Do not rent from Cluttons. Proceed with caution.
We rented a flat from Cluttons.
The flat had a leak, causing damage to the floors and ceiling. It made the flat very unpleasant to live in.
We persistently asked Cluttons to repair the floors and ceilings for over a year. They didn’t take any action.
They have a very responsive sales team, that give you the false sense of security you are dealing with a competent agency. Don’t be fooled - you are not.
Cluttons carried out some minor repairs with sub par contractors, causing further damage to the property.
We had to move out, and as soon as we did they started to organise the floor being repaired. This highlighted as long as they were collecting rental income, property maintenance didn’t matter.
They shut off the water without telling us on our last day. Our cleaners couldn’t clean. We lost our money.
Subsequently, they had the audacity to take money off our deposit for it not being clean, despite there being no running water. Apparently, ‘even with no water, it should still be professionally cleaned’. If anyone can recommend a cleaners that can work without water, please let me know.
All in all, we are left with an extremely sour taste in our mouth after dealing with Cluttons and will not use them again.
8 weeks ago