Jemma and Becky in lettings offer an exceptional service from start to finish. They are highly professional and knowledgeable. We cannot thank them enough for going above and beyond to meet all our requests. We would not use any other agent. Thank you ladies
10th Jul 2021 (15 weeks ago)
Worst lettings agent I have ever used.
So, to elaborate further......I guess alarm bells first started ringing when you arrange to view a house with them and they dont even turn up. Eventually we did get a house with them, paid the holding fee, then Bridgefords Crewe kindly let us know absolutely nothing about what was going to happen next, it took several calls to their support centre (with several ignored callback requests thrown in) to find out just what was going on, and where we were with the whole process.
Then came the day we got the keys (which again, told at the last minute with no idea what was happening...)
When we went to our house for the first time it was like walking in to a house which had a party the night before. The house was dirty (despite verbal promises from Bridgefords it would be cleaned) half the items in the house were broken, and there was a smell of dog wee. What took the mick furthermore was the inventory showed no record of the filthyness of the place, Im assuming whoever inspected the house prior to our arrival took was in there for about 5 seconds and then nipped off to the pub or something, so half-arsed and lazy. When we mentioned the dirt to the landlady she had no idea about the state it was in!
Furthermore Jonathan decides to take the mick even by calling me one afternoon to ask for more money which I was reluctant to do as I knew theyd just take it and then forget we even existed. I was right.
Bridgefords are every tenants worse nightmare - theyre more concerned about shirking any blame on their half rather than helping you out, even though on several occasions they will lie to your face in order to get their precious commission. Its this sort of cowardly attitude I dont like in a rental company. Both ourselves and the landlady have made a formal complaint to the director about the utter shambles of a branch they are, and it goes without saying that Id rather live in a cardboard box than use them as a rental property again.
23rd Jul 2015 (6 years ago)