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I am utterly disgusted and appalled by the way these estate agents have treated me as a tenant. After being an exemplary tenant, always paying my rent on time and looking after the property, I am now being refused my deposit for what clearly amounts to normal wear and tear.
Throughout my tenancy, this agency was unprofessional, unresponsive, and disrespectful. They never repaired anything I reported, despite my patience and cooperation. To make matters worse, they even let themselves into the property without proper notice, which is a complete breach of my privacy and tenancy rights.
Now, they are attempting to withhold my deposit to “redecorate” and paint the property — which is the landlord’s responsibility, not mine. Under the UK Tenancy Deposit Scheme and the Landlord and Tenant Act 1985, tenants are not responsible for fair wear and tear. The law clearly states that landlords are responsible for general maintenance, redecoration, and minor repairs that result from ordinary use over time.
What’s more, they are trying to blame me for hooks left on the walls that were already there when I moved in — left by previous tenants! I am being unfairly accused of damage I did not cause.
The property itself was refurbished using cheap materials — the kitchen worktop stains easily, and now they are trying to hold me liable for “stains” caused by the poor quality of the surface. The bathroom has mould due to lack of ventilation and no window, yet they’re trying to say that’s my fault too. This is absolutely outrageous.
I have been a respectful and responsible tenant, and to be treated this way is both unfair and insulting. I feel completely disrespected and taken advantage of.
I strongly urge anyone considering renting through this estate agent to stay far away. Their conduct is unethical, unprofessional, and they clearly do not value their tenants.... Read more
28th Oct 2025 (13 days ago)