Excellent service at a great price from a local family run business. House marketed very professionally, with good photos. Always happy to listen and work with us in every way. Supported the house sale every step of the way, even when things were difficult and out of all of our control. Constant communication and always kept up to date by the team. Went above and beyond to help the sale complete. I would recommend them without any hesitation.
76 days ago
Although most of the staff were really lovely and helpful at Theydons, the experience was ruined by Andy, the manager. A really unpleasant man who didn't respect us at all. He pulled the classic dodgy letting agent trick of taking money from us for not having cleaned the place properly, although we left the flat much cleaner than the state it was in when we moved there.
When he was at our flat he would only speak to me, and referred to my flatmate (we rented the place together for the whole period) as "your friend", which felt extremely disrespectful, we can only guess it was because she looked younger. We correctly predicted precisely what he would try to get away with at the end of our tenancy. The inventory was done long before we moved in and didn't address any of the areas that he claimed were problem areas when we were moving out, which knowing my rights now, I would never have accepted again. Leytonstone is a nice area to live in, but I would avoid Theydons as long as that man works there.
NaN days ago