The most professional estate agents i have ever experienced! All the staff are knowledgeable, polite and helpful and you do truly get a sense that this is a team who are working hard for your sale. Mine was not the easiest house sale for a number of reasons not least the pandemic landing in the middle of our transaction, but Andy and Charlotte were superb throughout and their service and attention to detail were second to none. Would highly recommend to anyone in the Towcester area and outlying villages
16th Jun 2021 (18 weeks ago)
I understand that certain details need to be collected from potential tenants and I'm used to answering the standard questions. However, I felt the additional, personal questions which this agency chooses to ask are very intrusive. These questions are asked in the very early stages, before you even get to see a video of the property, let alone a physical viewing.
Arranging a simple viewing was a very overcomplicated process. On my initial call with Richard Hedges I was asked very personal questions including what kind of relationship I had with my same-gender partner. At the end of the call, I was told that I would receive a video tour of the property. By the end of that day I hadn't had an update from Richard, so I had to chase the agency for a response. All of a sudden I was told the the relationship status with my same-gender partner had affected my application as we were being considered as 'sharers' and not a 'couple' or 'family unit' and therefore, would not be considered. Only when I insisted that a same-gender couple are not 'sharers' did Richard organise a viewing. However, the damage was already done and it was clearly used against us.
I find it unreasonable to answer this agencies additional questions regarding my relationship status at such an early stage.. After giving the names and address of the potential applicants, I was then specifically asked what sort of relationship we have with each other. The relationship status with a same-gender partner was then passed on to the potential landlord, to check if the landlord wanted to pursue, based purely on that detail. Interestingly, when a friend called with male/female names, their relationship status was not questioned.
I feel it is discriminatory that Jackie Oliver refuse to consider same-gender partners as a ‘couple’. I’m usually very discreet about my orientation and I don’t like having to publicise it here. However, I was forced into giving very personal details to Jackie Oliver only to have them use it against me. I’ve never experienced discrimination before and I’m truly shocked at the way I was treated by Richard Hedges. People should not be left feeling this way after dealing with an estate agent and it saddens me that there are still businesses like this that are so backward. Shame on you.
I have saved all correspondence and I will be getting in touch with Stonewall to report my experience with Jackie Oliver.
6th Dec 2020 (10 mo. ago)