I have moved around quite a bit and I can honestly say that this specific estate agents is by far the best I have ever had the pleasure to move with. Tom is a ledge, he was responsive, professional, and done everything in his power to push things along so we could move before Christmas when things were looking down and out. So for that all I can say is thank you Tom you’re a asset to the company.
109 days ago
Literally everything you don't want from an estate agent as a tenent. Constantly lied to and miss informed, poor communication and rude. Multiple issues arose with our rental property, when informing them they would list the repairs needed only then to need to be reminded everyday after until they admit they'd forgot, lost the list or messages hadn't been passed on. Informed by multiple staff members that certain people for repairs had been contacted, on speaking to the people direct they hadn't heard from henleys. It's came to a stage where we don't ring them for repairs as it's not worth the hassle or the potential for us to be made out to be responsible for rectifying such issues. Can't wait to buy a property to leave this one, definitely won't be buying through Henleys. After reading the reviews on this page of them and seeing that employees have been giving 5 star reviews. My review is brief in comparison to the issues we have faced. Hope this helps people to avoid this company like the plague, totally inadequate service.
189 days ago