Lived in one of their properties for nearly a year as a student and have yet to fault them. Any problems I've had have been sorted in a timely fashion with no extra costs. Will definitely be renting from them again next year.
Sorted repairs quickly, however bought emergency cleaning in our name without consulting us, charged ~£400 out of our deposit, I've heard from friends this is a recurring pattern. Staff are nice but business model seems to rely on draining students deposits, would definitely advise to avoid
Professional, caring, responsive & very effective. A pleasure to deal with. Best real estate agents experience I’ve ever had in 50 years of buying properties.
Do not use Alexanders. They have absolutely no respect for their customers - especially students. We had letters written by our doctors detailing that the mold in house was causing us to have respiratory issues; the outcome? We had our intelligence insulted and were told we could take them to court. When you pay as much as we did in agency fees you expect an above average service, sadly we were left with a year of absolute hell. Not a week went past without one of us being reduced to tears by either the rude and unprofessional manner the manager (Layla) conducts herself in or the poor state of the house.
I have no interest in dealing with them ever again but please take this as a warning - there are several other decent, fair and honest letting agencies in Aberystwyth, so take your custom there. The sooner their income strategy (where they actively seek to take advantage of students away from home for the first time) is stopped, the better. I do not say these words lightly, but I honestly feel that this business is nothing more than a thief with a fancy office. The way they act is nothing short of criminal.
Our purchase with LHJ was only possible thanks to the fantastic communication skills and diplomacy of Nick and Sarah who worked relentlessly to ensure our move was possible, from start, right to the very last minute of completion. Always very professional and kind. They truly are the unsang heroes during those stressful moments. Diolch yn fawr iawn.