5

We cannot recommend Hat & Home highly enough. From our very first phone call through to exchange, the service we received was exceptional.
Annabelle came out to value our property and immediately stood out from the competition. She arrived fully prepared with detailed market research to support her valuation and valued our home £15,000 higher than other estate agents. More importantly, she backed up that confidence with results. Hat & Home arranged viewings before the property had even officially gone to market or professional photos had been taken, and we accepted a full asking-price offer with no negotiations required.
Communication throughout the process was phenomenal. We had a direct line of contact with the entire Bracknell team via WhatsApp, and everyone was incredibly responsive. The team even visited before viewings to familiarise themselves with the property and ask questions, which gave us great confidence that they could showcase our home effectively.
Once our sale was agreed, we were handed over to Lisa, the Sales Progressor. Quite simply, she was outstanding. Due to a series of unfortunate circumstances, what should have been a straightforward move turned into a year-long journey involving three different onward purchases before we finally exchanged. Throughout it all, Lisa and the wider team were relentless in their support. Their communication, professionalism and ability to manage expectations undoubtedly played a huge part in keeping our buyer committed to the process for so long.
The final chain was enormous, with countless moving parts and potential delays. Lisa worked tirelessly to keep everything moving, chasing all parties up and down the chain, providing constant updates, and always keeping us informed. Her dedication was incredible and certainly did not go unnoticed. Even our solicitors commented on how effective Hat & Home were at progressing the transaction.
The dedication, communication, expertise and customer service shown by the entire team were second to none. We would never hesitate to recommend Hat & Home and wouldn't consider using anyone else in the future.... Read more
30th May 2026 (20 days ago)