A Raisinger
It is with a heavy heart I can only give 2 star as the majority of my rental experience was great, however the stint they tried to pull of at the end of my tenancy was beyond acceptable and ruined the otherwise good impression I had from this agency.
I noticed during my tenancy that many emails I sent were answered with a phone call which in hidnsight meant I had little evidence of conversations made, something I have since improved upon and now demand answers to be given in writing.
Whilst this agency took a lot of pictures at the start of my tenancy they provided little to no support when the landlord attempted to withhold a large chunk of my deposit at the end of my tenancy as he claimed I damaged the kitchen flooring. This agency was well aware of the condition the property was in prior to me moving in, including the already damaged kitchen flooring, but provided no support in my defence.
Thankfully, due to my own precise record keeping and despite the fact that many emails were answered with phone calls, I challenged this with the tenancy deposit scheme and was awareded 100% of my deposit back.
What made me so upset was that this agency was well aware of the condition of the property when I moved in, never the less they still attempted to withthold my deposit at the end. This is very poor practise.... Read more
Tenant
10th Aug 2024 (24 weeks ago)
H BEGUM
Purchase experience! Smooth Moves was fantastic! From start to finish Julia was so lovely, very help full. She made the whole transition very stress free, when I was in difficulties with arranging my mortgage I was able to just have chat with her, she took everything on board, didn’t feel rushed at all. She supported me throughout, Very efficient service. Lovely team. Thank you to Julia, Lucy and Gary.... Read more
Buyer
2nd Sep 2023 (1 year ago)
R Pearl
Brilliant service, very pleased especially with julia... Read more
14th Jul 2023 (1 year ago)
J Douglas
I would recommend Smooth Moves to anyone especially Julia Hill as an agent. She made the whole transition very straight forward with good, clear communication (never rented on my own before), prompt replies to emails and ensured that necessary repairs were done promptly, efficiently and well.... Read more
Tenant
21st Sep 2022 (2 years ago)
K Petts
My experience of Smoothmove has been very positive, they are very helpful, always ensure everything goes smoothly, and very easily contacted.... Read more
14th Sep 2022 (2 years ago)
M Khan
Very poor experience , when finalising a rental told by agent landlord is OK with personal circumstances and asked to pay money and send papers only to do a complete U turn and retract it shortly after. Very poor communication and representation and in particular Julia, was incredibly rude over the phone and would then make excuses instead of returning my money promptly.
Would avoid doing any business with them.... Read more
Tenant
9th Sep 2022 (2 years ago)
A Harris
A huge thanks to the very professional Francesca Spiteri for her support on a recent mutual transaction. It was a pleasure to deal with such decisive and knowledgeable collaborative individual.... Read more
18th Jan 2022 (3 years ago)
F H
The name says it all!... Read more
15th Dec 2021 (3 years ago)
A Karolia
Daniel at Smooth Move has worked so hard and persistently, helping me with both a sale and purchase of a property that has been beset with many issues. If you sell through Smooth Moves you will certainly be happy with the service provided. Thank you and will certainly recommend you in the future... Read more
Seller
1st Apr 2021 (3 years ago)
J borczyk
My husband and I have been renting through this estate agency for over two years. Taking on the property was "smooth" and efficient. Daniel, our agent was very professional, supportive and always delivered on his promise. We never had any major issues and all smaller issues have been always dealt with competently and in timely manner. We would definietly use their services in the future and highly reccommend them.... Read more
Tenant
25th May 2020 (4 years ago)
D Lewis
Very helpful and professional... Read more
8th Oct 2019 (5 years ago)
S Cottle
Daniel and his team certainly lived up their name and gave us a smooth move. As first time buyers, Daniel was great - great comms and really helped to facilitate the transaction as quickly as possible.... Read more
Buyer
14th Jul 2018 (6 years ago)