Excellent service for almost ten years from John and his team in the Lettings Department. My portfolio of houses and apartments have been let without issue or void periods to good quality tenants throughout my time with William H Brown. As a professional Landlord I would not consider using another company.
Rubbish customer service. Will keep you waiting 20 minutes after the time of your appointment and will tell you anything to get their hands on your money. I would highly recommend using another estate agents if you are looking to buy
We sold our house and bought our new house using Sowerbys, Norwich branch. The team were very professional throughout and were always available to chase things up and answer any queries we had. Without doubt the best estate agent we have ever used. Would thoroughly recommend them.
Just a tip to people viewing rental properties through Sowerby's: Don't.
I viewed a property on a Saturday morning, and called them to apply for tenancy an hour later. I was told I'd have to wait to be called by one of their team on Monday. Monday rolls around and I miss the call (a voicemail was left asking if I wanted to proceed with an application) in the morning so call them back in the afternoon. The person I spoke to was confused as to whether the property was already let or it was myself that was going to be letting the property. She said she would call me back right away after finding out more information from a colleague. She didn't. The next morning I receive a call telling me that the property was already let over the weekend due to the landlord also having the property managed under another letting agent.
The moral of this story is don't bother with Sowerby's, the reason I did not get a chance to live in the property I wanted was that they do not work over the weekend and other letting agents do.
Very friendly and efficient. I am in the process of completing a property purchase and the team always keep you updated and phone when they say they will.Becky is very easy to talk to.Best estate agents in cromer.
Had to leave a a star but this estate agent deserves no stars .
From my experience dealing with this agent I found them to be very deceitful and unprofessional i would never deal with them again. Lizzie told us their legal team were trying to bend the rules to get a retirement flat for a couple who were not of retirement age and did not qualify to purchase this flat because of their age and all the time telling us they were negotiating this flat for ourselves who are retirement age when they were not . Don't trust them buyer beware.
A great service from Gareth and his team. All the office staff I had dealings with were always very helpful, knowledgeable and professional. My house was sold for above asking price and from offer to completion there was excellent communication throughout.
My buyers had a few hitches along the way which delayed the process a little but Gareth made sure I knew what was happening which made the whole process of moving a lot less stressful.
I chose Shepherds because of their excellent reviews, having dealt with some less than profession agents on previous occasions. They exceeded my expectations and would gladly use again in future.
We chose to use Shepherds based on the fact they have a strong record of good customer service and a dedicated sales progressor. Given that we were relocating at a difficult time it was important to choose the right agent. We have no regrets. The service from all staff was really good from the marketing, sale negotiation, through to the sales progression and after care. The sale took longer than we would have liked to go through due to issues below us in the chain, but, ultimately the sale remained on track and reached a successful conclusion at the first time of asking! Thanks to all the team at Shepherds!
Fast and cheaper than any big name agents. I just completed the sale with them and can recommend
I purchased my new house in Cromer from Jeff and Ryan at Henleys this week and I wanted to say how helpful they were throughout the whole process. I have had a nightmare house situation this year and I finally found a house through them which was perfect. Jeff was great and I was able to chat with him at any time about the purchases and its progress. He called solicitors escorted me on numerous trips to view the house and was always happy to do what was needed. I wouldnt hesitate to recommend Henleys estate agents to anyone wishing to sell or purchase a house, they really are head and shoulders above others I have dealt with, and believe me I've dealt with quite a few in the last year!