Had a very good experience with Henleys while moving into a new property, tgey bent over backwards to help and they always pulled through.
Thanks especially to Tom he done a great job from start to end.
14th Oct 2021 (15 weeks ago)
Literally everything you don't want from an estate agent as a tenent. Constantly lied to and miss informed, poor communication and rude. Multiple issues arose with our rental property, when informing them they would list the repairs needed only then to need to be reminded everyday after until they admit they'd forgot, lost the list or messages hadn't been passed on. Informed by multiple staff members that certain people for repairs had been contacted, on speaking to the people direct they hadn't heard from henleys. It's came to a stage where we don't ring them for repairs as it's not worth the hassle or the potential for us to be made out to be responsible for rectifying such issues. Can't wait to buy a property to leave this one, definitely won't be buying through Henleys. After reading the reviews on this page of them and seeing that employees have been giving 5 star reviews. My review is brief in comparison to the issues we have faced. Hope this helps people to avoid this company like the plague, totally inadequate service.
4th Oct 2020 (1 year ago)