Recently sold our property with Oakley in Lewes. Excellent professional and friendly service received throughout selling process. Prompt house visit and realistic price evaluation. Great feedback regarding property and excellent photography and publicity. Very well presented. All staff have been excellent. Many thanks to David, Carolyn, Richard, Fiona and co - really appreciated all your help, particularly as you had so many holiday secrets to keep too! Thank you again. Would highly recommend.
It cost over £500 in fees to rent a one bedroom flat with my wife through Oakley in Lewes. We were charged double as a couple but received one tenancy agreement and one set of keys. We spent about 6 months at the property and our total contact time with the agents was probably less than half an hour. They didn’t manage the property, so as soon as the contract was signed they were no longer interested. They used an external company for referencing and another company for the inventory. They charged a £50 “checking out fee” to leave the property, which pays for someone from another company to come and tick a few boxes. This really got me thinking about what the agents actually did for us, apart from a 5 minute viewing, then acting as a middleman and passing on the charges to the tenant. Shortly after leaving the property the government announced they would ban tenant fees outright. I’m not surprised as I think these fees really took the biscuit. We now rent privately.
UPDATE: Thanks for your response below, however my review was not questioning whether your fees are clear or not, it was pointing out that after using your service I do not feel I got good value for money at all. It’s no wonder the government are clamping down on this. I’m not sure when a checking out fee became “industry standard” as this was a first for me in 10 years of renting in the area. My previous agent was much cheaper, didn’t charge double for couples or a check out fee and provided a far better service. I'm sure the readers can decide whether approx £500 fees for 6 months in a flat sounds like a good deal. Personally, I think it's money for old rope.
Lewes Estates have been an absolute pleasure to deal with on the two occasions we have used them. From start to finish, their professionalism and communication show they are a credit to their profession.
I found Lewes Estates through searching for property in Lewes via Google and was expecting the usual dull English Estate Agent, although their varied selection of quality properties caught my eye .I met a number of local firms and my opinion continued to prove the Stigma to be the rule .
However , i found Lewes Estates to be a refreshing change in its approach to customer care and the needs of a potential buyer.
It is rare these days to find a company so driven yet approachable. I met various staff who were both knowledgable and friendly. It was clear visiting their high street office that this was a company that had thought about their image. I am from China and have purchased many high net worth properties and investment portfolios whilst representing a number of very successful private equity firms .
I am now purchasing a lovely period house in the heart of Lewes and my clients are delighted with their new investment. My thanks to everyone for their help and guidance.
I look forward to working with you again in the future.