Terrible lettings agents. Moved us into a place where the cable for the internet was broken and would need an engineer to fix it but lied to us and said there was internet. Made doing university work very difficult. Also there was no hot water, the windows were all single glazed and cracked and the window in the kitchen did not shut fully leaving a huge gap. Attempted to contact them but we were ignored. They also told us the landlord did not want to fix the windows as it was too expensive but we then found out they had not even mentioned this to the landlord they had instead lied to us so they did not have to deal with this. The doors to the rooms also did not shut and the floor boards under the carpet were rotting away. They did not want to know and ignored our phone calls, texts and emails and were never in the office when we went by.
Terrible landlords, terrible staff too.
Nothing gets done on time and if something was wrong and we rung up, they promised a date, and never happened.
Painter and decorators walked straight into the flat whilst I was sleeping and so did their staff to check about the fire alarms. (which never got done)
Disgraceful and dishonest company.
Do not rent from Aled Ellis Aberystwyth.
We find the staf friendly and easy to talk to and more than happy to sell our business
i dont even want to give this establishment one star! absolutely awful customer service. i went in last week and was greeted by a very rude lady, she then wanted me to speak to the other lady and she was extremely rude and looking down her nose at me. extremely disappointed with the way i was spoken down to. i wanted to have my house valued by Evans Bros but the way your staff treat customers is dispicable. I then went into Morgan & Davies and was made to feel like a happy customer.
Lloyd Herbert & Jones have been responsible for selling my property and at a later date, letting my property. At all times they have acted in a professional manner, offering a first-class service, by providing informative property details and out-of-hours viewings when required. Whether selling or letting a property, they provide the full-package, relieving the client of many of the stresses associated with each process.
We have used Herbert Lloyd and Jones for the last five years for the full management of our rental property. The service has been excellent, helpful staff team who do more than 100% to ensure that our property was looked after and that the tenants were appropriate.
We chose them again to sell our property and again received an excellent service.
Yes there are other estate agents around and we have experienced the services they have to offer as well. So our advice is stick to the the “best”and that’s the staff team at Herbert Lloyd and Jones.
Would 100% use these estate agents. Full of knowledge and really helpful, I bought and sold a property through the Aberystwyth office and would do it with them again.
My only dealings with this lot have been vastly disappointing, and I say that with the knowledge that the bar is set low for Estate Agents anyway. Economical with the truth, very slow to act, and occasionally just plain rude. They also don't bother to chase up potential buyers after viewings. I'd avoid them altogether if I had any choice in the matter, unfortunately people seem to use them for some reason and if they have enough buyers and sellers on the books you can't avoid them, you just have to hold your nose and watch them like a hawk.