J winston
We have been with Spencer James Residential for the past couple of years now and the experience is great all through out. Any problems raised are resolved in a timely manner with high care. Jovanna is our primary Lettings consultant and she has been very responsive and supportive from the beginning. Great team to be in association with all together.... Read more
Tenant
9th Nov 2024 (13 weeks ago)
T Medaglia
Thank you to jovanna for your help would definitely recommend her!... Read more
8th Nov 2024 (13 weeks ago)
S kugathasan
Thank you to Jovanna for your help, really made the steps simple and stress free.... Read more
8th Nov 2024 (13 weeks ago)
B Ayemere
Since Aneesa took over property management I’ve been very happy with the professionalism and care.
Every issue has been handled quickly and you really get the feeling that she wants to help resolve any problems that arise no matter the difficulty
A great example for the company... Read more
Landlord
6th Nov 2024 (13 weeks ago)
S Okoro
Wonderful, helpful, youthful and extremely experienced team. They took the stress out of the process. They serve you in ways many estate agents will not. They personalise your house hunt and they take over your stress, until you make a choice. They will also follow up with your credit checks and sundry searches, and give you all ancillary supports, until you get through.
It's an amazing experience to be served by the good people at Spencer James
Sam and Dr. Chinwe Okoro... Read more
14th Oct 2024 (17 weeks ago)
C Moores
We had the pleasure of having Jovanna helping us find our new flat. She is always super quick to respond to our many queries and ensured our transition was as smooth as possible. Highly recommend!... Read more
Tenant
12th Oct 2024 (17 weeks ago)
N Robinson
I've been renting with this company for 2 and a half years. Since first contacting jovanna initially I've had excellent service. They are clear and honest with great properties always helpful with any issues resolved quickly highly recommend them... Read more
Tenant
5th Oct 2024 (18 weeks ago)
V Petrosyan
We were with Spencer James for almost 4 years and they always did their best to help us when we had issues. Andy and Jovanna also made sure that the moving out process went smoothly. Thanks.... Read more
Tenant
9th Sep 2024 (22 weeks ago)
R Sharp
Andy and Jovanna at Spencer James went above and beyond to help us get into a beautiful new flat! Andy also followed up to make sure we had everything we needed. I haven't had to contact them for maintenance concerns yet, so I can't comment on that. But if that goes as smoothly as the leasing process, we'll be just fine.... Read more
Tenant
1st Jun 2024 (8 mo. ago)
A Lola
Jovanna is lovely and friendly, very helpful at any time. We will definitely recommend... Read more
A binu
Jovanna from Spencer James was incredibly helpful in assisting me in finding a suitable house for rent. She listened attentively to our requirements and preferences, and promptly provided several options that matched my criteria. I highly recommend Jovanna and Spencer James for anyone seeking assistance in finding their next rental property.... Read more
Tenant
7th Mar 2024 (11 mo. ago)
yusra
andy and jovanna were so helpful in explaining the process of referencing and they were incredibly patient as i had a few issues. and when i had some issues in the flat when i first moved in they were quick to chase the landlord to sort out all the issues. im very happy with the overall experience from spencer james... Read more
Tenant
6th Mar 2024 (11 mo. ago)
C Wilson
I have nothing but praise for Spencer James Residential. I have rented a flat via them, bought a flat via them, and now sold a flat via them; and every time they have been fantastic. Tom is an exceptional estate agent - helping me get the price I wanted and going above and beyond throughout the entire sales process to make sure the sale went through. I would highly recommend them!... Read more
Seller
11th Dec 2023 (1 year ago)
A Rumonov
Great agents, had a smooth and hassle free move in. Jovanna and Andy was super friendly and welcoming throughout everything.... Read more
Tenant
20th Nov 2023 (1 year ago)
Nana
I recently had the pleasure of attending a property managed by Spencer James and I'm thoroughly impressed. The agents were incredibly prompt in responding to our offer and went above and beyond to address our concerns, ensuring we were comfortable and well-informed every step of the way. Their quick, understanding, and transparent approach made a usually stressful process feel surprisingly easy. I highly recommend them for anyone in the property market. Thank you, for your exceptional service!... Read more
7th Nov 2023 (1 year ago)
T Loh
Andy had been the lettings agent who dealt with our renting process and he left a very positive impression after our first meeting. He went above what a normal agent would do by giving us a detailed introduction of the area and amenities, putting us at ease that the location was perfect. The repair issues were also handled within an acceptable timing.
Upon moving out, Jovonna facilitated the process and we got back our rental deposit within a day which was the speediest service we ever encountered from years of dealing with other agencies.
Also a massive thanks to Tom who facilitated the buying process for our flat. Overall, a highly professional team at SJR!... Read more
14th Oct 2023 (1 year ago)
A (A)

Absolutely horrible company to rent from.
From moving in day we were treated like we were not welcome, having delays on trains to pick up the keys we were spoke to in a completely unacceptable way, almost being told that were to stay on the streets for our first night. Clearly once the money had cleared we were no longer a priority. On moving in no professional clean had been done.
Report an issue with simple and expected items in the home and you’re totally ignored for months. We had leaks in several roofs, no usable refrigerator, vermin excrement in the dryer, rats in the garden, a broken wardrobe which we were then charged for. When we were finally given a refrigerator we were told late afternoon/evening for the delivery. This arrived at 7am and the old fridge was left outside the property for several days.
Both myself and housemate had several unfortunate situations we had to deal with during our stay in the property including ill health and the death of my father. During this time we were hounded by agents despite having clear communication about these issues.
Since leaving the property the company has gone on to give my personal email to a third party company who continues to send me marketing material on a weekly basis, this was never agreed to.
All in all Spencer James has added considerable misery, financial hardship and stress to my life at an already difficult time. If you see a property with these cowboys I’d suggest you run the other direction.... Read more
Tenant
4th Oct 2023 (1 year ago)
K mari
They helped us find our new home, and the place and surrounding view is just amazing. By no means it is not perfect, as each property has something thats needs to be worked on, but they had what me and my fiancee were looking for. Somethings that were not present in our previous home(myself to blame as we were new to the country and hadnt checked everything). We supposedly assumed those would normally be present in every home in the country,clearly that was not the case, as it is a luxury back in our motherland, so we are immensely happy that it is present in our home. Just awesome.
We commend Jovanna Pinto and her team, for finding us, as we could literally”walk” to them if we had any concerns. Keep up the amazing work and we are delighted to be working with the team for the years to come.... Read more
Buyer
28th Sep 2023 (1 year ago)
E Lampret

Jovanna was lovely, however I’m not happy how me and my partner were dealt with all. Flat was £1450 and after viewing we gave an offer and raised it after Jovanna called us that some offered more than we did as we really wanted that flat and it was exactly what we wanted, however after agent being quiet for few days, I just went to check property again on Zoopla where the same one was raised without our knowledge for £200 what I find rude and unprofessional ,as agent haven’t informed us before doing so or apologetically said that landlord decided to raise the price. I feel fulled by that and what is important I have lost time and one suitable property which was second in a row for our liking. Btw. value of that property for what we were competing doesn’t meet new price what is advertised, no amenities close by, airport with noise and pollution is on the doorstep and 12 min walk to closest DLR station is quite long. Quite disappointing, however as perfect tenants what we are , maybe better we haven’t get it, as value is low.... Read more
18th Sep 2023 (1 year ago)
K lakhani
Spencer James have been manging my properties since last 5 years and have been excellent .They have always gone that extra mile which is rare in london lettings market. I recommend them without any hesitation and take this opportunity to thank you for all the work you have done for me . Specially Andy P and his colleague Jovanna are great.Thank you... Read more
Landlord
23rd Jun 2023 (1 year ago)
A Sheikh
Jovanna was really helpful and welcoming. Thank your so much
Keep up the good work... Read more
21st Jun 2023 (1 year ago)
A Greenwood
Massive thank you to Spencer James for making the moving process so easy! After a particularly bad experience with another agent, it was so nice to be dealt with in such a pleasant manner.
I dealt with Jovanna through the whole process and she was professional and friendly. She was on hand to answer any questions i had ( i think i may have driven her mad but she never lost patience with me ????) Even after i'd just moved in, they checked to see if everything was okay with me and the flat.
Thank you Jovanna for helping me, you're a star!... Read more
Tenant
16th Jun 2023 (1 year ago)
S Chapman
Moving in hasn’t been easier anywhere else! Honestly great agents very happy with the professionalism!... Read more
Tenant
16th Jun 2023 (1 year ago)
Jovanna looked after us from start to finish. She was well informed and answered any questions we had. There were a few problems but the customer service was 2nd to none and I was well looked after. I would highly recommend. Thank you so much.... Read more
Tenant
16th Jun 2023 (1 year ago)
J Morais
Had such a great move in! The team is outstanding, Jo made the progress so easy and hassle free!... Read more
Tenant
16th Jun 2023 (1 year ago)
F Chartsuwan
Andy was really nice and helpful putting me at ease with the renting process. Really down to earth person and easy to chat to (big plus). Thanks for all your help!... Read more
Tenant
16th Jun 2023 (1 year ago)
C D
Great agency, both on the sales and lettings side. Tom and Andy are of great advice and have been very helpful all along the process!... Read more
15th Jun 2023 (1 year ago)
C Makri
Recently used Andy Panteli from Spencer James to sell two Probate properties. Local valuations were obtained to substantiate value for inheritance tax purposes. Andy generated such interest, that perspective buyers were competing with each other. He managed in both instances, to achieve a much higher selling price! More importantly, Andy dealt with both sells in a very professional manner, making my life so much easier. Thank you Andy!... Read more
Seller
13th Jun 2023 (1 year ago)
S Cyganski
Jovanna is great, she helped us through the process of renting and was always attentive and available for any questions. There are some major fixes to be completed with our flat but the engineers for that were arranged quickly too.... Read more
Tenant
12th Jun 2023 (1 year ago)
A Name
My first experience working with Spencer James Residential and they certainly did not disappoint! Andy's attentiveness and ability to problem solve helped in building a unique customer experience. In additional, Andy is hardworking, committed, enthusiastic and passionate in delivering an exceptional relationship. Finally, I also had the opportunity, albeit brief, to interact with his colleagues who are as equally welcoming.... Read more
10th Jun 2023 (1 year ago)
E Mensah
Andy Panteli has shown to be a true professional in the lettings industry. His knowledge and expertise have been instrumental in me renting my apartment quickly and seamlessly. From the first meeting, he demonstrated a deep understanding of the market and my specific needs as a tenant that only negotiated on a fair deal.
Throughout the process, he kept me well-informed and updated on any developments with potential properties suited to my requirements, making sure that I was content with all aspects of the rental agreement. His attention to detail and excellent communication were truly appreciated, as he made the entire process stress-free and efficient.
I would highly recommend Andy Panteli to anyone wishing to rent a property. He is a top-notch professional who goes above and beyond to provide a great service to his clients. Thanks to his hard work and dedication. I can confidently say that my experience renting my apartment has been extremely positive.... Read more
Tenant
10th Jun 2023 (1 year ago)
M Samad
Been dealing with the team for over 5 years now and the service has always been top. Andy is always reachable even outside office hours so that’s always a good aspect for me due to my unsocial working hours. Both Andy and Jovanna have achieved top prices for my flats and always put good tenants in. Not like most agents who just put anyone who can pass reference checks but are a nightmare to deal with.
Highly recommend giving them a call even if it’s to ask advise as Andy will always give you his honest opinion even if it means them not getting a fee. Good photos floor and descriptions plus videos so tenants can see everything before visiting the flat. Good marketing for both sales and letting.... Read more
Landlord
10th Jun 2023 (1 year ago)
G Feshias
Very helpful and friendly. Will recommend Spencer James to family and friends. Thank you very much.... Read more
7th Jun 2023 (1 year ago)
Em
Really good service! Typically such a stressful process but the team made it all so easy - thank you... Read more
7th Jun 2023 (1 year ago)
J May
I have sold two properties via Andy at Spencer James. Found him & the company as a whole, a pleasure to deal with, and would certainly use their services again in the future.... Read more
Seller
6th Jun 2023 (1 year ago)
V Mistry
Received a very friendly, informative and professional service from Andy Panteli ... thank you... Read more
5th Jun 2023 (1 year ago)
V Lad
Can't thank Andy P enough for all is help and advice. Really knowledgeable and friendly. Thanks again... Read more
5th Jun 2023 (1 year ago)
I Yanev
I had the pleasure of working with Andy Panteli as my estate agent, and I cannot speak highly enough of his exceptional service and dedication. Throughout the entire process, Andy's professionalism, expertise, and commitment to client satisfaction were evident.... Read more
5th Jun 2023 (1 year ago)
J Mistry
I was very impressed for the professional service I received from Andy Pantelis, he went the extra mile to make sure the whole process ran smoothly which exceeded all my expectations, well done Andy, thank you.... Read more
5th Jun 2023 (1 year ago)
S Mistry
Me and my partner moved into a flat recently.. Andy Panteli provided great service.. top bloke and was thorough throughout our process. Cheers Andy.... Read more
Tenant
5th Jun 2023 (1 year ago)
T Salih
Excellent agent... Read more
5th Jun 2023 (1 year ago)
M Mistry
Urgently needed accommodation near the City, Andy Panteli
was terrific and swift to sorting out accommodation. Thank you so much.... Read more
5th Jun 2023 (1 year ago)
U Mistry
Received a very friendly and professional service from Andy Panteli ... thank you.... Read more
5th Jun 2023 (1 year ago)
G D'Souza
Really impressed with the service and knowledge from Andy P! Reliable, honest and trustworthy! Highly recommended in my opinion and great local business.... Read more
5th Jun 2023 (1 year ago)
P Ficek
The friendliest, most efficient & professional letting management office I've came across durining my 5 month long flat hunt. The application process was smooth, honest & straightforward. Special thanks to Jovanna, who's very helpful, patient and with whom the communication is always imminent ;)... Read more
Tenant
5th Jun 2023 (1 year ago)
N Das
Really liked the experience of renting a flat through this letting agency. Jovanna Pinto was very transparent and efficient communication throughout the process.... Read more
Tenant
2nd Jun 2023 (1 year ago)
D Szymaczek
After few months of looking for future home finally with their help we got it, exactly what we were looking for, great service and always quick answer for your queries... Read more
Buyer
2nd Jun 2023 (1 year ago)
S SACHDEVA
This company is one of the few Estate agents who help you in the need of the hour. My entire move-in has been hassle free and without any headache. Kudos to Andy and Jo for making this possible.... Read more
Tenant
27th May 2023 (1 year ago)
D Camelo
Jovanna and Andy are the best!
Very Professional!... Read more
22nd May 2023 (1 year ago)
J Camelo
I had a great and smooth move in last week with Spencer James, the whole team was so helpful!... Read more
Tenant
19th May 2023 (1 year ago)
A Palausky
Great experience renting, just finished my 2 year contract and finally bought somewhere! Really helpful everyone, especially Jo and Andy!... Read more
Tenant
19th May 2023 (1 year ago)
V Santos
Jovanna has been the best at helping me find a new flat! She's worked above and beyond for the past few months in ensuring a smooth and trustworthy process in helping me achieve everything I want since I've been looking, she has given me the best advice & I would 100% recommend her services!... Read more
22nd Mar 2023 (1 year ago)
V Mendanha
I’ve recently moved out of my flat as I’ve bought one now and I must say it has been a pleasure dealing with the SJR team, Jo and Andy has been so helpful with my move in/move out with hassle free! Highly recommend... Read more
Tenant
8th Mar 2023 (1 year ago)
H bobo
Great Company. My moving in was seamless and customer service was top notched. Will recommend Spencer James always... Read more
Tenant
15th Feb 2023 (1 year ago)
E Adesanya
Jovanna was absolutely amazing with our journey. Even when we asked for another viewing, she got one for us and made sure we were happy with the house. She was very patient and supportive. She didn’t just want to make a deal, but she wanted us to be happy in our new home and make the right decision. Thank you so much!... Read more
8th Feb 2023 (2 years ago)
A Cufi
Jovanna made the process very smooth with great communication and the hard work she put in.
Thanks a lot!!... Read more
6th Dec 2022 (2 years ago)
--
Amazing agency, was a pleasure dealing with Andy and Jovanna, very quick to respond.... Read more
4th Dec 2022 (2 years ago)
R McLean
If you are looking for the best, most reliable and honest estate agents to work with, look no further. SJ sold me my property 13years ago and I have been working with them since. Andy has gone out of his way more than once, twice, three times to ensure things went smoothly at my property and more recently Jovanna has been an absolute pleasure to work with. I am genuinely grateful to have these agents to work with as can rest comfortably knowing my rental property is being looked after.... Read more
Landlord
29th Nov 2022 (2 years ago)
M Barber
Tom was flawless selling my property from start to finish. Excellent presentation and photographs and managed to source a buyer at asking price within two weeks of putting my property to market.
He recommended a fantastic solicitor to handle the sale and the whole process was extremely smooth from start to finish.
Could not recommend highly enough.... Read more
Seller
23rd Nov 2022 (2 years ago)
D Lai
Thomas and his team are really professional with great care of his clients, attention to details and high efficiency. He and his team helped us with the purchase a flat in 2015 and recently selling it almost hassle free. They had also been managing the property on our behalf and we had never worried about anything at all. If you are to purchase or sell a property in the area, I must say Spencer James is the best one to turn to and I highly recommend you to ask for Thomas.... Read more
Seller
22nd Nov 2022 (2 years ago)
T K
Spencer James is the best real estate agent I have come across. They are helpful, supportive and the customer service is second to none.
They’re simply marvellous... Read more
21st Nov 2022 (2 years ago)
A Layani
Selling a property is always a stressful and convoluted process, but Thomas Cann at Spencer James made it a lot more bearable and straightforward. Tom is an exceptionally dedicated professional and has an excellent knowledge of the market. He gave me plenty of very useful advice throughout the process, and was always extremely responsive; I never had to wait for more than a few hours for a reply. Tom won’t hesitate to go the extra mile for his clients: even when he was on annual leave he kept in touch with me, organised viewings and managed to find a buyer within a few days. All in all an excellent experience that deserves a lot more than 5 stars. Thanks again Tom.... Read more
Seller
19th Nov 2022 (2 years ago)
J Mistry
Moved to London with my brother and his wife. The team found a flat for me close to him. Great experience moving from Essex to London. thanks Jo and andy.... Read more
Tenant
18th Nov 2022 (2 years ago)
D Mistry
New to london looking for a one bed for myself and my wife. Andy and Jo were great from start to finish. Thanks guys.... Read more
Tenant
18th Nov 2022 (2 years ago)
A William
Jovanna & Andy are both incredible people, showing us around the property we were looking at, answered all the questions we had, went the extra mile for us. We left very satisfied and pleased with our viewing.... Read more
16th Nov 2022 (2 years ago)
I Biswanath
Jovanna really helped me out on my viewing recently
Thank you so much Spencer James estates... Read more
16th Nov 2022 (2 years ago)
I BD
Really helpful agent Jovanna... Read more
16th Nov 2022 (2 years ago)
M Hunt
Joanne was extremely helpful and knowledgeable on lettings as I'm very new to this and was kept updated constantly thank you... Read more
Landlord
16th Nov 2022 (2 years ago)
T James
Had a great experience with spencer james, Jovanna in particular was very helpful throughout the process, definitely would recommend.... Read more
16th Nov 2022 (2 years ago)
S Mahmood
I have been extremely happy with Spencer James and specifically with the agent Jovanna she was very professional and polite, she helped me whenever I was faced with any difficulty and I couldn’t be happier with the service I received.... Read more
16th Nov 2022 (2 years ago)
I Greenfeld
Fantastic service. Tom is great sales manager. Staff in office very helpful. Reasonable fee.... Read more
Seller
16th Nov 2022 (2 years ago)
M Merchant
My Agent Jovanna was very welcoming and talked me through all the stages to ensure I had a full understanding of the process.... Read more
16th Nov 2022 (2 years ago)
M Ali
Jovanna was amazing the process she took me through was very smooth.... Read more
16th Nov 2022 (2 years ago)
H Chaudhry
Spencer James has been the best agent ive been with so far. Jovanna has been very helpful and i appreciate her hard work and determination to give me and wife the best service. 100 percent will recommend to my family and friends... Read more
16th Nov 2022 (2 years ago)
E Cherie
Jovanna Was very professional and helpful during my time enquiry with the company... Read more
16th Nov 2022 (2 years ago)
T Cyp
Rented a property through Spencer James and they were excellent in every aspect and on hand to support with any issues. Would highly recommend to anyone looking to rent. Ps. Exemplary customer service and professionalism from Jovanna. 10/10 for me.
Thank you guys... Read more
Tenant
16th Nov 2022 (2 years ago)
J Marcus
Spencer James have been letting my flat in Spitalfields for some 20 years. They have always provided an excellent service finding good tenants and acting professionally at all times.
Andy Pantelli has dealt with the most recent lets. If anything he has performed even better than his predecessors. He works hard to find the right tenants and fosters good relationships with them. I highly recommend the service he provides.... Read more
Landlord
26th Aug 2022 (2 years ago)
A Chowdhury
I called Andreas for an evaluation for a property on the same estate as the office. He was incredibly helpful and professional. The service was quick and I certainly will be using this estate agents again.... Read more
23rd Aug 2022 (2 years ago)
Tsh
Just finished my tenancy with Spencer James and they’ve been exceptional. There were a few issues with the flat in the beginning but the team members were so dedicated to resolve them and always kept me updated consistently. Any questions I had, they answered promptly and eloquently. I’ve been through various agencies whilst having lived in London for the past 3 years, and they have been the best so far. Thank you so much especially to Jovanna, Stefana and Tom:)... Read more
Tenant
17th Aug 2022 (2 years ago)
V Nagy
We have had a great experience with spencer james and particularly Andy.
He has been great from day one all the way until the very end. They have accommodated our requirements. We have also got back our full deposit after 2 years of tenancy. Recommended.... Read more
Tenant
11th Aug 2022 (2 years ago)
Jessica

if you see a lot of 3-5 star reviews on here, notice they are from people who have newly moved in, or are renting out their flats through spencer james. very few of those reviews are from people who have lived in and moved out of a spencer james property. this is because spencer james (andy/andreas in particular) is very friendly and helpful during the moving in process (despite emailing rude/inappropriate comments such as “so this is miss money bags lol”). however, after moving in all that friendliness will disappear, dishwasher broken ? it’ll never be fixed. hot water not working in the middle of winter ? prepare to wait a week for it to be fixed (for a couple days until it breaks again and you have to wait another week for a reply). cooker broken ? enjoy your week+ of cold food and microwave meals. carpet eating moth infestation you reported in october ? expect them to still be there in june. not only are the flats unclean, broken, and cheaply made, but they also don’t have real heating !!!! enjoy freezing half to death in winter unless you have hundreds of pounds to fork out on using the 2 available space heaters (for a 3 bed flat) to heat the entire flat !! or the underfloor heating that takes hours to heat up and costs almost £1 an hour whilst heating !! (or £3 for 2 hours of heating the water for 2 people to shower). moving out though is the real treat, despite it being against the law to require the tenant to pay for the end of tenancy cleaning fees, they work their way around this and throw comments such as “did you just decide not to clean?” etc to justify charging you £650 in cleaning fees !!!!!!! you will not get your entire deposit back, after speaking to previous tenants and reading reviews online, very few people do. they tried to say they had the flat professionally cleaned before moving in, then sent the receipt, for a cleaning done 6 months before we moved in. and despite this supposed cleaning from a company with 0 reviews and very little online presence, they cleaning did not get their £650 worth as there were debris, dust, dirt, stains, and more left all over the flat before arrival. during this entire process andy/andreas was extremely condescending and treated us like children, thus making the process of disputing the deposit reductions so unbearable and longwinded that it wasn’t worth the hassle. despite this, the area is lovely and jovanna (apologies if spelt wrong) appeared to be the most helpful person in office.... Read more
6th Aug 2022 (2 years ago)
J Thompson
I rented my property through Spencer James and couldn't be happier. Andreas Panteli (Andy) is friendly and super helpful. It is clear Andy is dedicated to his work and really cares about his clients. He really does go that extra mile in everything he does. In addition to all the big things he did, it was the little things like waiting patiently at my property for tradesmen and deliveries, helping with paperwork, meeting me on the other side of London so I could give him some keys, and even re-directed my post. Highly, highly recommend. Thanks Andy! :)... Read more
12th Jul 2022 (2 years ago)
M Alves
(Translated by Google) I am very happy I had the opportunity to meet the Spencer James Agency and there we found magnificent professionals I would like to thank the agent jeovanna who received us with lots of love and delicacy, always attentive and friendly, very helpful
since the first visit I know that I am very happy and grateful that God has put a wonderful and capable person, thank you to the whole team of this space
(Original)
estou muito feliz tive a oportunidade de conhecer a agencia spencer james e la encontramos profissionais magnificos gostaria de agradecer a agente jeovanna que nos recebeu com muito amor e delicadezar sempre antenciosa e simpatica muito prestativa
desde a primeira visita sei que estou muito feliz e grata por deus ter colocado uma pessoa maravilhosa e capacitada obrigada a toda equipa desse espacao... Read more
29th Jun 2022 (2 years ago)
J Elliott-King
A very good service is provided by the team at Spencer James - Andy (the agent dealing with our let) was super professional throughout the process.
Every need and query has been met and dealt with in a timely manner and to a high standard.... Read more
28th Jun 2022 (2 years ago)
S Pathan
The best agent I have met so far is Andreas Panteli. He helped us move in to a property at King George V, his dedication to his work was exceptional. When we moved in, our kid was barely 1 year old which Andy (as we use to call him) understood and made sure that move in was very smooth. Since we were new to that place, he also went to an extent of pulling out the area map and explaining us where we can find things. I rate him really high for his quality service and I feel lucky to have met him during my search for a new home.
Thank you very much Andy!... Read more
25th Jun 2022 (2 years ago)
K raghani
We rented a flat via Andreas Pateli a couple of weeks ago.
I would like to mention that Andy has been very helful, kind in answering all our queries before and even after we signed the contract, whenever I had a question, Andy has been responsive and always available. He guided us through the complete process and had been supportive and trustworthy of all the while. Thank you very much!... Read more
21st Jun 2022 (2 years ago)
G Kaushik
Andy (Andreas Panteli) from Spencer James Residential helped us find the perfect apartment to rent. He carefully listened to all our requirements and was very helpful in guiding us through the entire process, and made everything super smooth and efficient.... Read more
21st Jun 2022 (2 years ago)
S Pumillo
Very efficient and professional agency, especially Jovanna always there to help you out !! Considering my past agency, The best in London so far ????... Read more
18th Jun 2022 (2 years ago)
S Barbers
Exceptional level of understanding our needs - Andy (the agent dealing our let) was super professional throughout the process. Very easy to contact and showed a great amount of care throughout - and continues to do so.
All our demands have been met and dealt with in great timing and with quality which is hard to find.
I’d say I’m very happy with the personalised service and ongoing support.... Read more
Landlord
30th May 2022 (2 years ago)
T Grozeva
All staff at Spencer James have been outstanding throughout my renting experience. Another successful renewal in appreciation to Jovanna, delivering excellent service in a polite and professional manner as per usual.... Read more
Tenant
12th May 2022 (2 years ago)
C Taylor
I had a great experience finding my flat, I must say it’s been really difficult as properties are being let so quickly, but the whole lettings team did their best to find me it!... Read more
11th May 2022 (2 years ago)
S Bartley
I’ve recently just rented a 2 bed flat with Spencer James and everyone in the office has been so helpful and nice! Andy and Jovanna kept me updated through every stage, the move in went as smoothly and hassle free!... Read more
Tenant
10th May 2022 (2 years ago)
T Miah
Dealt with Jovanna i have no idea how she is a letting agent, I am sales neg myself but she was just rude has no clue what she is doing... Read more
Landlord
1st May 2022 (2 years ago)
M Wan
We needed to quickly rent out our house last year. Andy offered a quick and excellent service. I would highly recommend Spencer James if you need someone to manage your rented property.... Read more
Landlord
24th Mar 2022 (2 years ago)
C Nicolou
It’s a pleasure to use such a great team of people. Bought my first home in royal docks and did viewings with another agent in the day but Andy got talking to me outside concierge and got me to increase my budget to be able to buy a two bed instead of the one beds I was being shown by outlook Toby. Got married had two kids so needed a house with a garden and good schools so ended up buying in Cheshunt with some great recommendations from Andy.
I then ask him to let my flat out which they did since 2017. Now I have decided to move abroad So got Andy to rent out the house in
Cheshunt for me as well.
Great company to work with and their prices for work are really reasonable. Amazing photos used to advertise properties, floor plans and good details.... Read more
Landlord
22nd Mar 2022 (2 years ago)
R Hirjan
I had an excellent experience with Spencer James. Always professional, with a hands on approach.
I will happily deal with them again.... Read more
22nd Mar 2022 (2 years ago)
I Vasilescu
Awesome service, guys! Thank you for all your help.... Read more
22nd Mar 2022 (2 years ago)
L Thresher
Great to work with these guys... Read more
22nd Mar 2022 (2 years ago)
A Grainger
A brilliant service from Andy, very friendly, always helpful, honest advice, found excellent tenants very quickly and took on all the hard work all for a very fair fee. I believe also provided the tenants with excellent service.
An update March 22. I have now sold my flat through Spencer James and received an outstanding service from Tom Cann. As with the letting service, good honest advice, diligence and perseverance in a difficult market. As a property professional myself, I have no hesitation recommending.... Read more
Seller
17th Mar 2022 (2 years ago)
E richards
Spencer James have been extremely efficient and diligent from start to finish of the tenancy of the property I rented while working in London Tunnels.
I will not hesitate to contact them when I intend staying or working in London for longish periods and want a peaceful environment to live and work in.... Read more
Tenant
7th Feb 2022 (3 years ago)
V Kla
Jovanna and Andy are the best! We've rented for nearly a year now, the end of tenancy is coming up and we couldn't be happier with the experience. They were thorough and professional and great to work with. We were promptly notified about available apartments and informed as soon as a new one came on the market so we'd find our perfect fit. Also quick to help with any issues and give advice when unsure about anything.... Read more
Tenant
21st Nov 2021 (3 years ago)
P McCarthy
I had an excellent experience with Spencer James. Knowledgeable and always available to deal with any issues.... Read more
18th Nov 2021 (3 years ago)
S Davison
I dealt with Spencer James for a flat purchase and can honestly say the level of service was excellent. Very responsive and they went above and beyond during the course of the purchase. Even now after the sale, They’re still helping out, as the property I’ve purchased is on the same development as the Spencer James office. Thanks Tom, for your assistance throughout!... Read more
Buyer
18th Nov 2021 (3 years ago)
Ace
Jovanna was very helpful, great personality and very professional ????????... Read more
24th Aug 2021 (3 years ago)
L virana
Nice, professional and efficient! It's the first time that I rented a property and everything went nice and smooth at check in and check out!
Thanks guys for your service and thanks to Andy for his kindness and assistance. Highly recommended.... Read more
Tenant
15th Jul 2021 (3 years ago)
K Prakash
I had a great experience working with Spencer James Residential for my property purchase. Tomas was very knowledgable both with the conditon of the properties around docklands and legal aspects of the purchase process. He always considered our interest first. He has provided the best advice though out the process and I could approach him for any queries. I highly recommend this agency.... Read more
Buyer
9th Jul 2021 (3 years ago)
A Hassan
I had the pleasure of dealing with Thomas Cann! As a first time I was very nervous about the whole process but he mad everything so easy and pleasant. From arranging the viewing of the flat to chasing the seller and his solicitors to respond to my solicitors requests, Thomas made the purchasing process run that little bit smoother. He made it possible for me to complete on my property in time for the stamp duty holiday which he knew was important to me. He went over and beyond the call of duty, knowing I was a first time buyer with no clue what I was doing he was there to provide an helping hand when I ran in to issues or was struggling to find solicitors and a surveyor for my property. I honestly couldn’t have asked for a better estate agent! I would highly recommend them!... Read more
Buyer
1st Jul 2021 (3 years ago)
Veronica
We used Spencer James a few months ago to find a flat. Andy has been really amazing and helped to find us the perfect home. The service is second to none, always there if you need them. Really recommend this company, particularly Andy who is always friendly and helpful even though he's always rushed off his feet!... Read more
26th Jun 2021 (3 years ago)
R Funnell
I first met Andy Panteli from Spencer James Residential when I went to view a couple of flats in July 2020 on the Galleons Point Estate E16.
After deciding on which flat I was going to rent the completion of the rental application form and background checks was made very clear by Andy. The deposit scheme that you must use is also very good, as you get your own login, and can check that the deposit is secure.
There were a couple of issues that Andy arranged to get fixed in a very short time. I stayed at the flat for the minimum 8 months that was in the contract, before asking Andy to view a two bed flat that we had seen at his office, and then moved into with my partner.
Once my old flat had been inspected, I was able to login into the deposit scheme, and request that my deposit be returned which took about 5 working days to be credited back to bank account.
Overall Andy is professional, and is always on hand to assist if required.... Read more
Tenant
25th Jun 2021 (3 years ago)
R Wallett
These guys are great, approachable and diligent through all matters.
Thomas Cann lead us through the process smoothly. He was patient when required and firm when applicable. I felt confident, that they could sell our flat and I can therefore recommend, that they can sell yours too.... Read more
Seller
18th Jun 2021 (3 years ago)
R Shakira
Thomas was great from beginning to end. As we were first time buyers he thoroughly answered all our questions and supplied us with all the relevant documents. We saw the property a few times and both Andy and Thomas were great in showing us around. They were very truthful and gave us good advice as first time buyers. Thomas was great all round. I would highly recommend.... Read more
Buyer
11th Jun 2021 (3 years ago)
Z Semanyshyn
A big Thank-you to all of the Spencer James associates, especially Mr Thomas Cann! I was tasked as an Executor of an estate in the UK to sell a property . Being a US citizen residing in the US, I couldn't have sold the property without Thomas's guidance, experience and dedication , especially during the challenging COVID lockdown period.. He not only guided me and kept me informed every step of the way, but stepped up on every facet in executing the sale; i.e., marketing, lease extension, repairs, acquiring professional services (solicitors), contract reviews and sale. THANK YOU THOMAS - much appreciated - Job Well Done!... Read more
Seller
7th Jun 2021 (3 years ago)
M Patel
Extremely happy with the service. Great friendly team who are very knowledgeable, professional, responsive and always looking to go over and beyond to help. Highly recommend the company. Keep up the good work!... Read more
3rd Jun 2021 (3 years ago)
M Garcia

I have been almost 2 years in a property with this agency. When I started in this flat I said to them about the things that should be fixed as the freezer door handle. Andy has always an excuse to not fix it (even if my landlord says to do it asap) and he always says that he bought it and he will do it.... but after 2 years he didnt do it. We had a problem with the washing machine on winter and we contacted him to fix it. My landlord was really quick to make the decision to fix the washing machine (we really appreciate our landlord's responses all these years) but Andy was always giving us an excuse and we were 2 - 3 weeks without washing machine and it was really stressful. We just had problems with him but we need to mention that there is another worker called Toni who is always trying to help us as much as she can but in the end I dont recommend this agency because they are really slow fixing things, very bad emhaphy from Andy and he has a very rude tone. I am reading some of the comments here and I agree about how he treats people. I just hope that I can take my deposit and not to hear about this agency anymore.... Read more
Tenant
29th May 2021 (3 years ago)
A Patel
I have been using Spencer James for a couple years now and my experience with them has literally been 5 star. They are a superbly run property management and lettings agency. They always go seem above and beyond. Not only do they find you good tenants, they also ensure you are supported at all times with their exemplary property management service. Andy in particular is outstanding. I would not hesitate to recommend them to anyone.... Read more
Landlord
20th Mar 2021 (3 years ago)
M Muyobo
Andreas was a very good agent. Loads of communication and reassurance in a time were there isn't much. The lady on the other end of the phone (sorry for forgetting her name) was also very helpful and efficient at getting our messages across to the right people.
Thank you from all at woolwich road :)... Read more
23rd Jan 2021 (4 years ago)
T Cristea
I have rented a new flat with Spencer James and I can say that they are doing a great job especially Andy who guided and helped me through the process and honestly he exceeded my expectations.
Thank you Andy and Spencer James!... Read more
Tenant
13th Jan 2021 (4 years ago)
K Ooi
Property was let very quickly with long standing and reputable tenants; Guidance and advise was provided by Andy throughout from start to finish as I was a first time landlord. Highly recommended SJ and especially Andy who is very professional and friendly at the same time.... Read more
Landlord
12th Jan 2021 (4 years ago)
A Stefan
We (me & my wife) have been with them for over 4 years and never had any issues. Every time when there was an issue in my home they tried to fix it ASAP. Also when we need some help or guidance we don't hesitate to contact Andy or Tony and every time they will do their best.
Thank you Spencer James (everyone in the office)... Read more
Tenant
12th Jan 2021 (4 years ago)
A ?led?
I strongly do not recommend doing any business with this agency, particularly with Andreas Pantelli. Probably the worse agent I have ever had a chance to speak with. Level hard of unprofessionalism. Tried to book a viewing for a property to rent, unfortunately, after two days of ignorance from him and pre-arrangements I never was able to actually finalize the viewing. He offered two different timings for a meeting to finally ignore me and not show the flat I was interested in.
If that is how potential customers are welcomed within Spencer-James services I don't want to know how it could be to be a tenant under their service.
Avoid, avoid. avoid.... Read more
30th Dec 2020 (4 years ago)
B healthcare
Worst agents and worst staff... Staff is unprofessinals, liars and lazy. I strongly suggest to get the property form elsewhere and not them, even for free...... Read more
28th Aug 2020 (4 years ago)
RaiLee
I suggest to avoid working with this agency particularly with Andreas Pantelli..awful person,very unpleasant to talk to, gives zero compashion or any understanding of developed situations, also excersises extremely poor work ethics and very unprofessional, has got exegareted perception of little things. Did not get a penny back from deposit paid, if ever something would break in house all the cheapest stuff fitted that would soon malfunction very disappointed....... Read more
Tenant
27th Aug 2020 (4 years ago)
V luu
I have been with Spencer James for 9 years and they have never failed to deliver. Andy is friendly, efficient and reliable. His professionalism and attitude has brought us great tenants and nothing seems too much trouble for him. I would highly recommend SJ!... Read more
Landlord
21st Jul 2020 (4 years ago)
medeea05
Very bad experience renting with Andy from this agency, be careful ! they will return only a small amount from your deposit at the end of tenacy even if there is no reason.They will use your depozit to renovate the property and they will charge exaggerate amounts of money to the tenant ,Andy being the one to make sure that the landlord is gaining from this. You will receive only 30% from your deposit even if there are no damages to the property just a carpet to be cleaned and a few marks on the wall paint.... Read more
Tenant
24th Apr 2020 (4 years ago)
J Piper
Severe lack of communication. Overlooked my emails, which delayed the process. Was sent the wrong forms, which further delayed things as I had to fill another out the next day. After I offered on a property, no communication and I was constantly chasing them. I then saw the property edited and advertised at a higher rental price, which I can see has happened to several people leaving reviews for this place.
The property was marked as ‘Let agreed’ online after I was told the landlord “wasn’t replying”, so I assume they just gave me the run around until they found another offer. Massive time wasters.... Read more
Tenant
2nd Nov 2019 (5 years ago)
R Sha
the rudest person i ever met in my life.had no interest to rent out the apartment named benedicts apartment.seems like someone has just forced him to attend the viewing.however was 40 mins late with no apology.... Read more
2nd Nov 2019 (5 years ago)
O Hamed
I rented an apartment through SJ after so many attempts through other agencies. They got me a place fast. Their services are professional, they are friendly and they are always quick to pick up phone calls despite the obvious buzz of activities I noticed in their office as they have so many clients. Andy is an exceptional guy. Friendly, multi-skilled and full of knowledge. He just seems to have a solution for any problem from home installations, shopping information, travel around the city, cleaning agencies...etc. Just say it an Andy will sort it. Great guy, great team, great Agency. Thumbs up!... Read more
Tenant
31st Oct 2019 (5 years ago)
A Gagan
I had an amazing experience with Spencer James!! They were very helpful especially Andy who was our letting agent!! He ensured that our documents are sorted and he ensured that we will have the best deal from the Landlord!! He is an amazing guy !!... Read more
Tenant
9th May 2019 (5 years ago)
V R
We found Spencer James Residential helpful, professional, always kept us in the loop and easy to contact- we were especially grateful to Andy and Toni whose were a tremendous help to us .I would recommend Spencer James Residential to my friends .... Read more
20th Sep 2018 (6 years ago)
V Lupu

Worst agency we came across so far..Had a viewing with Ashleigh from this agency, liked the property apart of a shabby small sofa and the state of two beds in both bedrooms. We made an offer for the asking rental price just requesting if this furniture could be removed and we would buy our own and we would leave the purchased one if we were to move out (even offered to make official agreement regarding the leaving of the new furniture) After chasing her a couple of times Ashleigh finally called apologising that the landlord had already rented it out through a different agency. However, we found this property again today, with an increased rental price with the Spencer James again. I spoke to their lettings manager Andy, who actually confirmed that the Apartments were back in market as somebody didn’t pay the deposit, so basically they lied to us that it was rented through different agency without their knowledge. Andy was rude on a phone, saying that there is an issue that we have a 6 year old child!??? And maybe the landlord would agree if we paid 8 weeks deposit rather than 6 to ensure that it covers any damage if our son draws on the walls or smth!Seriously???We have an educated boy who does his homework, reads books and not a baby, plus as a family we would have kept the place tidy to create a nice home for us. What kind of discrimination is this? I hope they will find some sharing students who will party and destroy this apartment, would be a good reason to change their attitude towards potential tenants......... Read more
Tenant
18th Sep 2018 (6 years ago)
T Bridgewater
I cannot say enough good things about Andy and the Spencer James team (mainly Andy). He is the full time manager of my property. My house was on the market for the right price for 2 weeks before being snapped up.
Rent comes in promply- if there are issues with the flat Andy know people to get the job done urgently and reasonably priced. I am so so happy with the service he provides.... Read more
Landlord
30th Aug 2018 (6 years ago)
S Duong
Bought my flat from them 6 years ago and family recommended them to rent out the flat. Great service, quick to respond and deal with any issues with properly or tenants. Saved me a few quid as well fixing minor issues without expensive tradesmen. Would recommend to all first time landlords who need guidance too, Andy is a pro. Charges are reasonable too, no hidden costs.... Read more
Landlord
13th Jun 2018 (6 years ago)
W Nichol
Estate agent Andy is always helpful and is very prompt in replying to queries.... Read more
11th Jun 2018 (6 years ago)
M Luu
If you are looking for an estate agent to let out your property, look no futher. Andy Panteli from Spencer James is trusted, reliable and efficient. He will take care of your landloard needs and deal with tennants professionally. Highly recommended by family and friends.... Read more
Landlord
11th Jun 2018 (6 years ago)
I Mona-Ogunlola
The agent is very good. Especially Andreas Pantelli, very knowledgeable about the whole area. Very nice and polite. Always ready to help out. Always there to sort out issues. Fast and prompt service. Good job guys, keep up the good work.... Read more
6th Jun 2018 (6 years ago)
S Morshed
Thanks to Spencer James and Andy for getting me the right property within our budget in a short span of time. Andy Andy was very prompt with getting back to emails and phone calls. He has been a great help, assisted and guided me in submitting all the necessary documents. Most importantly, admin fees are much less compared to other estate agents. I definitely recommend them.... Read more
Tenant
6th Jun 2018 (6 years ago)
A Manafu
A very professional agency
I had the chance to deal with Andreas and I can say that he knows what he is doing... Read more
5th Jun 2018 (6 years ago)
R adarkwa
Andy, our estate agent was very professionally, friendly and super helpful from showing us the flat, living there and vacating the flat. The process was done efficiently due to Andy's professionalism and helpfulness. He always went above and beyond to help and explained everything to us in a clear and concise manner particularly the contract when we had questions and always made sure we understood what he was saying. Andy is very approachable which makes him an outstanding estate agent! The most important thing is, he was easily reachable whether by phone, email or text and he always happy to help regardless. Overall, I will definitely recommend Spencer James and particularly Andy as the service he provided was impeccable!... Read more
Tenant
1st Jun 2018 (6 years ago)
Yusuf
We viewed a few properties with Andy from Spencer James until we found the perfect one. He was brilliant with the whole moving in process and ensured everything went seamlessly.
Andy was really helpful with helping us find the right flat in the exact area we wanted and even after we moved in he was kind enough to check up on us to make sure everything was fine.... Read more
Tenant
30th Apr 2018 (6 years ago)
S kontou
Great knowledge of the industry and offered great advice when I was seeking to buy. Would definitely recommend them.... Read more
Buyer
29th Apr 2018 (6 years ago)
I Yanev
Spencer James Residential is an efficient, reasonable, friendly and professional estate firm- couldn't ask for more. Andy (the estate agent)was outstanding who went above and beyond to help us find the right property.Andy did everything to ensure that the tenancy started on time and without any difficulties.Highly recommend them.... Read more
Tenant
27th Apr 2018 (6 years ago)
R Chachia
We were looking for a new flat and had viewed a few with Andy before he found us the perfect one. He was very professional yet approachable and guided us through the whole process efficiently. He definitely went above and beyond to help us with the whole moving process, ensuring everything would be perfect. I honestly cannot stress how much easier he made things for us - Overall fantastic service and I would genuinely recommend him!!!!!... Read more
Tenant
20th Apr 2018 (6 years ago)
K Boopathy
Got the right property within our budget in a short span of time. Their staff is excellent especially Mr. Andy. Thanks Andy for helping us to find a home which we loved it.... Read more
Buyer
15th Feb 2018 (6 years ago)
D Bussola
They are being very attentive since visiting the house, the entire documentation process and now in solving the small problems. I really recommend it.... Read more
19th Nov 2017 (7 years ago)
M P
Got the right property within our budget in a short span of time. Thanks Andy for helping us to find a home which we loved it. Andy was very prompt with getting back to emails and phone calls, he has been a great help. I definitely recommend them in the E16 area, fees are not as high as other agents. Thank you!... Read more
Buyer
22nd Sep 2017 (7 years ago)
F F
Spencer James have been brilliant from the outset. Andy did everything to ensure that the tenancy started on time and without any difficulties. He has always responded quickly to requests for assistance or guidance and sorted out repairs. I can't speak highly enough of the service Spencer James have provided.... Read more
Tenant
6th Sep 2017 (7 years ago)
F Ngwa
Andy (estate agent) has been very helpful from the onset of our search. Helped to have the few repairs in the flat done. Some took a little longer but Andy did ensure they were done. I will recommend his services and that of the company. Useful having them round the corner too... Read more
Tenant
7th Aug 2017 (7 years ago)
N Xmas

I have been working with Spencer James for almost ten years, I can honestly say that they are the strongest agent in the area and I fully recommend them to anyone. They're professionalism and reliability is second to none, and they have always delivered and exceeded my expectations. I often don't have time to monitor my investment properties and I know I can always hand the responsibility over to Spencer James on management, rentals and sales.
When purchasing properties they have delivered opportunities below market value, with regards to rentals they have always secured strong tenancies paying above market rates, and on management they simply take care of all responsibilities using their initiative to make sure everything runs like clockwork. It's incredible that this is all delivered for such competitive fees.
What surprised me most is their ability to rent properties all over London. As they continued to exceed my expectations I started to give them properties out of their area, and they not only managed to let them on time but achieved better rents than competing agents in the local area.
Andreas Panteli who has worked on both sales and lettings has particularly impressed me, and I recommend that all interested parties get in touch with him. He's someone who goes above and beyond the call of duty, in turn making the whole process run like clockwork. He'll often go out of his way, even when out of hours to see that his clients needs and expectations are met and delivered to the highest standards.
I now just use Spencer James for all my property matters, as I can rest assured that everything will be taken care of to the highest standards, allowing me to devote my time and efforts to other areas of my life.
Highly recommended.
Greg Kessler... Read more
Landlord
29th May 2017 (7 years ago)
M 17
Worst estate agent from my experience. They provide poor services to the tenants. Very rarely fix anything in the flat. They provide poor quality check in report, so the landlord charge us for damages that previous tenants did. Some of the staff in the office very rude. Also the flats are very poor quality built. I don't know who was the developer, but they did terrible job. The walls are very thin, you can hear everything. The windows not properly fitted, it's very cold there in the winter. Never rent with them any flat or house in E16 area.... Read more
Tenant
16th May 2017 (7 years ago)
M Qadri
I have sold my Flat through Spencer James, I received extremely good service. Especially Thomas Cann ( One of their staff) He was really very supportive, He was treating me not as a client but as a friend in the process of not only selling my property but also in the process of buying new bigger and better property as well. Without Mr Thomas help it would impossible for me to sell my flat in such a decent price.
Thank you Spencer James
Thank you THOMAS CANN... Read more
Seller
14th Oct 2016 (8 years ago)
L hopley
FIRST RATE EXPERIENCE. This team is highly professional, intelligent and resourceful. They helped me beyond the call of duty in a distressingly complicated house sale involving a lengthy tenant eviction and a tricky buyer. Each step was approached sensitively, yet thoroughly and I would not hesitate to use them again.
Particular mention to Thomas Cann who led the sale and who is extremely skilled and knowledgeable, in addition to being firm and decent in his handling of all parties concerned.
The Spencer James team also handled the sale of my partner's flat which sold instantly and at asking price following perfectly positioned and beautifully photographed media listings.
We cannot recommend them enough.... Read more
Seller
7th Oct 2016 (8 years ago)
S Aledros
Easy & smooth experience with Spencer James. Thank you to Adam Thomas for helping myself and my husband find what we were looking for quickly. Adam was very prompt with getting back to emails and phone calls, he has been a great help and the rest of the staff at Spencer James are very welcoming and professional. I definitely recommend them in the E16 area, fees are not as extortionate as other agents. Agencies have a very bad name these days and Spencer James definitely take that away. Thank you!... Read more
4th Oct 2016 (8 years ago)
Y Omura
Been three months since I engaged Spencer James to fully manage my flat and couldn't be happier. After a truly horrible experience with a rogue agent in E14 area, I reached out to Tom Murrell at Spencer James and everything has been going well since. Adam Thomas who deals with the daily queries and matters is efficient, polite and very responsive - absolute pleasure to deal with.
Spencer James has dispelled the extremely negative view I've had towards the real estate agents. Despite the property being transitioned from a difficult tenant, and me having to manage all this from Australia, Adam and the team were quick to organise all necessary repairs, a fresh coat of paint and even found me a tenant, with hardly any loss of earning from the transition.
I would recommend Adam (and Spencer James) for anyone thinking of letting their flat out.... Read more
Landlord
25th Sep 2016 (8 years ago)
J Love
The staff are friendly and helpful; And anything that needs attention is usually dealt with on the same day or the next working day.
I had one incident with them not knowing a situation well enough, which led to me being put under pressure to find something, but they immediately rectified the error and I am now in a flat managed by them.
I would recommend their services to anyone looking for properties nearby.... Read more
Tenant
23rd Sep 2016 (8 years ago)
D idid
Giant charge for cleaning after moving out even though the house was perfectly clean and walls were repainted. Left in much better condition than when we got it. Do not reccomend!!... Read more
Tenant
1st Jul 2016 (8 years ago)
B Plodzien
DO NOT RENT ANY APARTMENT FROM THIS AGENCY!!!!!!!... Read more
Tenant
1st Jul 2016 (8 years ago)
I Yirmi29
Awful experience! I booked two viewings, no body turned up! I called to find out where they were, I was informed there was no booking and that they dont have access to the property. Furthermore, i was informed the second property had been sold but still on there website as available! What a waste of my Saturday afternoon!... Read more
31st Jan 2015 (10 years ago)