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  1. Home
  2. Susan Metcalfe Residential - Chelsea
Susan Metcalfe Residential - Chelsea Logo

Susan Metcalfe Residential - Chelsea

Opens tomorrow at 9:15am
10 Hollywood Road, London, SW10 9HY
Susan Metcalfe Residential Chelsea are an estate agent in Fulham. They mainly list properties in SW10, SW3 and SW5. Over the last 6 months, they've listed 10 properties, with 18 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Rightmove and OnTheMarket.

Opening hours

  • Monday 9:15am - 6:00pm
  • Tuesday 9:15am - 6:00pm
  • Wednesday 9:15am - 6:00pm
  • Thursday 9:15am - 6:00pm
  • Friday 9:15am - 6:00pm
  • Saturday Closed
  • Sunday Closed
View all details

Susan Metcalfe Residential - Chelsea Reviews (23)

Have you used this agent?
  1. 61% 5/5 Stars
  2. 0% 4/5 Stars
  3. 0% 3/5 Stars
  4. 0% 2/5 Stars
  5. 39% 1/5 Stars

E Ibrahimi

1/5 Stars
Terrible Terrible Service! This company's performance is utterly disappointing, providing a service that can only be described as a complete joke. They oversee the management of the residential block where I reside, and we've endured the absence of both hot water and heating for nearly a month, precisely during a period of freezing temperatures and incessant rain. Their attempt to address the issue involved dispatching what seemed to be inexperienced plumbers who failed to provide any viable solutions. Throughout this ordeal, I made multiple calls seeking information and a prompt resolution. Unfortunately, the individual Ivvone, who answered my calls, displayed a dismissive attitude, as if she were doing me a favor by even hearing my concerns. Frustrated by the lack of progress, I persistently requested to speak with a manager and lodged a formal complaint via email. Regrettably, my efforts were met with silence—no response or call from anyone in authority within the company. The overall experience has been a testament to their disregard for customer satisfaction and a blatant lack of accountability. I've decided to escalate the issue against them even further. However, I believe it's essential for others to be aware of my experience and to steer clear of them whenever possible.... Read more
2nd Nov 2023 (18 weeks ago)

F Rowse

5/5 Stars
Susan Metcalfe and her team were extremely kind, efficient and professional in their advice and guidance.... Read more
15th Mar 2023 (11 mo. ago)


1/5 Stars
A very stressful experience dealing with this agency. A big regret. So many hours of my free time have been wasted chasing people who needed respond to emails, sending pointless emails back and forth and having to do the work on their behalf. Took 6 months to get an intercom installed. Would never recommend. Could’ve done a far better job myself.... Read more
8th Nov 2022 (1 year ago)

V treggiari

1/5 Stars
Avoid this estate agent at all costs. They are clueless about managing properties, spend a lot of time sending long emails but totally lack effectiveness.... Read more
12th May 2022 (1 year ago)

D Singhal

5/5 Stars
Great team, very responsive to queries, efficient. Overall, it was a wonderful experience working with them!... Read more
29th Nov 2021 (2 years ago)

P Can

5/5 Stars
Susan Metcalfe and the team have been very helpful throughout the tenancy process. The negotiation through to the move in, as well as the continued service even when in the property was exception! I can only speak positively of the team, and strongly recommend people in the Kensington & Chelsea area to consider using a boutique agency like this!... Read more
17th May 2021 (2 years ago)

S miller

1/5 Stars
terrible bunch of half wits. incompetent throughout and stuck in 1980's. these estate agents are the worst and everything you fear of. they have no idea what they are doing. a complete mess. give your business elsewhere. don't believe their fake reviews! Run for the hills.... Read more
17th Feb 2021 (3 years ago)

T Kitching

5/5 Stars
A couple of months ago I let my flat in Oval through Susan Metcalfe Residential - Can I say what a pleasure it was doing business with them. Courteous, professional and above all efficient. They had tenants in the property within days of it going on the market! I couldn't recommend them highly enough.... Read more
30th Nov 2020 (3 years ago)

A Page

5/5 Stars
As a new tenant in an apartment managed by Susan Metcalfe we have had a very positive experience. The whole process, from viewing to moving in, was completed extremely quickly and thoroughly professionally. The team was a delight to deal with. And, most importantly, we love the flat. Thank you.... Read more
26th Nov 2020 (3 years ago)


5/5 Stars
Our experience with Susan Metcalfe was wonderful. Absolutely professional, super responsive, polite and with a lovely human touch which was so important for us. We would recommend without reservation. Special thanks to Sam for putting up with us so patiently.... Read more
26th Oct 2020 (3 years ago)

M Simons

5/5 Stars
We have worked together with Max England of Susan Metcalfe for several years on Joint Agency Instructions for both rental and sales transactions. Max is one of the best estate agents in the West End of London and able to provide expertise and knowledge that ensures our clients are given the best possible service.... Read more
30th Sep 2020 (3 years ago)


5/5 Stars
Great company to deal with and Belle the dog is so lovely!... Read more
29th Sep 2020 (3 years ago)

E 1

5/5 Stars
A great team and highly recommend them!... Read more
29th Sep 2020 (3 years ago)

S Ramsden

5/5 Stars
From start to finish I found Susan Metcalfe Residential extremely efficient and professional. Michael was excellent and not pushy at all when showing the property. The whole process from start to finish was breezy and think the agency is actually very good. The managing agents were responsive and friendly. From reading some of the other reviews (clearly from disgruntled individuals) one would not get the right impression. Susan Metcalfe have been very good as far as I'm concerned.... Read more
20th Aug 2020 (3 years ago)

L Sutcliffe

1/5 Stars
Worst estate agent ever. Bunch of scammers.... Read more
24th May 2020 (3 years ago)

Performance stats

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