? ??????
This agency is my saviors. They help to the maximum with supporting in each steps, especially Jazmin , she is an amazing person , thank you very much.... Read more
30th Oct 2024 (16 weeks ago)
O Chernysh
This agency is fantastic and super helpful. They quickly helped me to find the accommodation ( it took only 10 days from the first viewing until our moving into the beautiful house) Jazmyn and Nathan are nice and helpful tenancy agents, they patiently explained me all the information I need to know as I am not English. They saved my life ??... Read more
Tenant
30th Oct 2024 (16 weeks ago)
H Dawes
Jazmyn was super helpful and extremely prompt in responding to our questions - we are very excited to move into our new home!... Read more
1st Oct 2024 (20 weeks ago)
N Dissanayake
Mann Letting Agents have been very friendly, accommodating, flexible and communicative throughout my moving process!... Read more
Tenant
25th Sep 2024 (21 weeks ago)
C Sewell
Mann has been very helpful throughout the process of renting out student home, Jazmyn especially. From the initial viewing of the property to the subsequent communication and finally the move in day. They even left us a nice package with some welcome gifts. I would recommend them, especially to any students looking for accommodation!... Read more
Tenant
13th Sep 2024 (23 weeks ago)
????????????
I would like to extend my sincere thanks to all the office staff for their kind treatment, kindness and speed of completion, especially Ms. Hayley L Morgan????... Read more
11th Sep 2024 (23 weeks ago)
C Denuwanthi
I recently let the property through the Mann letting agent team. I highly recommend and appreciate your service. It was very helpful and quick. Thank you for everyone who support us.... Read more
Landlord
3rd Sep 2024 (24 weeks ago)
B Balazs
Incredibly slow with the processes, inefficient and always favours the landlord. Thankfully our landlord was great, but whenever we had to deal with the agency, it was a nightmare.... Read more
Tenant
16th Aug 2024 (6 mo. ago)
B Babatunde
This is the best property Agent have seen so far, I have a very nice experience with them, the right information and assistance was good.... Read more
13th Aug 2024 (6 mo. ago)
C Fan
The experience was amazing. Jazmyn and the team are so helpful, responsive and passionate. That extra mile made my life much easier. Thank you Team!... Read more
13th Aug 2024 (6 mo. ago)
H Roberts
I recently used Mann to let my property and it was a very quick and easy process. The team found a tenant within 2 weeks of listing and then provided me with all the necessary information. A really helpful group of people and would recommend to others. Paul, Jordan, and Jazmyn all very personable and helpful.... Read more
Landlord
7th Aug 2024 (6 mo. ago)
N Khalid
Excellent service, professional staff.. Thanks to Hayley Morgan for her highly appreciated efforts and prompt actions.... Read more
30th Jul 2024 (6 mo. ago)
Meems
I was so blown away by how attentive Jazmyn was to what I was looking for. She was so polite, helpful and very knowledgeable In the field of property lettings. I highly recommend Mann the team are really lovely and property management always get back to you which I know from experience is such a blessing. Thank you so much... Read more
Landlord
23rd Jul 2024 (6 mo. ago)
jonnyp
Brilliant, quick and easy move in, very nice to and helpful staff. Much better than my experience than had previously with Lettings agency’s . Would recommend... Read more
Tenant
16th Jul 2024 (7 mo. ago)
G McCunn
Nothing in life is perfect - things go wrong. It's how you deal with problems that counts. Courtesy, sympathy and promptness are hallmarks of a good agent. Look no further than Mann.... Read more
17th Jun 2024 (8 mo. ago)
H Özdemir
I highly recommend Mann Countrywide. Had a great experience with Jordon and Paul who made things easy and smooth and made the process a lot less stressful than what I imagined it would be! Thanks again!... Read more
14th Jun 2024 (8 mo. ago)
M Daniel
Lauren and Jordon were amazing in helping us find our new home! They were very quick and responsive, and super helpful :)... Read more
P jonathan
Thank you for your all help these last months.you helped us to find out new home.once again thank you for all the work you have done for us.
Sincerely
Princy... Read more
K Smith
After an awful experience with my last agency I was very eager to move forward with someone new and Mann did not disappoint. The entire process was quick and everyone (Especially Jazmyn, Jordon and Lauren) were so helpful and easy to talk to. Me and my partner are now settled and very happy in the flat we are renting and would definitely recommend Mann.... Read more
Tenant
3rd Jun 2024 (8 mo. ago)
E Kamara

I’m typing this with soo much pain in my heart, we had an unforgettable and emotionally painful experience with Mann Lettings Canterbury. I pray to God to let them experience the same suffering they put us through in endless folds. RUN FOR YOUR LIFE IF YOU VALUE YOUR MONEY AND YOUR WELL-BEING. THESE PEOPLE ARE HORRIBLE, WORST, NOT HELPFUL especially PAUL HUGHES I don’t know how he’s the “Senior Branch Manager” but he was EXTREMELY RUDE AND TERRIBLE to me, and my husband. We went through THE WORST HUMILIATING, DISCRIMINATING, DISRESPECTFUL experience with these people. They kept on lying and lying with different stories every time we call for an update. They care-less about our housing situation even though when we kept explaining and providing evidence with to and their Liar of a referencing company. THE MENTAL TRAUMA we experienced with paul and lauren I wouldn’t even wish that on my worst enemy. PLEASE PEOPLE SAVE YOURSELVES THE TIME, HEADACHE AND MENTAL STRESS AND DONT USE THIS LETTING AGENT IF YOU WANT TO RENT A HOUSE OR SELL YOUR PROPERTY.... Read more
31st May 2024 (8 mo. ago)
P Bunchongprapun
Everyone is nice and helpful. The renting process went smoothly.... Read more
Tenant
30th May 2024 (8 mo. ago)
B T
Had a horrible experience doing a letting with them. Simply liars and lack of caring. Avoid and save yourself from a lot of headache.... Read more
Landlord
16th May 2024 (9 mo. ago)
K Giwa
Mann sales are so amazing for getting me and my family a lovely home for rent,it’s not only ideal but affordable and they were very professional and helpful.... Read more
Tenant
14th May 2024 (9 mo. ago)
J Bell
Mann Sales and Letting Agents Canterbury were brilliant at coordinating renovations to the rented property and they found a new tenant straight away. I would recommend them.... Read more
Landlord
29th Apr 2024 (9 mo. ago)
S Rahim
Very professional... Read more
17th Apr 2024 (10 mo. ago)
T Powell
Thank you great help in renting out our property. Wonderful professional service.... Read more
Landlord
16th Apr 2024 (10 mo. ago)
Tony

I think selling a home is stressful. Also, I find people who make appointments to view your home as we all think to view as potential buyers Often time wasting to walk around your home but can't even respond after viewing, yet you change your plans on a bank holiday to accommodate them. It does make me wonder if it is about looking for a potential house or something else more concerning that makes you wonder.
We recently reduced our property by £25k infact 5 years ago was worth that reduced price then. Our house has room for 4/5 cars off road parking ready to move into, not like some I have seen. And yes, it's 130 year old cottage but with great character and a warmth to it clean and tidy has had new wet room,new windows, new boiler new kitchen and in great decorative order inside and out.
I get the impression buyers want a house for nothing. I feel estate agents should show responsibility in obtaining reviews, but having said that potential time wasters waste everyones time, most lie anyway. The funny thing is that I dont get about brand new houses . No one gets a reduced price from their asking price, and no one's says I buy it £25k cheaper than what their markets offer to you. Do they!
I find agents maket your property at a price they first give, then ask you to reduce it weeks later, which is always concerning.
I believe agents try very hard to sell your homes, but have to rely on what they are told in terms of property where's its situated what's important and true price and what they can afford.... Read more
Seller
8th Apr 2024 (10 mo. ago)
J Mackie
I have servers MHO with these guys and I’m always kept in the loop... Read more
4th Apr 2024 (10 mo. ago)
K Ogoe
Even though the process was numerous, each of them was for a good course.
I was really enthused about the variety of options and how prospective tenant is allowed to make a choice.
I would say that the team was always available to help. The level of professionalism is really good coupled with their prompt response to mails.
Overall, it was and continues to be a great experience.
Kofi Akuffo Ogoe
91Station Road West.... Read more
Tenant
4th Mar 2024 (11 mo. ago)
H Thompson
I don't think there's a word which describes how helpful, professional, courteous and diligent the staff at Mann have been. I am so very happy with my experience at Mann, and would 100% use them again. If I could give 10 stars, I would! Thank you, Mann.... Read more
1st Mar 2024 (11 mo. ago)
C benard-grosso
I have been using Mann for many years (Sales and lettings) and I have never been disappointed, all very professional and customer oriented.... Read more
1st Mar 2024 (11 mo. ago)
S Sardar
I had a chance to use Mann, Canterbury. Sheryl made the whole process very easy from viewing, liaising with the connected parties till the completion. I would recommend their service!... Read more
1st Mar 2024 (11 mo. ago)
C Walker
Manns Lettings were superb in helping get my property listed to rent and found a tenant for me within 1 week of it being live. As a first time landlord none of the other High Street estate agents even came close to how informative and helpful Manns were throughout the process. Big thanks to Paul and Lauren for making it an extremely painless process!... Read more
Landlord
26th Feb 2024 (11 mo. ago)
A Wilson
We deal mostly with Paul, Lauren and Hayley at Mann Canterbury. We always find them all to be professional and helpful. As agents for our small flat in Canterbury they provide an excellent service for letting and managing the tenancy.... Read more
Landlord
2nd Feb 2024 (1 year ago)
W Banfield
Fantastic staff very helpful and professional... Read more
18th Jan 2024 (1 year ago)
M Jones
Amazing communication and service, very quick to help and easy to talk to, Thankyou so much for helping me get my new home xx... Read more
Tenant
18th Jan 2024 (1 year ago)
M Harnett
Mann have been incredible for us, helping get us sorted in just under two weeks. They have been very helpful and have tried to make everything as easy as possible. A special thanks to Lauren who continues to be amazing with helping us with little bits even after we have moved in. Could not recommend more highly.... Read more
Tenant
8th Dec 2023 (1 year ago)
F Waffleb
Great experience and service from Jazmyn and Lauren. Thank you both so much.... Read more
5th Dec 2023 (1 year ago)
R Jackson
Mann has managed our property in Canterbury for more than 7 years. We have been completely satified with their services.... Read more
Landlord
4th Dec 2023 (1 year ago)
Z Zillion
My experience with Mann lettings was awesome. Courteous staff and timely service. I will recommend them to my friends anytime they need a property to rent...from Chukwuma... Read more
Tenant
23rd Nov 2023 (1 year ago)
M Beltrami
I highly recommend Mann Countrywide. Had a great experience with Jazmyn and Lauren who made things easy and smooth and made the process a lot less stressful than what I imagined it would be! They managed to solve pressing issues swiftly and reliably. Thank you!... Read more
18th Nov 2023 (1 year ago)
D Quinn

Following an abrupt and quite shocking phone call from this office manager, well call him P.
So, What I am assuming was meant to be a 'quick update' phone call about a question I had left on the answer machine.. turned into a heated conversation about the 1 start review I had left on Google and nothing to do with the property at all... Rather childish and petty I may add too. Adding several mentions about HIS rating, asking me to change my star rating to what I think is appropriate... soo... since this is a public forum and I have the right to my own opinion, I have decided to comment and leave a review and leave his start rating at 1.. but to comment and share my experience. First of all light harassment and bullying comes to mind. But that's just my opinion..
This office and who it is run by lacks appropriate communication skills and most importantly customer service skills regardless of if you are a tenant or a landlord. Arrogant and rude when it comes to telephone manners and it's as if they have better things to be doing then answering your customer queries or issues you may have( if they answer the phone that is). But pop into the store and they are as nice as pie to your face.. makes you wonder what's actually going on..!... Read more
18th Nov 2023 (1 year ago)
I Merheim-Eyre
It's always a pleasure to deal with the Mann Canterbury office. Their professionalism and experience shows every step of the way.... Read more
13th Nov 2023 (1 year ago)
S Mears
Great team, extremely helpful and very smooth easy process!... Read more
10th Nov 2023 (1 year ago)
H clark
My parents were struggling to rent out their flat. When we contacted Mann they were very happy with the professional service as well as how caring the staff were. Big thank you to Jazmyn and Lauren for helping to sort out everything and taking the stress of their shoulders.... Read more
Landlord
10th Nov 2023 (1 year ago)
S Partridge
Paul, Lauren and Jazmyn have been amazing! They have all been available to support, they are knowledgable and patient! Nothing has been a problem. They respond immediately to any issues and have made my move very smooth running. Extremley highly recomended!... Read more
7th Nov 2023 (1 year ago)
T Smith
I would like to say thank you to Lauren Stevens, Assistant Branch Manager at Mann Lettings, Canterbury, for going above and beyond in helping me with a problem as a recent tenant. Lauren helped solve my problem and was professional, kind and patient, when I felt totally frustrated. She always let me know what was going on, until the problem was solved. Thank you Lauren for everything, you are a credit to Mann & Co.... Read more
Tenant
17th Oct 2023 (1 year ago)
Charles
Professional. I got my necessary info before moving in.... Read more
17th Oct 2023 (1 year ago)
D Ahgu
Thank you Lauren and Jazmyn, you made the entire process easy for me.... Read more
15th Oct 2023 (1 year ago)
S Payne
We have been using Paul and his team to find tenants for our properties in Canterbury for a number of years and would have no hesitation in recommending them. They fully understand our requirements in a tenant and regularly keep us up to date with progress. A big thank you especially to Paul and Lauren!... Read more
Landlord
9th Oct 2023 (1 year ago)
N Patel

As a landlord, we found Mann canterbury very difficult to work with. The prices for maintenance were extortionately high and the communication broke down almost completely once they knew we decided to join another agent to manage our property.
The branch manager would not handover the paperwork in “good time” to help smooth over this transition process because he just wanted to be difficult.
We had work done to our property in August 2022 (contractor organised by the branch manager) and did not get an invoice until May 2023. Some of the charges were incorrect for example Mann had stated they had replaced our kitchen worktop but instead just repaired it and charged us for a new one. We were also quoted £340 for two bathroom basin taps, which costs less than £20. The £180 charge for “servicing” our conservatory door lock was only to oil them as confirmed by our tenant.
Work was also done to our property without our authorisation and subsequently charged for it. When we raised this with the portfolio manager, they did not accept responsibility.
We have now joined a new agent to manage our property in Canterbury and are much happier. Mann countrywide have let us down completely and would never go back to them under any circumstance and cannot trust them to do right by my property.... Read more
Landlord
1st Oct 2023 (1 year ago)
E Megan
What agency is that if you can't even reach them by phone?... Read more
30th Sep 2023 (1 year ago)
???
All staff are very friendly. Thank you for your help!... Read more
25th Sep 2023 (1 year ago)
A Lawson
Chris came to view and value my home. I was struck by his attitude to customer service. I have worked across many fields and it is rare to see such excellent attention to detail and a forthright attitude. I highly commend him.... Read more
Seller
20th Sep 2023 (1 year ago)
C C
Utterly awful. Accepted an offer and played us along. Dishonest and untrustworthy. Lived up to reputation of estate agents of old. Avoid.... Read more
5th Sep 2023 (1 year ago)
N Onyegu
Jazmyn was fantastic throughout the whole process. Me and my friend needed a house last minute, and she was very much on the ball. We would constantly come into the office and she always had a smile on her face ready to answer questions. She and the manager Paul, got us into a property within 3 working days. I would highly recommend them to anyone looking for a house in Canterbury.... Read more
Tenant
4th Sep 2023 (1 year ago)
C Anikpe
Manager Paul and Jazmyn from the agency were our housing saviors. In a challenging situation, they acted swiftly, using their expertise to find us a suitable rental property. Their professionalism and dedication turned a stressful situation into a smooth experience. Highly recommended for their exceptional service!... Read more
Tenant
1st Sep 2023 (1 year ago)
C Stevens
We had been searching for accommodation for our daughter as she is starting her second year at Kent Uni. We had been let down with her original letting, and were worried it was a bit late but when we spoke to Lauren at Mann she assured us she would would do her best to help She certainly came up with the goods and this house share is even better than the original one So glad we contacted Mann and thanks again to Lauren... Read more
19th Aug 2023 (1 year ago)
K D
I recently rented a property and was very happy with the service provided. Lauren was extremely helpful with my search and the whole process went smoothly. 5 stars!... Read more
Tenant
18th Aug 2023 (1 year ago)
E Vidler
I’ve been using Mann for the lettings of my properties for 3 years now. Great service, always good communication. I have been dealing with Lauren recently who has been very proactive, going above and beyond to help when I’ve had a question. 5 stars... Read more
Landlord
18th Aug 2023 (1 year ago)
H M
Lauren Stevens, the woman who helped me set up my place, was lovely and extremely helpful. There were a few issues here and there such as not having a key to the post box, but the team, once made aware, immediately went to work on resolving these issues.... Read more
20th Jul 2023 (1 year ago)
A Oseni
I have been on the search for a flat for a couple of months until I met Lauren,such a wonderful and dedicated woman.Anyways,I got a beautiful flat... Read more
Tenant
15th Jul 2023 (1 year ago)
D puksto
Process was very fast and very easy... Read more
15th Jul 2023 (1 year ago)
A poole
We used manncountrywide to sell our house in sturry !
Everyone was friendly and got back to us quickly !
Especially Sheryl , thank you all... Read more
Seller
14th Jul 2023 (1 year ago)
A Patel
This letting is good Lauren helps a lot for finding house. Thank u... Read more
4th Jul 2023 (1 year ago)
K Ashtary
We were looking for a suitable place to rent for quite a few months that I decided to contact Mann to see if they had a proper flat to rent. There, I met Lauren who seemed extremely professional and after a short while she found a flat for us which suits all our requirements at a reasonable budget. Her supports did not stop when we signed the tenancy agreement though, and we are still in touch with them whenever we face a problem with our new flat. Now, I dare to recommend Mann and especially Lauren to whoever looking for a flat to rent in Cantrbury.... Read more
Tenant
26th Jun 2023 (1 year ago)
A abroad
Great service and very informative staff. Special mention to Sheryl and Ryan!... Read more
4th Jun 2023 (1 year ago)
A atkins
Lauren worked very hard to find me new tenants when the property was vacant. It would otherwise have been a stressful time.... Read more
Landlord
2nd Jun 2023 (1 year ago)
M Marden
I recently purchased a flat through Mann Countrywide, and I highly recommend the team at the Canterbury branch for helping me get such a dream property.
With particular mention and a huge thank you to Abbie Goodhew who went out of her way from start to finish, keeping me constantly updated, explaining things when I needed help, chasing up lenders & solicitors and generally being a rock though a particularly stressful journey.
She is a super star and anyone would be lucky to have her involved with any property you'd like to buy or sell.... Read more
Buyer
16th May 2023 (1 year ago)
T Moore
Thank you so much Sheryl and her team in finding me a perfect first time investment opportunity. You were so friendly, efficient a quick. Nothing was too much of a bother and we secured a beautiful place in half the time I expected. Thank you so much to Paul for letting it out within a record time with wonderful tenants. Your were all so professional and efficient. I couldn't have asked for anything more. I highly recommend this company and would definitely use again.... Read more
Seller
2nd May 2023 (1 year ago)
L (we-are-studio)
Thank you so much to Sheryl and her team for being so quick , efficient, friendly and professional in helping me to find a flat. Im a first time investment buyer and I was blown away with how quickly we got the sale through. Highly recommend and will definitely use their services again.... Read more
Buyer
2nd May 2023 (1 year ago)
J George
Mann countrywide was very supportive during my stay in Canterbury. Whenever there was a problem on my side, they were able to rectify the issue with ease. Especially Danny.... Read more
15th Apr 2023 (1 year ago)
I Skrzypczyk
Have recently moved in through Mann Lettings and we are incredibly satisfied and pleased to be in our new home! Danny and Lauren were incredibly professional, courteous, swift and very lovely to get us moved and are endlessly grateful for being given the chance to rent with them!... Read more
Tenant
3rd Apr 2023 (1 year ago)
A Sheridan
We have been renting through Mann for almost five years , and recently been told by our land lord , he is selling. stressful times !! (Specially when you have a dog. )
We approached Mann for help ,and from day one they have been amazing ! All staff have been helpful and professional throughout . Danny especially has stood out. He has been great and worked hard to find us a new property in this short period of time , and it’s been a breath of fresh air to have a agent that actually listens to you ,and has pulled it out the bag and found us a property that meets all your needs .
So happy to still be renting through Mann and we will be using this agency when we look at buying our first home .
Well done guys and Danny , you Sir are a legend !!
Thanks for all you have done.... Read more
Tenant
12th Mar 2023 (1 year ago)
T Sequeira
I recently moved to Canterbury from London and was able to find a house for my family and myself to move into fairly quickly. This is thanks to Lauren and Danny of Mann Estate Agents, Canterbury. Both Lauren and Danny were extremely helpful, efficient and professional in dealing with my case, stepping in where necessary to expedite the paperwork and moving things along real quickly (with some humour from Danny ). I am impressed and deeply grateful for everything they have done and how easy and effortless they made it seem. A huge thanks to both of you from the bottom of my heart. Tinaz ????????... Read more
Tenant
9th Mar 2023 (1 year ago)
S Lipson
My wife and I had been searching for investment property in the area for many months. After numerous unpleasant dealings with multiple local agencies and some extremely poor customer service, we finally stumbled across Mann. This very quickly became a very positive experience with a gentleman named Danny helping us with our search. He took our requirements very seriously and personally guiding us in every detail. He went out of his way on multiple occasions to help, and with his wreath of knowledge on property and the local area, gave us invaluable advice. I really cannot stress how grateful we are and would urge anyone requiring the services of an estate agent in Canterbury to contact Mann! They were excellent. Danny, thank you so much for everything.... Read more
Buyer
2nd Mar 2023 (1 year ago)
P Hamlyn
I have been renting properties for nearly 20 years and have used many agencies. I have not encountered anything quite so effective, flexible and comprehensive as the service Mann Country Wide and in particular Danny Kelleher and his team offer. Impeccable. From minute one he was on to every aspect of what needed to be done. Their team of workmen, lead by Dave Pollock, were also phenomenal - immediately available, able to solve any gas, electrical, structural, plumbing, heating or decorating issue whilst at the same time being committed to delivering the most economic solutions. I am going no where else.... Read more
Landlord
27th Feb 2023 (1 year ago)
M Hornsey
I have nothing but positive praise for this entire team. They were thorough, communicative, professional, driven and knowledgeable throughout the entire process. They're a tight group, so even if we couldn't get through to a specific person, the rest of the team knew what was going on, and it was a really smooth process. I'm not planning to sell again any time soon, but when I do I'm going back to MANN 100%. Top shelf Team.... Read more
Seller
22nd Feb 2023 (1 year ago)
J Tyrell
Mann Countrywide were the estate agents for my recent purchase of a flat and they were an absolute pleasure to deal with throughout the whole process. Every single person I dealt with was kind, helpful and knowledgeable.
As a first time buyer, there was lots of things I didn't know and the lovely people at Mann really helped guide me through it. Can't reccommend them enough!... Read more
Buyer
22nd Feb 2023 (1 year ago)
C Bernard
Fantastic reliable, transparent service! Danny is a diamond! So helpful and a pleasure to speak to! Highly recommend ????... Read more
21st Feb 2023 (1 year ago)
S ANJONRIN-OHU
Excellent service, very friendly and helpful members of staff. Highly recommended.... Read more
16th Feb 2023 (2 years ago)
T smith
We had a leak from the flat above over 6 months ago which they denied was happening. Danny Kelleher from the Canterbury branch came out straight away to see the problem and to try and help resolve it. Hayley Morgan was also very helpful and kept us informed what was happening. Though this problem took a long time to resolve Danny and Hayley saw this through to its conclusion and could not have been more helpful. I would highly recommend them.... Read more
Tenant
6th Feb 2023 (2 years ago)
S Family
I've been working with Mann Countrywide in Canterbury for almost 10 years now and they are very professional, organised and speedy in their responses and friendly. Lauren, Paul and Danny have always taken great care to make sure my questions are always answered and have taken great efforts to respond and assist me when needed.
I highly recommend using Mann Countrywide in Canterbury.... Read more
Landlord
4th Feb 2023 (2 years ago)
E Akitoye
Ease!!! That's the word that comes to mind when I evaluate my experience with Mann Letings. They ease you of the hassles that comes with renting a place once you do your bit.... Read more
Tenant
3rd Feb 2023 (2 years ago)
O Ewumi
I had a very good experience with Mann Country wide lettings. It was hassle free and smooth..and also, thanks to Danny and Lauren for all the help in securing our space.... Read more
Tenant
31st Jan 2023 (2 years ago)
M lubarsky
Top agents in the area really! Before them never heard of Zero Deposit Scheme, very convenient. Lovely premises and turnaround is swift and efficient. Dealt with Lauren and Danny, both of them are absolute stars!... Read more
Landlord
27th Jan 2023 (2 years ago)
C Winnan
Absolutely horrific company. I rented a property for a year from them and it was in a shocking state when I moved in- filthy dirty, lots of things were broken including the washing machine and the only toilet. Throughout the whole 12 month contract these things were never sorted and I was just fobbed off by everyone and nobody cared one bit about my kids and my safety and just wanted their extortionate rent each month. I had to clean, fix and redecorate everything myself and pay for it all. Disgraceful and extremely rude.... Read more
Tenant
29th Oct 2022 (2 years ago)
R O'Connor
SIMPLY AMAZING PROFESSIONAL TEAM. ADDITIONALLY, DANNY IS AN EXCEPTIONAL INDIVIDUAL. THE BEST I HAVE COME ACROSS IN HIS FIELD. KEEP UP THE GREAT WORK.... Read more
20th Oct 2022 (2 years ago)
D Apthorp
Having decided to sell my property portfolio in Canterbury, I interviewed a number of Estate Agents and asked them to write a report giving details of how they intended to sell my properties. Out of 5 agents I appointed Mann Sales & Letting and one other agent. Within days Mann Sales had found buyers for a couple of my properties and eventually I handed the whole portfolio to them, with the exception of 1 which was sold by another agent in a very protracted time-frame.
I cannot praise this company enough and would use them time and time again. If you are buying or selling, do yourself a great favour and use Mann.... Read more
Seller
9th Sep 2022 (2 years ago)
C Donaldson
Overall we had a good experience buying a property through Mann, the people were friendly and human, however not always 100% reliable at replying to emails, perhaps as so many different people seemed to be involved. Apart from that minor point though they were helpful and much nicer to deal with than most estate agents.... Read more
Buyer
26th Aug 2022 (2 years ago)
M I
As an overseas student, I was struggling to rent a house and then someone recommended the MANN Letting agency. Lauren understood my situation and she found me a lovely house of my choice. Danny took extra time to show me the property and explained everything in detail. If you are looking for a property, I highly recommend you contact this agency before wasting your time and money anywhere else.... Read more
Tenant
19th Aug 2022 (2 years ago)
A Clark
I selected Mann Sales and Letting Agents Canterbury to sell my wife and my apartment in Canterbury after a less than successful attempt with another major estate agent. My wife and I vetted a number of agents and we decided on selecting them because of the positive and can-do attitude of the branch manager and her colleague who visited us. They listened to our previous experiences of selling our apartment and promised us that they would take the pain of selling away from us. They have succeeded in doing this and we are very pleased that we decided to choose them. They are extremely professional and competent and most important to us, truthful and transparent in their dealing with us. I wholeheartedly endorse them as a company and would not hesitate recommending them to anyone who is thinking of selling their property. You will not be disappointed!... Read more
Seller
17th Aug 2022 (2 years ago)
M Admans
Great experience overall, Lauren helped every step of the way and was very knowledgable, the whole team was great but in particular Lauren was reassuring and professional throughout all steps.... Read more
6th Aug 2022 (2 years ago)
S Hulbert
Everything about our experience with Mann in Canterbury was outstanding!
We had an offer for the asking price within 12 hours of the property being on the market. Despite the naturally stressful times we faced, Beth managed everyone involved in a very professional, personal and efficient way. She went out of her way to make sure deadlines were met and tasks accomplished. Throughout, the communication has been effective while balancing friendliness and professionalism. We always felt listened to and that made a huge difference to the whole process. We couldn’t be happier and we will recommend them to all our friends…thank you to the whole team for making this happen! Sabina and Alessandro... Read more
31st Jul 2022 (2 years ago)
K Chand

Our recent search for a suitable property for myself and my partner was proving a difficult task.
We had already been badly let down by another estate agent. We came to Mann estate agents where we were helped by Danny and Paul.
We were living in a hotel, having to eat takeaways as we had no kitchen to cook, so time was of the essence. We only had 6 days left in our hotel.
Paul and Danny arranged us a viewing on a property that was suitable for our needs and worked really had to ensure all the paperwork was completed before our 6 days were up in the hotel accommodation.
This company was nothing but professional and worked so hard to ensure we received our keys for the property within the 6 day time frame. I cannot praise them enough and would recommend this company to everyone.
Many thanks for all of your help and hard work. We are extremely happy where we are living and you have a great, professional team.
Thank you again. It’s very much appreciated for what you did for us.
Kash & Laura... Read more
Tenant
9th May 2022 (2 years ago)
C 23
I give Mann a 5 star all bcz of Mr Danny. He is so professional, very helpful, understanding and most importantly friendly. I was in urgent need to find a 1bedroom flat and he was able to manage everything in a very short period. I highly recommend this agency. Keep up the good work.... Read more
Tenant
28th Mar 2022 (2 years ago)
J Frere-Smith
Found a buyer for my house quickly, acheived a good price, better than I had anticipated.
Felicity, Beth and Abbie very helpful and friendly. I would not hesitate to recommend them to others.... Read more
Seller
20th Mar 2022 (2 years ago)
J Matthews
Beth and the team were professional from start to finish of the process to sell my house. Abbie and Joe were courteous to me and the viewers at all times and I valued their honesty and enthusiasm. Thanks to you all.... Read more
Seller
28th Nov 2021 (3 years ago)
V Miller
Mann estate agents were absolutely wonderful, they took the stress out of the house sale and went above and beyond what they should of just to make sure my stressful house sale went smoothly. In particular felicity and Beth were absolutely brilliant and I can’t thank them enough. I would definitely recommend them to sell a property and when I need to purchase I will be contacting them straight away. Thankyou felicity and Beth 5 stars I’d give more if I could ????... Read more
Seller
8th Nov 2021 (3 years ago)
T Higgins
I recently moved to Canterbury with very short notice and thus had not been able to find a place to rent before moving. I went into the Mann Canterbury branch on Saturday after being turned away from 4 other estate agencies and was greeted kindly by Danny. He went above and beyond to personally show me properties in my price range that very day and to fast track my application process. I highly recommend this company.... Read more
Tenant
22nd Oct 2021 (3 years ago)
D Jones
This is the second time that we have used Mann in Canterbury to sell our houses. They are extremely professional and responsive. They followed up with solicitors and our buyers pushing the sale along as quickly as possible. We have no hesitation in recommending them.... Read more
Seller
15th Oct 2021 (3 years ago)
H sampson
We recently purchased our new home through Mann. We were incredibly impressed with the service, professionalism, responsiveness and ownership of the transaction provided by Felicity and also her colleagues if she was unavailable for any reason. Could not fault them. Went above and beyond what you would expect from them and my only regret is that we didn't use them to sell our house as this process was already underway elsewhere.... Read more
Buyer
14th Oct 2021 (3 years ago)
J Brownlow
Exceptional service and communication given throughout me buying a property. They were always on hand to deal with queries in a polite, professional and friendly manor. Felicity, Beth & Abbie worked relentlessly to try and speed up the process fo me, chasing all parties concerned, giving quick replies and supporting me where ever they could. A pleasure to deal with and would definitely highly recommend.... Read more
Buyer
11th Oct 2021 (3 years ago)
D Clements
I dealt virtually solely vwith Felicity Baker during my purchase who was brilliant .
Without her the transaction would have taken much longer ,in fact I probably would have pulled out due to the sellers using countrywide conveyancing who are absolutely terrifible.
I would advise anyone thinking of using countrywide or getting involved in a chain involving them to read their review's first .
If Mann didn't recommend them I would have given them 5:stars based on my experience dealing with Felicity .My solicitor even sang her praises .... Read more
Buyer
9th Oct 2021 (3 years ago)
O B
Our experience as first time buyers through Mann was exceptional. The team were great, explaining every step along the way and regularly providing us with updates. A special mention to Joe for ensuring everything progressed smoothly from beginning to end.... Read more
Buyer
7th Oct 2021 (3 years ago)
J Bloggs
Good service for selling and achieved a great offer on my home. Recommended the team in Canterbury.... Read more
Seller
7th Oct 2021 (3 years ago)
O Salako
Mann Sales and Letting in Canterbury provided an exceptional service compared with other letting agents. Danny was more than happy to help from the start till I got settled in. He is very friendly, kind and treats everyone with respect. Lauren and Paul were also very supportive to find my family and I a wondeful house. Many thanks to this lovely team.... Read more
Tenant
1st Oct 2021 (3 years ago)
T May
I would like to thank Mann Sales and Lettings Agents Canterbury for helping me find a suitable apartment to rent whilst studying for my last year of University. I would like to thank Danny especially for going above and beyond to ensure all my needs for the property were fulfilled. Furthermore, Danny is polite, friendly and goes the extra mile for his clients. He's very reliable and ensures that you are satisfied.... Read more
Tenant
16th Sep 2021 (3 years ago)
C Whiting
Very pleased with the efficient and professional service we have just had in letting out our property in Canterbury, after being left without students for the first time. The Mann and Co team came up with plan which meant that within a few weeks we not only now have tenants but a guaranteed monthly income. Thank you Lauren, Paul and Danny - five-star service with a smile.... Read more
Landlord
13th Sep 2021 (3 years ago)
M vilcu
I want to thank Mann Sales and Lettings Agents Canterbury, and especially Lauren, for helping me rent my first apartment. It has been a pleasant experience, from doing a face to face viewing, to learning more about the apartment, passing all the requirements and moving in. Everyone at the agency is friendly, communicative and always ready to answer any questions that you may have. Throughout the process, my emails were very quickly responded to and the communication with Lauren and the whole agency was perfect. I recommend Mann Sales and Letting Agents Canterbury from the bottom of my heart!... Read more
Tenant
12th Sep 2021 (3 years ago)
M Trees
Unfortunately had to change my review! We rented a flat September 2019-August 2020 in Canterbury. Everything was smooth and Joe from Mann was very helpful getting us a flat, however we were only told by Mann that the flat had a slight mould problem after we had signed and moved in. Little did we know, the flat and all flats above and opposite had SEVERE mould problems. I developed asthma and an eye issue throughout that year and my lungs still aren't the same now. I told Mann about this problem and they said "don't worry you won't be blamed for mould" after I told them I couldn't breathe. No support from them at all when I told them the landlords wouldn't help the mould problem. Very disappointed with Mann. (Flat was in Bingley Court and I've heard most flats on the river side have mould issues now).... Read more
Tenant
10th Sep 2021 (3 years ago)
C Bailey
When we first started looking for a place in Canterbury, as students, we found it a struggle. However, with the help of Dan from the agency we were able to secure a nice flat that suited our needs within a week.
His help has been above and beyond throughout this process, I couldn't recommend more.... Read more
Tenant
31st Aug 2021 (3 years ago)
L Alger
I have recently moved out of a flat and found the staff at Mann Countrywide to be very helpful. Danny was especially helpful as he offered his professional advice when asked and promptly returned any of my missed calls :)... Read more
Tenant
28th Aug 2021 (3 years ago)
L Shead
I have been working with Mann for last 2 months to sort out renting a flat on quite short notice and I have been very impressed with my experience.
The agent that has been working with and helping me is Danny, who has been nothing but a pleasure to work with, this is my first time renting and on every step he has been quick, precise and informative about the process, which has helped the whole experience be much less daunting and anxiety ridden.
I am excited to start renting soon and from my experience can only recommend this company.... Read more
Tenant
27th Aug 2021 (3 years ago)
Maria

Unfortunately, my husband and I had a very bad experience with this agency when we were looking to rent an apartment in Canterbury just recently.
We had to deal with it several times, and for some reason the only agent to pick up the phone and reply to our enquiries was Danny, who is responsible for our bad experience with the company.
Among his many achievements are as follows:
- ignoring our preferences and trying to show some properties we weren't really interested in;
- not letting us know that some viewings had been cancelled;
Once we called him in the morning to confirm the viewings only to hear that none of the three of them that were supposed to take place on that day would actually take place. It should be noted that we had told him we were staying in London and had to drive to Canterbury for viewings.
- moving the viewings to a different day a few hours before that;
- making mistakes with the time of viewings;
- simply not calling back about a property we were interested in, which resulted in us not even looking at it.
I understand that the property market in Canterbury this year is incredibly complicated, and agents have a lot of work to do, but I really don't think that clients should be the ones to suffer.
We ended up working with a different estate agency that turned out to be incomparably more professional and respectful towards their clients.
I hope we will never have to work with Mann in the future and I would not recommend it to anyone.... Read more
Tenant
23rd Aug 2021 (3 years ago)
M Higgins-Smith
Lauren helped me massively when I was moving out of a house and had to change the tenancy agreement. Very kind, helpful and attentive. Thank you!... Read more
Tenant
10th Aug 2021 (3 years ago)
R Akintunde
I really had a good experience doing buisness with Mann letting . Lauren was completely helpful and kept me updated throughout the process and Danny was such a nice person to speak too .
Very good experience... Read more
Landlord
21st Jul 2021 (3 years ago)
F Richmond
Lauren worked very hard on finding me a suitable tenant, she was polite helpful and efficient. so, thank you.... Read more
Landlord
20th Jul 2021 (3 years ago)
R Narewski
Just wanted to thank Danny for all the help and time he gave my wife and I. Unfortunately the stars didn't align for us this time as we found somewhere with another agent that was a little more suitable for us. However, we will definitely come to Danny again for our next move, really genuine guy who treated us like human beings, not just information on a screen. Thanks again Danny.... Read more
1st Jun 2021 (3 years ago)
F Selmes
My partner and I spoke to a man called Danny, he was attentive and polite with every question we threw at him and he helped us remove a big weight from our shoulders ahead of time with our tenancy.
Very confident, attentive, and friendly.... Read more
Tenant
22nd Apr 2021 (3 years ago)
Outstanding, A massive thank you to Paul , The only estate agent in the whole of Kent Who listened and understood my unique requirements and hurdles to over come , Thank you Paul... Read more
Tenant
19th Apr 2021 (3 years ago)
B H
Lauren was a really helpful and responsive - without her thoroughness we may not have got the move over the line..... would recommend as Mann Estate were straightforward and transparent throughout - the zero deposit scheme offered was briliant... Read more
Tenant
9th Mar 2021 (3 years ago)
L Man
Super super thanks to Lauren and Mann. I've never come across such a quick and professional letting service. Thanks so much.... Read more
Landlord
9th Mar 2021 (3 years ago)
M Asran
With my little knowledge of canterbury i had been struggling to find a house, thanks to Rafaela Kyriakidou i was able to find something at a perfect location which was a big priority of mine. Stress free process and great communication. Highly recommended for international students coming to study in canterbury!!... Read more
Tenant
18th Feb 2021 (3 years ago)
B 2020
Thank you to the staff at Mann in Canterbury. I’ve recently bought a house in the St Dunstan’s area of Canterbury which I’m really happy about. Considering the purchase was taking place during the lockdown restrictions and with Christmas fast approaching, I was amazed how quickly and smoothly it went, everybody worked together to get the purchase/sale done as quickly and as smoothly as possible. Nikitia, Felicity and Laura were my main points of contact and kept great communications with myself, the solicitors and the seller to make sure we were all on the same page.
Thank you all very much.
Kind regards
Ben... Read more
Buyer
18th Feb 2021 (3 years ago)
R Coleman
A 5 star rating! A big thank you to Felicity and Beth at Mann Countrywide Canterbury for all their dedication, hard work and patience in taking my house from sale to completion and securing my onward purchase in just four months! I was very impressed at how swift and orgainsed Mann were in getting my house on the market and achieving offers as well as helping me to find somewhere to lovely buy. The team were all so friendly and always ready to help. I would happily use them again and recommend Mann Countrywide to friends and family.... Read more
Seller
18th Feb 2021 (3 years ago)
J F
Beth and her team did a splendid job selling our house just recently. Valuation, marketing and communication were all excellent. The whole process was very smooth and I would highly recommend them.... Read more
Seller
16th Feb 2021 (4 years ago)
M K
I have had an extremely pleasant experience dealing with Rafaela Kyriakidou. Rafaela , and the team are beyond helpful, I cannot recommend them enough. They have gone beyond helpful I felt so valued and so looked after. Always there to help and also great selection of properties! Big thanks to Rafaela for being such a big help. I would definitely recommend her to friends in Canterbury. Five stars WELL DESERVED.... Read more
10th Feb 2021 (4 years ago)
Gino
A well deserved 5 star rating! After months on the lookout for a new house I met with Rafaela Kyriakidou at Mann letting agency and within a week I signed a contract for my new home. Very professional, friendly and knowledgable... Read more
Tenant
8th Feb 2021 (4 years ago)
G Bikandy
I viewed a room in Canterbury with one of the staff, her name is Rafaela. She’s definitely passionate about her job. I really recommend her if you trying to rent/buy or sell a property. Thanks for the lovely service... Read more
6th Oct 2020 (4 years ago)
B Gibbs
Can't recommend highly enough! Rafaela was incredibly helpful and helped me find the perfect flat to rent and made it a stress free process.... Read more
Tenant
24th Aug 2020 (4 years ago)
P Neofytou
I cannot thank the lovely Rafaela Kyriakidou enough for finding me and my friend an amazing flat and for making this experience as easy and enjoyable as possible. She is super friendly, helpful, knowledgeable and professional and she definitely knows how to get the job done. Very impressed with how smooth this process has been despite the difficulties caused by Covid-19. This has been by far the best experience I've had so far with any letting agency in Canterbury! Thank you Rafaela!! You deserve the 5 stars!!!... Read more
Tenant
24th Aug 2020 (4 years ago)
D Pashov
I cannot emphasis enough how disappointed I am with the mortgage consultant who I have been corresponding with. The offer I proposed was NEVER passed on to the vendors after 2 weeks worth of emails exchange. As a result, this particular property was sold, but never informed about this. Absolutely appalling and inadmissible conduct.... Read more
Buyer
10th Aug 2020 (4 years ago)
T Ireland
Even during the difficulties of Covid-19 Beth was extremely helpful. Responsive and professional throughout.... Read more
6th Jul 2020 (4 years ago)
M Williamson
Lola and I would like to say thank you to Joe at Mann Canterbury. At every point in the process of looking for a property, we were kept in contact with and he was brilliant at keeping us up to date. Thank you for making the process so easy.... Read more
2nd Jul 2020 (4 years ago)
G Terapeuta
We have found a place to live in Canterbury after a long search thanks to Rafaela Kyriakidou at Mann Estate and Lettings Agents and we are very happy with the process that led to it. She has been professional, helpful, patient and kind with all our questions, effective and clear in answering as well as promptly solving the small problems that arose through. She made each step much easier for us who were doing this for the first time and we really appreciated it. We are about to move in and very much looking forward to it, thank you :)... Read more
Tenant
27th Feb 2020 (4 years ago)
R Banks
I cannot thank Emma Lawton enough for all of her help, guidance, advice and patience in helping me with the purchase of my first home. She is personable, professional and goes above and beyond for her clients. I highly recommend her and experience.... Read more
Buyer
25th Feb 2020 (4 years ago)
G Lovedale
Fantastic, efficient and friendly service. Will definitely use them next time I sell a property in Canterbury Kent.... Read more
Seller
21st Feb 2020 (4 years ago)
J Weightman
I have to say the service I received from felicity was fantastic she kept me up to date all the way through my purchase and also recommended me to Emma who found me the best mortgage.... Read more
Buyer
22nd Jan 2020 (5 years ago)
A Jane
I can’t thank Beth and the team enough. Would highly recommend and couldn’t be happier with everything they did for us! Great service from beginning to end.... Read more
21st Jan 2020 (5 years ago)
We cannot fault the excellent service we received from all the team at Mann’s. They dealt with the sale of our home in a highly professional and friendly customer service. They even helped us with buying our new home giving us great advice nothing was to much trouble. We highly recommend you use their services if you are buying or selling. Special thanks to Jordan, Felicity and Sam.... Read more
Seller
7th Nov 2019 (5 years ago)
D Bullen
I have to say, my experience with Mann was excellent and the customer service and support was exemplary at all times. A lot of my contact was with Joe Mcdonald, who was helpful and friendly throughout my move to Canterbury. I would highly recommend Mann Countrywide Canterbury , for anyone looking for a new home.... Read more
Tenant
1st Nov 2019 (5 years ago)
E Illingworth
Currently renting my second property from Mann lettings, Joe has helped no end to ensure a fast switch over and that the move was as smooth as possible. He bent over backward to help cater to our needs and to make a very stressful move become somewhat enjoyable!... Read more
Tenant
1st Nov 2019 (5 years ago)
B Harvey
Joe was really helpful, great estate agents... Read more
23rd Oct 2019 (5 years ago)
C karaoke
Don’t trust this place they take £200 for deposit and then tell us we can’t get the house so they refund it which they say takes 3-5 working days
Well after the 5th working day I ring them and they say oh there’s been a mistake it’ll be there in 2 or 3 working days joke of a place... Read more
11th Oct 2019 (5 years ago)
D Akinfaye
Amazing team, they are very helpful and handle everything very well, rafaela great women, was always told they were not good but more than happy i decided not to listen to other people and contact them myself, if your just moving to canterbury and are worried about housing and stuff, call them trust me you wont regret it they will find you a space perfect for you and carefully take time to ensure you are satisfied and happy. very student friendly unlike some places in canterbury.... Read more
Tenant
3rd Oct 2019 (5 years ago)
L Ellard
Joe, and the team are beyond helpful, I cannot recommend them enough. They have gone beyond helpful in ensuring a very quick tenancy to an amazing property, compared to other agents in Canterbury I felt so valued and so looked after.... Read more
Tenant
2nd Oct 2019 (5 years ago)
M hussain
My experience with Mann countrywide in Canterbury was fantastic they are by far the best agents I have dealt with. Joe has been brilliant and helped me from start to finish. He showed me the perfect property for me! I would highly recommended him to anyone looking for there home. Thank you again!... Read more
23rd Sep 2019 (5 years ago)
H Nurie
Been with Mann countrywide for few years now and always been pleased by the lettings department customer service. Mr Paul Hughes and Ms Rafaela Kyriakidou are very amazing people in all aspects and always a pleasure to deal with.... Read more
Landlord
22nd Sep 2019 (5 years ago)
Y Mohammed
Terrible service, incompetent and rude staff will not be dealing with this company again... Read more
14th Sep 2019 (5 years ago)
C Boor
Mann Lettings in Canterbury have provided me with the best service I had in many years. Especially Paul Hughes and Rafaella Kyriakidou are two of the most communicative, efficient, reliable and pleasant people I've come across. I have let my flats with various agencies and I'm with Mann the last 4 years - any problems are easily solved, as a landlord, I'm immediately informed, presented with options and the work is carried out. They are both on top of things and the most important is they get me tenants 6 months in advance. It's rare to find a good team and to build that trust and I can honestly say that these two are making a huge difference to MannCountrywide and to the relationship the agency builds with their landlords.... Read more
Landlord
10th Sep 2019 (5 years ago)
K Al-Hasan
I have arrived in Canterbury extremely anxious with my sister. We had a very limited time to find a student apartment to finish our visa applications. We have visited countless agencies without any success until we have found Mann. We were so lucky to meet Rafaela Kyriakidou. She was very professional, friendly and most importantly available for any inquiry or question we had. She managed to find not only an apartment but THE perfect apartment in a very short time. We would recommend working with her to anyone in Canterbury.
Absolutely a FIVE STAR!... Read more
Tenant
27th Aug 2019 (5 years ago)
K Hassan
Absolutely lovely staff especially Rafaela Kyriakidou. Very professional, super helpful and friendly. She picks up the phone whenever needed and respond to our emails within few hours. I didn’t feel in their company as a foreigner I felt very welcomed as a friend. We are really lucky to meet Rafaela. I honestly feel reassured when she takes care of our procedures. Thank you so much MANN you deserve more than 5 stars.... Read more
27th Aug 2019 (5 years ago)
R megbel
I really recommend this agency.
My experience was lukely with Rafaela kyriakidou who is one of Mann's staff. She is very professional and friendly.... Read more
14th Aug 2019 (5 years ago)
S Roberts
I have had an extremely pleasant experience dealing with Rafaela as my boyfriend and I have been moving house. She is a friendly person and has been very honest and efficient. We would recommend working with her to friends in Canterbury.... Read more
Tenant
31st Jul 2019 (5 years ago)
J Whelan
We sold a house through Mann in Canterbury with great ease. The house was only on the market for less than a week. Jordan was always available to take calls and work through anything that arose throughout the process. Would definitely sell with them again. Thank you!... Read more
Seller
20th Jul 2019 (5 years ago)
S Smidt
Used Mann to sell my house in Chartham. Jordan and Felicity were fantastic and can't recommend them highly enough. Thank you ladies!... Read more
Seller
13th Jul 2019 (5 years ago)
P Allan
bought my dream home via mann. very happy with the service.... Read more
Buyer
2nd Jul 2019 (5 years ago)
J Abledon
Having moved a number of times in the last few years I am used to dealing with estate agents. In the end I didn’t buy through Mann but in the dealings I had with them, I found them to be efficient and honest. John.... Read more
2nd Jul 2019 (5 years ago)
J Edgar
Excellent service and advice, couldn’t have been more helpful.... Read more
20th Jun 2019 (5 years ago)
I Truscott
I had the pleasure of dealing with Emma Lawton with regards to all my mortgage arrangements. She was efficient, effective and really friendly. I highly recommend her services!... Read more
Buyer
15th Jun 2019 (5 years ago)
R Moqbel
I have recently signed a letting contract through MANN.
Generally, I would like to say that I am fully satisfied regarding the smoothness of process as well as how staff are super friendly.
I mainly dealt with Rafaela Kyriakidou who was very keen to be in touch with me and follow up my emails in order to fulfil all requirements as soon as possible.
The thank is also linked to Paul Hughes for his cooperation.... Read more
Tenant
3rd May 2019 (5 years ago)
G Lazar
I would recommend Mann Letting Agency ,especially Rafaela who it's very keen to help.
She sorted a particular situation for me and my partner and we are very grateful for that .
We will use them for sure in the future !... Read more
Landlord
1st May 2019 (5 years ago)
T 420
We have been having problems finding a proper property for months and we received super helpful guidance and we were able to find the right property for us the next day from contacting them. Great and super friendly staff.
Would highly recommend!!!... Read more
1st Apr 2019 (5 years ago)
A R
I had great support from Mortgage consultant. Special Thank You to Emma for helping and making every step easier in getting us our property. Combination of or ofessional and friendly service.... Read more
Buyer
19th Mar 2019 (5 years ago)
I Khan
What an absolute joke of a company. Gave my property to these jokers in October last year to let. They give it all the talk and deliver sweet nothing. Two months in I have had to chase them about only having a photo of the exterior of the property and nothing on the interior. In late December had to chase them again as no correspondence from them all all.
Advised them to drop prices if need be to get the property let. Three months later get an email from them saying property has a dead pigeon on the ledge and paint flaking in the entrance and is not up to standard. The property in question was absolutely fine when given to them over 6 months ago and they are the only agent with keys!!!!!! Absolute shambles. Will be reporting to the property ombudsman... Read more
Landlord
16th Mar 2019 (5 years ago)
E Jones
Would give 0 stars if I could - these people SCAM you for money, especially students. You pay the deposit in cash and they word their way around it in the contract/tenancy agreement to look like you have never paid a deposit and therefore owe you nothing. When our tenancy was coming to an end, the estate agent came round and I had been working a long night shift and my room was shut as I was asleep due to getting back at 9am, he was banging on my door and although I couldn't hear anything he was trying to impress the girls he was showing by making rude comments about me saying i'd been up all night with a boy (completely untrue btw!!!) and proceeded to bang on my door until I woke up in a fright. Honestly they need to be closed down, if you go through them do it as your own risk - they steal money and make the whole renting process horrible. I am currently in touch with a property ombudsman to sort out the deposit for me and my other roommates. BEWARE !!!!!... Read more
Tenant
12th Mar 2019 (5 years ago)
A Sheather
Recently used Mann for a property sale and cannot rate them highly enough. Service was extremely professional, yet friendly and sensitive to my particular situation. I never had to chase for updates and was very impressed by their tenacious approach to getting the job done. Would highly recommend to anyone looking to buy/sell in the Canterbury area.... Read more
Seller
25th Feb 2019 (5 years ago)
M elmuntasser
Incredible service and customer care. Always there to help and also great selection of properties! Also big thanks to Rafaela and Husam for being such a big help whenever I need them.... Read more
20th Feb 2019 (5 years ago)
S Groves
A huge thank you to Emma Lawton who basically made our dreams come true. Having lived overseas for over a decade we were told by the banks it would be extremeley hard for us to get a mortgage. In comes Emma! She made us feel totally calm about the situation and had everything under control... Today we move into our new home. Highly recommended.... Read more
Buyer
15th Feb 2019 (6 years ago)
D Baxter
After some terrible experience with another estate agents in Canterbury, I decided to go with Mann and Co after being impressed with their professionalism on a house viewing. I was genuinely impressed with all the extra work and effort that they put into the sale of my house (and it was a real challenge at times!) Jordan and her team were exceptional and Emma's mortgage advice helped me secure a mortgage that no-one else could. If I could give an extra star, I would! Thank you.... Read more
Seller
11th Feb 2019 (6 years ago)
A ahmed
Very efficient, enterprising and helpful agents. The entire process was quick and smooth! Highly recommended.... Read more
7th Feb 2019 (6 years ago)
L Hammer
Horrible customer service. Some of the estate agents are rude and disrespectful. No communication, I have to call or go there to find out what's going on. I wouldn't recommend this to anyone.... Read more
17th Nov 2018 (6 years ago)
A Charlotte
During the purchase of my first property I got to know a lot of the staff at mann. They were all lovely people and tried to help on numerous occasions. Emma was great at communicating with both solicitors to keep me up to date and provided reassurance whenever needed during a long process. Thank you for all your help... Read more
Buyer
13th Sep 2018 (6 years ago)
S Harris
We brought our new home through Mann, Jordon & her team are amazing, along with Emma. They all pushed & rang everyone sometimes daily to support the sale going through. I would recommend them , so helpful. Thanks again.... Read more
Buyer
26th Aug 2018 (6 years ago)
R Baker
Could not have asked for better experience from start to finish, and then some. Sam Driscoll was fantastic, helpful communicative and went above and beyond to support and help us- even after the sale went through, not something you get every day! Would be more than happy to recommend him to anyone, and would use their services again in the future. A massive, genuine thank you.... Read more
Seller
23rd Aug 2018 (6 years ago)
M Vickery
Excellent service, kept informed at all times. Fast, friendly, knowledgable and reliable. Highly recommended.... Read more
8th Jun 2018 (6 years ago)
E Harber

I was going to wait until the end of our student tenancy to review Mann but I am certain the service will never improve, so why would I wait?
Mann Lettings will consistently let you down. I don't know whether it is because we are students that we do not get a good service, but if I could give them zero stars, I would. The staff lie to you, the staff contradict each other, the staff make promises they can't keep. No one seems to know what is going on - and that's just the letting agents. Hussam Nurie is the best thing to happen to the company, but there's little he could do for their reputation.
Mann Prop - the organisation that is MEANT to look after you and the repairs in your property - are abysmal at best. 6 months in the property and we still have a front door that does not always shut properly and missing panels in our garden fence allowing people to just wander on to the property. We were without a washing machine for a month and nearly scammed into thinking we would have to wait another 6 months (luckily I kept the quoting guys number). The most recent drama is Mann Prop's belief that water leaking from a light socket is "not an emergency" and have left it for two months for the ceiling to fill up. My roommates and I have gone out of our way and spent our own money to fix issues in the house, to replace broken items in the house.
Stay away at all costs.... Read more
Tenant
26th Jan 2018 (7 years ago)
X Bien
It’s appears to be a running trend in the Mann countrywide company that landlord are firmly washing there hands Of this company.
Underhanding tricks, dodgey dealing, casual catalogue of errors which never seems to be rectified!
I for one have withdrawn my property from these hooligans and gone with another agent.
It’s only a matter of time before these cowboys are out of town !... Read more
Landlord
12th Dec 2017 (7 years ago)
P Experts
This agency beggars belief. They are unprofessional, lie constantly and I am just about to launch legal proceedings against the agency and the landlord. Watch the national press in the coming months as I promise that I will expose their dodgy practices. Avoid this organisation at all cost.
If I could give them zero stars I would.... Read more
Tenant
27th Sep 2017 (7 years ago)
T Halsey
If I could rate 0 stars, I would.
My housemates and I rented a property for 2 years through Mann and all aspects of service were abysmal. Let me give some examples.
No heating for 3 months
Broken washing machine
Broken microwave
Broken dishwasher
Hole in backdoor
Front door inaccessible
Rotten hole in utility room
Most furniture broken
All of these problems were fixable. Staff from Mann took over a month to fix each issue, especially the heating (3 months). Staff make promises they cannot keep and make it extremely difficult to get things done unless there is monetary incentive on their behalf. Would never use this letting agent again. Save yourselves the hassle.... Read more
Tenant
15th Aug 2017 (7 years ago)
J Smith
Worst agency ever. They are very unprofessional, break into tenants house without asking, do not fix broken furniture and are very rude! They also cancelled the water/electricity supplies 2 months before we left because their files aren't up do date. When you left, they try to stole your safety deposit without any good reason. Thanks God, they must use an escrow to store this money and so, had nothing at the end.
They guys named Matthew and jack are extremely rude, never answer their mails and the only task they can perform, is pissing you off. We mailed/called them on a regular basis during 1y and they never done their job.
You should never, ever, deal with them.... Read more
Tenant
14th Aug 2017 (7 years ago)
J thompson
A truly terrible letting agency, extremely poor communication with both landlords and tenants, especially if you're a student!
They lie, convolute things, and they are lazy.
Stay away from this letting agency if you don't want your time wasted and money stolen.... Read more
Tenant
21st Jul 2017 (7 years ago)
M chawla
Highly unorganized and unprofessional angency. Disappointing experience. Would NOT recommend.... Read more
29th Jun 2017 (7 years ago)
F trunhut
Do not use if a student. They lie about fees, never contact u. And say there are never around. Not worth the trouble... Read more
Tenant
5th Jun 2017 (7 years ago)
H Sadzik

I am a landlord using the Canterbury branch to let my property. This last year has been a catalogue of cock ups so long that I'm not even going to try to put the full list here. The main message is give them a wide birth. Their fully managed service basically ends up with you calling and chasing them, spending far more effort than if you'd just done it yourself in the first place. Highlight of my year was when I complained to the old manager ( now fired and not replaced) and her response being to agree with my that their service was shocking. Then instead of offering a solution she told me to contact their head office and complain.
I do not want a bulls@#t note from your head office asking me to contact you. I have been trying for a year to get you to do your jobs properly so I know that no amount of contact and chasing gets things done. Your company is laughable or would be if it didn't make me want to cry. Promises to call me back that never happen; contracts with tenants that don't exist; contract dates incorrect meaning the copy I was given are different to those on your system; staff members who outright lie to me; statements never sent to me unless I chase and chase. And one more of a far longer list I said I wasn't going to write down but a favourite is your accounting which took me months of chasing for you to unravel.... Read more
Landlord
27th May 2017 (7 years ago)
DayAfterT0day
worst letting agency I've experienced. Lack of professionalism and takes an average of two years to actually get through to an agent. Do not use!!!!... Read more
19th May 2017 (7 years ago)
B Aurora
The WORST agency I have ever dealt with. Never get call backs, never get email responses, NO MANAGER, no one is ever aware of anything, no information is ever recorded on their system, extremely difficult to speak to the right person, they always say, 'leave this with me and I'll do it today or in the next couple of days'... months later... NOTHING!
IF you are looking for an agency and want to have peace and not robbed.... DO NOT GO TO MANN COUNTRYWIDE !!... Read more
3rd Apr 2017 (7 years ago)
C White
Canterbury office has still not supplied a key for our son renting from them over 5 months ago. Very poor service even since we have become involved not returning calls or emails and acting to provide the key as promised!
.....
Update- keys were provided yesterday only to discover that neither fitted the room or the front door of the property !!.
On a visit to the agent last night keys were promised today but no contact from the agents or customer service......
How can you rent a house for £500 a month yet not be given any keys ??!!... Read more
Tenant
28th Feb 2017 (7 years ago)
R bow-bertrand

This is the worst company possible. Over the past two and a half years, I, as a Landlord, on the 'full management' service, have had to chase Mann up and constantly pester for information promised; feedback and quotes for work. The term 'full management" is derisory as they do not 'manage' it at all. The staff change continually; they seem to have a call centre, so you do not have the same staff 'on site'. Only now I have tried to call the office in Newington to hear a recorded message saying the office is now closed and that their opening hours are 8.45 am ...... It was 9.30 am when I phoned..........
I could go on and on. If it be needed, the worst proof of their incompetence is that my lovely tenants who would always inform the company of little problems, in order to get them resolved before they became big ones, have become so exasperated by the company, that they decided to take the financial risk and break their tenancy early. Their main reason? You've guessed. The problems with Mann. They would stay in for 'no shows' of workmen; repeatedly ask for someone to come and deal with a problem etc, - all to no avail and at considerable inconvenience to themselves.
At no time over the past two and a half years did I have the consistency of dealing with the same person. A constant stream of different people, none of whom seemed to know the property well. i was constantly told 'oh she/he has left the company'.
Do no use them.... Read more
Landlord
14th Feb 2017 (8 years ago)
O Y
If you are a student stay away from these people.... Read more
8th Feb 2017 (8 years ago)
Andy
i cannot describe in words how poor mann lettings are in every aspect. mushroom growing in my room, so so unclean and mucky upon moving into the property. their employees for customer service are so mind numbingly dumb and useless at even the most basic things. REPEATED problems EVERY SINGLE month of receiving calls (from someone who can barely speak English) about underpayment, overpayment, missed payments, etc. When we paid every month. i said to him "is that including the November rent?" twice, and then he hung up on me.
my ending description of mann lettings is: money grabbing, pathetic, dumb, useless, stress provoking, uncaring, disgraceful company that shouldn't be allowed to exist. I will never use them again.... Read more
Tenant
24th Nov 2016 (8 years ago)
A Tautscher
Worst company I have ever encountered... Read more
14th Oct 2016 (8 years ago)
T Andrei
horible... Read more
4th Oct 2016 (8 years ago)
mkw9999vr
absolutely inept bunch of people!!!
I couldn't post this without highlighting one star, they deserve minus.... Read more
29th Sep 2016 (8 years ago)
D Ackroyd
Abandon hope all ye who seek to do business with this useless firm. After nearly two weeks of trying to arrange for one of their agents to come and view my house I have simply given up. Whether their staff are merely inefficient, indolent, incompetent or just feckless I shall never know until someone deigns to call me back. They may be brilliant estate agents, I have no way of determining whether they are or not, but I do know that they are hopeless communicators.... Read more
Seller
27th Sep 2016 (8 years ago)
C Fraser
Useless staff. We went for a showing 18months ago. They were late. We chose the flat before they arrived. Didn't need them. We get a charge for admin of £550.
We've since moved and are waiting on our deposit 1month after the move. The landlord has even gone to them to ask for release of deposit. Each time I call I am transferred then fed a promise. "We'll call you back' 'I'll send you an email right away'. Not one promise followed through.
Useless and expensive staff and company.... Read more
Tenant
22nd Sep 2016 (8 years ago)
J SHUM
They are transparent with the availability and the price.
The guy called Matthew is a pretty professional agent.
Ask for him, he's helpful.
---a student tenant... Read more
Tenant
20th Sep 2016 (8 years ago)
J Totty

I'm in no way surprised by the other negative 1 star reviews. I'm actually scared that such people are running a business.
The agent didn't even show up to the house viewing we booked. I even called two hours ahead of time to confirm it was still on at the same time! What kind of joke is this?!
Waited 20 mins, called their office. Said they would call back soon when they figure out what's going on. 40 mins pass by, no one called. I had to chase them up about it. Talked to someone else, they have no idea where or what their colleagues are up to. Then they try to tell me the appointment was actually 30 mins earlier than it was "booked"... nice try shifting the blame onto me.
Their office is a 5 minute walk from the property!! Yet they made no effort to rectify this mistake they made.
Three different people, not a single apology. Said they would call back later the same day when they could arrange another viewing. Can you guess what happened? THEY NEVER CALLED. What a surprise.
Thank you so much for wasting 3 hours of my afternoon!
I thought that maybe I was just unlucky.. then I saw the other reviews. Seems like this is a recurring issue! Good job! (sarcasm).
"We have a new team in place now at the branch to ensure that these issues never happen again." - taken from a reply they posted to a different unhappy customer. Confirms that they are liars.... Read more
20th Sep 2016 (8 years ago)
Becky
STEER CLEAR AT ALL COSTS
3rd letting agent I've used in Canterbury and definitely the worst, disgusting lack of care for tenants, horrendous customer service, refusal to return deposit without legal time frame, consistent breaches on contract in other areas, they automatically assign you to Spark energy, handing over personal details without consent. Complete lack of communication, always the clients expected to do the chasing and monumentally slow at resolving any issues that arise.... Read more
Landlord
17th Sep 2016 (8 years ago)
S Hughes
Absolutely useless - beyond useless. If I could give no stars I would. Clueless, hopeless and gormless. Avoid at all costs.... Read more
14th Sep 2016 (8 years ago)
V Callaghan
Abysmal service. The student accommodation I moved into was full of problems. The cooker was smoking each time it was used, the fridge freezer didn't work, the shower had no hot water running through it and the furniture was dirty. I had to call Mann Lettings every single day, multiple times a day, for weeks in order to get these basic repairs carried out (of which none were mentioned in the inventory!). They don't call you back when they say they will and claim not to be able to talk with the landlord, which is obviously not true. I also had to raise a dispute to receive my deposit back, which Mann Lettings were very unhelpful with, and so I would avoid this company at all costs.... Read more
Tenant
8th Sep 2016 (8 years ago)
C Kinslow
Terribly incompetent... Read more
8th Sep 2016 (8 years ago)
Klax0n
These people are criminals. They invite themselves in to your home without warning and refuse to return deposits. Avoid at all costs.... Read more
Landlord
2nd Sep 2016 (8 years ago)
Herbert
After coming all the way from central London to look at a house that I was booked to look at, you made me wait hours saying how my appointment was not on the system and after we saw the room and we said we were intrested you said you would get back at us. This proved to be untrue as I had to be the one to keep calling for past three days no one got back at me and at this point I still have no where to live and I'm going to uni in about a week, so after calling you on third day you tell me oh sorry the room is no longer available, with no remorse or back up. I'm very angry and upset with this service and it doesn't even deserve one star... Read more
Tenant
2nd Sep 2016 (8 years ago)
A Yasahf
Totally useless, they delay payment, mess up inventories. Lots of young people working for them with no sense of professionalism and obligation. Rude when you confront them and frankly, more of a problem than a solution. One of the worst services in Canterbury, beware of their promises before signing up with them, they are full of it. They don't care.... Read more
Landlord
2nd Sep 2016 (8 years ago)
T Onakoya
The worst agency ever, do everything you can to stay away and look for another agency especially within Canterbury.
I would suggest, Abode lettings, Locate, Sanderson and Student Tenant as, when I used Abode lettings it was the best experience ever and the transparency was amazing however, for Mann lettings it was the worst experience and unfortunately I am still trying to recover my £420 deposit.... Read more
Tenant
25th Aug 2016 (8 years ago)
H Wells
TOTAL SHAMBLES!!!
Both from the perspective of tenants and the landlord, the agent has been shockingly bad. Poor (often no) communication, mis-selling aspects of the tenancy (promising services which were not included), overcharging of fees, late payments to the landlord, tenants moving in ahead of the agreed move in date without the landlord's permission / knowledge so house was undergoing maintenance.
I have repeatedly been promised calls back from the manager which never happened. No replies to emails / calls. TOTAL SHAMBLES!
Despite all of this (and promises that this is all now resolved with a new manager) I WOULD MOST CERTAINLY RECOMMEND THAT YOU STEER WELL CLEAR OF WORKING WITH THIS BRANCH IN ANY CAPACITY.... Read more
Landlord
23rd Aug 2016 (8 years ago)
Y (moby)
Worst agency ever.... Read more
10th Aug 2016 (8 years ago)
T jackson
Worst estate agent ever
They never get anything done
They are bunch of incompetent workers
Everything is late
Tenantes never happy
Always charging you extra money for this and that
Overall I am very unhappy with this place and rather stay homeless than rent / buy house from these guys
Don't use this agency !!!!!!!!... Read more
4th Aug 2016 (8 years ago)
jay

I opted for full management of my property. Earlier stages of the contract was fine and smooth but payment was always late never on time. Then when things broke down in the house, i had replied to their email and told them to go ahead with certain repairs and take payment from the rent. After 1-2 months I get complaints that no repairs was done. After this everything went downhill. The repairs needed stacked up and on top of that I received an email from the lettings telling me that the tenants weren't paying and they apparently were doing 'all they can' to get the money. Outstanding arrears went past £2000+. Meanwhile I was still paying for repairs. I went to their office several times but they weren't helpful at all. Calling them also served no purpose as they would divert you to one manager to another so they would tell you the other is busy or away etc.. Having contacted the tenants, I was told that the lettings weren't helpful to them at all and that they were never in contact much and always late. Since the tenancy was near the end I had no choice but to end the contract and forfeit the outstanding arrears to get my house back. Also the house was is shambles when the tenants left, the kitchen top was nowhere to be seen, the conservatory table and chairs was gone, roof of the garage damaged. All this seemed intentional as I had originally sent the tenants a letter that we will take them to court for the outstanding arrears. However what annoyed me was that the lettings didn't inspect the house when the tenants left, so now i have even more repairs to deal with and pay for. (To post this I had to give 1 star, take a guess what i'd give them otherwise.) OVERALL THE LETTINGS WAS VERY UNPROFESSIONAL AND DISAPPOINTING.... Read more
Landlord
24th Jun 2016 (8 years ago)
R A
A swift process ensured by strict deadlines. Working with Leah (one of the agents in the Canterbury branch) was very pleasant, she went out of her way to help us, and was extremely prompt with email responses. If possible, work with her! Overall not disappointed working with this company. Definitely recommended.... Read more
5th Jun 2016 (8 years ago)
C Cooney

We have had problems with our house since moving in 4 months ago. Firstly when we moved to the house it was filthy everywhere and rubbish all over the place and mound growing in some places. The TV that came with the house was broken when we arrived despite them promising to fix it multiple times. The shower was leaking through the roof which seems to be the only thing which they have fixed. The downstairs shower is still leaking and the handles which were blu taced on have now also came off. We have rang multiple times and they always say they will call back later that day but are yet to actually ever do this.
Edit: The house was far from a little dusty when we moved in. There was things left over such as wooden and stone slabs which had to be removed by your contractor (so I don't know how you can say it was just a little dusty), rubbish under tarpaulin and filthy stained bed covers and matress left behind. We never even had outside bins when we moved into the house and had to wait over 2 months for these to be supplied. We have tried being very patient waiting over 4 months for these problems to be resolved. You did come to view the property and my housemate was told here that the problems would be fixed within a week; since then we have been calling for updates but are constantly being told we would get a call back within an hour but this 'call back' has literally never happened.... Read more
Tenant
16th Dec 2015 (9 years ago)
F Awolola
We've had numerous issues with the house since we moved in and have been completely ignored. Contacted the office multiple times only to be told we would get a call back, which never happens. Then when we contact back we're told the person we need to talk to is on holiday. The lack of professionalism and Customer service is shocking.... Read more
Tenant
16th Dec 2015 (9 years ago)
G Wilson
Jak Wellard and the team at Mann were very helpful in finding us a place for a half-year stay in Canterbury - we were very pleased with the service, and recommend them.... Read more
Tenant
10th Aug 2015 (9 years ago)
A Stone
Excellent service, confident and friendly staff. They let my property out within 4 hours of me getting the keys from the Bairstow Eves sales team, i will highly recommend them for all your property needs. They are a one stop service.... Read more
Landlord
20th Jan 2013 (12 years ago)
S blossom
I have been a Landlord with Mann Countrywide for some years now. I have found over the past couple of years the team to be friendly, and professional. They have let my properties in a timely mannor with minimal disruption and voids with the rental income.
The Branch Manager is understanding of my needs, the administration team are efficient, and any quiries are answered in a timely mannor.
My properties are fully managed, the property manager is dedicated, and turns round maintenace issues in a swiftly, timely mannor. She is professional, helpful, and keeps me updated on the progress of the works. The rent is paid on time, and should there have been any late rental payments they are fast to act to retrieve the rent.
I would highly recommend the Canterbury lettings department of Mann Countrywide to any potential landlords, or tenants and I look forward to many more years with them managing my properties.
A very happy landlord... Read more
Landlord
12th Jan 2013 (12 years ago)
N Skinner
One very satisfied tenant. Our boiler died leaving us with no hot water or heating. With in a week the new system had been ordered and installed and the contractors stayed until late so as we had hot water for our children's bath. Cannot fault the service provided by Mann and Co Canterbury. Keep up the good work... Read more
Tenant
23rd Nov 2012 (12 years ago)