I would recommend them to anyone selling a house.
They were always very professional and a pleasure to deal with.
Realistic and honest advice. Always available to talk through our options when we had a particularly difficult buyer. They worked extremely hard to keep all links of our complex chain in place (doing a lot of the work that other buyers solicitors and estate agents should have been doing). I really believe that we wouldn’t have been able to move house if we had gone with another estate agent.
I had an offer accepted on a flat on the basis it was taken off the market. The following day Q took other buyers around, informed me a higher offer had been made, and wanted ‘highest bids’ to be made. Really unpleasant thing to do to someone - I hope no one loses money because of their poor values.
On a positive, for Q money reigns so if you are selling you can ensure you get the best price.
From start to finish, we had a brilliant experience with Oakley. As FTB, the house buying process is daunting, but all staff were happy to help answer any queries we had.
I'd highly recommend Oakley Properties as an estate agent, and when we come to sell (not for a very long time), I will be approaching Oakley to handle the sale. Many Thanks team Lewes! Especially to Stephanie, David, Fiona and Richard.
It cost over £500 in fees to rent a one bedroom flat with my wife through Oakley in Lewes. We were charged double as a couple but received one tenancy agreement and one set of keys. We spent about 6 months at the property and our total contact time with the agents was probably less than half an hour. They didn’t manage the property, so as soon as the contract was signed they were no longer interested. They used an external company for referencing and another company for the inventory. They charged a £50 “checking out fee” to leave the property, which pays for someone from another company to come and tick a few boxes. This really got me thinking about what the agents actually did for us, apart from a 5 minute viewing, then acting as a middleman and passing on the charges to the tenant. Shortly after leaving the property the government announced they would ban tenant fees outright. I’m not surprised as I think these fees really took the biscuit. We now rent privately.
UPDATE: Thanks for your response below, however my review was not questioning whether your fees are clear or not, it was pointing out that after using your service I do not feel I got good value for money at all. It’s no wonder the government are clamping down on this. I’m not sure when a checking out fee became “industry standard” as this was a first for me in 10 years of renting in the area. My previous agent was much cheaper, didn’t charge double for couples or a check out fee and provided a far better service. I'm sure the readers can decide whether approx £500 fees for 6 months in a flat sounds like a good deal. Personally, I think it's money for old rope.
Really high level of service provided, quick responses to queries, helpful staff and a really well run estate agent. Would definitely recommend and will be using Thomas Merrifield when selling. Thanks to James and the team.
I have recently sold my house through Thomas Merrifield at Didcot and would like to say I received excellent service. The brochure they produced was very professional. Any problems I had were resolved as quickly as possible. The staff were always friendly and efficient. I would recommend Thomas Merrifield to anybody who is considering selling their property in the Didcot area.
I recently used fox and sons for the sale of my house and purchace of my next house. I always thought I would struggle to find the right home but Sam and the team made the hole process so easy. They helped me to set up my solicitors and mortgage to and were always on hand whenever I needed help all the way through the process. I would recommend fox and sons to anyone and would definately use them again
I would give zero stars if I could! Do NOT go through them for your mortgage services you'll end up paying a lot more than you bargain for! Unprofessional.
Don't bother paying the lifetime membership fee for their mortgage services - you'll only ever use them once!