* The Worst Estate Agents in Canterbury *
After handing in our keys at the end of the year, Sandersons took £150 from our deposit. They claimed it was due to the state and cleanliness of the property.
Myself and my housemates extensively cleaned the house before handing over the keys. We were given in inventory of the areas that required attention and were claiming the £150 for. The areas highlighted either needed a simple dust or hoover. The photos taken are laughable, they had to literally zoom in on specs of dirt. The areas were so small they would have never cost £150 to clean.
Additionally, we had left the house for three months due to lockdown in the pandemic. Therefore, a build up was expected. However, we all returned to clean it. Sandersons were not at all understanding of this, and the manager was quite frankly rude and dismissive.
They also asked if the next tenants could move in quicker but we explained this meant a quicker clean could only be given as we were given limited notice. Again, they were not understanding.
My bedroom window leaked severely during torrential rains that we had. It was not dealt with for two weeks, and I have to line the window with towels, and move my bed away from it.
We took our complaint to TDI and were successful, and received the full deposit back because it was shown that they were trying to scam us.
They treated us with no respect, and clearly thought that as students, we would accept this fee. I do not at all recommend renting a property with them. They take advantage of students by not repairing damage, then imposing the costs onto you.
30 days ago