver the best service (in terms of pulling levers to help my move in situation during the Christmas period), which was a gesture I really appreciated! Thanks
2nd Nov 2022 (2 years ago)
A Champion
Easy to deal with and professional throughout. Can not fault Marcel for his work in selling our house. Very knowledgable and thorough from start to finish. Thank you
Seller
30th Oct 2022 (2 years ago)
M Cuthill
I can’t recommend Rochills enough
Callum and Craig were fantastic dealing with a sale on our behalf that took a long time and a lot of effort on their part. Eventually we completed today. Thanks guys for a job well done.
Seller
19th Oct 2022 (2 years ago)
M Patel
I would highly recommend Rochills’ five-star service. I had the pleasure of purchasing my first home with Craig 12 years ago. If it wasn’t for his persistence and drive to introduce me to the right home, my buying journey would have been very different. Which is why when it came to selling the same property, I didn’t waste time contacting any other agent. Having the initial valuation with Dan, I felt at ease with the information I was given and not pressured to put my home on the market until I was ready. The entire process from here felt seamless, from organising the professional photos to drumming up interest in my home, all the way to completion. There was always someone at hand ready to help with any situation - I never felt alone in this process.
Seller
4th Oct 2022 (2 years ago)
M Severn
Need to say a massive thanks to all at Rochills. Right from the first viewing to the end. As a first time buyer I was very nervous about the whole experience but they helped and explained everything! A big thanks to Craig who was always on the end of the phone and put up with my questions. Would definitely recommend them to anyone who asks
Buyer
28th Sep 2022 (2 years ago)
C Duckworth
We recently bought a property through Rochills, dealing with Callum. It wasn't an entirely straightforward purchase and it dragged on far longer than intended but Rochills were great. I thought their communication in particular was outstanding - using a Whatsapp group meant we could quickly and efficiently share information. Callum is easily one of the best estate agents I have ever dealt with - knowledgeable, calm and professional. Highly recommend.
Buyer
28th Sep 2022 (2 years ago)
J Houseman
A great service by the Rochills team. Thank you to Callum, Craig & Liz for your support and expertise in making our property sales experience so straightforward.
A great local agent!
Thanks Joanne & Iain
4th Jul 2022 (2 years ago)
S Cala
I have purchased two properties through Rochills and found them to be extremely professional. Both Craig and Callum ensured that the conveyancing process was as stress free as possible. I now have four investment properties and they are being let through the lettings department of Rochills. The ladies there, Jemima, Sharon & Sacha, have worked tirelessly to ensure that the best tenants have been found for my properties. Sarah continues to ensure that rents are collected on a monthly basis and I would thoroughly recommend Rochills for buying, selling or renting your property.
1st Jul 2022 (2 years ago)
K Hutchinson
Rochills were all round excellent estate agents to deal with. They were really good at communicating any information with us and kept us up to date throughout the entire buying process. We would highly recommend them to anyone looking to buy in the area.
Buyer
10th Jun 2022 (2 years ago)
R Wolniarczyk
Very responsive, everything has been sorted within the timeframes set and any concerns addressed immediately.
Overall it's been great so far. Keep up the good work, team!
26th Apr 2022 (2 years ago)
Simon
Rochills was effective from the first week onwards no wasting time. I will try to avoid long chain buying in the future but at the end was a great success and efforts sold my property, I highly recommend Rochills don’t hesitate their service is excellent
Seller
23rd Apr 2022 (2 years ago)
J Badcock
Rochills gave us an optimistic but realistic valuation of our property, and were efficient in marketing it, as well as being a pleasure to deal with. I would happily recommend them.
Seller
31st Mar 2022 (3 years ago)
C B
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25th Mar 2022 (3 years ago)
L Bust
My husband and I would like to recommend the service received from both Sharon and Jemima from Rochills in Walton-on-Thames. We were met with professionalism throughout the process which made securing our rental stress free and seamless. Their friendly disposition makes Rochills highly recommended. Excellent service!
Tenant
24th Mar 2022 (3 years ago)
A Buaki
I arranged a viewing for today and I happened to be in Walton ahead of schedule, I contacted Rochills to ask if viewing could be brought forward and I got a call back 2.5h later, understandable as they were all busy out on viewings. However, the person who called back 'Dan' (I believe that was his name) was quite condescending and undermining when I questioned the price of the property in question given that two or three properties were being sold in the same development for 115k less (Ambleside Avenue). He hanged up on me before I could even say 'bye' which I found disrespectful and unprofessional to say the least. Probably because he does not think I am not in a position to buy and assumed I am not worth his time. He showed he cared little, no interest in what my argument was, customer care was quite poor. This does not benefit the seller as expectations may be a bit unrealistic, other estate agents have mentioned the property is overprized. Rochills is not advising on the sellers best interest and when challenged that the attitude showed today was pretty precarious 'Dan' could not care less and hanged up. Possibly because I have an African name. I do not recommend 'Dan's' /Rochills services and my experience with them was very very poor, appalling.
Maria A B-S
5th Mar 2022 (3 years ago)
T Tina
From the day of our valuation, it was an easy decision to instruct Rochills. Dan did not rush us and really took the time to understand our priorities. Communication has been fantastic throughout during the viewing process, offer negotiation and finally the conveyancing. We are very pleased with the outcome and would highly recommend Rochills. Personalised, friendly and reliable.
Seller
28th Jan 2022 (3 years ago)
G Testa
I am an Estate Agent and recently worked alongside Craig Kirk, he was patient and managed the bottom of the chains expectations while we had a tricky transaction at our end. Craig was always professional and helped out when needed. Great agents!
27th Jan 2022 (3 years ago)
G Silva
Likely the best and most conscientious service I've ever received from a business, let alone from an estate agent.
What is usually one of the most stressful processes in life (apart from divorce, though fortunately I haven't had to go through this but if I ever do I would be tempted to hire Rochills as my solicitors!) was made to be easy - and genuinely enjoyable - by Marcel, Craig and the rest of the Rochills team.
I spoke to numerous estate agents who I felt were trying to gain my business with generic pitches and overinflated what they could do/achieve with my property.
Rochills took a completely different approach. It was honest, personable and tailored exactly to the current market and area. The negotiations with the buyers were dealt with expertly and competently, and all of this meant we received an offer of almost 10% over our asking price!
They even provided specialist advice on all the details on the process from offer to completion. I really couldn't recommend Rochills enough; they are in a completely different class to every other estate agent I've ever worked with or spoken to and the team were a delight to work with. Not an easy find these days!
Seller
29th Dec 2021 (3 years ago)
H Awad
Rochills is the best State agent My flat sold very quickly and professionally I will definitely recommend Me and the seller very happy.
Thank for a great job!
Seller
21st Dec 2021 (3 years ago)
J Maren
Jemima has been great! She listened to my requirements & found the perfect property for me. She's kept me in the loop throughout. Very professional service!
15th Dec 2021 (3 years ago)
H Moore
Purchased our house via Rochills and would thoroughly recommend. Liz and Craig were brilliant throughout, not just at offer time but start to finish of process. Craig helped so much with chasing and guidance through the chain and always with timely responses. It is without doubt thanks to him that we moved before Christmas time. Thank you.
Buyer
15th Dec 2021 (3 years ago)
S Drummond
We are in the process of a move right in the middle of Christmas and as moves go the search was that bit more stressful with rental properties increasing after the pandemic it added to our stress.
However both Sharon and Jemima, have been both professional, dilligent, calming and personable and added a real humane touch to the whole experience.
I feel they have both gone the extra mile for us whilst remaining professional which I have never really experienced from any estate agents in all the moves I have been involved in.
Rochills as an estate agent comes Highly recommended from me.
Tenant
14th Dec 2021 (3 years ago)
S Ammon
We visited the other agents in Walton and Rochills was by far the most professional and responsive. The lettings team did an excellent job of finding us a suitable tenant. We would highly recommend using Rochills.
Landlord
13th Dec 2021 (3 years ago)
Andy
In an environment that can be very stressful, this has been a good experience all round. If you want a friendly efficient team that will support you through out your journey -Use Rochills
3rd Dec 2021 (3 years ago)
J Olivier
As you know buying a property in the UK is not a straightforward proces. Rochills was great facilitators to execute the transaction successfully. They were good communicaters and gave us access to the property when needed. As constructive feedback I will highly encourage them to create a dialogue between the buyer and seller directly as this will speed up the process.
Buyer
25th Nov 2021 (3 years ago)
L startup
This is the best experience i have had with an estate agents before. Everything was so simple and easy and the estate agent Jemima took away all the stress of it. Great communication and very very helpful!
13th Nov 2021 (3 years ago)
L bertuzzi
Working with jemima over at Rochills has been a breathe of fresh air. Straight & honest talking and friendly service. Really happy with her work, communication and view of the rental.
3rd Nov 2021 (3 years ago)
M O'Reilly
Very happy with my dealings with Rochills, I enquired about renting a flat to which I recieved a phone call the next morning with an appointment to meet an agent at the property, at the property I met Jemima who was so helpful and professional and answered all the questiones I had, all in all was a pleasent experience and I am now in my flat.
Tenant
3rd Nov 2021 (3 years ago)
L Akinbiyi
Great dealing with Jemima. She was and is Responsive and professional. She did great dealing with us showing us around the flat and local amenities. She had all info needed for us to make a decision. ????????
2nd Nov 2021 (3 years ago)
O NELSON
I have been renting my Walton on Thames maisonette for nearly two and a half years with Rochills. They have efficiently found tenants on three occasions. However, the last time was particularly impressive with a difficult situation following a tenant leaving before the contract expired. Jemima Hogg solved the problem almost immediately and went to great lengths to make sure everything was in place as soon as possible for the new tenants to move in. I recommend her very highly. Sacha Thomas has also dealt with this challenging changeover in a very professional manner.
Landlord
2nd Nov 2021 (3 years ago)
M Camacho
Marvellous experience with Rochills, very proactive people and commitment to help you and get your property, Jemima Hogg was beside me all the time in the process and told me all the details.
2nd Nov 2021 (3 years ago)
N Naaz
Jemima has been extremely friendly, helpful and professional beyond means. She's always a pleasure to talk to and is very efficient and quick to get things done!
Thank you for all your help!
2nd Nov 2021 (3 years ago)
A Dragan
Everyone at Rochills was very helpful and friendly. Craig has always kept me updated throughout the house purchase process and provided the requested information promptly.
Buyer
6th Oct 2021 (3 years ago)
S Budd
Rochills were clear, concise and understanding throughout our house sale. My wife and I found them very communicative and responsive, and we always felt like we could approach them at any point. The team that sold the house were polite and friendly, and I believe had our best interests at heart throughout the process. We would highly recommend working with Rochills.
Seller
4th Oct 2021 (3 years ago)
F Underwood
Can’t thank Marcel and his team at Rochills enough for their amazing support. They go above and beyond to help and advise in every way, ensuring the very best outcome for their clients.
Rochills are the best and I wouldn’t use anyone else!
Recommending to all family and friends
1st Oct 2021 (3 years ago)
K coates
Marcel was incredibly helpful and always there to answer questions and give advice even during his holiday! No surprise that they are award winning, what an honest, professional and dedicated team.
Highly recommend using Rochills.
1st Oct 2021 (3 years ago)
J beckett
I recently rented out my property with Rochills and they were amazing from the start. Not only are they lovely and approachable but also very knowledgeable and happy to answer any questions I have. There is always someone available to speak to you on the phone and they respond to emails really quickly. I couldn’t recommend them enough.
Landlord
21st Sep 2021 (3 years ago)
R Vargas
Rochills team has been A1… they helped me to find the right property to rent and they have been so kind and professional, specially Jemima! Thanks a lot guys.
Tenant
19th Sep 2021 (3 years ago)
G Sklavounos
The team (Johnathan, Sasha, Jemima) at Rochills have been nothing less than excellent in their service over the years. As they addressed each issue we have encountered in a professional and timely manner.
Much gratitude and appreciation, to this firm.
15th Sep 2021 (3 years ago)
T Amoss
Excellent experience with the lettings team at Rochills. Both Jemima and Sharon were fantastic at helping us secure our new place which we are really happy with. Highly recommended!
14th Sep 2021 (3 years ago)
R Naik
I used them as I was selling my house while I stay in USA. The whole team is great, the whole process was very simple and that credit goes to the entire team, you have to understand leaving in USA and selling in uk can be some what of a challenge, but their professional advice made the whole process simple! If you need to sell I highly recommend Rochills.
Seller
10th Sep 2021 (3 years ago)
P Somjen
I first considered Rochills as I was interested in their local expertise and I chose to use them as my letting agent due to their exceptional level of support. They have proven to be very knowledgable, personable and helpful with all aspects of the process and I couldn't recommend them more.
Landlord
10th Sep 2021 (3 years ago)
A Ingelow
We recently purchased our house thanks to the fantastic team at Rochills! After a long search we found out perfect house and we’re delighted to have our offer accepted. Throughout the process the team were amazing in making things run smoothly. Most importantly they were great at keeping us updated and responding quickly to our messages. The team were always there to answer our calls and texts and guide us through the process. In particular we needed help and guidance with our solicitor and I was very impressed with how the team helped us and chased our solicitor for us. They were extremely knowledgeable about the whole process - we couldn’t have done it without them. Craig, Callum & Dan are all professional, credible and great at what they do. I would definitely recommend them and have no hesitation working with them again.Thanks guys.. you are amazing!
Buyer
9th Sep 2021 (3 years ago)
M preddy
The team at Walton are a professional outfit that know the local market very well. They pitched the pricing intelligently and the presentation of the property details was of quality. They found a buyer on the first day of visits and although the conveyancing process took longer than expected , through no fault of their own, they were courteous and responsive throughout. I can highly recommend this agent to any prospective seller in the local area.
Seller
9th Sep 2021 (3 years ago)
L Haagman
Friendly, professional service. Thank you Jemima for both. For keeping us informed throughout the process and following up on questions asked.
30th Aug 2021 (3 years ago)
S Luan
Really good service and responsive...Very helpful as this was fairly short notice and all arrangements made
23rd Aug 2021 (3 years ago)
B Moore
When choosing a smaller company to deal with, you hope for a more personal touch. Unfortunately that didn't transpire for me, finding myself having to be the pro-active one; requesting views on Rightmove reports, feedback trends, next steps etc. My experience may have been unique and ultimately, once Marcel (the owner) is involved, things will move and he will get you a good price. For this reason, my experience means I personally wouldn't recommend.
Seller
15th Aug 2021 (3 years ago)
T khan
Very professional and friendly service from the moment we viewed the property to the completion and even after. I was very impressed with the speed of communication and also the fact that the staff, Craig in particular, would take time to address queries and even go the extra mile with regards to recommending other local services and giving advice. Most estate agents I have dealt with in the past are only interested in getting their fees or sale and then don't want to know.....not Rochills. I'm have dealt with many estate agents through my business of buying to let and I can safely say Rochills are the best I have encountered in over 25 years.
Landlord
9th Aug 2021 (3 years ago)
C Evans
I was a buyer - Rochills were proactive as a team & very professional, Craig in particular was very good, he was our contact responding/supporting regularly within a few hours. I would highly recommend Rochills.
Buyer
9th Jul 2021 (3 years ago)
J Shepherd
Rochills were by far the best choice we made during our house selling and buying journey. Not only was the team very quick to secure the sale for us, the service post the offer being accepted was outstanding. Having had lots of problems with our solicitors and losing our initial purchase, Rochills, in particular Craig, were amazing at keeping both ourselves as well as our buyer side assured snd informed on the progress, helping with advice and even chasing our solicitors taking some pressure off from us. From the dedicated WhatsApp group to countless phone calls even on our very stressful completion day, Rochills were honestly everything we could have asked from an estate agent and more and we would 100% recommend them to anyone buying or selling their house!
Jon & Merily
Seller
5th Jul 2021 (3 years ago)
D Murphy
Speedy reply from my initial enquiry and lovely service from Jemima! She was very quick and accommodating getting me in for a viewing, knew the answers to all my questions and helped me to secure a flat I love! I couldn’t have asked for anything better!
Tenant
1st Jul 2021 (3 years ago)
T Bannister
We appointed Rochills after having no success with another agent.
They were quickly on the case and got everything up and running swiftly with a steady flow of people viewing culminating in the longed for sale.
I particularly liked how approachable and available they were as a team and our WhatsApp group made communicating easy and efficient. They kept us well briefed every step of the way. I would not hesitate to recommend Rochills.
Many Thanks Guys!
Seller
1st Jul 2021 (3 years ago)
S Khalid
Jemima was genuinely a pleasure to deal with. From the start, she was attentive, friendly, super efficient and managed to make the process of procuring a tenancy enjoyable. Would highly recommend!
Tenant
1st Jul 2021 (3 years ago)
G Orsini
Excellent communications from start to finish. From the dedicated WhatsApp group for my house sale to regular text and email confirmations and feedbacks on viewing Rochills was everything I hoped for in a professional estate agency. Good personable team who always made time for me and went out of way to facilitate the sale- at full asking price. Many thanks Rochills and would recommend strongly. I’ve experienced most of the agents in KT12 and they are simply in a different league.
Seller
1st Jul 2021 (3 years ago)
J Wilson
Thanks to the great team at Rochills who have helped me rent out and subsequently sell my property. Always helpful and quick to respond. :)
Seller
26th Jun 2021 (3 years ago)
J Marjoram
Rochills were a real support throughout the whole process: from the initial care & attention to detail in the write up, which really helped present my house in the best possible light; the excellent communication & feedback before and after each visit; & then through the stresses of seeing through the legal processes of the sale itself, right up to the waiting for the exchange of keys on completion day! It was a complete service & they were with me every step of the way. Thank you Rochills.
Seller
18th Jun 2021 (3 years ago)
S McVeigh
Hi,
We sold our house with Rochills in January 2021. They ensured the team knew the house they were selling and always kept us appraised of visits and feedback. I would really recommend them.
Seller
17th May 2021 (3 years ago)
M West
We recently sold our lovely house of 19 years through Rochills and found them to be absolutely excellent to deal with. Despite numerous to-ings and fro-ings not helped by Covid, we got there in the end! We dealt predominantly with Dan Wallin who we can highly recommend, ably assisted by Craig and even Marcel got involved when things needed an extra push. The entire team was professional, unflappable and very service focussed at all times. Truly excellent estate agents!
Seller
30th Apr 2021 (3 years ago)
M Morris
I bought my property through Rochills. Marcel was really helpful and he and the team worked together to ensure the process was as smooth and straightforward as possible. The WhatsApp was useful. I would recommend them as agents, friendly, easy to contact and very responsive to queries. Thanks to all.
Buyer
28th Apr 2021 (3 years ago)
M Bajwa
I cannot praise Rochills enough and in particular Sharon, who assisted and completed our letting process; in the space of just over a month, we were able to view and complete the let on our new flat! A very professional company with an exemplary service provided. Thank you once again for everything!
Tenant
26th Apr 2021 (3 years ago)
L Cowing
The selling of my property went well and smoothly
Seller
31st Mar 2021 (4 years ago)
C Jenkins
Such a pleasure dealing with Sascha & Sharon. Setting up a new tenancy has never been this easy. Both were helpful and responsive, would definitely recommend.
Sascha also helped avert what could have been a moving day disaster, thank you!
Tenant
27th Mar 2021 (4 years ago)
H Fu
The Rochills team is great. I had met four of them from the team and they have all been very very responsive, kind and patient. Liz, Callum, Craig and Marcel. I have been looking for a home for half a year now and I am grateful for their patience. They are always keen to answer any questions one may have regarding a property and are very helpful. Always get back to you the next day!
I would like to add that I find their initiative of free printing for local school children just shows how thoughtful and kind the company is. We don't have a printer at home and did struggle to find a friend to print off a piece of music for my son's homework. This is a very kind hearted act.
Lovely team.
Hidy
25th Mar 2021 (4 years ago)
J Felton
A great team who were really communicative and helpful. We had an unusual house to sell and they gave us fantastic advice and the photographs were superb. We knew we were in safe hands with Rochills.
Seller
22nd Mar 2021 (4 years ago)
C Harrisom
Following an electrical inspection a few weeks ago electricians where tasked to complete works. The two guys on site were polite and professional a credit to there organisation
15th Mar 2021 (4 years ago)
T Cox
Once again, first class professionalism from Rochills. Delighted with their entire service and wish to particularly commend Sharon who is outstanding in her role.
1st Mar 2021 (4 years ago)
A Bhattacharya
We had lot of difficulties and ups and down throughout the sale period which was beyond Rochills control due to a long chain. However Rochills team particularly Craig has done a tremendous job and helped us all the way to get over the line in a professional way during a very unprecedented time. Thank you.
Seller
11th Feb 2021 (4 years ago)
R Knight
I would highly recommend Rochills. The team are professional, efficient and dealt with all the roller coasters of stress that house selling and buying involves with resilience and empathy. This was a complicated search for us, selling two houses and moving into one. We entrusted Rochills with it all, also our onward purchase. Every step of the way, we felt we were in safe hands, even when the going got tough, which it did frequently. This was the most stressful house move of our lives and I wouldn't hesitate to use Rochills again as their personal touch really went the extra mile. Special thanks to Callum, Dan, Craig and Marcel, what a team, thanks guys.
Seller
11th Feb 2021 (4 years ago)
J Hinchliffe
We received excellent support (as buyers) from Rochills estate agents. Dan and Craig were highly receptive to all of our questions, and they were very timely with their communications. Their use of a WhatsApp group facilitated rapid sharing of information, and made a difficult chain much less stressful to manage. If we decide to sell our property in the future, we will certainly be approaching Rochills. A very kind and professional approach
Buyer
10th Feb 2021 (4 years ago)
V Banks
We had a lot of ups and downs with our sale (not the fault of Rochills) but they remained helpful and professional throughout. Special thanks to Craig Kirk who walked the long road with us and was very supportive during the whole process. Thank you.
Seller
8th Feb 2021 (4 years ago)
J Poolesmith
If you are looking to buy or sell, look no further. Rochills will take CARE of you.
Marcel and his wonderful team will keep you updated throughout the journey. I highly recommend Rochills, estate agents "extraordinaire". It's a personal service. They know the process inside out and go the extra mile to help that process go as smoothly as possible.
12th Jan 2021 (4 years ago)
T Newman
Enquired over Christmas and they still haven't gotten back to me. Not expecting them to be open, but it's now been over 2 weeks.
6th Jan 2021 (4 years ago)
C Nolan
The Rochills team provided a first class service from letting all the way through to completion. I would thoroughly recommend them.
Landlord
4th Dec 2020 (4 years ago)
Y Petrova
In the very beginning of our property search, as first time buyers, we weren't sure what to do and what the process is. We've been online but lacked the knowledge or understanding that only someone competent would have.
Walking into Rochills was the best thing we could have done. Craig greeted us and took us through the end to end property buying process, answered all our questions (even when those were financial, mortgage, decision-related - i.e. not property-related) and gave us sound advice on what we should do as first time buyers. He also recommended a mortgage broker which actually has been instrumental in our search for a property.
That was 6 months ago. Since then, we've seen many properties with many different agencies and have settled on a property. As we have been having issues with our own estate agent, such as evasive behaviour, misleading information, general unhelfulness, I phoned back and spoke to Callum to ask for some more advice, which he gave, again, with no strings attached. I thought such service is extinct nowadays.
I wish Rochills were the estate agents we've gone with! I couldn't recommend them enough. Thanks for the help - we will bear you in mind when we are selling our property!
Buyer
26th Nov 2020 (4 years ago)
S Gates
I have found Marcel an absolute pleasure to deal with and I love how passionate he is about achieving the best possible outcome for his clients.
The marketing is second to none at Rochills and really helps sellers stand out to their competition.
Seller
25th Nov 2020 (4 years ago)
N Roccia
Rochills have redefined my understanding of what to expect from a good estate agent. From the initial of marketing the property to completion, Rochills continued to add value to their service throughout. We were under offer within 3 days of going to market, achieved best price and they were very easy to communicate with.
Selling your ‘home’ is a process driven by emotion and I feel grateful to have had Rochills help us see it through. I cannot recommend them enough.
Seller
23rd Nov 2020 (4 years ago)
D Evans
Rochills are in a league of their own when it comes to organisation and proffesionalism. In particular Sascha from the property management team has been very supportive in all the work I have carried out for them ensuring easy communication between my company and the property owners. I can see why they are so successful in what they do and why they attract so many homeowners to their business.
22nd Nov 2020 (4 years ago)
H Ali
I have used Rochills for selling my property and they impressed me with their marketing approach. I really recommend Rochills and I am very happy with their services.
Seller
21st Nov 2020 (4 years ago)
N Perrin
As a Building Contractor we worked with Rochills and found them to be very positive and professional, always knowing what is going on and what is wanting to happen and finding ways to make it happen ! Clients relying on them as the interface between builder and client. And they always have the clients interest at heart, well done !
19th Nov 2020 (4 years ago)
H Roper
Great experience buying through Rochills. Craig was very responsive and always happy to help with any queries we had in buying our property.
I’m hoping not to use them again purely because they helped us buy our forever home! But I would have no hesitation in using them again should we need to sell.
Buyer
17th Nov 2020 (4 years ago)
C Lodge
I had a great experience with callum, he took me out viewing various properties and was very knowledgeable knew the area well and answered all my questions. I would highly recommend callum, he was very professional.
10th Nov 2020 (4 years ago)
J Gibbs
Rochills were great at helping me find my first home. Craig and the team were fast to respond and really helpful with any questions I had. The WhatsApp group and sales progression teams were a great addition and made it really easy to see what stage we were at and what was needed to get to the next step.
Buyer
9th Nov 2020 (4 years ago)
L Williams
We have used a lot of estate agents in the area, but Rochills are the stand out option when looking to buy a property. Callum Houseman in particular has helped us significantly throughout our journey to buy a house and goes a level above anyone else we have used. I couldn't recommend this company more from our experience we have had in the last two months. Really nice professional company
Buyer
9th Nov 2020 (4 years ago)
P Nderitu
Professional, personalised service with staff who were friendly and approchable. Made for a pleasant new tenancy experience.
Tenant
8th Nov 2020 (4 years ago)
P Biedrzycki
Dealing with Rochills was as straightforward as can be when it comes to selling property. From the very beginning until completion. ????
Seller
14th Oct 2020 (4 years ago)
A Desborough
We were lucky enough to have Rochills not only manage our house as we rented it for 2 years, but when we came to sell it was sold for asking price within a week!
The staff are professional, extremely knowledgable and so very supportive. We had no difficulties as Landlords because Rochills had any problem solved so quickly.
When the time came to sell our property they handled everything for us. Nothing was ever an inconvenience and I cannot recommend them enough.
Should you need to sell, buy or rent a property look no further than Rochills!
Seller
14th Oct 2020 (4 years ago)
J Harradine
Both Rochills and Paul Whitaker took care of everything when I needed to find a new tenant. Paul matched the property and the lovely tenants perfectly. Would highly recommend Rochills if you’re looking for a Managment agency to take care of your property.
Landlord
12th Sep 2020 (4 years ago)
I G
If I could rate this higher than 5* I would. A completely different experience compared to other agencies. Superior service and very nice team.
Thank you Paul Whitaker for helping us find a home and not just a house.
I will always recommend Rochills wholeheartedly.
9th Sep 2020 (4 years ago)
A Burgess
We have been with Rochills for 8 years and I cannot fault the service we have received over the last 8 years. Most recently, Paul Whitaker has been extremely professional, helpful, supportive and going above an beyond in finding new tenants for our property. He really is a pleasure to deal with and I really felt that we were working as a team together, to find the right tenants. I cannot recommend highly enough.
Landlord
7th Sep 2020 (4 years ago)
D Rebolo
Fantastic service, very professional and helpful.
Paul was very responsive and assisted me in finding a lovely new home.
30th Aug 2020 (4 years ago)
A Lynch
Paul was very professional & helped us both immensely to get the property. He was also very pleasant to deal with.
He kept us both updated throughout & went out of his way to organise everything that was needed which was much appreciated.
I would whole heartedly recommend Paul.
I would also like to mention Sharon who had arranged all the paperwork for us , she was extremely professional.
Rochills as a team was 1st class.
Many Thanks
Alex & Natasha
29th Aug 2020 (4 years ago)
J Howard
We have had dealings with Rochills for many years starting from when I was a novice in the property business and had the good luck to discover this family business which was so helpful to me back then and is still giving me excellent advice and service with my letting problems. The Lettings Manager, Paul Whittaker, has been particularly helpful with our recent vacant property and has put in tireless efforts to get it let for us and at the rental we were hoping for; his efforts have been backed up by Sharon and Sascha and Sarah working on the organisational side in the background and the result is a highly satisfied landlord and an equally satisfied tenant. Success all round. We've come to expect this standard of service and will hope to go on enjoying their professional expertise and personal commitment for many years to come.
Landlord
29th Aug 2020 (4 years ago)
J Taylor
Paul at Rochills went above and beyond when I was moving. So helpful and professional. I now have a lovely little house and would wholeheartedly recommend them
26th Aug 2020 (4 years ago)
C D
Rochills has provided us with excellent service. We have had the pleasure of working with Paul who worked professionally to find suitable tenants for our property.
We look forward to continuing business with Rochills.
Landlord
25th Aug 2020 (4 years ago)
C Wilkes-Brough
Very pleased with the service from Rochills. Paul Whitaker was extremely helpful and supportive, working with the landlord to accept our references despite my partner’s adverse credit.
The referencing and document signing was completed online which was hassle free, quick and easy. Sharon was quick to respond to any queries and was very helpful. Thank you so much!
Tenant
17th Aug 2020 (4 years ago)
K (Kenny0332)
Very happy with the help and the service from Paul Whitaker.
16th Aug 2020 (4 years ago)
A Jaarsveld
Paul Whitaker from Rochills was absolutely one of the best estate agents we have come across, his responses to all are questions was spot on and his professionalism throughout the whole process was really above standard. Would recommend Paul and Rochills anytime.
16th Aug 2020 (4 years ago)
S Smith
Moving brings out the worst in me! I stress over the smallest thing but Paul Whitaker was incredibly patient and reassured me every step of the way. Thank you Paul. You made our move a little easier to bear and certainly not quite as stressful.
12th Aug 2020 (4 years ago)
C Sneeden
Rochills is one of the most helpfull, friendly and professional agencies I have ever had the pleasure of working with. They go way beyond that extra mile, I would recomend them to anyone.
15th Jun 2020 (4 years ago)
M Bishop
We have had the pleasure of using Rochills letting services for a many years. Their professionalism and advice has been first class. They have often gone above and beyond to provide a great service and ensure our property is let and all the boxes are ticked. They provide a friendly service and it's good to support a local business. I would recommend their letting team with confidence to any Landlord.
Landlord
12th May 2020 (4 years ago)
D Thorne
Rochills have been nothing but great to us.
Our representative, Paul has been very professional, quick to answer queries, (and there have been quite a few) clear with communication, everything has been up front and documented.
I would strongly recommend. Especially first time renters such as myself and my other half.
Experience has been very positive.
Tenant
11th May 2020 (4 years ago)
J Hickman
Very helpful, friendly and professional. Definitely recommend.
25th Apr 2020 (4 years ago)
F Perez
My experience with both Rochills and my Landlord was excellent. I can only give 5 Stars because there is no more.
Great company and great Landlord.
Tenant
8th Apr 2020 (5 years ago)
C Llewellyn
The team that dealt with our house purchase were great, they gave us plenty of time and space to view the property multiple times, help guide through the negotiations and were always at the end of the phone when we had questions. The only downsides were on two occasions the wrong keys were brought to open up.
Buyer
12th Mar 2020 (5 years ago)
D Smith
Highly recommend. Very helpful and efficient.
11th Feb 2020 (5 years ago)
A Jarvis
There were a couple of early issues, for example being provided with the wrong service charge, however Craig was brilliant, and I was struck by his continued support post-completion which I think really set him apart.
Buyer
1st Feb 2020 (5 years ago)
S Mcmahon
I'm delighted with the service from the team at Rochills. My property has been let by them for the last five years. I value the personal service and attention to detail received from an agency of this size rather than a big corporate. The let on my property is up for renewal and I have no hesitation in letting it through Rochills again. I highly recommend them.
Landlord
25th Jan 2020 (5 years ago)
D William
Michaela has been so amazing from the initial viewing & all the way through the process. Michaela’s professionalism & expertise are second to none. We have met with with various other estate agents whilst house hunting but Michaela & Rochills Walton have given a true 5* service. Thank you for all you’re help. David & Suz (Weybridge)
3rd Jan 2020 (5 years ago)
A Nowak
We can highly recommend Rochills to anyone who is looking for an honest company that actually cares about their clients.
Great team and very professional service!
The company has a great vibe and it was a pleasure to work with them!
We bought our first home a month ago and the Rochills team was very helpful.
Buyer
5th Nov 2019 (5 years ago)
Anonymous Homeseller
Excellent service lovely and friendly staff will recommend to friends they keep you up to date and informed all the way .
Seller
30th Oct 2019 (5 years ago)
N Darmon
Great help from start to finish. They went out of their way to find us a property when we had become desperate....and were on hand to move the process along quickly every step of the way. I would definitely recommend their services.
24th Oct 2019 (5 years ago)
T LG
Excellent support in completing our house purchase from Rochills. Special thanks to Craig and the team. We would definitely recommend them.
Buyer
23rd Oct 2019 (5 years ago)
O Krishnan
Michaela is great! Me and my Fiancee are first time buyers and she was very friendly and helpful, showed us around 2 properties and was very knowledgable, always on time and answered all of our questions.
She was in regular contact updating us with new properties that become available and really understood what types of properties we were interested in. We have now found a property with another local agent but will be keeping in touch for the future. Would highly recommend!
Buyer
11th Oct 2019 (5 years ago)
S Wall
We can’t fault the service we have received over the last 12 months of working with the letting team. They are super responsive and efficient in sorting any maintenance issues. Would highly recommend them if you are thinking about letting your property.
Landlord
1st Oct 2019 (5 years ago)
C Tindale
Rochills have been a great letting agents so far for me and I would recommend them. The paperwork was all done seamlessly, and I liked the use of the online interface to assist the process. In particular, I'd like to note that Jonathan is so helpful and goes above and beyond to sort issues out as fast as possible. All the issues that I noted on first moving into the property were fixed within 2/3 weeks of the move. In addition, Jonathan actually came round to the property himself to investigate the issues and see if he could fix anything himself and thus make the fixing process faster for me. I really like the property and the continual support that the letting agents have given through the first month of living here.
The only negatives I have to note are the fact that the professional clean was not done before I moved in, instead it was done the day after I moved in, around all my things and my family who were staying over to help with the move. This was a slight inconvenience and left me a little worried on the first day. Additionally, I would like a little more clarity on the 'reporting of issues' process. I feel as though I was 'told off' almost for not using it properly by the property management department so would like to be shown how I should report issues going forward to avoid any further confusion.
Tenant
28th Sep 2019 (5 years ago)
D Daisy
Craig has been so helpful throughout our house buying process. We are so grateful for his patience and assistance. We couldn't have asked for more, would recommend.
Buyer
5th Sep 2019 (5 years ago)
E Frith
We bought our home in November 2018 through Rochils. We were so pleased with the response and service we had from Rochils, especially from Craig who was extremely helpful and reliable.
Buyer
7th Aug 2019 (5 years ago)
M Handyside
Very good estate agents we was interested in a property to buy but at the moment where not ready but Rochills have kept in touch
18th Jul 2019 (5 years ago)
A Robertson
Great Agency. Jonathan and Laura have been extremely helpful and responsive. I can highly recommend them and the team. Made the whole process very stress free.
15th Jul 2019 (5 years ago)
C Smith
An excellent service from Craig, Jonathan and Laura in the Letting team at Rochills. Highly recommended as they are so professional and always willing to go the extra mile.
Landlord
24th May 2019 (5 years ago)
S Reeve
Good communication which was quick and accessible. Worked hard to find viewings during the Winter months. They were efficient in negotiating with our vendors and buyers. Remained 'realistic' yet positive at all times.
20th May 2019 (5 years ago)
K Rai
I really can’t fault the team at Rochills in particular Craig and Michaela who were dealing with my purchase.
I had to contact them for different things and information several times, they were always very helpful and got back to me very quickly with all my queries.
I would definitely recommend Rochills for anyone thinking of selling their property .
Buyer
10th May 2019 (5 years ago)
D Harmes
A very interactive agency which sets up a What’s App group for each house sale. They also achieved a healthy price for the property which is no mean feat in the existing market. Full marks all round.
Seller
9th May 2019 (5 years ago)
O Kelcikova
Really helpful and professional people .I can highly recommend this business.
1st May 2019 (5 years ago)
M Mouse
From the very first valuation to the completion of the sale the whole team has been friendly, helpful and kept us in the loop at every step of the process. Could not have asked for a smoother sale than what we experienced.
Seller
30th Apr 2019 (5 years ago)
Y MERCHANT
I have found them very professional and motivated to achieve the best for their client. I sold my property through them and found their marketing of my property beyond reproach. They utilised every marketing media to publicise my property. They gave weekly updates and most crucially sound advice on the steps needed to sell my property. I had it previously with another estate agent and had nothing for the three months it was on the market with them. I switched to Rochills and inside three days had two viewings and after six weeks a sale. Their staff are very friendly and reassuring and the relationship is more that of friends rather than client and provider.
Seller
6th Apr 2019 (6 years ago)
K bailey
What can be a daunting process was made easier with information well presented from the start, it gave us a better understanding of what we could expect. We were able to prepare our home to show it at its best which helped us achieve our asking price. When the end was in sight but felt so far away, the team supported us to reach completion.
Seller
1st Apr 2019 (6 years ago)
R wilson
Thanks to Craig and all the team at Rochills for their fantastic service and support throughout the purchase of our first home. They kept us updated throughout the whole process and made it so easy and actually enjoyable! We cannot thank them enough!
Buyer
28th Feb 2019 (6 years ago)
M Hill
Best estate agents in Walton I would use these over any other agents
2nd Jan 2019 (6 years ago)
M Manomaityte
We have interviewed few estate agents to sell our house and chosen Rochills because of their approach and understanding of the market. They were very personal and gave great advice on how to prepare the house, what kind of buyer to aim for and how to reach them. Rochills were the only ones that really understood the thinking and motives of buyers and made sure our house got the best offer. Not only that but they were very helpful during the whole process before the exchange, recommending very good solicitors and keeping us informed along the way and chasing up the rest of the chain. Very happy we went with Rochills, truly recommend to anyone looking to sell a house!
Seller
10th Dec 2018 (6 years ago)
S Thomas
Great service from the Team at Rochills.
12th Nov 2018 (6 years ago)
S Manuel
I have bought and sold properties using Rochills several times and for many years they have managed my lettings. I’ve always had excellent service from them and can recommend their services highly. I wouldn’t use anyone else.
Seller
12th Nov 2018 (6 years ago)
Z Murtadha
Lovely friendly staff, went out of their way to help. Thanks
23rd Oct 2018 (6 years ago)
T Inglethorpe
They are so friendly and helped us all the way to get our dream home! Thank you!!
Buyer
10th Oct 2018 (6 years ago)
R Phillips
We lived for five years in an apartment that was managed by Rochills; a great company who were quick to respond whenever there was a problem, and they were always courteous, polite and very efficient. One of the best teams around.
Tenant
4th Oct 2018 (6 years ago)
Simon
Highly recommended. They were always easy to deal with and very friendly
6th Sep 2018 (6 years ago)
M Taylor
After two failed attempts by another agent, Rochills provided a fantastic service and attention to detail! Never took the eye of the ball, and we needed that, in a chain of 5 !! Thank you :)
Seller
29th Aug 2018 (6 years ago)
E Tumulty
Great service, Lovely staff!
28th Aug 2018 (6 years ago)
P Jones
A very professional and highly experienced team who take you through every step of the the house buying process. Buying a house can be a stressful time with a lot of information to understand. The Rochills team are so friendly. They ensure you have the right information at the time and have a knack of making it easier to understand the process and information.
Buyer
28th Aug 2018 (6 years ago)
G L
A top service from a friendly & professional team at a very reasonable price. A thoroughly pleasant expereince.
26th Aug 2018 (6 years ago)
S Dixon
We would like to thank Craig and the staff at Rochills. The sale of our flat was made much easier by the care and attention we received from them. The sale was dealt with in a very professional but personal way. At no point in time was anything too much effort for them. We would recommend Rochills 100%
Seller
9th Aug 2018 (6 years ago)
T W
I bought and sold 2 leasehold properties. Craig Kirk at Rochills was very helpful, friendly and proactive in pushing things through to completion. Many thanks.
Seller
9th Aug 2018 (6 years ago)
H Mistry
Rochills were the agents that managed the selling of this property back in 2011. They were efficient and patient. I think I must have viewed it at least 3 times. Then in 2016, Rochills, managed the lettings of this property for 2 years. Jurgen and his team were great. I was living overseas and their correspondence was swift and reliable. Their work gave me sound peace of mind and reassured me that the property was well managed. Thanks!
Landlord
31st Jul 2018 (6 years ago)
D Pedder
Craig and his team have always been most helpful and highly professional, providing excellent advice and support.Thoroughly recommended.
19th Jul 2018 (6 years ago)
A Izadi
We have used rochills a number of times now within our family.
From the listing to selling process, Marcel and his team have always been transparent with not only us but the buyers as well, guiding us through the process on best practices.
They've never tried to devalue nor inflate anything for the sake of it.
From floor plans and photography, to the level of local and market knowledge, customer service and patience they've demonstrated, we simply won't use any other firm in the area.
Seller
13th Jul 2018 (6 years ago)
T Smarter
Couldn’t have asked for better a better service! Marcel was fantastic throughout the entire process of selling my home! Highly recommended!!!
Seller
16th Jun 2018 (6 years ago)
S Coulson
Rochills have made the house buying process for us seamless. Very professional and efficient service, particularly from Craig. Would not hesitate to use Rochills again or recommend them to anyone looking to buy or sell in the area. thanks again Kenny and Sophie
Buyer
15th Jun 2018 (6 years ago)
K Hanouskova
We want to thank Jonathan Powell from Rochills W-o-T for his great work. It’s been a pleasure going through 4 properties with him on Saturday as he was not only well prepared but obviously trying to help us and ready to add whatever was needed (may it be last minute additional viewing). Going through loads of viewings at the moment, we are aware this is not a matter of course and we highly appreciated his attitude. We wish him all the best and success in his career.
12th Jun 2018 (6 years ago)
L Neall
Great service smooth transaction. Very happy first time buyers!
Buyer
2nd Mar 2018 (7 years ago)
S cox
I was recommended by a friend to contact Rochills for a valuation & I am so pleased I did. Marcel Roccia, Director conducted the valuation on my property in January 2018 & was very thorough, professional & very pleasant to deal with.
I decided not to place my property on the market at present. I have recently contacted Marcel with a query I had subsequently & he responded immediately & thoroughly - what a refreshing change from a lot of agencies.
Rochills are an agency that listens to you & goes the extra mile & I have full confidence to recommended them.
21st Feb 2018 (7 years ago)
A Khosravi
I have sold twice and purchased once through Rochills. They produce great wide lens photography that impresses. They are reliable professional and work hard. On all three occasions we have closed deals at fair prices quickly. I highly recommend them.
Seller
10th Jan 2018 (7 years ago)
W Haring
Great photos, helped selling the house quite quickly. Would liked to have more viewings, but we were lucky after the 3rd viewing.
Seller
4th Jan 2018 (7 years ago)
T Q
Great home-moving advice from Marcel of Rochills. Love all the local activity too.... best independent estate agent in town IMHO
27th Sep 2017 (7 years ago)
K Patel
One of the most important things is knowing the agent you are dealing with understands your needs and is local to be able to do that, as well as keeping you informed throughout, Macel and the team are do just that, great service
24th Sep 2017 (7 years ago)
B Sidhu
Criag and his team provided me with a first class house search service.
I would highly recommend Craig and his team, if you're searching for a property in Walton and the surrounding areas.
9th Jun 2017 (7 years ago)
K Morrison
Staff were incredibly helpful and friendly throughout the process. Efficient and professional which made selling our house a fairly stress free experience.
Seller
3rd Jun 2017 (7 years ago)
M Dickinson
Highly recommended, thanks to Craig for his professional service, regular updates and reassurance
22nd May 2017 (7 years ago)
S Miah
Marcel is an expert at what he does. The advice he gives is exceptional and proves he knows his local market extremely well. An invaluable service easily recommendable.
5th May 2017 (7 years ago)
J Lowe
I bought a property that they listed (found it via Rightmove, I think). They were very responsive and helpful from the point offers started being made and onward. The agents that showed the property were not the main agent responsible for the property and weren't as knowledgeable as they could have been about it, but we did go for the viewings on weekends.
Buyer
24th Apr 2017 (7 years ago)
S Hodder
Very helpful and kept us informed of feedback received after every viewing.
I have no reservation in recommending Rochills.
24th Apr 2017 (7 years ago)
A Shaw
My partner and I recently purchased our first home together in Walton with the help from the Rochills team. Craig looked after us throughout the process and made it all very simple! He has a great ability to take first time buyers step by step; we always felt in control of what we needed to do but never overwhelmed. He was always attentive and quick to respond when we needed him.
Joe and Roberto were fantastic with viewings, often coming out after work hours to fit our schedule and accommodated multiple visits to properties so we could involve our families !
Sincere thanks to the incredible team for helping us buy our new home, we can't wait to move in ! I would thoroughly recommend them !
Buyer
5th Apr 2017 (8 years ago)
L Gimber
I recently bought a property through Rochills and I experienced exceptional service throughout the whole process. Claudia is an extremely efficient and well-organised professional, who was incredibly helpful throughout what was quite a stressful experience. The sale wasn't straightforward in places, but Claudia was proactive in keeping things moving forward and I can't recommend her highly enough to anyone who is looking to buy a property.
Buyer
12th Jan 2017 (8 years ago)
P long
For sure the most knowledgeable agent in the area offering a top class property service - great friendly people to work with and what makes them stand out from the competition is their local knowledge - their property blogs really helped us. Would highly recommend.
14th Dec 2016 (8 years ago)
N callow
The best in the area by a long way. Great to have Rob on your team
2nd Nov 2016 (8 years ago)
P Antonioni
I recently purchased a house on Walton on Thames and used Rochills services having been recommended by a friend. I found their service to be both professional and amicable. I dealt with Roberto who knew immediately exactly what it was that i was looking for, no time wasted at all. Great local company, these guys know their market very well.
Buyer
2nd Nov 2016 (8 years ago)
J hill
As an experienced landlord and seller (who has let and sold several properties ) I have had to liaise with many estate agents and therefore feel able to judge an estate agency . Rochills who are based in Walton on thames are without doubt the most professional estate agents I have dealt with. They have found me suitable tenants and their attention to detail gave me confidence in their advice given when selecting a suitable tenant. Furthermore their processes are an example to the industry and sets the standards which others in the industry need to learn from. The staff are knowledgable and friendly . They fully understand the needs of everyone concerned in the transaction. When I sold my properties they provided me with new ideas about how to achieve a premium price which they delivered . Furthermore I have met with several of buyers who purchased my properties and they had the same experience as myself. They seem to understand the full transaction and make sure the chain is managed correctly . Communications is not only timely but constructive and useful . Highly recommend them to anyone looking for an honest and proactive estate agency . This is testament to the wonderful staff at rochills. Well done it's no wonder they have won numerous awards. Good to see a family run business giving us results and old fashioned service.
Landlord
1st Nov 2016 (8 years ago)
U Ane
(Translated by Google) Disappointing.
After agreeing a property to rent it, and making the income of the "Holding Fees", they tell us that someone else is interested and has offered more for the property, leaving us aside without even giving us the opportunity to do one against offer. They gave us back the money but we still do not have a house to live in.
Dissapointing.
After agreeing to property to rent and transferring the money of the holding deposit, they tell us that another couple offers a higher bid without considering us. Even though our money was returned, and they say the situation is the landlords fault, we have not got a house yet.
Lotsagarria
Akordio batetara iritsi ostean pisu bat alokatzeko eta "Holding deposit" delako horren dirua beraien banketxean sartu eta gero, mail bat jasotzen dugu esanez, beste bikote bat dagoela interesatuta eta gehiago eskeini humble, gu alde batera utziz.
(Original)
Decepcionante.
Después de apalabrar una propiedad para alquilarlo, y hacer el ingreso de los "Holding Fees", nos comentan que alguien mas esta interesado y que ha ofrecido mas por la propiedad, dejándonos a nosotros a un lado sin ni tan siquiera dejarnos la oportunidad de hacer una contra oferta. Nos devolvieron el dinero pero seguimos sin tener una casa en donde vivir.
Dissapointing.
After agreeing a property to rent and transferring the money of the holding deposit, they tell us that another couple offers a higher bid without considering us. Even though our money was returned, and they say the the situation is the landlords fault, we have not got a house yet.
Lotsagarria.
Akordio batetara iritsi ostean pisu bat alokatzeko eta "Holding deposit" delako horren dirua beraien banketxean sartu eta gero, mail bat jasotzen dugu esanez, beste bikote bat dagoela interesatuta eta gehiago eskeini duela, gu alde batera utziz.
Tenant
27th Oct 2016 (8 years ago)
M Patel
Marcel and the team are the absolute BEST, their dedication and professionalism is top notch. I would not hesitate to recommend Rochills to any landlord or tenant. They company has a great vibe and I just love working with them.
17th Sep 2016 (8 years ago)
M Humphrey
I could not recommend Rochills more, a highly professional service both during the buying and selling process. The staff I dealt with were extremely helpful and went above and beyond to ensure all my needs were met. I was guided through the process from the offset right through until completion. If you are ever in doubt which estate agency to use in Walton on Thames, Rochills should most definitely be your first and only choice!
Seller
14th May 2016 (8 years ago)
J Mosconi
I can not recommend this agency highly enough! An absolute joy and pleasurable experience to deal with Marcel Roccia. Highly professional, qualified and experienced in his field. He was able to sell my property within a few weeks at a price that I was extremely happy with. Unlike many agents that I have worked with before, all my calls were dealt with efficiently and swiftly. His team are also extremely courteous and hard working.
I will definitely be using this agency again the next time the opportunity arises. Well done Marcel!!
Seller
6th Mar 2016 (9 years ago)
J Vernatza
Rochills are very warm friendly and approachable, as well as a hard working team of agents. Would definitely recommend to friends and family!
7th Mar 2015 (10 years ago)
C Watkin
The thing I like about these guys is that care. Marcel, Sophie and the gang really do make you feel special. Something quite rare nowadays.Good agents
26th Jan 2015 (10 years ago)
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