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Left Without an Effective Way to Communicate<br>In my experience, communication with this managing agent was extremely disappointing. Over many months, I had repeated difficulty obtaining responses to what I believed were legitimate enquiries about the management of my home, service charges and governance matters. My emails were blocked, my communications became increasingly restricted, and I felt I was left without an effective way to communicate about important property management issues. Despite using the company's complaints procedure, I remained dissatisfied with the outcome. Based on my personal experience, I would not recommend their service.<br><br>Update (July 2026): Since writing this review, the situation has deteriorated further. I was recently informed that I should communicate through the property's maintenance portal, as this was effectively the only remaining method of communication available to me. However, despite being directed to use that system, I can no longer use it. Initially, I was unable to create a new maintenance issue because my property no longer appeared within the portal. I am now also unable to log in using credentials that had previously worked. I have written formally to Sandersons requesting an explanation and asking how I am now expected to report maintenance issues or communicate regarding the management of my home. At present, I have no clear means of reporting problems or raising legitimate enquiries, which is extremely concerning for any leaseholder.<br><br>Worst company I have ever dealt with<br><br>And still it goes on. Months have gone buy and they refuse to actually speak to me and block my emails, even though they are the Management company for my Flat.<br>Not a great position to take<br><br>Sanderson's UK would never use them<br>Dreadful customer service and responses<br><br>I would dispute your response. The review comes from personal interaction with Sandersons UK, their employee(s) and their reaction and treatment of individuals seeking transparency. It is not just about the issues mentioned in your reply, but much larger and more important matters<br><br>This is not a place to argue the facts of this dispute, rather for you to respond in a much more positive way that may lead to a different review<br><br>Now not responding to me for three weeks... Read more
23rd Jul 2026 (11 days ago)