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  1. Home
  2. Robinson Jackson - Swanley
Robinson Jackson - Swanley Logo

Robinson Jackson - Swanley

Closes at 7:00pm
39 High Street, BR8 8AE
We have a large sales force spread across our network of high street offices. This is a major advantage over online-only agents who will rely solely on an internet property advert. Our teams take and make hundreds of calls to buyers every day to actively sell our customers’ properties and secure the best prices. For your peace of mind, we also take care of negotiations and our financial advisers help with any mortgage requirements.

Opening hours

  • Monday 9:00am - 7:00pm
  • Tuesday 9:00am - 7:00pm
  • Wednesday 9:00am - 7:00pm
  • Thursday 9:00am - 7:00pm
  • Friday 9:00am - 7:00pm
  • Saturday 9:00am - 6:00pm
  • Sunday 9:00am - 4:00pm
View all details

Accreditations

  • tpos
  • naea
  • arla

Robinson Jackson - Swanley Reviews (110)

Have you used this agent?
  1. 92% 5/5 Stars
    92%
  2. 3% 4/5 Stars
    3%
  3. 0% 3/5 Stars
    0%
  4. 1% 2/5 Stars
    1%
  5. 5% 1/5 Stars
    5%
All (110)
Seller (41)
Buyer (20)
Landlord (1)
Tenant (1)
General (47)

M thomas

5/5 Stars
I recently contacted Robinson Jackson to arrange a viewing for a house we found on Zoopla, and we couldn't be happier with the experience. I have to mention our agent who facilitated the viewing, Gemma Neale, who went above and beyond in helping us search for our dream home. She was always available to answer any questions or concerns we had. Overall, Robinson Jackson is a very trustworthy estate agent with great customer service and dedication to find you your dream home.... Read more
Buyer
29th Oct 2024 (15 weeks ago)

E MacMillan

5/5 Stars
Robinson Jackson’s lovely staff got us through an arduous time - we’ll be for ever grateful.... Read more
17th Oct 2024 (17 weeks ago)

J Pratten

5/5 Stars
Used Robinson's on several occasions and have found them to be very professional and always able to communicate with them... Read more
16th Oct 2024 (17 weeks ago)

S Smith

5/5 Stars
We recently sold our bungalow with Robinson Jackson in Swanley and we cannot fault the service. The use of the WhatsApp group is brilliant to ensure that questions are answered immediately. Communication was fantastic from start to finish. If you are looking for an estate agent then you need look no further. The staff here are brilliant especially Gemma and Tracy. Thank you so much for everything.... Read more
Seller
14th Oct 2024 (18 weeks ago)

Z morina

5/5 Stars
Very good service Super... Read more
25th Sep 2024 (20 weeks ago)

Anonymous Homeseller

4/5 Stars
Very thorough, easy to communicate with. Available when required. Open on Sundays. Quick replies. Friendly staff.... Read more
Seller
13th Sep 2024 (22 weeks ago)

G Farmer

5/5 Stars
Excellent job quickly getting the house on the market, followed by multiple viewings and a fast sale.... Read more
Seller
28th Aug 2024 (24 weeks ago)

S price

5/5 Stars
Absolutely delighted with service I received from RJ at Swanley. Would definitely recommend... Read more
27th Aug 2024 (24 weeks ago)

M Marriott

5/5 Stars
Well what can I say, absolutely lovely team, nothing was too much trouble, always ready to help when needed & believe me I needed help!! I’ve used Robson & Jackson for 4 properties which Michelle Dean has helped ( Swanley branch) is the manager! She’s very professional, her eye to detail is second to none!! She’s hit a bullseye with every property we brought & sold through her! Fantastic Swanley branch *****... Read more
Seller
21st Aug 2024 (25 weeks ago)

A Al-Gabry

5/5 Stars
Had an amazing experience, Patt in particular was very friendly and helpful!... Read more
14th Aug 2024 (5 mo. ago)

Anonymous Homeseller

5/5 Stars
We initially went with YourMove Swanley. Appalling in every area. Due to their incompetence I walked away from the contract and went two doors away to Robinson Jackson. The difference was outstanding. Sold within 3 weeks at the asking price. There was no competition!... Read more
Seller
6th Aug 2024 (6 mo. ago)

A Pierce

5/5 Stars
We contacted Robinson & Jackson (Swanley) in the middle of 2023, and initially spoke with Michelle. We explained that we were not able to put the property up for sale immediately and made it clear it would take some considerable time before we were able to proceed, this was not an issue, and a valuation was provided following a short appointment. Once we were in a position to put the property up for sale, we refreshed our marketing options and chose Robinson & Jackson based upon the numerous positive reviews, local knowledge, value for money and previous sale statistics. On instruction to proceed, Michelle and the team got to work with arranging the EPC documentation along with the proposed marketing advertisement, which were sent to us for comment/ approval prior to being published. As soon as the property was put up for sale, we have been provided with regular updates along with advice to improve the sale process, all of which have been greatly received and invaluable in ensuring the sale goes as smoothly as is possible. Overall, we and have been really pleased with the way in which the sale process has been managed and would have no reservations in using Robinson & Jackson to manage any future property sales.... Read more
Seller
15th Jul 2024 (6 mo. ago)

B Cureton-Jones

5/5 Stars
Michelle was absolutely incredible. She did everything in her power to get our offer accepted and we will forever be grateful to her. Michelle is efficient, professional, friendly and dependable. One of the best in the business.... Read more
Buyer
12th Jul 2024 (7 mo. ago)

L Clarke

5/5 Stars
After having 3 houses fall through we finally found our dream house with Robinson Jackson. Everyone on the team was great, especially Michelle! Great communication and a smooth sale! Thank you so much! Lauren & Mike x... Read more
Buyer
21st May 2024 (8 mo. ago)

C Kimb23

5/5 Stars
Great Estate agents, they look after customers amazingly, great customer service from the team. Well done. Thank you... Read more
9th May 2024 (9 mo. ago)

L Lefevre

5/5 Stars
Thank you to the whole Team at the Estate Agent in Swanley for all their help selling our property. It was a very smooth and stress free process from start to finish.... Read more
Seller
29th Apr 2024 (9 mo. ago)

I Mihalcea

5/5 Stars
We met with Rob Berry today and we were very pleased with the way he presented the property and answered all our questions, especially since all this happened on a Sunday. We were pleasantly surprised to find an experienced real estate agent who was very open and helpful.Thanks again Rob!... Read more
28th Apr 2024 (9 mo. ago)

D Neicu

5/5 Stars
We met Rob Berry today, very pleased with how he took care of us and answered all the questions that we had. As First Time Buyers, we have a lot of questions, and he is really doing his best to help make this process smooth. Many thanks!????... Read more
Buyer
28th Apr 2024 (9 mo. ago)

A George

5/5 Stars
Efficient, friendly and helpful staff. Excellent service. Thank you.... Read more
1st Apr 2024 (10 mo. ago)

F MACKIE

5/5 Stars
Amazing staff and so helpful! Thank you very much to the team, especially Gemma and Michelle.... Read more
28th Mar 2024 (10 mo. ago)

E KOULATE

5/5 Stars
I thank very much Robinson-Jackson. they are very professional they reply quickly on phone or by email. thank you so much ,particularly Michelle, you are very professional,understanding and patient. I recommend you this agency Robinson-Jackson... Read more
20th Mar 2024 (10 mo. ago)

F ZORRO

5/5 Stars
Professional service... Read more
20th Mar 2024 (10 mo. ago)

L Swindlehurst

5/5 Stars
Great service, always friendly and helpful... Read more
8th Mar 2024 (11 mo. ago)

J D'Mello

5/5 Stars
Great, friendly service. Recommended.... Read more
29th Feb 2024 (11 mo. ago)

J Shaw

5/5 Stars
Excellent experience with this company. Helpful, friendly and very efficient. Would highly recommend if looking to move to this area.... Read more
25th Feb 2024 (11 mo. ago)

E Woodall

5/5 Stars
Brilliant Estate Agents, always in contact with us, keeping us updated with our purchase, highly recommend.... Read more
Buyer
23rd Feb 2024 (11 mo. ago)

R Maile

5/5 Stars
Thanks Matt, Michelle and Gemma from the Swanley sales team for your 1st class service from the very start. Highly recommended. Love the use of WhatsApp to keep everyone in the loop, and is such an effective form of communication.... Read more
13th Feb 2024 (1 year ago)

S Lennox-Hales

5/5 Stars
I chose Robinson and Jackson from other quotes I was given because although they were not the cheapest they were the most honest in their calculation of their fees ( including vat and other hidden costs). Matt got the process rolling and was very clear in his explanation of what happens.When the process appeared to stall, Michelle Branch manager got things back on track and kept me in the loop with communications , Gemma also calmed me when I rang a bit anxious on occasions. The only difficulty I found was when the process was handed on to the forwarding team at a different branch. I prefer to deal with people I've met and I would of preferred for the sale to continue within the branch I chose. In the end Michelle in swanley branch did oversee the sale to completion and I'm very grateful for that. Thankyou to all at Robinson and jackson... Read more
Seller
9th Feb 2024 (1 year ago)

J AVEIRO

5/5 Stars
Excellent service, so happy with everything. Start to finish, I was kept in the loop throughout. I couldn’t recommend RJ in Swanley enough. Really happy, and it shows why they are best in class when it comes to what they do.... Read more
8th Feb 2024 (1 year ago)

A Raphail

5/5 Stars
Excellent coordination and good service ????... Read more
25th Jan 2024 (1 year ago)

Anonymous Homeseller

5/5 Stars
Very engaging throughout and kept us up to date with the buyers progress... Read more
Seller
21st Jan 2024 (1 year ago)

B Deamer

5/5 Stars
Such an amazing and quick process, the team were absolutely amazing. We couldn’t be happier with how it’s been and would recommend to anyone and everyone!... Read more
12th Jan 2024 (1 year ago)

A caine

5/5 Stars
Had an amazing experience with Robinson Jackson Swanley, seamless and stress free. Gemma was fantastic!... Read more
12th Jan 2024 (1 year ago)

J Ganney

5/5 Stars
Very professional service sold property after less than 4 months in a difficult financial climate .WhatsApp group very helpful for keeping us updated After the property being with another agent for over a year we’re very grateful for a conclusion... Read more
Seller
12th Jan 2024 (1 year ago)

A Campbell

5/5 Stars
Brilliant team to work with - knowledgeable and incredibly responsive via phone & email.... Read more
5th Jan 2024 (1 year ago)

D King

5/5 Stars
Sold our house through Robinson Jackson; the staff were friendly and professional at all times; very helpful and proficient staff, helped our sale go through smoothly; would recommend; and use again... Read more
Seller
21st Dec 2023 (1 year ago)

H Farnsworth

5/5 Stars
Most impressive. Unable to help directly due to lettings being handled via a central hub. But courteous and assistive with my needs. Sat me down and referred me directly to the letting someone department and effectively held my hand. Will highly recommend both sales and letting a departments.... Read more
Landlord
15th Dec 2023 (1 year ago)

S Morton

5/5 Stars
Amazing experience with Robinson and Jackson, super friendly and helpful!... Read more
15th Dec 2023 (1 year ago)

S Boatwright

5/5 Stars
I have used Robinson Jackson Swanley as both a buyer (twice) and a seller and I would have no hesitation whatsoever in recommending them to others. A very professional team who kept us informed and held our hands every step of the way. Thank you so much Michelle, Matt & Gemma.... Read more
Seller
14th Dec 2023 (1 year ago)

A Chapman

5/5 Stars
I'm Alan Chapman. If you are interested to know why I'm giving this review for Robinson Jackson, please see the Rude Angel website. There are 'Angels on Earth'. These angels are profoundly compassionate souls for whom helping others is their primary motive. These intentions are borne of, and fuelled by, a deep faith in the power of love, as an infinite energy that moves mountains and heals the deepest wounds. Gemma, Matt and team at Robinson Jackson Swanley are truly 'Angels on Earth'. They have for more than two years given to me their transcendent care, brilliance and professionalism in supporting my quest to find my next home. They are beautiful compassionate human souls: inspirational leaders, and living proof of how the greatest businesses are built; on the principles of caring for others. Heart-centred. Self-perpetuating and self-amplifying. And so people like me, whom they've helped, share our stories, and stories change realities for us all. Thank you all. Infinite love and gratitude, Alan x... Read more
8th Dec 2023 (1 year ago)

M A

5/5 Stars
We started the sale of our flat in April this year. Matt was very quick to come and value the flat and publish the advert for us. Matt, Michelle and Gemma all pushed our flat and found us a buyer and when our sale fell through (nothing to do with Robinson and Jackson) we had to re market and find a new buyer. Robison and Jackson quickly got us back on the market and we had a new buyer within a few days. Matt, Michelle and Gemma kept us updated, were efficient and got us across the finish line when it counted. Very friendly, lovely team and understanding. We did feel genuinely valued as clients. Thank you so much again dream team :)... Read more
Seller
5th Dec 2023 (1 year ago)

A madolell

5/5 Stars
Great comunication, excelent service. Gemma was our agent and she supported us all the way along with the purchase. She is very professional and a kind person.... Read more
Buyer
23rd Nov 2023 (1 year ago)

E Wilkinson

5/5 Stars
My experience with Robinson Jackson was second to none. I was given an honest valuation by Michelle so no dropping the price a few months later. Gemma and Matt were brilliant. I couldn’t recommend a better Estate Agent. Well done team, thank you.... Read more
22nd Nov 2023 (1 year ago)

D Brown

5/5 Stars
Michelle and team did a great job of accelerating the home buying process and making it hassle free.... Read more
Buyer
1st Nov 2023 (1 year ago)

Anonymous Homeseller

4/5 Stars
Selling was made all the more difficult due to the economic situation and the house prices falling. during this period RJ kept us upto date with their thoughts and we discussed and agreed strategies which ultimately led to the sale... Read more
Seller
1st Sep 2023 (1 year ago)

J Smith

5/5 Stars
I have to thank Charlotte Russell for her professionalism, friendliness and nothing being too much trouble for her in helping me at a stressful time to find myself a flat. An asset to Robinson Jackson.... Read more
Tenant
26th May 2023 (1 year ago)

S Ward

5/5 Stars
I can’t recommend Michelle and the RBJ team highly enough. This is the 2nd time that I have used them and they were amazing, Gemma especially. Great communication and tenacity exactly what you need from your Estate Agent. 100% highly recommended.... Read more
17th May 2023 (1 year ago)

P jack

5/5 Stars
Big thanks to Michelle and her team at Robinson Jackson Swanley who have just recently sold our property which only took seven weeks to complete from the stage of accepted offer. We were most impressed by their attention to detail, communication and knowledge of the market and local area. If you are looking to buy, sell or rent in the Swanley and surrounding areas then head to these guys as they have been in the area for decades and know the area like the back of their hands.... Read more
Seller
1st May 2023 (1 year ago)

D Brown

2/5 Stars
It is so sad that the Sales Office team at the Swanley Branch are let down by a rather sleepy Ebbsfleet Sales Progression Team. Marketing and sales was well handled by Gemma, Zack, Michelle and Matthew. The problems only started when the process was handed over to the Ebbsfleet Sales Progression Team. I chased many times trying to get updates as to why things were not progressing and they would only follow up with the buyers when I made enquiries. I never had confidence that the Ebbsfleet Sales Progression Team were proactively on top things. When I eventually gave up hearing over and over that the buyer’s were just waiting for their mortgage to be approved, I got on the phone to the Sales Progression Team who after four months exclaimed in a quite surprised tone “I don’t know what’s going on, they haven’t even got their mortgage approved yet!!” I do have some doubts about the robustness of the vetting of the buyers who we were advised had their mortgage offer and deposit in place. To improve things I would keep the sales process ownership with the Swanley Office, as the Ebbsfleet Sales Progression Team did not in my case ‘progress’ anything . Finally when I explained that I would be marketing the property afresh with a new competitor agent, no attempt was made to keep my business. I would have expected a call to say that they could re-market the property quicker than going with another agent, or that they had other interested leads on their books, or that they could go back out to the other parties who had also made offers, etc. but there was no such attempt. That really surprised me. To summarise, Senior Management need to look at the sales handover process of their business, as I suspect it is costing the branch teams dear. Thanks to the Swanley Sales Office Team for all their work though.... Read more
Seller
17th Mar 2023 (1 year ago)

P Dii

5/5 Stars
We had a smooth and easy process with Jack Robinson during our first property purchase. The whole process was stress free, pretty straightforward and very well managed. From the viewing of the property to putting our offer through, accepting our offer and communicating back to us. They were quite efficient with their own side of things, which contributed to the success of the whole process. I'll definitely recommend them. We now have our first new home ????... Read more
Buyer
23rd Feb 2023 (1 year ago)

Anonymous Homeseller

5/5 Stars
Precise information throughout the process.... Read more
Seller
19th Feb 2023 (1 year ago)

M Thurtle

5/5 Stars
Great job done by Matt and the team they helped us all the way through the process... Read more
9th Jun 2022 (2 years ago)

H Drewry

5/5 Stars
The staff in the Swanley branch were extremely helpful and patient in assisting us with our property sale. We have never sold a property before and they talked us through every process with kindness and understanding. They kept us up to date with everything that was happening with either a text or an email. I would not hesitate to use them again.... Read more
8th Jun 2022 (2 years ago)

I Ko

5/5 Stars
Great and supportive service from Michelle , Terri and the sales team all the way through the selling process. Highly recommend ????????... Read more
8th Jun 2022 (2 years ago)

S Playfoot

5/5 Stars
Great experience with the purchase of my new house. Terri was brilliant during the process , with communication and issues needing chasing / resolving . The after care from Matt has been above and beyond, with any queries regarding the property after moving in. I would highly recommend the team.... Read more
Buyer
14th Feb 2022 (3 years ago)

D parrish

5/5 Stars
Great service from Michelle and the team Terri was on the case all the way through the sale of mine and in laws property. Would recommend in a heartbeat. Thankyou ***... Read more
Seller
10th Feb 2022 (3 years ago)

J Biffin

5/5 Stars
Matt went above and beyond when selling a property recently for me. Very honest, very responsive and highly recommended... Read more
Seller
9th Feb 2022 (3 years ago)

F Gull

1/5 Stars
Just want to say i am not one of them whom would like to appricate the Bidding war - It has happned to all three properties i had put an offer on in Swanley. It disgust me how genuine people are being played by these agents.... Read more
6th Oct 2021 (3 years ago)

P Quophi

5/5 Stars
Very amazing service, from the first call to arrange viewing and acceptance offer! A special gratitude goes to Terri (our Case Progressor) who absolutely exceptional in ensuring things progressed speedily. Will definitely recommend!... Read more
13th Jul 2021 (3 years ago)

M Gilham

5/5 Stars
I would like to emphasise how so very impressed and pleased I am with the service that Robinson and Jackson have provided with regards to my house sale and purchase. They have always been contactable, very professional, very helpful and have always continued to keep me updated every step of the way. Robinson and Jackson have provided an excellent service which has been second to none and I have been extremely pleased and impressed with their assistance and support. It has made what can be a very stressful life situation that whole lot easier. I can’t thank them enough for all that they have done. Thank you so much for everything!... Read more
Seller
24th Jun 2021 (3 years ago)

M Bryon

5/5 Stars
I don’t do Google reviews or surveys on the whole but there is an exception to very rule and this is one of them. I was selling and it was so lovely to phone and speak to any of the team and be informed of the current situation. Matt deserves a special mention for his undying determination and professionalism in this sale. Thank you Robinson Jackson Swanley... Read more
Seller
20th Jun 2021 (3 years ago)

S Bowen

5/5 Stars
Would definitely recommend Terri Progressor in Robinson and Jackson. Through out the purchase she was an absolute diamond. She followed up the sale through out and remain very professional, helpful and supportive. A great big thanks to her and the rest of team... Read more
Buyer
17th Jun 2021 (3 years ago)

J Deacon

5/5 Stars
Matt deserves a medal for the efforts he put into countering the delaying tactics of an equity release company who were set on delaying the sale of our late father's house. Excellent service. Would thoroughly recommend.... Read more
Seller
15th Jun 2021 (3 years ago)

B Tirmizi

5/5 Stars
Purchased our house through Robinson Jackson of Swanley Office. We found everyone to be friendly and professional. A very special thanks to Matt who helped us find the right house. He made our purchase easy and stress free and went that extra mile to help us before moving on to new pastures. Would definitely recommend them.... Read more
Buyer
4th Jun 2021 (3 years ago)

A Akinola

5/5 Stars
Mathew was very helpful..... Read more
28th May 2021 (3 years ago)

M Smith

5/5 Stars
Michelle from the Swanley branch of Robinson and Jackson went above and beyond to help us find a property. She took the time to find out exactly what we wanted and was extremely reassuring and helpful at what is a stressful time. We are so appreciative of the attention to detail and friendliness from the team at Swanley and want to say a big thank you. We will definitely use their services again and recommend the branch for anyone looking for a friendly, realistic estate agents that go the extra mile.... Read more
Buyer
26th May 2021 (3 years ago)

A Robinson

5/5 Stars
Professional in every aspect. Keep in touch with updates regularly. Always on the end of the phone and call back if messages left. Very good customer service. Team professional and definitely know their business inside and out. Cannot fault.... Read more
19th May 2021 (3 years ago)

A Souviron

5/5 Stars
I am very happy with the service provided by Robinson Jackson Swanley. They were very helpful and professional.... Read more
19th May 2021 (3 years ago)

N Collier

1/5 Stars
The sales/negotiating team are great, but once they've sold the house and it changes hands that's where it stops. We decided to do the viewings after seeing lots of people touching our stuff and the company not adhering to the covid rules with viewings only to serious buyers etc. Our buyers wanted to negotiate us leaving the white goods in the house, we said "no they are for sale, not for free", it was left at that but a couple of times the agent said "you're already leaving your white goods what more do they want" and I kept correcting that we were not leaving them. We weren't made aware that they had been told "ok", until exchange, and by then it's too late to do anything. £1200 out of pocket to replace the white goods we had to leave. I submitted a complaint and it got forwarded around and then ignored, so I sent another 2 weeks later. I just got a "sorry you felt like we didn't communicate enough but it's up to you to check" and passing the blame onto the solicitors. Outrageous. Not worth the 1% fee. The same person even called me (the vendor) mistaking me for the buyer, talking about renegotiating the price after the house survey, and in one call even started asking me how my mum died, I was just gobsmacked. So unprofessional. I wouldn't recommend these agents to anyone in the area.... Read more
Seller
5th May 2021 (3 years ago)

P Donovan

5/5 Stars
We owe our house purchase going through to the Robinson & Jackson team. Michelle, Laine, Terri and Matt all played their part. Anything that you can imagine going wrong with a house purchase went wrong at no fault of R&J and yet they managed to get us over the line. I spoke to Michelle more than I did my wife over the last couple of months. Lol. And nothing was ever too much. She stayed late and talked us through each different situation that arose. The best way to describe them is although it's a business, they genuinely care. You are not a name in the system. You are a person with hopes and dreams for your new home. And they stopped at nothing to make that a reality. Thank you so much and I can't recommend them highly enough.... Read more
Buyer
4th May 2021 (3 years ago)

D Harman

5/5 Stars
Matthew and the team at the Swanley branch of Robinson Jackson are superb! Our Uncle's property was expertly valued, recognising it's rare features for its location, despite it being in need of modernisation. My brother and I, within a few weeks of issuing instructions, were presented three interested buyers who were invited to submit 'last and final offers', thus ensuring we received the best possible price. Considering our sale was conducted during COVID restrictions, we were impressed with the swiftness and professionalism of the service provided. Thank you all very much.... Read more
Seller
13th Jan 2021 (4 years ago)

J Cooke

5/5 Stars
Have just completed on a property with the Swanley branch. The initial meeting with Hannah went very well and she easily showed us around the property making us feel very welcome, with good knowledge too. Dealing with the sales progressors from Dartford felt a bit cold with their emails but they were to the point. Talking to Matthew and Hannah stood out to my wife and I in conversations as they really were willing to go the extra mile and helped greatly and are a true credit to Robinson & Jackson. When my wife and I visited the Swanley branch to collect the keys after completing Matthew was genuinely very happy for us and it was great to meet him in person too as he has a warm and infectious personality. Thank you Robinson & Jackson Swanley!... Read more
Buyer
9th Dec 2020 (4 years ago)

A Crossley

5/5 Stars
We have had nothing but a positive experience with this estate agents. From the most experienced to the most junior staff - they’ve been professional and keen to help. Importantly, they really helped us get things moving efficiently. Highly recommend.... Read more
3rd Nov 2020 (4 years ago)

A Illingworth

5/5 Stars
Michelle and the whole team helped us greatly during the sale of our home. I cannot recommend them enough, their advice and support was excellent.... Read more
Seller
3rd Nov 2020 (4 years ago)

B Ball

5/5 Stars
Thoroughly recommend Robinson Jackson Swanley, such a friendly professional service and by far the best estate agents I have used.... Read more
28th Oct 2020 (4 years ago)

N Davis

5/5 Stars
First of all thank you to Michelle & Team for all of your assistance whilst finding a property. We could not thank you enough for all the advice & help you provided with us. Nothing is ever too much, even if something goes wrong the team still go out of their way to help you resolve situations. Always friendly to speak to on the phone and always prompt with their replies. I feel Michelle & Team took away a lot of our stresses and quickly discovered what properties we liked so they could recommend properties to view. We will definitely be using Robinson Jackson Swanley again. The best estate agents we have used. Thank you so much to you all!... Read more
1st Oct 2020 (4 years ago)

M Abdullah

5/5 Stars
I can not be more please with the service provided. I was a first time buyer and Michelle Dean gave me a lots of tips, information and got to view superb properties adapted to my family needs. Comunication with her was excellent, as well as mortgage advisor and solicitors recommended by her. Thank you, we finally found out dream home and it was a absolutely pleasure work with you. Very professional, totally recommend them, especially Michelle Dean who was the person making for us the process very easy as a first time buyers.... Read more
Buyer
19th Aug 2020 (4 years ago)

T Poole

5/5 Stars
Always use them they have a great team... Read more
12th Aug 2020 (4 years ago)

S Parrish

5/5 Stars
Guaranteed to be the best... Read more
10th Mar 2020 (4 years ago)

E Richardson

5/5 Stars
We recently had a visit from Laine Benn at Robinson Jackson. We were very impressed by how professional, knowledgeable, informative and objective her help was; she genuinely gave us advice in our interest rather than simply trying to get a quick sale for herself. Laine came very well prepared for the meeting and had done plenty of research about our property- even downloading planning permission details about our property and advising us about the best way forward. We are very grateful and can wholeheartedly recommend this company.... Read more
4th Feb 2020 (5 years ago)

E Wade

5/5 Stars
Laine was amazing very professional and knowledgable. Would highly recommend... Read more
23rd Dec 2019 (5 years ago)

N Wood

5/5 Stars
I do not normally do reviews; however, I do make exceptions, when I receive really good customer service and that’s why I am writing one for Robinson Jackson @ Swanley. They helped me get the home I wanted and assisted me along the path, I had never travelled before. All the staff were very knowledgeable, and accommodating. Nice cup of tea on a recent visit to the office!! I would highly recommend these agents to any of my friends who are thinking of buying. Top class service.... Read more
Buyer
19th Dec 2019 (5 years ago)

T Sargent

5/5 Stars
The team at Swanley were excellent start to finish: always friendly and helpful. Truly the grease in our moving process. I would confidently recommend them to anyone.... Read more
1st Dec 2019 (5 years ago)

H Munford

5/5 Stars
I have used Robinson Jackson Swanley to buy my house 10 years and was very impressed by their service. I went back to them, now to sell my house and they always go the extra mile, such as helping me with letters from solicitors.... Read more
Seller
19th Nov 2019 (5 years ago)

C Howe

5/5 Stars
We can’t speak highly enough of all the staff at this agents. We particularly appreciated the branch manager Michelle who has a wealth of experience and put us at ease when we had concerns. They were professional from the off and worked so hard for us which was fantastic. We recommend them without any hesitation and will definitely return to them in the future should we need an estate agent.... Read more
18th Nov 2019 (5 years ago)

Russ

5/5 Stars
Had excellent service from Michelle and her team on finding a buyer for our property in a difficult market. We have been kept fully updated on all aspects of the process all the way along and would thoroughly recommend.... Read more
Seller
18th Nov 2019 (5 years ago)

N Davies

5/5 Stars
The whole team at Robinson and Jackson, Swanley were extremely friendly, professional and knowledgeable.They showed a real dedication and commitment to selling our house whilst guiding us through the whole process. Informative, helpful and up to date information provided at every step of the way was invaluable and we couldn’t have asked for a better team of people. We want to say a huge thank you to them for making our dream move possible. Amy & Neil Davies... Read more
Seller
16th Nov 2019 (5 years ago)

K Law

5/5 Stars
I’d like to give a big thank you To all of the staff at Swanley. They have made selling our house a breeze. It sold within the first week of being put on the market. After the offer was made they have kept us fully informed regarding our sale also thanks to them we will be moved and in our new house before Christmas all I can say is if you live in the local area and want to sell your house you won’t be disappointed with the level of service you will receive.... Read more
Seller
11th Nov 2019 (5 years ago)

James

5/5 Stars
Great service all round... Read more
4th Nov 2019 (5 years ago)

L Miller

5/5 Stars
I would like to express my appreciate to all the Team who assisted me when selling my uncles house. Their kindness, compassion and professionalism, are a fantastic value you don’t often find. I whole heartedly recommend you use their services. Lesley... Read more
Seller
2nd Nov 2019 (5 years ago)

E Lowe

5/5 Stars
All I can say is Robinson Jackson Swanley are just amazing. All the staff were supportive, had fantastic knowledge and only ever had our best interests at heart. We were informed of progress and feedback every step of the way and having bought and sold through Robinson Jackson I would never use another estate agent and have recommended these agents to many friends who are thinking of buying and selling. Top class service. Thank you for helping us to buy our dream home. We are so happy and grateful to you.... Read more
Seller
23rd Oct 2019 (5 years ago)

M Mcewen

5/5 Stars
Can not fault the service we received from the sale of our house which became a long and tricky process, kept us up to date, liaised with all parties involved. We also purchased a house with a different branch and they were also great keeping us informed and helping us through the process.... Read more
Seller
15th Oct 2019 (5 years ago)

H shubbar

5/5 Stars
Great service, very professional!... Read more
14th Oct 2019 (5 years ago)

J Henning

5/5 Stars
Sold within 10 days. We were kept fully informed of progress and found them more than willing to assist with any questions we had. Would recommend.... Read more
Seller
8th Oct 2019 (5 years ago)

CharmW

5/5 Stars
Hi I have been more than happy with the service received by Robinson Jackson - Swanley. With numerous viewings of our property, we were unsure whether we were ever going to be able to sell; property location and parking being a few feedback we received. Robinson and Jackson were very detailed with the feedback provided, offering alternative options to appeal to potential buyers, based on the feedback received. Eventually, we were able to sell our property in Swanley, a the price we had in mind - over the moon! I would highly recommend you use this agency , due to their professionalise and perseverance to not give up on the sale, showing the same enthusiasm to sell our property throughout the lengthy process. Hannah, the estate manager and rest of the Team - a huge thank you!! Kind regards, Charm & Nadine... Read more
Seller
7th Oct 2019 (5 years ago)

P Elliott

5/5 Stars
Excellent service well worth every penny! The team were fantastic and super helpful. The team went the extra mile, ensuring the communication between solicitors on both sides of the process. We were already let down by another estate agent in the area and felt like Robinson Jackson kept to their word and did not let us down at all. We would recommend Robinson Jackson for their reliable service!... Read more
5th Oct 2019 (5 years ago)

M Gluba

5/5 Stars
First time property buyers:) We came across Robinsons Jackson when looking for our first property and our new home. The whole process, from the first point of contact to final stages of the purchase, was efficient and well managed. The Sales Advisor was the best we came across, friendly and professional as well as other Staff members we had the chance to meet in person and speak to in the branch. The responses to email were almost immediate, the arrangements of viewings ( first and 2nd) managed very well. As potential buyers we placed offer on the property we really liked and the offer was accepted - we even found that out over the weekend I believe it was Sunday. We were concerned about sth called `gazumping`. However, as soon as we received confirmation that mortgage offer is accepted, the property was listed as sold/stc on RJ website and taken off other property listings. There was no `under offer` approach like some other Agencies may have, where property continues to be listed on the market with I assume aim to get the next best offer. We also appreciate that RJ has a dedicated team of staff involved in the later stages of the sales/purchase, making sure that both parties are in the same stage and the process is smooth and without unnecessary delays. We had confidence in the way things were handled and we came out of this process with home that we really like. We would recommend RJ Swanley to anyone interested in buying their first home or anyone who is looking to buy/rent/sell.... Read more
Buyer
24th Jun 2019 (5 years ago)

M Turner

5/5 Stars
We were delighted with the service we received. Michelle and her team were professional at all times and always 'went that extra mile'. Selling a house can be a stressful business but the staff were always available to help. We highly recommend that you use this agency.... Read more
Seller
20th Mar 2019 (5 years ago)

M Vata

5/5 Stars
Fantastic experience selling our house with R&J Swanley. Michelle and Matt done everything they could possibly do to get the house on the market and sold as quickly as possible (after a disastrous 15 month hellish, waste of time with Wards - Eynsford, that cost us lots of time & £30,000). Nothing was too much for them and their sales progresser Terri was a credit to them. She took calls daily from me and constantly chased solicitors etc as she was also aware of what we had been through. I can't recommend them enough. We made a stupid mistake and went with the wrong agency previously, if only we chose them first we'd be £30,000 better off and with less wrinkles and grey hairs.... Thankyou R&J from some very satisfied customers : )... Read more
Seller
9th Mar 2019 (5 years ago)

V Kositzky

5/5 Stars
Amazing service! We are first time buyers and Michelle really went for the extra miles to give us all information and advise what we need. She is super supportive! I would higly recommend them!... Read more
Buyer
5th Mar 2019 (5 years ago)

Carol

5/5 Stars
I have always chosen Robinson Jackson in Swanley. All the Staff there are helpful and they got my property sold within days. Recommended... Read more
Seller
27th Feb 2019 (5 years ago)

C Rowland

4/5 Stars
As a first time buyer its always scary of the unknown when purchasing a first home, whilst we found a house through an online estate agent Josh at Robinson and Jackson was extremely professional and answered all our questions with honesty and provided us with much clarity. He listened to our needs and was understanding of our requirements. The properties they had available wasn't what we wanted but he made it a positive experience for us. I would recommend viewing through him and speaking with him about your specific requirements.... Read more
Buyer
29th Jan 2019 (6 years ago)

K Gibbons

5/5 Stars
Very happy with Michelle and her team. Helped from start to finish.... Read more
28th Oct 2018 (6 years ago)

P Dorrer

5/5 Stars
Really positive experience, the team are well established and very, very knowledgeable regarding property and local markets. There is an old saying of you get what you pay for and Robinson Jackson offer excellent value for money, in assisting with 2 sales in the area they achieved offers above my expectations. Reading through some of the other reviews I just have to correct a few of them, as far as not being able to speak to them - they have always been there when I have called, Ive walked in and spoke to them face to face whenever I have been in the area. For someone to say that they did not hear anything for months is laughable, the other thing to remember with agents is that they wont get paid until the house sale goes through so there is no reason why they would drag a sale out. The lady with the story about London road who goes by the name of "admin team" writes a fictional tale remiss of George RR Martin. It literally is a great How-To guide of how to be an idiot trying to buy a house. Going to an owner directly and negotiating a deal? There is nothing worse! how would the owner ascertain that you can actually afford the property? Usually I dont like to berate other reviews in my review but there are so many inaccuracies with the reviews here it has taken me back. My advice, if you are thinking of selling, call them out for a chat. It costs nothing. Failing that, look on Rightmove to see who has the most properties for sale, there is a reason behind that.... Read more
Seller
14th Aug 2018 (6 years ago)

D Smith

5/5 Stars
I would strong recommend the team at Robinson at Swanley, they helped me through a very difficult time in my life and they bent over backwards to help me through each step of the process. I met all of team at some point and each and every one of them was so helpful, polite and understanding which made my life so much easier. I would just like to say a massive thank you.... Read more
13th May 2018 (6 years ago)

C Tattersall

5/5 Stars
Fantastic service from R&J. Our sale was smooth & problem free thanks to the staff at the Swanley branch. Always at the end of the phone when he had a query, and always willing to help. Thank you!... Read more
Seller
12th May 2018 (6 years ago)

T Searles

5/5 Stars
Having purchased through Robinson Jackson they are the best Estate Agents in Swanley . Michelle goes the extra bit in making the prices stress free. Highly recommended... Read more
Buyer
22nd Feb 2018 (6 years ago)

A Team

1/5 Stars
Minus -1*. I think their service is extremely poor, deceitful, dishonest and evasive. Went to view a property on London road, apparently was owned by expats. Had questions regarding loft-conversion and whether the sellers had a structural report to hand(Didn't have one, nor was it mentioned in ad).This was a risk knowing I could be putting my family in danger. I became suspicion of their sales staff Hannah who kept quite throughout the viewing as we wanted to ascertain info from her Knowledge which was very limited. Sales agents being quite during a sale, isn't always best.I found her to be less engaged and interested. I caught her off guard and on the spot, asked togo back to the office and call her client infront of us as we were serious buyers, ready to move forward. We got back to their Swanley office where there was another colleague Emma who was in the background pretending to be busy and not listening to the conversation. Please remember Hannah had told us that the sellers where living in Austalia so that means there's a 24hr different and I find it very hard to believe you could call someone in a different time zone and get a response to negotiate a sell at early hours in morning. Things started to get abit weird when Hannah called this pretend client no response at first then 30sec later her colleague Emma meraculusly receives a call from Australia, it's the seller ready to negotiate. At this point I knew they were dodgy or desperate as the property hadn't sold for weeks. I deliberately went in low and offered to test the waters. Seller who is meant to be on the phone to Hannah declines and wants more. In the End I offered £2500 below the asking price. However Hannah makes gesture to imply they want £500 more, I laughed and declined as I thought this seller couldn't be serious. I believe it was RJ who had full control and Emma just role played as if she was speaking to her customer. We were presented with another ex authority house 5min away, Hannah didn't want to take us and said we should visit the area and see. However we went to view it, I decided to approach to owener personally whilst there arranged my own viewing, which I would recommend, agreed a price went back to office. The look in her face and sound of voice was displeased as clearly she knew the last property was more expensive where she our budget. Whereas the seller was willing to tax £10k below the asking price for personal reasons. However I felt this was all too good to be true. As I went through the paper work Hannah gave me thier own RJ queries to thier client. As I investigated the questions only then to find "NO FIND" under building type. So being a precautionist I carriedout my research with other lenders, experienced architects and reviews. NO FIND was invented by Taylor wimpy after the war. It was not financially viable to rebuild London and other bombed cities with conversational masonry bricks, but rather poured into cement blocks with stones, non- piled foundation. Today we call it fabricated quick assemble homes, not designed to latest over 100yrs. Hence banks would require atleast 20%dp or more against risk element. So I decided to investigate further on the area of Kent. Another thing I fount with estate agents they don't inform you of hazardous area zones of Radon which is the second most deadliest unseen gas globally to cause cancer and kill. I'm disgussed to learn that, this free information can be obtained on local government searches. RJ failed to display the levels of which the areas they cover has a extremely high risk, and should be transparent in their adverts as they have a duty of care as they offer a service to the public. No excuses. If people really knew this, they would realise these houses being sold within these "Radon" high risk zones would truly expose it worth. Senior management is a joke not serious, Matt and director who in my opinion absolutely promote misselling. These Unregulated companies and greed has damaged the markets.... Read more
27th Dec 2017 (7 years ago)

S Lawson

1/5 Stars
Worst experience sold and brought with robinson jackson the sales progression team are absolutely useless. Rude, unprofessional, liars. Avoid... Read more
Seller
28th Oct 2017 (7 years ago)

J Fordham

1/5 Stars
Great saleman, awful estate agent This was our first time we had sold a property so when Matt came in with his Salesman approach of 'I know 200 people looking for a house like your's' I should have known it was too good to be true but anyway I still went with them. Considering they sold the property from new build, the plans they put on the website were wrong! They valued the property at £345k and to be fair to them the sales price was £327k however this was only after chasing them constantly to try and get a response about people who had been to see our house. It took nearly 2 and a half months and we hardly had any viewings. The company just didn't care about anything to do with the property as long as they sold it. Matt also gave us rubbish about 'you will have me as a point of contact', didn't hear from him again..... Once the house was sold officially I think in November we did not hear from Robinson and Jackson again until around Feb time, they gave us no updates on the sale, no information about how the chain was doing, nothing. We thought this all came through the solicitor until we received a call from Village Estates in Sidcup (for another part of the chain). Village Estates contacted us regularly with an update and gave us everything we needed. After receiving a call from the manager at R&J we were told in Feb that the lady dealing with our after sales was Jackie, to which we replied 'who?'. They were supposedly meant to have contacted us every week, given us updates, let us know how things were progressing but we'd had nothing. Still after everything we have only heard from the company once or twice since we have accepted the price. Be warned, if you want service don't go with Robinson And Jackson Swanley, incompetent, lazy, money grabbing salesmen. If you want your house only to be sold and you don't care about service, go to an online one. If you want to sell your house, constantly have to chase up your estate agent, pay over the odds in comparable to the service you get and then get absolutely no contact for months because they have got you an acceptable offer, go to Robinson & Jackson in Swanley, they would be perfect for you... Read more
Seller
1st Apr 2017 (7 years ago)
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