Dealing with estate agents isn't my favourite thing but my experience with Sincere surprised me for all the right reasons. Calls and messages were returned promptly and courteously. It turned out to be a difficult purchase and without the calm but dogged perseverance of Shaz and Justin I would probably have given up. But thanks to an incredible amount of hard work by the team at Sincere I now have a house that I know will become the home I need.
13 days ago
Pure nightmare. Unprofessional, arrogant and helpless.
I've lived at their property for four years and regretted it every time I got in touch with them. My neighbour's experience with them was as bad.
Sincere Property Services will not maintain the property or do basic repairs until you involve the council or do it yourself. Treated me as I owe them something and came up with stupid excuses to withhold my deposit, even though over the years I improved the property.
The old washing machine broke after two months, so I had to buy a new one myself as they were not answering my emails or bouncing my phone calls to each other.
Had to spend the whole winter without properly working heating. Over six months, I had to call them every two-three weeks and ask for an engineer to fix the boiler. Every time they would send a guy over who was insisting he is a proper engineer but after a week or to the boiler would have the same problem again. After two years of fighting for the right to have hot water and heating, I had to involve the council. They threatened them with ramifications, and only then the boiler got changed. I had problems at work because I had to take too many days off to let in the engineer.
The worst agency I dealt with in the past 20 years. No one wants to take responsibility – playing a blaming game all the time. Even the landlord was complaining because of the incompetence of Sincere Property Services caused tonnes of a headache and potential loss of thousands of pounds.
In the end, I left my deposit to them just to get rid of them as it was not worth my time, nerves and energy. Just imagine how much time I had to spend to get what I was paying for. I am not even mentioning small battles here.
Little did I know this wasn’t over. After all the arguments, in the act of revenge, Sincere Property Services lied to a referencing agency that I’m a bad tenant - didn’t pay my rent, destroyed the property and so on. This resulted in me being refused new tenancy contracts and the loss of over £400 in the agency and referencing fees.
If you have a choice, please avoid them at all costs as it will pay off in the long run. Most likely they will make your life a living hell. The amount of nerves and money you will loose with them is horrifying. And the most terrible thing is – their falsehoods will jeopardise your chances of getting a new property with a better agency in the future.
As this was not enough, somebody named Zak called to inform me he is not happy with this review and demanded to take it off. In all honesty – I had a tantrum. He warned me that it is one and the last time he is asking me NICELY to take the review down.
Bring it on! Now I am committed to take Sincere Property Services down altogether.
This review is my attempt to protect people. Moving to a new place is one of the most stressful endeavours in the world, and the last thing one needs is an agency, full of incompetent and nasty people, who will take every opportunity to make the life of your family a nightmare without a particular reason.
If you had a bad experience with a real estate agency, please don’t suffer in silence. Share your story with people, so we can make educated decisions about whether to get involved in contractual obligations.
Sincere Property Services will increase your rent every year and charge you £300 to extend the contract.
NaN days ago