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  1. Home
  2. The Home Cloud
The Home Cloud Logo

The Home Cloud

Closes at 7:00pm
10a West End Road, Mortimer, RG7 3SY
The Home Cloud are an estate agent in Reading. They mainly list properties in CF10, TS25 and TR27. Over the last 6 months, they've listed 6 properties, with 18 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla and Rightmove.

Opening hours

  • Monday 8:30am - 7:00pm
  • Tuesday 8:30am - 7:00pm
  • Wednesday 8:30am - 7:00pm
  • Thursday 8:30am - 7:00pm
  • Friday 8:30am - 7:00pm
  • Saturday 10:00am - 5:00pm
  • Sunday Closed
View all details

The Home Cloud Reviews (33)

Have you used this agent?
  1. 91% 5/5 Stars
    91%
  2. 0% 4/5 Stars
    0%
  3. 0% 3/5 Stars
    0%
  4. 0% 2/5 Stars
    0%
  5. 9% 1/5 Stars
    9%
All (33)
Seller (0)
Buyer (0)
Landlord (6)
Tenant (15)
General (12)

M Hodge

5/5 Stars
Hi all, reviewing this company home cloud and appreciation and gratitude of Gemma, she been helpful, polite and responsive to aspects of working along side as sub contractor to carry out various task and plumbing, she has an understanding of works and knowledge. Been great communication with liaising with myself and tenants to arrange access to jobs, and after care. I speak as a contractor and tenants I’ve met have said she a great asset to the company and enjoy having her as my contact to deal with home cloud clients. Absolute delight. Look forward to carrying our relationship in the 2022 year as she progresses to be a great co-ordinator to myself and tenants… Go Gemma... Read more
26th Jan 2022 (3 years ago)

P Plush

5/5 Stars
My company carries out end of tenancy cleans for Home Cloud properties I predominantly deal with Gemma in the office who is always friendly and responsive The properties are always kept in good condition which makes our job a lot easier ! Great company to work with !... Read more
25th Jan 2022 (3 years ago)

C Scott

5/5 Stars
I had a great experience entering into a rental agreement with The Home Cloud. From initial viewing, through to the start of my tenancy, all contact was professional and efficient. The property assistant Gemma, was prompt in response to all my enquiries and kept me informed ahead of time as to how the process was progressing, which made me feel at ease. In comparison to a couple of other estate agents I've had enquiries with in the area, The Home Cloud were far superior and I would happily rent with them again.... Read more
Tenant
22nd Jan 2022 (3 years ago)

S Weller

5/5 Stars
Gemma has been a great help throughout, from first being shown the flat to getting any maintenance issues squared away in a good amount of time. Always ready to help on the other end of the phone.... Read more
11th Jan 2022 (3 years ago)

S Alison

5/5 Stars
Honestly the BEST service I have ever received. I am going into renting my first property by myself and Gemma Froude has been the most supportive, responsive and helpful person I have had the pleasure of meeting and managing the whole process. I couldn't recommend Gemma - or The Home Cloud, enough. 5 stars doesn't quite cut it! :)... Read more
Tenant
16th Nov 2021 (3 years ago)

D Robinson

5/5 Stars
Gemma has been fantastic with getting us settled into our new flat. She has sorted absolutely everything for us and any question asked she has got back to us so quickly. Would highly recommend!... Read more
Tenant
14th Oct 2021 (3 years ago)

C Howell

5/5 Stars
We currently rent a property through the home cloud and have been very happy with the service received. Specifically, Gemma is always on hand to help with any issues and during move in she checked in on us frequently to make sure we were happy.... Read more
Tenant
2nd Sep 2021 (3 years ago)

James

5/5 Stars
Recently rented a flat from Gemma Froude. She was very helpful and responsive and sorted everything very promptly and kept me updated by text or email every step of the way. The only negative is that I was advised that the flat would be professionally cleaned before I moved in, which it didn’t appear to have been (floor very dusty, furniture not clean etc) though I’ll still give 5 stars as I imagine that’s more the fault of an outside cleaning company than the estate agency itself.... Read more
Tenant
31st May 2021 (3 years ago)

C Davies

5/5 Stars
Recently rented a flat from Gemma. She was extremely helpful in providing the information we needed and also text us outside of her working hours to ensure we were happy. Any issues that have arisen have been resolved extremely quickly which is very comforting to someone who has not private rented before. I would really recommend!... Read more
Tenant
28th May 2021 (3 years ago)

L Emmerson

5/5 Stars
Gemma has been amazing for me and my partner. We're first time renters and with her help she has answered all our questions so promptly and professionally. Highly recommend The Home Cloud. Thanks so much Gemma!... Read more
Tenant
27th May 2021 (3 years ago)

Eve

5/5 Stars
Working with The Home Cloud has been the smoothest professional experience I’ve had so far in my renting experience. All the representatives I and my flat mate spoke to, from the beginning to the end of the process, were phenomenal to work it. They answered all the questions we had promptly and kindly suggested schemes for us to consider to make our tenancy experience better. We’re working with Gemma Forde at the company and we couldn’t have asked for a better home :) x Pardon the pun... Read more
Tenant
14th May 2021 (3 years ago)

J Gathercole

5/5 Stars
Delighted with the services of The Home Cloud. They have helped me find my new home in a very trying time. Very professional services and communication. Extremely pleased and appreciative of the customer service. They made the process very easy and talked through any concern or question I had. Gemma was extremely helpful. Outstanding.... Read more
22nd Apr 2021 (3 years ago)

M ih

5/5 Stars
The Home Cloud have genuinely helped me so much with finding a great property and they have been nothing but helpful and professional throughout the whole process. They are very responsive and get back to you right away. I highly recommend!... Read more
29th Mar 2021 (3 years ago)

O Ganbold

5/5 Stars
I have had an amazing experience with The Home Cloud from start to end of the process. Amber and Gemma has shown great attention and help - she's been extraordinary in dealing with the letting process. I will be always grateful for his help!! Thank you a thousand times,... Read more
Landlord
15th Feb 2021 (3 years ago)

E Barry

5/5 Stars
Such a great company! So easy to contact and they are very responsive with emails. They have been very quick to help and answer any queries we have. I have nothing but great feedback for them. In particular Gemma and Amber have been great with answering any and all questions we had.... Read more
3rd Feb 2021 (4 years ago)

G Dollin

5/5 Stars
Excellent service from start to finish. Providing support and advice when necessary and have been nothing but friendly in dealing with any issues involved in my move... Read more
3rd Feb 2021 (4 years ago)

M Putri

5/5 Stars
Had such a lovely experience during my home application. My agent Gemma was very understanding, patient and informative and guided me throughout the whole process with ease! I managed to secure my home in such swift manner. Nothing but positivity and good vibes.... Read more
2nd Feb 2021 (4 years ago)

J Little

5/5 Stars
Excellent service given by the team at The Home Cloud. Amber was extremely helpful, professional and efficient when it came to sorting out the rental of our new home. Very highly recommended if you want an efficient and smooth rental process.... Read more
Tenant
15th Jan 2021 (4 years ago)

R Abalos

5/5 Stars
I have difficulty finding a house to rent since I am overseas and agencies were not responsive enough with my queries. But thanks to the assistance of this agency esp. Amber, I was able to secure a new and lovely flat.... Read more
Tenant
26th Nov 2020 (4 years ago)

J Moody

5/5 Stars
Strongly recommend. THC’s fully managed service offers excellent value for money. Short turn round time for finding tenants. Very responsive and great communication. Amber in particular continues to impress; very professional, helpful and clearly appreciated by my tenants.... Read more
Landlord
6th Nov 2020 (4 years ago)

G Gascoyne

5/5 Stars
A great first experience using a letting agency, everything was so smooth and all our emails and questions were answered quickly and efficiently. I'd really recommend Amber and The Home Cloud.... Read more
Landlord
24th Oct 2020 (4 years ago)

M Fakorede

5/5 Stars
Very professional and Amber was a great help, responsive to emails always, nothing was hassle for her. Would definitely recommend:)... Read more
25th Sep 2020 (4 years ago)

B N

5/5 Stars
One of the best Letting agency, contionuos support provided especially during pandemic all the problems were addressed professionally though there were so many challenges and Amber is one of the best letting agent who helped alot during my entire tennancy. Thank you team for your excellent service.... Read more
Landlord
23rd Sep 2020 (4 years ago)

J Woodmancy

5/5 Stars
I worked with Amber and start to finish, quick and expert help, even with all the current climate issues, she has worked hard to assist me even if I have been annoying and pestering, I am happy to know that amber and her team were there to help. Best letting company I have dealt with.... Read more
Landlord
24th Mar 2020 (4 years ago)

D Murray

5/5 Stars
I have let a flat out through Homecloud for over 2 years. They have provided exceptional service in terms of speed and resolution every time we have interacted. From sourcing a tenant through to day to day management they have made the whole process painless and dare I say... enjoyable! Tom and Amber - thank you for your hard work.... Read more
Landlord
2nd Mar 2020 (4 years ago)

L Banks

5/5 Stars
After reading mixed reviews about the company and staff I was very wary. But I honestly can not fault Amber or Tom who have helped me through the whole process from viewing to my move in date. Quick response with emails and nothing was to much hassle (had a lot of questions first time moving out) would definitely recommend!... Read more
Tenant
3rd May 2019 (5 years ago)

A Patel

5/5 Stars
Very helpful!... Read more
3rd Jan 2019 (6 years ago)

K Moyer

5/5 Stars
Great service... Read more
3rd Jan 2019 (6 years ago)

L Sadler

1/5 Stars
I rented a flat in April and have had numerous problems that took months to sort out. I feel Home Clouds customer service is not there, Ive sent numerous emails and then resort to calling and leaving message after message and no one gets back to you. We were told our windows would be cleaned every quarter and it’s my 6th month of renting and no windows have been cleaned to date. It’s a small block of 3 flats, and the other two tenants have experienced problems that are not being attended to also. All in all we’re doing our end of the bargain by paying our rent on time, yet the customer service levels are not there to meet the needs of the tenants.... Read more
Tenant
26th Oct 2018 (6 years ago)

R Walker

1/5 Stars
We have used The Home Cloud for the property me and three others currently rent and have repeatedly been ignored for callbacks, email queries and had to organise the cutting of extra keys - we were given one between four. We’ve now been here for more than three months. Faulty doors, furniture & a leaking shower have not been fixed in over a month. The two reviews below must have had very different experiences to us. But I’d probably give them a good rating if they paid my wages too (Robert Laimer), or was in a relationship with the owner of the business (Lydia Allen).... Read more
Tenant
26th Oct 2018 (6 years ago)

J LTD

5/5 Stars
I have recently rented a property via the Home Cloud and I would definitely recommend them. Great customers service and I now look forward to moving into my lovely new home. Many thanks to Amber & Tom.... Read more
Tenant
25th Oct 2018 (6 years ago)

L Allen

5/5 Stars
Very quick, friendly and professional service... Read more
17th Oct 2018 (6 years ago)

R Walker

1/5 Stars
More difficult to find than the Loch Ness Monster. I have used The Home Cloud for the property I currently rent and have repeatedly been ignored for callbacks, email queries and had to organise the cutting of extra keys for my rental property (despite being a two-bed flat) which is shared with three others. Had I known at the start what a nightmare this company was to deal with and how regularly they ignore their customers, there is no way I would have rented the property.... Read more
Tenant
6th Jul 2018 (6 years ago)
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