Having purchased through Robinson Jackson they are the best Estate Agents in Swanley . Michelle goes the extra bit in making the prices stress free. Highly recommended
Great saleman, awful estate agent
This was our first time we had sold a property so when Matt came in with his Salesman approach of 'I know 200 people looking for a house like your's' I should have known it was too good to be true but anyway I still went with them.
Considering they sold the property from new build, the plans they put on the website were wrong!
They valued the property at £345k and to be fair to them the sales price was £327k however this was only after chasing them constantly to try and get a response about people who had been to see our house. It took nearly 2 and a half months and we hardly had any viewings. The company just didn't care about anything to do with the property as long as they sold it.
Matt also gave us rubbish about 'you will have me as a point of contact', didn't hear from him again.....
Once the house was sold officially I think in November we did not hear from Robinson and Jackson again until around Feb time, they gave us no updates on the sale, no information about how the chain was doing, nothing. We thought this all came through the solicitor until we received a call from Village Estates in Sidcup (for another part of the chain). Village Estates contacted us regularly with an update and gave us everything we needed.
After receiving a call from the manager at R&J we were told in Feb that the lady dealing with our after sales was Jackie, to which we replied 'who?'. They were supposedly meant to have contacted us every week, given us updates, let us know how things were progressing but we'd had nothing.
Still after everything we have only heard from the company once or twice since we have accepted the price.
Be warned, if you want service don't go with Robinson And Jackson Swanley, incompetent, lazy, money grabbing salesmen.
If you want your house only to be sold and you don't care about service, go to an online one.
If you want to sell your house, constantly have to chase up your estate agent, pay over the odds in comparable to the service you get and then get absolutely no contact for months because they have got you an acceptable offer, go to Robinson & Jackson in Swanley, they would be perfect for you
Richard, Ben and the team provided excellent support and guidance, from the initial valuation and selling process, through to the actual sale itself. Communication was excellent, and Richard and team went over and above to chase down updates and keep things moving. Definitely a personal service.
Nice people.... too busy to maintain a high level of service however...
The staff at Mann Swanley. Have been great with me from day one. Communication is their strength and particularly Amy Cook has been a credit to your company
These estate agents are useless. Even the smallest issue with your property will not get sorted for weeks as they use a property management company to hire contractors to do the work. When chasing, nobody has any clue of when the work will get done because they dont communicate with eachother and they just say it has been reported to the property management company, which still leaves me in the dark as to when I'm getting my shower fixed.
Dan & Lawrence have been amazing. They've been extremely proactive & have kept us up to date with all our viewings & interest. We even had an offer after being on the market for just a week. We can't recommend the Eynsford branch, or Dan and Lawrence, more highly.
We cannot thank the friendly Eynsford team enough for the sale of our property and recommend to anyone to use them. They went out of there way in advising, keeping us up to date on proceedings and made it stress free. Thank you again, you deserve your 5*. Xx