Highly knowledgeable with a wealth of experience and always available to help. Farr O'Neil provided an excellent service and gave me some very good advice. Thank you
We experienced an incredibly unprofessional and disappointing experience with Farr O’Neil (James Farr). We agreed a purchase price for a property of one of his clients after subsequent viewings, correspondence, offers to which a final price was agreed. We began to conduct proceedings with solicitors, surveyors and finalising our mortgage. James and his client pulled out days later, agreeing a private sale for the property to which James shared he had no knowledge of, which we find incredibly hard to believe forcing us to abandon the purchase prior to exchange. It is both unethical and downright unacceptable behaviour from both Farr O’Neil and their vendor to show the property to another buyer post the agreeing an accepted price and allowing a buyer to commit both time, efforts and costs in a process which was severely wasted all round. We would therefore not recommend Farr O’Neil, particularly if you want transparency, respect, trust and most importantly integrity in a process in either buying or selling a property. Avoid at all costs.
Georgia, Karl and Louise have been excellent with managing my property. They keep me up to date and handle my queries whenever they come up. The tenant is great and has a good relationship with them too. Couldn’t ask for more!
Mark the landlord
Honestly exhausted from the lack of communication and rudeness from these. Completely unacceptable and unprofessional.
Amazing service from the new team at Hetheringtons Lettings in Loughton. Really helpful and was very impressed with the quality of service and professionalism that they showed in successfully helping me find a property to rent.
An absolute dissapoontment! Very good at locking ur money away but not providing ant security at all. They’ve reassure us all will be ready after triple checking and explaining that we have to leave in hollidays, made us pack the house, 1 hour left to sign the contract and get hold of the keys they say landlord decided otherwise. A day before that landlord was all “happy and ready” as per Joe’s speech. All references checked all was fine, no protection at all for tenants , puttinf people at risk of dropping other houses and ending up on streets!
Professional service throughout. Clare Hart friendly and really helpful in helping me find a lovely home. Great team thank you.
I've never had such a bad experienced using an estate agents. I don't get how they have good reviews on here. One can only imagine that it's mainly friends and business associates that they've asked to give them a good review, as I thought they were truely awful and obnoxious when talking to me, even though the lady kept the pretense of a fake smile the whole time. Needless to say, I took my business to a reputable estate agents up the road, that I felt a lot more comfortable with.
HS Estates - I've stated my reasons here. In future you should treat all potential clients with the same respect that I'm sure you reserve for the well off ones.
Patrick has been so efficient and good to deal with in regards to managing and letting my property.
I switched over from another provider and the level of service has been dramatically improved. Thank you
As a tenant in an EastHaus property, we are very happy with their level of service. They are always quick to respond, easy to deal with, and they make signing new agreements effortless with the online platform they use.
Very professional service, would recommend to anyone looking to settle down via renting a property.
We had an appointment with the staff called Kartal to view a flat in Canary Wharf at 8pm tonight. He called us around half 7 saying he would be 20 minutes late when we were already on our way there. We were waiting outside the flat in cold night for about 30 minutes. Then he called again saying he needed another 10 minutes. The most unreliable agency ever!!! Not sure how this agency got 5 stars. It’s not my choice that you need to work until 8pm. We came for viewing straight from work too. If you think you may not be able to make it, you could’ve reschedule to another day and let us know earlier in the day. We wouldn’t have wasted the whole night because of that. Also you could have told us that we can wait inside the building instead of being freezing outside.