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- Frank Innes - Derby Sales
Frank Innes - Derby Sales
Opens tomorrow at 9:00am
18-22 St. James Street, Derby, Derbyshire, DE1 1RN
Frank Innes Derby Sales are an estate agent in Derby. They mainly list properties in DE23, DE21 and DE1. Over the last 6 months, they've listed 103 properties, with 68 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla and Rightmove.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday 9:00am - 4:00pm
- Sunday Closed
View all details
Frank Innes - Derby Sales Reviews (173)
Have you used this agent?
84%
1%
0%
1%
14%
R Tooby
Incredible service by Euan. Made everything easy.
13th Aug 2024 (27 days ago)
I Mohamed
The worst letting agency in Derby. I have been calling about a property every day for a month. Being told the old tenants haven't left. They take my name, number, email and say the will call me once old tenants move and the house is checked. Every day on the phone for hours waiting for them to pick up. They will check with the landlord and get back to me to pay a holding deposit. No call. Repeat again next day.
Unfortunately, there is no repercussion for them and the law doesn't protect tenants. But a lesson learned, I never ever use this agency again in my life.
13th Aug 2024 (27 days ago)
S singh
Overall an amazing process for renting a property. No issues over the phone for booking a viewing and a very quick process. From viewing to living in the property took less than a week including weekend. Great team of individuals and response quick on emails and phone calls. Credit to Euan for being very efficient.
8th Aug 2024 (5 weeks ago)
A Lee
Maddie was very helpful all throughout my tenancy application. I was able to moved in within few days only. She has sorted everything for me. And I am very excited in my new home!
26th Jul 2024 (6 weeks ago)
V kidziak
I have tried to contact the agency about the property they've listed and the lady who picked up the phone, was very unfriendly, making me feel like I'm making her day worse simply by calling for the enquiry.
22nd Jul 2024 (7 weeks ago)
A Frost
Frank Innes, once again you have excelled in your service as a an Estate & Letting agent. Very smooth transition from advertising to the moment the wonderful tenants moved in and great communication and rapid responses to any queries i had. I look forward to using your services again in the future :) Thank you Smriti & Lydia
18th Jul 2024 (8 weeks ago)
M Khan
Shocking experience.
Booked a viewing for a property, arrived 10mins before. No-one showed up. Waited 30mins. Called them and was told the viewing had been cancelled since they could not get access to the building and no one bothered to inform me.
Got another call from Frank Innes rep regarding another property. Tried to discuss my concerns regarding the previous booking that was cancelled without intimation but the rep was socially inept, and kept putting the blame on me by stating I cancelled that viewing.
Was not expecting this from a letting agency with such good ratings on Google. An extreme let down.
15th Jul 2024 (8 weeks ago)
C Topley
Very helpful at answering any enquires, quick process, best team ive come across within renting a property
5th Jul 2024 (9 weeks ago)
J Leeding
Charlie Orme has been fantastic!
We are first time buyers and really apprehensive around the process. We have had a rocky purchase with many ups and downs throughout the whole process. Charlie was really supportive and helped us throughout the process. His approach, attitude and professionalism was amazing throughout and he always aimed to give the best update he had.
We may have not continued with our purchase if it wasn’t for Charlie due to our circumstances, however he always managed to make sure we kept on track and when a bump in the road was found there was a solution. Charlie is a massive credit to Frank Innes and I think a lot of the work he does goes unnoticed due to the nature of the job. People will always remember when it doesn’t go well but very quickly forget when it goes ‘according to plan’ but Charlie deserves massive credit as we had many challenges that were made into a positive experience as a result of his excellence.
Thank you Charlie and we wish you all the success in the future!
4th Jul 2024 (10 weeks ago)
S Kirk
Maddy and Euan were really friendly and happy to help with any questions. Would recommend.
29th Jun 2024 (10 weeks ago)
Iryna
Nice service, very polite and helpful manager. The process of key obtaining is smoth and clear.
Thank you ????
29th Jun 2024 (10 weeks ago)
S Maderniece
Both Lydia and Euan have been so pro-active regarding any queries we have had, and by providing such a thorough service have thetefore made us feel at ease about the move. They've been an absolute pleasure to liaise with and I'm so happy with how the process has gone. Highly recommend. Such a lovely team and excellent service!
29th Jun 2024 (10 weeks ago)
J Brady
Brilliant service throughout, Luke Nixon, couldn't of been any more helpful and caring and so polite, made the scary experience of moving so much easier. A big thankyou to all involved.
29th Jun 2024 (10 weeks ago)
O oshinaike
I had my best encounter with this letting agency. The team is fantastic especially Lydia,Olivia and Euan, they are amazing. This is the best real estate company in Derby and I will recommend them anytime, anywhere, any day. They are quick and professional.
28th Jun 2024 (10 weeks ago)
S Bedwal
I would NOT recommend Frank Innes to any landlords after a year and a half. Inspections are not undertaken as per contract terms and the inventories are appaling. It almost appears they inspected with their eyes closed i.e Charlotte and Olivia. The staff members lie about literal photographic evidence, as if you are stupid. You have to chase and pressure them to do their jobs and when you are full time professional, you shouldn’t have to do when they take big cuts monthly. My last tenants have left my house damaged in some parts and unclean, i had charlotte telling me this was similar to previous inventatory, my property is new and pristine when i handed it over. olivia telling me it was acceptable when law states your property should be returned in the condition you handed it over. Ive never know such lazy dishonest people, they don’t care for their customers. Im now having to go through the omsbudsmen and considering taking legal action because the service is so bad. My uncle has also experienced the same issues. Looking at the reviews it’s not great for tenants either. Im happy to be parting ways from Frank innes and to be going with Hannells. Now after raising a complaint, I have Charlotte Pearson spinning further lies to cover their incompetencies today.
No solutions offered, or any goodwill gestures, or no effort to resolve the issues or even accept their mistakes. Just trying to push it underneath the carpet. The complaints service do not pick up their phones and are to slow respond. So Lucy at reviews it’s no use emailing you, as well. I got through more quickly to the Property Ombudmen! Despite all the video and photographic evidence of the damage and dirt made by the tenants, listing failure after failure weeks on the complaints manager Katie Mardell did not even call back and apparently cannot find a single misservice!! What an absolute joke. Honestly landlords they will loose you money and they have no accountability or responsility. I will be takimg legal action and will continue to warn other landlords.
21st Jun 2024 (11 weeks ago)
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More Frank Innes branches
- Frank Innes - Long Eaton 8.80 mi away
- Frank Innes - Burton-Upon-Trent 10.53 mi away
- Frank Innes - Ashby-De-La-Zouch 12.11 mi away
- Frank Innes - Nottingham 13.87 mi away
- Frank Innes - Coalville 14.37 mi away
- Frank Innes - West Bridgford 14.67 mi away
- Frank Innes - Loughborough 15.33 mi away
- Frank Innes - Mapperley 15.55 mi away
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.
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