Very exceptional service. Ben was always prompt in replying to messages and emails and gave very sound advice. ... Read more
Seller
8th Feb 2023 (1 year ago)
L Gallery
I have used Sally Hatcher Estates for rentiung a property for many years and always had excellent service. We recently sold a property through them too and Ben was extremely good... attentive, practical and very knowledgable. A great company, would definitely recommend.... Read more
Seller
2nd Nov 2021 (3 years ago)
J Harding
I wish all estate agents and managing agents were this good!
Sally and her team manage around 5 properties and have just sold one for us. It's always a pleasure working with them. They are so friendly and give you some great advice. We would never look anywhere else! Sorry Sally, you are stuck with us!... Read more
Seller
22nd Oct 2021 (3 years ago)
A Wells
The service I had through Sally Hatcher Estates for the sale of my property was excellent. Ben worked tirelessly at a difficult time with a property which was tenanted. He handled the sale with efficiency and was prompt with all feedback. He negotiated the sale with a positive calm manner and I was very pleased by the outcome.... Read more
Seller
21st Oct 2021 (3 years ago)
S Phillips
Stayed in one of the student properties, with four friends from university, over a period of two years. As estate agencies go, Sally Hatcher is one of the better ones. For a student property the house was nice, and if any issues at the house occurred, most were dealt with promptly. The staff at Sally Hatcher are friendly and patient, particularly Dean, who was always courteous and polite. Would recommend to other students.... Read more
Tenant
27th Sep 2021 (3 years ago)
M Fratianne
For all landlords in Canterbury area wishing to find a professional and caring estate agent, look no further than Sally Hatcher Estates.
For a number of years I have rented out property in the Canterbury area using High Street Letting Agents. However, I cannot emphasise enough how delighted I have been with Sally Hatcher. They are a hands on organisation where nothing is too much trouble, making the job of being a landlord stress free. They work together as a close team and everything is done in an expedient manner at a high professional level.... Read more
Landlord
24th Sep 2021 (3 years ago)
S E
I spoke to Sally herself when I phoned. She was very helpful, professional and knowledgeable. I would recommend this organisation for their very good service.... Read more
10th Aug 2021 (3 years ago)
R Russo
Would like to thank the team and Dean especially for giving us a flexible and easy final year with our tenancy and helping out the best they could, i highly recommend letting with Sally Hatcher Estates, very professional.... Read more
Tenant
3rd Aug 2021 (3 years ago)
A Puttock
We were really impressed by the support and enthusiasm of the team at Sally Hatcher Estates.
Dean Smith was incredibly helpful and efficient, guiding us through each step of the letting process and answering all of our questions quickly. We felt that he had our best interests at heart and represented us well.... Read more
Landlord
22nd Jul 2021 (3 years ago)
C Nye
Staff were extremely supportive and helpful through the entire year. Everyone was friendly. Couldn’t find a fault if I wanted to.... Read more
21st Jul 2021 (3 years ago)
R Srinivasan
Sally’s team was very cooperative, responsive and supportive. They were able to clearly understand my need and provided me with good options. Once finalised they were able to progress pretty quickly to finalise the tenancy. They had not cut any corners and have been very nimble and professional.... Read more
Tenant
29th Jun 2021 (3 years ago)
R Pickett
Avoid avoid avoid! Unless you want this estate agent to treat your personal issues as office gossip and send them amongst themselves but accidentally send them to you then I suggest you use a more professional estate agent!
Sally Hatcher is a rude, and careless person that will say all the right things but actually shouldn’t make it past first stages interviews of packing shelves... Read more
8th Jun 2021 (3 years ago)
S skeet
I have dealt with Sally and her lovely team for around three years they have always been very helpful ,I rented a property through her ,,I had no problems at all ,always happy to help,I would highly recommend the company... Read more
Tenant
5th Jun 2021 (3 years ago)
E Malovrouvas
Ben Johnson is one of the three top estate agents I met in our 20+ different estate agents we had dealings with, the last few months we have been looking intensively for a property to buy. Professional and honest! He will still go out of his way to meet the needs of a potential client and comes across as a truly caring negotiator for the needs of both parties. Pleasure to meet him!... Read more
4th May 2021 (3 years ago)
D Vellani
We have to say how impressed we were with the service that Ben Johnson provided when supporting us to sell our property. His focus was on selling our house rather than on selling us a house. He was persistent but never pushy. His manner was infectious and he was able to sell our property, which was not easy to sell- we had been trying to sell for nearly two years-in a short space of time and for the asking price. Throughout the process, Ben explained the stages and prepared us for the next step. If you need someone who is passionate about helping people move on, then I can’t recommend Ben and Sally Hatcher enough.
My daughter has also used Sally Hatcher to rent a property whilst at University. Communication was excellent and she felt supported during her two-year tenancy. Issues were dealt with promptly and we felt we could trust her. A very positive rental experience.... Read more
Seller
20th Apr 2021 (3 years ago)
P Russell
First class professional property management to the mutual benefit of landlord and tenant. Highly recommended.... Read more
27th Jan 2021 (4 years ago)
I have been a private landlord for more than 50 years. So far I have found Sally Hatcher Estates to be the best Estate Agent I have ever dealt with. They are proactive in all necessary domains and I was particularly impressed to receive my rental tax statement without asking. Their trades people are efficient and all enquiries are promptly answered.... Read more
Landlord
30th Nov 2020 (4 years ago)
M Wilson
The staff at sally hatchers are lovely! had a great year renting with them! they were so friendly and made sure i had everything i need! Thanks Sally and everyone!... Read more
Tenant
9th Sep 2020 (4 years ago)
R Bally
Was helpful with advice for sorting deposit repayment issues amongst shared housemates. Easy to contact, very empathetic.... Read more
Tenant
26th Aug 2020 (4 years ago)
Z Town
My experience with Sally Hatcher was a verypostive one. Dean was always very quick to respond to emails and any issues with the property were promptly sorted. The property was good value and had evidently been well looked after before moving in.... Read more
Tenant
31st Jul 2020 (4 years ago)
H there

Terrible in all aspects with regards to running a business.
Saw a property we liked, and got to the referencing stage. Then all communication stopped at that point.
As there was NO reply to the 5 or 6 emails to TWO of the 'staff' nor answering the phones, we never completed the referencing because all the trust had vanished at that point. Good thing we didn't bother putting down any sort of deposit because what a complete waste of time and energy that was with NOTHING in return.
The only things we did get from Sally herself were two very unprofessional voicemail messages telling us to "prod" ourselves into action, bit hypocritical! Also, telling us we'd failed our referencing and why, oh because I told my accountant NOT TO PROCEED due to NO CONTACT with 0% reliability and contact combined. So, really, Sally, you were the one who failed, not me. Didn't see the point in contacting you to tell you that, though as you wouldn't have answered via any means anyway.
AVOID.
Rude (when actually speaks to you), unreliable, and most certainly unprofessional on multiple levels. This is not how anyone should run a business, please go to literally any other estate agent.... Read more
22nd Jul 2020 (4 years ago)
M moloney
Very good experience with Sally Hatcher and the property during my second year at uni. Very responsive, and always willing to help with any problem. Lost my keys and had new ones waiting at the locksmith the very next day!... Read more
10th Jul 2020 (4 years ago)
A Taylor
We have rented a property for the last 4 years through Sally and her team, it has been an absolute pleasure. Never had any problems brilliant agent and team
Thank you very much... Read more
Tenant
9th Jul 2020 (4 years ago)
N Pappas
Rented my last two properties from them and they are extremely polite and helpful. If there were any problems or issues with the property they were very quick to fix the issue and ensure that it is taken care of. Overall they are Very nice and willing to help as much as they can.... Read more
Tenant
4th Jul 2020 (4 years ago)
S .
Students avoid. Get everything in writing. Made us pay the landlord's insurance. Didn't cut the grass all year. In their inspections over the course of the year they use these as a weapon when they try to take a huge chunk of your deposit at the end of the tenancy.
We arrived on check in and the inventory check had already been done when we were promised a walk-through. They know the law very well and use that against you.
We won almost all of the deposit from the dispute back after they had cleaners clean the entire house despite what the check-out said. I'm not sure how they're getting on after the tenants fee act from June 1st banning all the fees they charge, but overall this is not a reputable agency from my experience. Students avoid.... Read more
Tenant
8th Sep 2019 (5 years ago)
C Light
We are a french couple, this summer we were looking for a property to rent and we found one on Sally Estates agency. We were suspicious in the beginning because we were in France and we didn't know if it was a fake agency, property or anything else... After many and many conversations with the agent (which by the way is absolutely kind and prevenant, he totally understood our condition and our septicism),we also check sources online we finally found an agreement. They let us time to think about it and it was really nice. We moved in a couple of days ago and we are really happy. The apartment is lovely, so clean and warm. We recommend this agency for everybody. The only negative thing (for us as students) is that we are French and we don't have a British garant so we have to pay the entire year beforehand...
If you want you have an another option, rent a garant. However everything was perfect.... Read more
Tenant
7th Sep 2019 (5 years ago)
M Woods
All I can say are positive things about this service. No issues at all and the price of the housing we were given were the lowest I could find in any of the Canterbury Estate agents. They may have taken abit extra away from the deposit but it was fair compared to the other horror stories I had heard from.... Read more
Tenant
27th Jun 2019 (5 years ago)
C Bosham
Nothing but trouble from start to finish would never rent from them again... Read more
Tenant
8th May 2019 (5 years ago)
J Kiff
Student living happily with Sally Hatcher Estates.... Read more
Tenant
2nd Jan 2019 (6 years ago)
S Bloom
I'm very happy with the service. Sally, Dean and John were all very helpful every time I spoke to them. I had some difficulty finding a property as I have been living and working abroad for many years, so the landlord reference was difficult to obtain. Sally Hatcher were very sympathetic and understanding about this situation and they helped me to find a solution around it. Most, but not all, other estate agents just don't give a damn about such things. I've learnt that the estate agent themselves can be just as important as the property. From my experience this estate agent are great and have nice properties. Would definitely use them again in the future!... Read more
6th Nov 2018 (6 years ago)
M Warts
Students: avoid.... Read more
9th Jun 2018 (6 years ago)
O Watson
Come across as a very shady agency looking to exploit students and their lack of experience.
For example, trying to charge £120 for a blocked sink despite us trying to solve it ourselves with sink unblocker and the plumbers saying that the poorly installed pipes made it more susceptible to blockage.
One of our showers has been unusable for 7 months and they didn’t fix or compensate us for it.
One of our tenants has even been living in a mould-encrusted room for the majority of her tenancy.... Read more
Tenant
9th Jun 2018 (6 years ago)
K fitch
Nice people, great place... Read more
7th May 2018 (6 years ago)
L Barnett

*I can only speak for my own experience*
The student house I rented from them for my final year was lovely, it was well kept, well insulated and well looked after by the landlord. Throughout the whole year me and my housemates had barely any issues with the house. My issues lie with Sally Hatcher, not the house itself; of which I had no problems with"
However, I do have issues with Sally Hatcher. By the end of the tenancy we started to have major issues, and have only just resolved the matter (in October!). They had already messed up our deposit halfway through the year, and conclusively had to throw the full deposit under one name (their own administrative error). As well as this, they charged an extortionate amount from our deposit in the first place - nearly £500 in total (a completely unfair amount).
The situation is more dense than this, but all I can advise is; if you want an Estate Agents that will cheat you of your deposit, that has THE worst administration and THE worst communication with their tenants - then Sally Hatcher is the best by far!
If you would like more details on my experience with them, feel free to drop me an email. I have emails and documents to prove how poor they have acted on behalf of my and my fellow housemates... Read more
Tenant
7th Nov 2017 (7 years ago)
J Hague
10/10, Great service and very helpful for student lettings. A service provided unlike other lettings agencies.... Read more
Landlord
3rd Feb 2016 (9 years ago)
J Bowden
Two student tenancies followed by another two professional tenancies all with this agent. Couldn’t be happier. Great service all round. 10/10... Read more