Dan and Jane (Coalville branch) were fantastic from the offset and all through the process. Dan arrived at my property and I was so impressed with his honest, professional and down to earth nature that I cancelled all my other valuations (I've dealt with estate agents a lot in the past and it was such a relief to find one I trusted and believed in). Estate agents have a reputation for being smarmy however Dan was no such person. Dan suggested a marketing approach for my none typical property which made a lot of sense and drove lots of interest. As per my wishes Dan did the viewings and kept me informed throughout. You could instantly tell he was experienced from his knowledge and his customer approach. I was really keen to move to another property and he got me marketed very quickly indeed (within a couple of days) even allowing me input with the wording and photos on the advert that I best felt reflected the property. At the point of offer acceptance I was handed over to Jane (Dan kept in regular contact even though his job was done) who was equally as impressive. Nothing was too much and I got regular communications. I'm sure the property portfolio they have is large however all I needed to do was say my name to Jane and she instantly knew the current situation. Any questions I had during the process she was there for. I imagine in reality I was just another client, however no part of the process did I feel like that, everything felt joined up and the process felt personal. Overall I couldn't be happier, they chased my buyers when it needed and also chased me when I needed it! I needed to remove things from my property very quickly and they even organised a visit from a CW Removals to quote! Lauren & Sandra were equally as good when Jane wasn't available. I sat down relieved after completion and to my surprise and outside of office hours I got a call from Dan congratulating me on the sale and wishing me the best for the future. couldn't have asked for more, expectations completely exceeded. My only disappointment is that I can't give more than 5 stars! Thank you.
12 weeks ago