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Regrettably, I’m giving Stratton Creber a poor review following a disappointing experience selling our property through their Looe branch.
Having bought and sold several properties over the years, I appreciate the importance of good communication and proactive management. Unfortunately, both were lacking throughout our relationship with Karl, the branch manager.
Updates often consisted of screenshots showing Rightmove activity rather than meaningful feedback on the marketing strategy or potential buyers. We also raised concerns about the photography, which was initially too dark and subsequently overexposed. More disappointing was the lack of direct communication. Following a second viewing from interested buyers, I emailed Karl requesting an update. He never responded, and the feedback eventually came from another member of the office.
Ultimately, these issues led us to withdraw the property and appoint a different agent when we return to the market next spring. Before leaving, I sent Karl a detailed, constructive email explaining our concerns, making clear that I stood by every point and was happy to discuss them personally. His response simply confirmed that no further viewings would be arranged and wished us well. There was no acknowledgement of the specific concerns or attempt to address them.
Unfortunately, that final exchange rather summed up our experience. We weren’t expecting a guaranteed sale, but we did expect professional communication, accountability and a more proactive approach from the branch manager.... Read more
24th Oct 2026 (14 days ago)