Terrible lettings agents. Moved us into a place where the cable for the internet was broken and would need an engineer to fix it but lied to us and said there was internet. Made doing university work very difficult. Also there was no hot water, the windows were all single glazed and cracked and the window in the kitchen did not shut fully leaving a huge gap. Attempted to contact them but we were ignored. They also told us the landlord did not want to fix the windows as it was too expensive but we then found out they had not even mentioned this to the landlord they had instead lied to us so they did not have to deal with this. The doors to the rooms also did not shut and the floor boards under the carpet were rotting away. They did not want to know and ignored our phone calls, texts and emails and were never in the office when we went by.
Kelly, Ben and the team were fabulous, professional and always on hand to help throughout our sale. When it came to offers they gave good advise which resulted in us achieving the asking price. They were very professional and sympathetic to the circumstances surrounding our sale. I will be recommending them to anyone looking to sell. Thank you John Francis Aberaeron.
A very professional sale and purchase - i would highly recommend John Francis in Aberaeron! Thank you.
Very informative and helpful during the buying process, thanks again.
here is a reason you are told not to use Alexander's when renting in Aberystwyth and everyone single thing you hear is true. Although I appreciate a lot of the problems with a house when renting are down to the landlord, the way Alexander's treat the tenants especially students has become a very sad joke. It started off badly from the £100 reference fee on top of the £400 deposit to being told by Lynne when we moved into a dirty house with badly broken furniture, including beds and sofas, that the house was is â??perfect conditionâ? and they wouldn't be replaced or that it was our fault - after the 10 minutes after we collected the keys. Things only got worse from there; the way as tenants we were treated was appalling to put it nicely. Lynne lacks people skills and would often lie especially when it came to decorating, we were told to live with mould and damp as it must be our fault- that it was there when we moved in, we were also without a fridge for over a month as apparently it was fine despite being warmer than the kitchen. There was also a blatant lack of respect for us and they were condescending assuming as students we wouldn't know anything or care, this was shown in rude emails talking about us as if we weren't there on the phone or when we came in in person, this was made even clearer when it was time for viewings as Lynne decided it was acceptable to come for viewings outside the time we were told and would walk in and out of bedrooms and bathrooms with strangers without knocking even when she did knock if told '1 minute I'm changing' she still would walk in, exposing me in a state of undress to strangers, or she would allow the people viewing to touch and move our stuff around. By the end of the year I had given up fighting with them and just wanted to wash my hands with them. But then the charges out of the deposit came, the charges where ridiculous and were all poorly handled. However the one saving grace would be the way Layla and Sinead handled the deposit return and allowed us to discuss and air our grievances. However this is not to redeem themselves, I think Alexander's need to take a good look at there customer service especially Lynne
Tustin Court, Unit 1, First Floor, Port Way, Ashton-On-Ribble, Preston
Fantastic service from kings business, my contact was Dylan O'kane and I could not fault him a real genuine guy who did his best to move the sale along from start to finish. 5* for kings I will deal with them in the future.
they took our money in advance £1200 and has been 6 month we did not a single viewing Adam hussiem a person with many a excuses i do not recommended these company they do not act as professional agent.avoid bunch crock and scam i wish i can leave not star they do not desirved