Hazira
The most rudest and ignorant estate agents I have ever met. Please save yourself the trouble and do not work with this estate agent and especially not Haseeb. Throughout my time of renting a property from this agent, he has neglected his duties and then had the audacity to keep the deposit after I left the property. This estate agents and Haseeb have no humanity nor manners whatsoever.... Read more
Tenant
25th Mar 2023 (1 year ago)
I Ahmed
so rude people in the office and they ONLY work in the office for MONEY. if u complain to them, they tall u to leave the property they don't wane take any responsibility very RUDE in that housing agency. If you complain about the property, the come to property start doing record the problem and keep saying that they can't fix because by law they don't have to fix they scared you eve they tell you to fix yourself. Big Lier's into that housing agency. warning people DO NOT Get RENT any property from these scammers you will have to fight with them i know because i been true all this thankyou... Read more
Tenant
5th Dec 2022 (2 years ago)
F Shaik
They showed us the property and we confirmed it.Later when we are trying to call the agent he didn't receive our call.When we called to office they said property is gone. How can you do this? You guys don't have any ethics... Read more
17th Oct 2022 (2 years ago)
P Singh
My experience with Smart Move estate was very good. They are very professional, experienced and always ready to help. I rented for 1 years and whenever needed any support, I just call them and they always provide necessary support. I moved out only because I was leaving UK.
I would also like to recommend their car rental service. I was looking to book cab for airport and then came to know that they also provide car rental service and its really cheaper than ola and uber.
Thank you Smart Move Estates and specially Faz for being with me throughout my journey in UK and make things easy for me. Keep doing good work ??.... Read more
Tenant
18th Sep 2022 (2 years ago)
E O
Very rude on the phone
Got this number from my local council and was told " your council gave you the wrong number" and that " I was a risk of not paying rent" that's funny as I've been paying my rent for 3 years elsewhere.
Clearly you have no training in customer service and you even put the phone down on me. Is that how you conduct professional business?... Read more
6th Aug 2021 (3 years ago)
J DaSilva
Disgusting service from the men that run this place, no respect for common courtesy
If I could give them less than one star I honestly would
Their should be a qualification for estate agents because the amount of wrongdoings & dodgy things that’s happening in Faizans team is unacceptable.
tried over charging with hidden fees and when that didn’t work he tried telling me to commit fraud with the council in order to be able to afford his extortionate prices
Anyway the places are dirty and not suitable for any half decent people to stay in. Check the places thoroughly as rodents will start appearing and rat droppings without any help from them whatsoever they’ll be mould in your house and you won’t even get an answer from them
PLEASE REFRAIN FROM USING THESE ESTATE AGENTS THEIR ARE 100 MORE YOU CAN GO TO WITH PROPER PROFESSIONAL PEOPLE.
It is my opinion that this joke of a team don’t know what their doing and you’re better off not buying or renting with these bunch of clowns... Read more
Tenant
2nd May 2021 (3 years ago)
C Mattinson
BAD COMMUNICATION
RAT INFESTED HOUSES
OVERCHARGING TENANTS
I HAD THE CHANCE TO DEAL WITH THESE ESTATE AGENTS AND THEY ARE AWFUL THEY SHOW PROPERTIES WITH DAMP ON THE WALL AND RODENTS. THEY DO NOT HAVE ANY RESPECT FOR THE CUSTOMERS AS THEY ARE OVER CHARGING WHEN THEY CAN. THEY WILL GIVE YOU SMILES AND GREAT DEALS AT FIRST BUT BEWARE AS THEY ARE NO BETTER THAN SCAM ARTIST. THEY PREY ON ELDERY AND VUNERABLE PEOPLE AS THEY OVERCHARGE ONCE YOU SIGN ON WITH THESE GUYS. DO NOT GO TO THESE ESTATE AGENT. THE NAME OF THE PERSON WHO RUNS SMART MOVE IS CALLED FAYZAN SHAH AND HE ISNT QUALIFIED.
1 STAR... Read more
Tenant
19th Apr 2021 (3 years ago)
S Tariq
The best real estate agency I have ever dealt with, very professional, experienced and helpful. Special thanks to Haseeb who dealt with my all queries with a lot of patience and attention. I have found their service excellent and great communication. I would highly recommend them!... Read more
25th Feb 2021 (3 years ago)
S Miah
Been using the service last 4yrs cant fault the guys there.... Read more
26th Jul 2020 (4 years ago)
J Christoviciute
My experience with Smart Move estate was exceptional. Faz and the team were able to find the perfect flat for me that I rented for almost 5 years and moved out only because I was leaving UK.
They are responsive, understanding and provided me with all the necessary support. Not to mention that they were always able to answer all of my questions, fulfilled requests and were available at any needed time.
Thank you Smart Move Estates for your great work!... Read more
Tenant
22nd Jul 2020 (4 years ago)
KasamsD
Dishonest and tricky people. Took my deposit for a property which has been already rented and were deceiving me that the landlord is still checking my documents. Just waisted my around 10 days with them. DO NOT TRUST THEM... Read more
Tenant
5th Mar 2019 (5 years ago)
E Jones
I have a good experience with Intercounty this is really good agency, they are helpful and very nice. I'm lucky to rent house with them... Read more
Tenant
24th Nov 2018 (6 years ago)
A Sophia
Excellent service & friendly staff. No hassle letting. The level of service that you get for a very reasonable price is amazing.... Read more
Landlord
24th Nov 2018 (6 years ago)
M Adams
Done a superb job from beginning to end with the process of letting. A real professional and I wish there were more like in Ilford. I highly recommend Smart Move. Thanks so much for providing this service.... Read more
Landlord
14th Nov 2018 (6 years ago)
B jemsa
Great people. These people have been very sensible and efficient throughout. They have provided useful advice when needed and always kept us up to date and informed about the process.... Read more
14th Nov 2018 (6 years ago)
M Taif
Very professional and was more than helpful with the letting of our house, very kind man and always going over and above to help us with every step. I would highly recommend smart move estates! Such a pleasure to deal with right through.... Read more
Landlord
14th Nov 2018 (6 years ago)
A Amelia
I would like to thank all the staff at smart move for a very professional service.Thumbs up... Read more
13th Nov 2018 (6 years ago)
E jakson
They are Friendly and reliable easy to talk to and understanding your situation,helpful and caring the do their jobs to the fullest.. I'm happy with everything I got from them. Thanks... Read more
13th Nov 2018 (6 years ago)
S Joseph
The team at Smartmove Estate were very responsible and respectable the process was very quick. We felt we're in good hands.... Read more
12th Nov 2018 (6 years ago)
A Rose
Fantastic efforts from right smart move estates. Happy to consult with them.Information Bank is awesome for its range and accessibility.... Read more
12th Nov 2018 (6 years ago)
A biker
My colleague suggest me to consult with this company/ They really helped me in the process of searching a house to let. Especially staff, quite informative and supportive in all the stages. Thank you.... Read more
Landlord
12th Nov 2018 (6 years ago)
V Allen
Landlords, I highly recommend you to contact these people (SmartmoveEstate) if you are also looking for ever best letting service. I have rented with two other agents but found them costly and expensive and got unpleasant experience. But they were very honest, reliable, professionals and extremely dedicated to get me the best tenants and get rid of my worries. I am very satisfied with their working and behavior. Very supporting people.... Read more
Landlord
12th Nov 2018 (6 years ago)
T TRAVEL
We were looking to move from Leeds to London. And we were speaking with many agents. But Smart moveestates is best of all those we spoke. They have huge information about the properties in all the uk, spent a lot of time understanding our requirements and called us for viewing only when they had enough properties to show.... Read more
12th Nov 2018 (6 years ago)
K Bolton
The best customer service I have ever received. Thank you for your hard work and particular attention to detail in successfully letting my flat in Barking. It was really nice to have a friendly manner at the end of the line, for us to deal with people who do what they say they will do. The guidance provided as to landlord's responsibilities and rental market strategy was exemplary. I would never hesitate to recommend you... Read more
Landlord
12th Nov 2018 (6 years ago)
A Azam
I have used SmartMove a number of times and found their customer service to be excellent. I needed to find an alternative place to live for a tenant and they were so helpful. I would like to recommend SmartMove without any hesitation. The next time I am looking for tenants they will be my first stop. I wish SmartMove continued success.... Read more
Landlord
5th Nov 2018 (6 years ago)
R Rashid
Great customer service.
The whole process was handled smoothly, from excellent vetting of tenants to checking all paper work was in order and a follow up visit to check if everything was ok.
As a landlord this kind of service is invaluable as it saved me a great deal of time. The whole process only took a week. I have used other estate agents in the past, but never received this level of customer service.
Would recommend Smart Move to others, and 100% will be using them again.
Raja... Read more
Landlord
26th Oct 2018 (6 years ago)
I Brows
As a tenant and also a student, finding a flat on rent in Barking, was not an easy for me. Smartmove Estates helped me with generosity. Before final decision, I visited the flat with one of the Smartmove Estates agent and also met with the Landlords. Truly speaking, they treated me like I am a part of them. They also helped me with negotiate with the Landlord regarding more discount on monthly rent. Now I think I made good decision to contact Smartmove Estates, Otherwise I wouldn’t find this place on my own.... Read more
Tenant
24th Oct 2018 (6 years ago)
E Watson
I used to rent my Flat, but didn’t find any tenant. But then one of my relative suggested me to get help from Smartmove Estates. So I contacted them. They took the responsibility of renting my flat to the decent tenants with proper references. They even made required cleaning and repairs of the apartment; and arranged decent tenant. The best customer service I have ever received, would highly recommended.... Read more
Landlord
24th Oct 2018 (6 years ago)
O Gheciu
thank you so much....im so proud...... Read more
24th Oct 2018 (6 years ago)
C Clarke
Rudest, most unhelpful people I have ever come across. They will do anything to get you on board at first even bend the law and advise you how to commit benefit fraud then when it comes to sorting any issues or wanting your deposit back you see another side. They become aggressive, intimidating and that's only if you get a chance to speak to them as they have a habit of ignoring phone calls. They don't show up when they have arranged to meet you just literally leave you waiting on the street. I wish I never had anything to do with them and I advise everyone to not rent a property from this company. Everyone that I know that has dealt with them including other estate agents has heard of them being known for their dodgy dealings. Stay well away!!... Read more
Tenant
23rd Jul 2018 (6 years ago)
P Kalaydzhiev
Very disappointed from the service of that agency. Very disrespectful people in the office, unsuppostive , rude and money grabbers. I lost money after 2 years of renting property with them. My deposit went wasted and i havent got it returned. My requests were ignored and even responds received were so inappropriate and abusive. Please, people who want to use their services. STOP and do not make the mistake i made. Find another agent as you risk to get into my situation and lose money. Save your stress and nerves and do not deal with people who dont appreciate your money. They do Not deserve your money.... Read more
Tenant
19th Mar 2018 (6 years ago)
Natalie
Called up to enquire about a property and spoke to a woman who was absolutely foul! So rude! I asked to speak to someone else and she refused.
Terrible customer service! Rating a 0 would be generous!
Not impressed in the slightest, glad I never gave them any money.... Read more
25th Jan 2018 (6 years ago)
K Malcolm
Terrible phone etiquette, horrible branch, simply give them a call and you will understand. Completely unhelpful and rude, will not even offer assistance for a basic question.... Read more
1st Jun 2017 (7 years ago)
A Samar
They got my property on Guaranteed Rent for last two years. The rent was always on time even never a single day late. I never received any calls for maintenance issues as they deal with it themselves .... Read more
Landlord
8th Dec 2016 (8 years ago)