We recently bought our home through Mark Rice estate agents. The team are fantastic, nothing is too much trouble for them and they made the whole process effortless. Communication was great often calling us to check in to see if we had any queries. We have no hesitation in recommending Mark and the team to anyone. 10/10 from us. Thank you.
29th Oct 2021 (12 weeks ago)
If you are looking at renting a property, give this company a wide berth. Once you sign on the dotted line, you cease to exist. I have had to battle constantly to have repairs done. I've even had to involve the council to solve issues. The only thing they are good at is constant inspections bordering on harassment . they say it's to see if the property needs any repairs, fair enough, but they do nothing about them. I reported a broken fire door, a month went by, not untill the council inspector came round did the door get fixed. You have to issue legal threats to get anything done. I have never encountered such terrible customer service in my life. I would love Mr. Rice to comment and try to explain himself. The only reason they get 1 star is because my review wouldn't get posted with no rating. They would get a minus if possible.
12th Apr 2018 (3 years ago)