A superb team who were very supportive through the whole process. Especially when we had to leave for South Africa. If you want a better reason to use a local agent rather than an online agent, there is no better example than Hamptons Alton. Well worth every penny of commission. They even gained our purchaser's business!
We were well looked after by Hamptons (Ben was our agent). They showed us round as requested and were willing to let us have another couple of accompanied viewings, one with a tape measure after exchange.
We liked the details provided of the propertyl and on completion day all went smoothly.
I would defiinitely recommend them for buying or selling.
The only reason I haven't given 5* is that the vendor would ideally have moved soonerand asked for an earlier completion date after I though a date had been agreed but before exchange , but all understood that due to our purchasers request for a original agreed date and a recent bereavement meaning it was impossible to bring the completion date to sooner, so we did have a longer than usual time between exchange and completion and we were not pressed on this once we asserted we needed to hold to this completion date. Thanks a lot Hamptons
Great working with Louise Gibbs, Jack Marvin and the team - renting a property in Alton from overseas so needed to have family view, and then work with both UK & myself to get it all done; seamless, friendly and professional - appreciate all the support. Thank you.
Horrendous. Currently renting from them and have nothing but problems. Any faults that occur on a Thursday or Friday always have to wait until mid week the following week to remedy (I say this lightly, as most faults won't be fixed).
Georgina is really helpful and tries her best. Deborah is difficult to approach, rarely returns an email or phone call and when she seems it necessary, is ill mannered and condescending.
Avoid if letting, or rent only brand new let's with excellent landlords that you can deal with whilst cutting out the time consuming and incompetent middle man.
If selling, I'm sure they are more than helpful, commission pending.
Thank you Bryn and Andrew for helping us sell our property in a very challenging market. Having experienced other estate agents in Alton I have to say Bourne is head and shoulders above the rest. The staff are very professional, incredibly good at what they do and they genuinly care about their clients. I would not hesitate to recommend them to anyone looking to move house.
Our estate agent has partnered with Bourne (a different branch) but I am having to chase the staff in this branch for our deposit back after our tenancy had ended 2 months ago, as the person dealing with deposit is based here. She doesn't respond to my emails and when I've called she told me that she'll give me a call back with regards to update on when I could get my deposit back, but never called back. She said she couldn't get hold of the landlord but her lack of response and reply suggests otherwise. We hope we get our deposit back soon! This experience has left me disappointed with this estate agents and will advise people to avoid this company.
Just dealt with Jonathan and the team, great experience highly recommend
All talk and no trousers I'm afraid. We were encouraged to put our property on the market at one price which we were more than happy with, several weeks later we were encouraged to then drop it by £15k after no viewings. I have just had a phone call 5 months after initially putting it on the market from a very excited agent informing me he may be able to get us an offer from a recent viewing of £40k less than we had initially had it on the market for. Bearing in mind this is an apartment so not really a massive property where there this could be put down to an error of judgement. This would mean us selling the property for less than we bought it for when we have had a new kitchen, new ensuite and re-decorated it throughout to a very high standard. I could sell the property for that sort of price by myself without paying their £3k price tag! The agent then suggested I try and negotiate our forwarding property down to bridge the gap?!?!? Less than impressed, they might be dressed up as the business but they are nothing more than a bunch of cowboys and I would avoid at all costs!
Over a period of eighteen months Homes Estate Agents helped me sell my house and buy another. Throughout the whole process all staff in both Petersfield and Alton offices were unfailingly helpful and supportive, and despite various setbacks worked tirelessly on my behalf. I would recommend these agents to anyone, for their positive, "can do" approach; and feel they richly deserve the award they recently received!
Terrible experience renting a property from start to finish- late to attend a viewing, bringing the wrong keys, loosing paperwork, not putting down the right deposit amounts (by a few hundred!), giving the wrong timescales for moving-in, not sending documents on time, not having tenancy agreements ready, loosing the keys again, giving us the wrong details for the property management company, and sending us vital information almost two weeks late. We now have the perfect home but I won't be going near Homes again.