Xiahou
BE WARNED: Unapologetically incompetent.
Agent failed to inform us that our offer was rejected. When confronted will repeatedly avoid apologising and instead lie and claim they did send an email (they didn’t.).
Furthermore, we placed a revised offer, and when we rung up the next morning to see if a decision had been made they once again lied and claimed they had not received an email and that the property was sold stc from another offer which came after ours.
Never would I look at a house being sold through them again. Very very poor and unhelpful service.... Read more
Buyer
5th Dec 2024 (7 weeks ago)
The staff at Tiffen & co were very helpful and friendly and kept us informed all the time.... Read more
Seller
2nd Dec 2024 (8 weeks ago)
Although I viewed a property 2023 I failed to buy it because my property sale fell through, I will be back in touch with them for a future buy..
only negative about any properties viewed with agents in Carlisle, they do not insist the sellers present the property/not meaning furnished just a bit cleaner, rubbish picked up mail collected or boxed, repairs best to see as first impressions count..
still it’s the system there, I am a retired estate agent.... Read more
Buyer
30th Sep 2024 (17 weeks ago)
N Rodenhurst
When we bought our house 3 years ago we remembered Tiffins showed us another house and the person was punctual and polite. So now we are selling we called Tiffins. Arranged an appraisal for 1pm today while on lunch break. Text from Neil Emerson at 12.30 reminding us. Nobody arrived. 1.50 a phone call to say he had been stuck in another meeting. Not good enough. Phone call ended. Won't be selling this house through them or buying our next one either. Slow hand clap.... Read more
Seller
26th Jul 2024 (5 mo. ago)
I was the executor of a relative's estate and had to arrange the sale of the house. I am not familiar with Carlisle and was particularly impressed with Tiffen's local knowledge. I was also pleased with how well Tiffens negotiated a deal for me and kept me informed.... Read more
Seller
7th Jul 2024 (6 mo. ago)
Excellent service. Always kept me up to date on viewings and feeedback... Read more
Seller
7th Oct 2023 (1 year ago)
Bought property with Tiffen so happy to sell it with them.... Read more
Seller
6th Oct 2023 (1 year ago)
C McArthur
Don’t deal with this company.
You put in an offer over asking price on day one, they say all viewings must be completed before offer accepted, you get a call there has been a counter offer, you add on another £3000 pounds, next day they send email house is sold the buyers in a better position no answer when I ask what position is that, on top of that they still had viewings booked and one of them was us so all were cancelled
We want a home, not an Airbnb, not a holiday home, but estate agents put prices up so high ordinary people cannot afford them they are only interested in commission , they are all responsible for how high priced the housing market is.
There should be a law no second homes.... Read more
Buyer
14th Mar 2023 (1 year ago)
D Stanton
I've sold 2 properties through Tiffens over the last year. The first was not long after the COVID lock downs when there was a buying frenzy in the property market. The second was recently in a challenging sales market impacted by the "cost of living crisis", fast rising mortgage rates etc.
In both cases I was pleased with the property valuation and the marketing descriptions which were were published very promptly. Again, in both cases I received multiple offers within a few days resulting in acceptance following guidance given by Tiffens regarding the most suitable buyer. I'm pleased to say that the sales process went from offer acceptance through to completion without any hitches. The communication throughout was spot on - being both informative & timely. I've bought & sold a few properties in Carlisle over a number of years and in my experience Tiffens are second to none among estate agencies.
I cannot fault them and have no hesitation in recommending them for their thoroughly professional service and "getting the job done"... Read more
Seller
13th Feb 2023 (1 year ago)
J Wilkinson
I was recommended Tiffins from a friend.
They have been so professional and efficient, making selling my mums house after she passed much better than I thought
Neil took amazing photos if the house and it was marketed really well. It went the first morning .
The girls in the office are wonderful, always there with a helping hand ??
They workin conjunction with Bendles who were very good too.
Well done that team ????... Read more
Seller
21st Jan 2023 (2 years ago)
D Bowden
From our first contact with Neil Emmerson at Tiffens Estate Agents Carlisle we knew we had made the right choice. The professional way all the staff handled the entire process of the sale of our home was a pleasure. From the appointment for valuation and Neil's friendly disposition at his visit, resulted in a very pleasant experience.... and of course a sale. Neil thank you and all your staff for everything.... Read more
Seller
3rd Dec 2022 (2 years ago)
S Allen
Went into store to ask for information about houses for sale, wanted actual printed info, wasn’t given any said it was all email!!! Not much point in having an office in the centre of Workington then !!!! Told me a property was sold, but still on the website. In fact I’ve seen at least three properties for sale my brother would be interested in. In areas I specified, but was told no properties for sale in those areas. Wasted journey to Workington, at least Whitehaven estate agents could give me hard copies.... Read more
8th Oct 2022 (2 years ago)
I cannot fault Tiffen! They were absolutely brilliant from start to finish. Fantastic team work, and so professional. Absolutely faultless! Thank you!!!... Read more
Seller
23rd Sep 2022 (2 years ago)
Tiffen were excellent from the valuation process, marketing and most of all the communication and updates around viewings and feedback. I would highly recommend.... Read more
Seller
9th Sep 2022 (2 years ago)
I asked the agent to arrange viewings for an Open day , which they seemed reluctant to do , however it was arranged and then a buyer coming a long distance couldn’t make it so viewed outside open day however they finally ended up being the successful buyer no vst ... Read more
Seller
31st Aug 2022 (2 years ago)
Tiffen & Co were fantastic throughout the sales process. Neil, Sarah, Chelsi and Nicola were all very professional and are a fantastic team. They were realistic in the asking price that they recommended and marketed the property in such a way I achieved a figure well above this. Thank you so much for excellent service throughout this process, you have been a pleasure to deal with.
Get Agent were amazing too and took out the confusion of selecting an Estate agent... Read more
Seller
29th Jul 2022 (2 years ago)
H Shploink
Very informative and a pleasure to deal with.... Read more
9th Apr 2022 (2 years ago)
D Johnston
Excellent customer service, quick to respond to requests for viewings and request for valuation. When i sold my property with them they gave feedback from viewings and were very professional and honest, Highly recommend... Read more
Seller
10th Jan 2022 (3 years ago)
M dag
I was viewing a property through them. Can't even describe how rude and uninterested their employee were (female). She kept reminding me I have 5 minutes left probably 5 times. Cheeky and abrupt. I wouldn't like them to be involved in selling my property.... Read more
7th Aug 2021 (3 years ago)
K Dude
No idea not used them yet... Read more
7th Apr 2021 (3 years ago)
A hodgson
Viewed a house over a month ago. I called last week to see if the the seller had a new price in mind for a quick cash sale, before we bought another we had seen. Five days later still no reply to my question. I called the seller and asked if they had asked him, he informed me that he had NOT received a call from Tiffens. Absolutely awful service!... Read more
9th Mar 2020 (4 years ago)
T Wolf
Never been, but your website is not good... Read more
27th Nov 2018 (6 years ago)
Very professional service.... Read more
Seller
13th Aug 2018 (6 years ago)