I received excellent service from the Kidlington branch. In particular, I would like to thank Ryan, who was very professional, helpful, and responded swiftly to enquiries.
DON'T LET THEM TIE YOU INTO A 24 WEEK CONTRACT. They will spin you a good story but the experience of these agents is limited and their customer service extremely poor. Do they sell your house? No they do not, they just tag along - don't waste your money go to another agent in Kidlington.
Also, read the Terms & Conditions they will tie you into a 6 month agreement without pointing this out to you in the first place and you are stuck with their inefficiency for 24 weeks. I am surprised that they are still trading in Kidlington. The staff constantly changing with no fluidity of sales, they may look the part, but they are not.
We recently bought a house through Oliver James and the lady we dealt with was Sarah. She was absolutely excellent from start to finish of a complicated transaction. She genuinely cared for her vendors and did everything she could to smooth the path for them. At the same time she showed a great deal of consideration for us, the purchasers, kept on top of things and generally did her job extremely well. Not only that but she was friendly, helpful and had a good sense of humour. A pleasure to deal with.
I hope we don't move again, but if we do Oliver James will be our first port of call.
Thank you for everything.
The agent from Oliver Jones was professional and quick to respond to requests for information. The service provided was excellent and we were happy with it from start to finish.
Alistair and everyone at the branch have been so very helpful. Our house sale was a very sensitive one and they were so supportive of our situation. The efforts they made to match our property to their customers was really good. We found them very proactive and very professional. I would highly recommend them.
Without a shadow of a doubt the worst agent I've experienced, I had Alistair come out and value my property and all he was interested in is bad mouthing other agents which I found extremely unprofessional, fortunately I've decided not to sell but if I do it won't be through this estate agency, Alistair just remember your a 1 man band try selling yourself professionally rather than knocking the bigger agents, because believe me when I sell it won't be through you and I will never be told who I shouldn't sell with or which agents you team up with, unprofessional estate agency at its finest STAY WELL CLEAR!!!!
In a volatile and uncertain market and with the added complexity of a property owner who lives overseas, one can't afford to have an agent who drops the ball. Jenny Philip and Oliver Saxton have been what I can only describe as a force of nature when it comes to representing someone selling their house. Their dedication, commitment, and attention to detail are second to none. It didn't take me any time to know that I am in good hands. I found them highly professional, extremely accessible, friendly, personable, communicative, and responsive within minutes of emailing or phone. Scott Fraser is a very reputable agency and I cannot recommend it highly enough.
Very poor service
I just was about to move on the 30th of this month, and I have already paid agency fees. but due to credit check history which I checked and sent them after was all clear they decided to list the flat in the market without even given me notice in advance., so now I have no accommodation for the next period and I am planning to take a legal action towards this agency !!!
notE: That I WAS GOING TO PAY EVERYTHING IN ADVANCE
My worst experience in four years as tenant. It started with a viewing of 5 minutes ( by chance ? ) in fact she forgot to mention the total absence of mobile phone and the slowest internet broadband when on Rightmove reported the fibre optic instead and I couldn't watch the tv neither. The place is lovely but she simply should have been fair and let me know how things were. I am an impeccable tenant in the way I look after the property and on my payments and unfortunately I left the property 10 days ago and they didnt release my deposit back yet...where this arrogance come from!? Is there anyone in this agency who cares about tenants and respectful people ? Dreadful !!
I bought my present house in Kidlington through Thomas Merrifield and they were very helpful. If mail comes for the previous owners and I pop in the shop with it they are pleased to pass it on. Very pleasant staff.