Absolutely fantastic service from start to finish and I’m extremely glad I found a property with Gatekeeper.
First of all this is a general review of what we experienced with Gatekeeper agency I'm not making referrals to any agents as most of them are nice and friendly but they are not there to make you better they are there to make money from you.
1.Comunication with tenants it can be improved by providing them a phone number which is free to use and contact the estate agent
2.We didn't felt supported with agents smiling and temporarily emphasizing with us without taking real actions to show their support
3.There has been and end of tenancy fee taken from our deposit early than at the end of tenancy, without anyone notifying. We had to ask and find about it and the explanation was 'anyway that fee is taken from the deposit at the end of tenancy'.
4. We had 3 inspections over an year and a half without any issues at all but at the end of the contract we had money deducted from our deposit for silly reasons like grass has grown into the flowers, CO2 sensors not working or dirty oven.
5.All the reasons for deduction we have not been present when the inspection has been done, so we cannot verify anything as the agency didn't provide any photos with how the garden has been 'repaired' or how the oven is looking after being cleaned and where the new CO2 sensors has been installed and replaced. Not to mention that nothing was new in that house and they were expecting to be like new.
6.What I think is that they are applying this issues to many as possible tenants trying to deduct money from their deposit.
7. In the end doesn't matter how hard you are looking for the house or place you are renting from Gatekeeper there allways be issues raised at end of tenancy to deduct some money. This is all about really for them or Gatekeeper ''money''.
In the end I would like to mention that this is a honest review about what we experienced with this agency, I don't know if there are others better there.
Charlie at the team in Chancellors has been particularly excellent. Helpful and instils confidence in buying and selling of your property. Offered excellent advice and always had the time to manage our needs. He is a real asset to the team at chancellors.
Chai Eu Jin
I am disappointed with the agency since I have booked a house 3 times to be able to visit it personally and nobody from the agency showed up to teach me I have had to ask for the day off at work 3 times to be able to attend the appointment. and have wasted my time and day. And I also do not understand why I should rent a whole house when I am interested in renting the room of that house. I have also called many occasions to find out why there is nobody from the agency present to show me the house. And they always tell me we will send you a confirmation email with the appointment and the appointment time and they will contact me, but I have not received any calls to confirm the appointment I have only received a confirmation email but no calls from them. Only when I called myself did they make excuses for me and ask for the data. It is not a serious agency and those who work in that agency give me that they do not care at all about clients.
This was our first house buy. Bairstows Eves, but more specifically our property consultant (Nelli) was extremely helpful and professional throughout the process. Nelli provided all the support we needed and went out of her way to answer all our questions/concerns. A real superstar! I would recommend a visit to Bairstows Eves for your future property enquiries.
Made the mistake of letting my property through Bairstow Eves, but never again. Service is nothing short of appaling. My advice is to avoid!
We found the whole team at the Deddington office of Mark David absolutely superb, they were professional, efficient and a complete joy to work with. Due to unforseen circumstances we had to withdraw our property from the market. I would 100%
use this agent again and recommend them to anyone
I used Anker & Partners as I had used them successfully in the past. Jeremy is very professional honest and approachable with a vast knowledge.
Maria was first class and I strongly believe that without her outstanding service we would still be waiting to complete. She kept us up to date throughout the process and went over and above what I would expect from an Estate agent to ensure our sale reached a satisfactory conclusion.
I would highly recommend Ankers and would definitely use them again myself. A huge thank you to Marie & Jeremy.
Very professional to deal with, good communication and also advice. Reccomended!