As letting agents they treat Landlords and Tenants fairly ????
I wish Google allowed zero stars because this is what this agency deserves. Very slow with everything (the only exception is collecting money from you!), constantly passing emails to various members of staff, and in the end no one gives a clear answer to your question. When things get tight because they have procrastinated so much, of course it is the tenant's fault, and you end up with no flat and no reimbursement for the fee that you have paid. Additionally, they seem to charge tenants for all sorts of things, and are very unhelpful when it comes to explaining the contract.
Definitely would not recommend.
PS All the five star reviews here seem to have been written around the same time and are quite similar in style. Suspicious, isn't it?
I am indebted to Allen Associates, who have successfully supported me during a career change on two occasions. On both occasions I benefited from a professional, thorough and delightfully friendly approach. I would wholeheartedly recommend Allen Associates to anyone searching for their next role.
Abysmal customer service, with extremely arrogant staff, including the Managing Director.
As first-time renters in the Kidlington area, we couldn't be happier with Alistair Redhouse - they are an all round wonderful agency! Ben (who was our first port of call when signing the lease) is incredibly personable and an absolute joy to chat to! And the same can be said for everyone at the agency, including Adam and Michelle, who were consistently helpful with any house-related queries. I would recommend them wholeheartedly!
Without a shadow of a doubt the worst agent I've experienced, I had Alistair come out and value my property and all he was interested in is bad mouthing other agents which I found extremely unprofessional, fortunately I've decided not to sell but if I do it won't be through this estate agency, Alistair just remember your a 1 man band try selling yourself professionally rather than knocking the bigger agents, because believe me when I sell it won't be through you and I will never be told who I shouldn't sell with or which agents you team up with, unprofessional estate agency at its finest STAY WELL CLEAR!!!!
Excellent service. Zoe helped me to get a room in oxford and guided me through all the procedures step by step. She was super polite and helpful. Everyone was very responsive and proffessional!
I happen to be a tenant who wanted to speak to one of the managers. Guess what? Mr Robert Westell refused to let me speak to any of them. I suppose he thought I was going to spill the beans and tell the management some inconvenient truth...
I thought they were really nice and professional at first, but this whole experience is becoming very disappointing.
Are you a tenant who has some concerns or problems? You better keep them to yourself!
You want to speak to the manager? No, you don't!
...... I really regret signing that contract
Not happy with the service provided, was quick enough to take the flat on the market but went very quiet after that, yes i do get that market is up and down at present time but i do not feel confident in the services.
Always had to call to get review after the few viewings we had. I ain't the only one saying so, they might be number one once upon time in kidlington market but i think that has gone.
I can definitely recommend the Chancellors in Kidlington if you are looking to rent in the area. They were very friendly, extremely helpful, and provided constant updates. We received far better service here than any other agent we tried, and can especially recommend them if you're having trouble finding a pet-friendly property, as they definitely go the extra mile to help you out. Special thanks to Kayleigh and Jack for looking after us.
Experience from a relative that had dealing with Chancellors Kidlington also we have used Chancellors in Bicester in the past.
Perhaps this is major big agent but not the only estate in Kidlington however they don’t seem to have a sense of urgency to get things done and to give professional advice. They would prefer only to reply when it’s suits them.