We really can't thank the staff enough at Kings Swanley branch for assisting us with the sale of our mothers house under difficult circumstances. From the initial valuation of the property to the completion of the sale they helped, advised and kept us updated every step of the way. They negotiated and secured a price for the property that both ourselves and the buyer was happy with. Throughout the sale they liaised with both parties solicitors which enabled us to complete on the date that both ourselves and the buyer wanted with no unnecessary stress or hassle. They also provided us with contact number of reliable trades people when needed. The sale went smoothly from day one. We certainly would have no hesitation in using them again. Thanks again Kings Swanley branch.
Absolutely disgusting service. They seemed really nice and friendly. However they offered lots of help that never came or constantly had to be chased. This delayed the sale massively. From the very first offer they kept saying every offer was a really good offer or the buyers were in a great position. They didn't check the buyers as they said, we know this because they told us to accept an offer which we didn't, we asked them to go back to the buyers. Eventually after a week they admitted the buyers were not returning calls and hadn't had any checks done! They recommended we accept offers well below asking price even though the property hadn't been on the market long, less than a month over Christmas and New Year? This was a sale done buy an executor, and they made everything really difficult and much more painful. We complained but they didn't even bother to apologies! Absolutely do not use them, they over price property and tell you after a while the market speaks to you, it doesn't speak to you over Christmas New Year the market is non-existant! Idiots liars and make moving/selling/buying worse than it needs to be!
I would strong recommend the team at Robinson at Swanley, they helped me through a very difficult time in my life and they bent over backwards to help me through each step of the process. I met all of team at some point and each and every one of them was so helpful, polite and understanding which made my life so much easier. I would just like to say a massive thank you.
Minus -1*. I think their service is extremely poor, deceitful, dishonest and evasive. Went to view a property on London road, apparently was owned by expats. Had questions regarding loft-conversion and whether the sellers had a structural report to hand(Didn't have one, nor was it mentioned in ad).This was a risk knowing I could be putting my family in danger. I became suspicion of their sales staff Hannah who kept quite throughout the viewing as we wanted to ascertain info from her Knowledge which was very limited. Sales agents being quite during a sale, isn't always best.I found her to be less engaged and interested. I caught her off guard and on the spot, asked togo back to the office and call her client infront of us as we were serious buyers, ready to move forward. We got back to their Swanley office where there was another colleague Emma who was in the background pretending to be busy and not listening to the conversation. Please remember Hannah had told us that the sellers where living in Austalia so that means there's a 24hr different and I find it very hard to believe you could call someone in a different time zone and get a response to negotiate a sell at early hours in morning. Things started to get abit weird when Hannah called this pretend client no response at first then 30sec later her colleague Emma meraculusly receives a call from Australia, it's the seller ready to negotiate. At this point I knew they were dodgy or desperate as the property hadn't sold for weeks. I deliberately went in low and offered to test the waters. Seller who is meant to be on the phone to Hannah declines and wants more. In the End I offered £2500 below the asking price. However Hannah makes gesture to imply they want £500 more, I laughed and declined as I thought this seller couldn't be serious. I believe it was RJ who had full control and Emma just role played as if she was speaking to her customer. We were presented with another ex authority house 5min away, Hannah didn't want to take us and said we should visit the area and see. However we went to view it, I decided to approach to owener personally whilst there arranged my own viewing, which I would recommend, agreed a price went back to office. The look in her face and sound of voice was displeased as clearly she knew the last property was more expensive where she our budget. Whereas the seller was willing to tax £10k below the asking price for personal reasons. However I felt this was all too good to be true. As I went through the paper work Hannah gave me thier own RJ queries to thier client. As I investigated the questions only then to find "NO FIND" under building type. So being a precautionist I carriedout my research with other lenders, experienced architects and reviews. NO FIND was invented by Taylor wimpy after the war. It was not financially viable to rebuild London and other bombed cities with conversational masonry bricks, but rather poured into cement blocks with stones, non- piled foundation. Today we call it fabricated quick assemble homes, not designed to latest over 100yrs. Hence banks would require atleast 20%dp or more against risk element. So I decided to investigate further on the area of Kent.
Another thing I fount with estate agents they don't inform you of hazardous area zones of Radon which is the second most deadliest unseen gas globally to cause cancer and kill. I'm disgussed to learn that, this free information can be obtained on local government searches. RJ failed to display the levels of which the areas they cover has a extremely high risk, and should be transparent in their adverts as they have a duty of care as they offer a service to the public. No excuses. If people really knew this, they would realise these houses being sold within these "Radon" high risk zones would truly expose it worth. Senior management is a joke not serious, Matt and director who in my opinion absolutely promote misselling.
These Unregulated companies and greed has damaged the markets.
Just bought my first house with Brookbanks. I have received excellent service from Ben the whole way through my purchase. He kept me updated on everything that was going on in the chain and made the purchase quick and stress free. I would 100% go back to Ben if I sell my house. So helpful and a pleasure to deal with so thank you to Ben!
Nice people.... too busy to maintain a high level of service however...
The staff at Mann Swanley. Have been great with me from day one. Communication is their strength and particularly Amy Cook has been a credit to your company
Arranged viewing for saturday and it was cancelled last minit .Then they moved appointment to monday afternoon..Monday i went to see the house and i did find out that they renting 4 bed detached house with 2 garages and man living in them, and light industrial units over the fence next door which ones will b demolished ,and big billding site will take place soon. Waisted 2 days for me and nothing was mentioned before wieving... Why anybady want rent 4 bed 2 garages detached house with man living in the garages as tenant.... Agent came in didnt even apologised for waisted time. Propa scamers....