My wife and I bought a house through Newton Fallowell this summer/autumn. Wonderful agency to deal with. Always responsive to emails and phone calls and providing constant updates. It didn't matter who picked up the phone, the whole office were professional and friendly.
15th Oct 2021 (10 days ago)
I was quite shocked at the lack of commitment and property knowledge of the lady who gave us a very perfunctory viewing of what was a filthy, manky property, seemingly more interested in telling she had loads of viewings booked. She clearly didn't know who we were and never thought to ask us our name (which should have been on her booking form). She was totally non-committal about whether anything worked, tried to get us round the house and garden in record time and clearly wanted rid of us as quickly as possible. She didn't even show us the cellar, in spite of my moving towards it for a second time, when we were heading out. She visibly panicked when I opened an outhouse door as I could smell oil strongly, so wanted to see if there was a boiler in there, which there was. When I asked whether there was plumbing for a dishwasher and washing machine, she looked completely blank. When I asked her to demonstrate the shower to make sure it had pressure, she made a complete mess of it and couldn't even switch it on. When I asked whether a Sky dish could be fitted she had no idea and only suggested that it might not be possible as it was a Grade 2 listed building. When I asked why one of the two open fires couldn't be opened up for use again, her response was that it just couldn't! When I questioned why on earth a landlord would want only a 12 month rental with a 6 month break clause, given the amount it costs to actually move, she was adamant that this could not even be considered for negotiation. Sharon told us that the carpets and lino in kitchen had jist been replaced. They were very ill-fitting and filthy - how anyone could try and rent a place that was so disgusting was staggering to say the least. All in all, a complete and utter waste of my wife's and my time. With the best will in the world, on the evidence of my experience today, this company should take a long, hard look at its employees, as there is little point in having professional branding that cannot be backed up with performance. Very disillusioned.
10th Aug 2021 (11 weeks ago)