Deal with this estate agent will be nightmare you prepare to be. just bought a house in guildford. given the offer to the seller. the estate agent pushed price and arrange unrealistic exchange and completion date. this results in the seller withdraw the listing. half year later, the seller is ready to sell. the estate agent disclosure both the sellers and buyers personal information to financial brokers and insurance thirdparties for marketing.
during the communication with them, it is hugely unreliable and unfriendly. no customer service and professionalism.
at the completion date, the sellers cannot give keys to estate agent and the buyers waste time to wait for the keys to be given.
completely rubbish. both the sellers and buyers should be avoid..... Read more
Buyer
31st Jan 2022 (3 years ago)
J Wyllie
Having been so impressed with Strutt & Parker when I purchased, they were my agent of choice when it came to sell. I continued to be impressed and felt in safe hands throughout. Ken, Paula, Jackie, Hayley and Pippa were all fantastic and a joy to having dealings with. The Matterport Tour proved to be an excellent marketing feature. I thoroughly recommend.... Read more
Seller
5th Jan 2022 (3 years ago)
N Ross
Very pleased with the service I received - always professional and proactive. Really went the extra mile. Thank you Paula Moore and Jackie Knights!... Read more
16th Sep 2021 (3 years ago)
P Harris
Jackie and Holly and S&P have been amazing. They were our vendors agents but I really appreciated the regular communication, updates and proactive nudging. Thank you for all your help, and would highly recommend.... Read more
Buyer
25th Aug 2021 (3 years ago)
T Ford
A fair estate agents with good helpful staff... Read more
26th Jun 2021 (3 years ago)
F Chester
We sold our house in record time (within minutes, literally, of it hitting the market) thanks to the team at Strutt & Parker in Guildford. Jackie and her colleagues were always super responsive when we needed them and the whole process went really smoothly and was unexpectedly stress free!... Read more
Seller
8th Apr 2021 (3 years ago)
C Mccleary
Jackie Knights gave great advice throughout our house hunting process. Thanks for all of the help and support!... Read more
6th Apr 2021 (3 years ago)
M Lebus
Holly and her team at Strutt & Parker were brilliant. We sold our house during lockdown which was never going to be straightforward however the staff were on the case throughout. Highly recommend this team.... Read more
Seller
4th Apr 2021 (3 years ago)
Holly and Jackie were absolutely fantastic and even though our purchase was stressful they were friendly, supportive and helpful throughout the whole process. Would definitely recommend and we will use again when the time comes!... Read more
Buyer
23rd Mar 2021 (3 years ago)
A Jefcoate
Jackie and Holly were fantastic to deal with. They were always super responsive, understanding and seemingly unphased by the mad rush caused by the pandemic.
As is always the case, we had several hurdles to work through, Jackie and Holly were brilliant at working those through.
Thanks!... Read more
6th Mar 2021 (3 years ago)
R Brown
We bought a flat through S&P and mainly dealt with Jackie. Jackie was very helpful and responsive throughout. Overall the service was professional and the transaction was handled efficiently. Good job!... Read more
Buyer
22nd Feb 2021 (3 years ago)
S Thorley
We bought a house recently through Strutt and Parker in Guildford. The team is extremely professional, proactive and very pleasant to deal with. They managed a complex chain of seven sales/purchases successfully to completion. Highly recommended!... Read more
Buyer
3rd Feb 2021 (4 years ago)
S Harrison
Big thanks to Paula and Jackie. They are highly proactive in chasing and pushing things along, and very professional with it. They were in fact not my estate agents but my vendor's - but because my own agent was next to useless they stepped in and did some of their job for them! Highly recommended.... Read more
Buyer
15th Dec 2020 (4 years ago)
D White
We sold our home with Strutt & Parker during lockdown. A tense experience, but they held our hand throughout and did a great job. Particular plaudits to Paula and Jackie, who navigated a complex and lengthy chain to a dramatic simultaneous exchange and completion this week. Thank you team, you were great.... Read more
Seller
27th Nov 2020 (4 years ago)
B Toon
A strange one this, but Strutt and Parker were not our actual Estate Agents, they were in fact our Vendors agents who we got to know during a protracted sale which has now all exchanged satisfactorily.
Not though with much help from our actual agents who seemed to be absent on parade a lot of the time and it became apparent to us that Jackie and Paula were not only driving the process on behalf of our vendor, but also noticed the problems in our chain too which on a few occasions they drew our attention to.
This enabled us to update our Agents and effectively do their job for them.
If I could have got away with paying our fee to them, I probably would have.
Hopefully we wont be needing Estate Agents any time soon, but I know who we would choose if we ever did.... Read more
Buyer
10th Nov 2020 (4 years ago)
M Coles
Thank you to the wonderful team at Strutt and Parker Guildford for your excellent service throughout the process. From the first call to the office, every single person has been responsive, caring and extremely professional. Every time an issue cropped up, it was dealt with swiftly, keeping us informed along the way. You all managed to make selling our property really quite simple, thank you!... Read more
Seller
21st Oct 2020 (4 years ago)
J Baker
We have just gone through a house move which lets just say was not as simple as anyone had hoped, but it was kept on track by the excellent team at Strutt and Parker in Guildford. The process we encountered on our sale was complex, and the relationship with our seller was managed exceptionally well by Jackie - who quite frankly kept the dream alive, and us heading into the house we had dreamed of for our family for the next 20 or 30 years. Lets just say that in comparison to our own estate agency experience on selling - it was night and day. If we ever need to move again - S & P are our first stop.... Read more
Buyer
6th Oct 2020 (4 years ago)
A Stebbings
We had been looking for our ideal farmhouse in the Surrey hills for over six months. Holly Pearn, at S&P Guildford, realised that we would shortly be a cash buyer which her client would value. She also established that both we and our client would honour our initial offer - the asking price. Unfortunately, our exchange was frustrated by CV. However, Holly’s colleague, Jackie Knights has been amazingly supportive to both her client and ourselves in managing our expectations while ensuring that all parties in the chain remain committed. Thanks to both of you!... Read more
Buyer
1st May 2020 (4 years ago)
M pollard
i would like to thank everyone at Strutt & Parker for all their help and hard work to make my move as smooth as possible. A very professional estate agent who I would highly recommend.... Read more
15th Feb 2020 (5 years ago)
I Couchman
Thank you to the team at Strutt & Parker for all their advice and support during our recent house move. They were personable, professional and helpful throoughout the whole process making good recommendations along the way.. Hopefully we wont be moving anytime soon but if we do we know who we would go back to.... Read more
15th Feb 2020 (5 years ago)
I berriman
Strutt and Parker provided me with up to date information regarding the process for sale for a family property. The process was explained sensitively and in detail. I would heartily recommend them.... Read more
Seller
28th Jan 2020 (5 years ago)
P kilroy
Holly and Jackie were brilliant in getting our house sale over the line. Thank you so much... Read more
Seller
18th Jan 2020 (5 years ago)
T Sweetland
As a property solicitor it is hugely important to work with an estate agent that is not only helpful but understands the transaction. Jackie Knights is always friendly and professional and I would definitely recommend her services and those of her colleague at Strutt and Parker Guildford.... Read more
15th Jan 2020 (5 years ago)
J Beere
Our house purchase seemed particularly complicated. Jackie and Holly were there every step of the way. They navigated us all through this transaction with empathy and great attention to detail. Thank you!... Read more
Buyer
11th Jan 2020 (5 years ago)
C Choi
I have had fantastic service from all the team at Strutt & Parker's Guildford office. They have marketed our house well and always given helpful feedback on viewings. I would definitely recommend them to friends wanting a good estate agent.... Read more
Seller
8th Jan 2020 (5 years ago)
M Towers
Great support throughout the transaction, overcoming problems caused by un-helpful vendors/ solicitors along the way. Would very much recommend...... Read more
Buyer
31st Oct 2019 (5 years ago)
A Mouser
Jackie Knights & Holly Pearn go over & above with the service they provide!
They are very knowledgeable and always respond very quickly to all communications. Highly recommended!... Read more
1st Oct 2019 (5 years ago)
T Solicitors
As conveyancing solicitors the Partnership team are in contact with a number of estate agents every day. The team at Strutt & Parker Guildford are always friendly, professional and an absolute pleasure to work with. We would definitely recommend their services. Thank you... Read more
24th Sep 2019 (5 years ago)
M Cassidy
Very professional and supportive. Proactive in their engagement of the processes. Would highly recommend.... Read more
31st Aug 2019 (5 years ago)
J Esteve
Veruy helpful and reliable. Jackie has always gone the extra mile to make the whole buying process easier.... Read more
Buyer
26th Aug 2019 (5 years ago)
T Blue
Very impressed by the Guildford office and their professional approach. The subject of money laundering came up due to providing funds to a relative to make the purchase. This was handled with great discretion and integrity.... Read more
Buyer
12th Aug 2019 (5 years ago)
J Olsen
My mother in law was down sizing and moving from the house she had lived in for 50 years. She bought her new house through Strutt and Parker - they guided her through the process with great patience and understanding making the move as stress free as possible for her. We couldn't recommend them more highly.... Read more
Buyer
31st Jul 2019 (5 years ago)
A Williams
Professional and informative regarding the purchasing process.... Read more
Buyer
29th Jul 2019 (5 years ago)