A Bucur
We are beyond grateful to Laura for securing our mortgage offer in just 3 days, despite the added complexity of being on a visa.
We did face issues with the solicitors, which caused unnecessary delays, so we strongly recommend avoiding them. However, Laura’s outstanding support helped us navigate through those challenges smoothly.
We highly recommend Laura to anyone in need of a knowledgeable and reliable mortgage advisor.... Read more
27th Sep 2024 (7 mo. ago)
E Tilekoussi
I cannot rave about Laura enough! She was absolutely amazing from the initial conversation we had on the phone, to our lengthy appointments where she took the time to explain everything, all the way down the line to today, finally our completion day!
She is so knowledgeable and she takes the time to do her research and find the best product for you, she takes no shortcuts!
Such an amazing mortgage advisor with a radiant personality. Thank you Laura!... Read more
4th Jul 2024 (10 mo. ago)
S Sussman
Being in the property trade, means I have worked with many estate agents in the last few years, but Billie and the rest of the team from bairstow eves stands out in being able to guide and help you from exchange through to completion in a professional and easy manner even when things seem difficult. I look forward doing more business with them in the future.... Read more
27th Jun 2024 (10 mo. ago)
T Rose
Laura the mortgage advisor is absolutely fabulous! I have never met a more professional amazing individual. I have only met with Laura once and what
she taught me was outstanding. Can't wait for my second appointment!!... Read more
4th Jun 2024 (11 mo. ago)
E Rides
Laura from Bairstow Eves was a god send for myself and my partner in getting us on the property ladder and supported us securing our dream home. We could not have asked for a more professional, dedicated and knowledgeable mortgage advisor! She was attentive and thorough also with a kind and friendly manner that helped us feel comfortable in what we expected to be a very daunting experience. Thank you so much Bairstow Eves but especially Laura for getting us over the line quickly and with great deal as well in such uncertain times.... Read more
Buyer
4th Jun 2024 (11 mo. ago)
N Gurung
Laura reached out to me to help me with mortgage advice. I made it clear that I am trying to get the whole AIP process complete as soon as possible as there is already a property I would like to purchase from Bairstow Eves. Laura was great with communication initially but was extremely slow with the research process as she would say she’s too busy or would be away on holiday. She didn’t attend our last meeting with no prior notice or apology after. She asked to set up a meeting a week later and when I asked what the timeline will be, she didn’t reply to the email and has been no contact since. Incredibly unprofessional and simply wasted my time.... Read more
Buyer
1st Jun 2024 (11 mo. ago)
G Templeman
Brilliant, professional and reliable all the way through our leasehold property sale. Kept informed of every little update and nothing was ever too much! Thank you so very much, Tilly, Stephen and the team!... Read more
Seller
1st Aug 2023 (1 year ago)
M Fuller
They won’t like you if you use different mortgage advisors they wouldn’t care about your offer even higher than other offers.
Not recommended!... Read more
Buyer
12th May 2023 (2 years ago)
Bit like a chocolate teapot really, unprofessional, always blaming someone or something else for lack of activity, clearly didn't market well. Should have known better and gone elsewhere. Couldn't be more disappointed... Read more
Seller
10th May 2023 (2 years ago)
M O'Brien
Great team at Maidstone Branch. Special shout out to Laura so helpful, friendly and knowledgeable. Many thanks... Read more
30th Sep 2022 (2 years ago)
S kunasingam
I finally sold my flat with Bairstow Eves after a long and
laborious journey. I cannot fault Laura for her exemplary
communication and management of my case. I feel
that she went above and beyond what was required of
her to get the job done. She has an extremely friendly,
honest and caring approach to her clients and I feel this
is very rare in her industry. I was very thankful for both
Laura and Steven's dedication to my case, their support
ensured that regardless of any other obstacles that
might arise during a sale they would get involved to
help solve and rectify these things. Eternally grateful
and very satisfied!... Read more
10th Jun 2022 (2 years ago)
H Ateer
Amazing service from begining to end. Very professional and kept me updated almost on a daily basis.
Despite having 2 buyers pull out on me at the last minute, Amanda worked tirelessly to get other viewings, which resulted in my leasehold property being sold at an amazing price and all in the record time of 6 weeks begining to completion. I could not recommend these guys highly enough and especially Amanda, who was a pleasure to talk to and helped me through,step by step.... Read more
Seller
4th Feb 2022 (3 years ago)
M amorim
Stephen delivered on what he promised, which was finding a reliable buyer for my property after just 1 week on the market! They communicated well throughout the whole sale process and provided regular updates. Recommend Bairstow Eves Maidstone to anyone looking to sell-there won’t be false promises (like you may find with other well-known competitors)... Read more
Seller
3rd Feb 2022 (3 years ago)
J Stevens
Absolutely brilliant service from Stephen and the team at bairstow eves in maidstone. Our buying process was long and stressful but Stephen was incredibly helpful and reassuring. They did everything they could to help get the deal done and we are incredibly happy in our new home. They all went above and beyond to help get it to the finish line.... Read more
Buyer
3rd Feb 2022 (3 years ago)
T Mutch
I sold my house with Bairstow this year.
I really appreciate how committed Steve and he’s hole team where in not just securing a great price for my house but really going the extra mile every step of the way right up to completion.
Would highly recommend them and would definitely use them again.
I would also highly recommend their mortgage broker
Tommy who got me a great deal with my new mortgage lender and made it hassle free for me.
Thank you very much guys . ????... Read more
Seller
27th Jan 2022 (3 years ago)
R Lad
Helped me move from maidstone recently, were very friendly and helped me with lots of different questions and all while doing this during a pandemic! excellent team... Read more
29th Jul 2021 (3 years ago)
J haley
Very poor customer experience.
Booked a number of viewings within the town with the company and was very excited to get in and view. 1 day before the viewings one gets cancelled and i am asked to move another. I said no as i have booked my time in all day. This was accepted at this point. Please note the viewings for the properties with Bairstow was the first to go into my diary (I planned my day around their availability)
Expecting a finical services call - this never went ahead as i was never called.
On the day of the viewings I was called by another representative demanding I move my viewings seemingly to make her day easier.
If I am looking at house through your company I would expect them to 1 be able to coordinate their diary and 2 have respect for a potential customers time.
I am extremely frustrated about this and think the is a very poor reflection on how they conduct themselves.... Read more
8th May 2021 (4 years ago)
J E
Should you have any jaded preconceptions about Estate Agents leave them at the door when you enter Bairstow Eves Maidstone Office. These guys are true professionals.
Stephen, Hannah and Tom, in the order I came to know them during the course of our sale, are truly "the dream team".
True professionals from start to finish, they have complimentary skills and work together in a cohesive and proactive way.
Buying and Selling houses is a challenging process in England and never more so than during the C19 Pandemic. I truly could not fault the conduct of the Bairstow Eves team. They were "on it" at all times and when things got tough, as they inevitably do in this process, the tough as they say " got going ".
I cannot fault them and would recommend this firm without hesitation.
Thank you Stephen, Hannah & Tom.... Read more
Seller
7th Mar 2021 (4 years ago)
D Misy
Sold my house through the Maidstone branch, Tom and the team did a fantastic job and were brilliant throughout the process. I wouldn’t hesitate in recommending them... Read more
Seller
21st Sep 2020 (4 years ago)
L Blainey
A brilliant team who worked tirelessly to make buying a property as easy as possible. I would have no hesitation in using them again and recommending them to anyone. Thank you all.... Read more
Buyer
21st Aug 2020 (4 years ago)
T Daniels
What an amazing team they are at the Maidstone Branch. Tom, Stephen and Hannah. Very professional, polite and incredibly helpful. They always phoned back when they said they would. A 5star plus service, I would have no hesitation in recommending them... Read more
26th Mar 2020 (5 years ago)
D Daniels
What an amazing team at Maidstone Branch, had the pleasure of dealing with Tom, Stephen and Hannah. Incredibly professional and did everything they could to help. Always phoned back when they said they would and kept me updated all the way. I would have no hesitation in recommending them. 5 star plus service... Read more
24th Mar 2020 (5 years ago)
ArithonUK
I was house hunting over a six month period and Bairstow have been exceptionally helpful over the entire time. Tom was welcoming and professional and the other members of the team; Hannah, Haven & Stephen never failed to return calls or push property that didn't meet my requirements. Circumstances meant I didn't end up buying through Bairstow, but it wasn't through any lack of effort on their part. They did however, help arrange my mortgage DIP and financial advice on the property I am now purchasing. So thank you!... Read more
Buyer
9th Mar 2020 (5 years ago)
A preece
What a great job Steven, Tom and their awesome team done. They sold our house for a great price and also found us our new dream home. Superb stuff excellent service thank you so much ????????????????... Read more
Seller
24th Feb 2020 (5 years ago)
K Goodhew
I unfortunately did not buy my house from Bairstow Eves (I wish it was up for sale with them!) however I did use Tommy Jackson for my mortgage. Tommy was absolutely incredible from the moment I enquired through to completion. He was always on hand to answer my emails and even took the time to reply to me on Christmas Eve! I was really nervous about the mortgage application as I am a first time buyer and we had some issues with the property, but Tommy reassured me the whole way through and made sure that I understood everything properly. I am so glad that I used their services and I wish that the agents my property was advertised with would have given me the same level of service that Bairstow Eves did!
Thank you so much to everyone in the team for your help! x... Read more
Buyer
6th Feb 2020 (5 years ago)
P Lane
Fantastic service and great customer care. Very happy... Read more
29th Jan 2020 (5 years ago)
M Applegate
Would recommend.
Had 3 agents value my house. Wards went on and on about internet advertising and fancy brochures. Also had to pay for professional pictures which when totalled up, came out at a fee which was almost double than the competitors. I did not find them particularly polite when I called their office either.
Page & Wells showed no confidence. Down valued the property and then recommended taking a £10k offer under their valuation.
Tom at Bairstowe Eves valued my house. I found him polite and easy to deal with. Upon instructing Bairstowe, Steve got me an offer within 24 hours of it being on the market. Steve is a polite gentleman and kept me up to date all the way. It shows that a successful agent is a proactive agent. Most agencies just rely on displaying fancy pictures on the internet. It's reassuring that the art of salesmanship is not quite dead yet. Big thanks to Steve Cunningham.... Read more
Seller
27th Sep 2019 (5 years ago)
P Eady
A very professionally run estate agent with friendly, helpful staff. We wouldn’t hesitate to use them again in the future and would definitely recommend them to anyone looking to buy or sell... Read more
16th Sep 2019 (5 years ago)
N Goodwin
Thank you to Stephen and the team for the fantastic customer service on my purchase. I would highly recommend the team at Maidstone.... Read more
Buyer
1st Sep 2019 (5 years ago)
K Small
Very professional and friendly service from Stephen and Tom and their staff at Maidstone.... Read more
29th Aug 2019 (5 years ago)
E 1234
I would like to thank Steven for his professional manner on selling our property.
A professional gentleman with a professional outcome . Made selling our property a breeze. Would recommend to future customers as you will not be disappointed on the outcome of your property buying or selling . Keep up the good work . Well done !!
Kind regards
Y Sweeney... Read more
Seller
19th Aug 2019 (5 years ago)
N Caws

Promised dedicated member of staff, didn't happen! Complained to Tom Botting, he just passed it onto Head Office, despite being a regional manager and the corporate website informing the branch should attempt a resolution. I paid 1.75% because my property was 'cheap'. Told them to reduce price as too high and no interest, they didn't believe so. Eventually taken down by 5 thousand, sold in a week.
Sales progressor only works Monday-Thursday, promises to update you every week, but if not, the next week... I had to chase. She was then removed from my case to be handled by Hannah, who then went on holiday the next day. Couldn't update me on the latest despite me knowing the buyer was using their in-house conveyancing team.
I've read a previous response from Scott saying to a reviewer 'sorry you felt the need to post this' sorry, do you only want glowing reviews, Scott? Do you not like when people say a bad word! Or, do people deserve honest reviews from people that paid you a higher % than others?
No communication in branch, had to inform 3 different people of the same information on various occasions multiple times. Every form or request was full-filled by me within 2 hours. Took them 28 hours to respond to 3 emails in regards to solicitor chasing for them to pass on information regarding completion.
Never took on board my wish for completion date despite bringing them the property! Uploaded pictures without my approval... only Hannah was helpful throughout, however as clearly documented all staff emails became rather blunt after complaint was raised.
Complained and got the generic response, they must assume most people just give up on, however raised my complaint with TPO, they've reviewed my application and are now doing a full investigation... which they wouldn't just do for a laugh would they!
I'm not hiding behind some obscure name or wishy washy review, terrible service given by people that seem to think they are better than you! Estate Agents have always had a reputation of being... well... not bothered about you. They only care if your house costs over £350,000 because then it makes the commission that little more worthwhile.
Oh, and if you get we're a proud member of TPO don't see that as anything, only about 30 estate agents in the whole country aren't... and that's because they are super dodgy!
It's a shame the by laws exist on Earl Street otherwise we may have had a better establishment take over, maybe a Krispy Kreme would do well!... Read more
Seller
9th Aug 2019 (5 years ago)
T Lock
We used Bairstow Eves to sell our home and purchased our new home also with. From day one the service provided by the Manager and team was great. We also used the in-house conveyance team which made everything easy and as smooth as possible. I would like to thank Hannah for helping us through the process as she assisted us every time we requested to view our new home, took over the role of providing us with regular updates and arranged for external services to carry out some work before we moved in. We would recommend using this team for buying and selling homes.... Read more
Seller
7th Aug 2019 (5 years ago)
G Monsford
Tom and Haven were superb, cant rate highly enough!... Read more
14th Jul 2019 (5 years ago)
M Kent

Over promised dedicated estate agent, promised sales progressor to have weekly updates, however had to chase every week for an update, only to be met with an out of office or a response of 'they are awaiting queries'. On multiple ocassions I stated the price was too high hence no buyer. Within one week of reducing... sold. Never worked to my timeline despite bringing the business to them. Regional manager is also the branch manager, who talks to you in a way that feels so un-genuine you'd think he was a cast member in TOWIE and I were his frenemy. Complained to the store manager but didnt even try and resolve, head office say that they did what was contractually obliged... almost like going to nandos and being told no chicken or peri peri sauce, but we do have a nandos salad. Because I thanked them for answering my questions they regard my service as satisfactory. One of the most stressful situations I've ever been in and I'd dread other people's experiences being similar. Also to note they try and sell you sky tv on multiple ocassions despite having 'no incentive'... maybe use that time to sell my house!... Read more
Seller
5th Jul 2019 (5 years ago)
R Nicholson
Spot on service from Tom and the team. Nothing too much trouble excellent advice, communication and service.
Very happy we chose Bairstow Eves, Maidstone. No regrets at all and would highly recommend.... Read more
2nd May 2019 (6 years ago)
J Bebbington
Fantastic, efficient & professional service from the team at Bairstow Eves. Tom and his team handled the sale of my property superbly from start to finish. Thank you!... Read more
Seller
30th Apr 2019 (6 years ago)
E Green
Absolutely fantastic customer service throughout buying our property. Would reccomend this company to anyone. Very attentive, welcoming and so friendly! Thank you for everything you have done once again.... Read more
Buyer
23rd Mar 2019 (6 years ago)
J King
Highly recommended. Extremely professional. Tom and his team handled our sale very well. Constant weekly updates. All the staff where a pleasure to meet and work with but Haven was was a credit to the company. Very warm, friendly and knowledgeable.... Read more
Seller
14th Mar 2019 (6 years ago)
M Donald
thank you to the team for helping us with sale of our property and also the purchase of my new one, the team are great and we got a lot of tips on how to aid the sell of our property from Stephen, all round great service. highly recommend.... Read more
Seller
4th Jan 2019 (6 years ago)
L Tarling
I'd like to say a huge thank you to the team at Bairstow Eves Maidstone. Though we did not proceed with our sale in the end, the team were incredible in ensuring we had all of the information we needed and went above and beyond to make the process as smooth as possible. I'd highly recommend them and we'll be back in the future to go through the process again.... Read more
Seller
5th Dec 2018 (6 years ago)
P Nolan
We bought through BE they provided an excellent service, as we sold privately they still got involved checking things out to speed up the whole process. When buying or selling would definitely recommend Tom and his team.... Read more
Buyer
26th Nov 2018 (6 years ago)
C Nagington
Really great service from start to finish, sold our property within a day and completed within 6 weeks. Knowledgable, professional and nothing was too much trouble for Tom and the team. Would highly recommend to anyone looking to sell.... Read more
Seller
17th Oct 2018 (6 years ago)
R Thompson
I've recently sold my house through Bairstow Eves. The original sale experience was brilliant... the house was under offer within 3 days of the house being listed online which was far sooner than we thought it would be. Andrea, the move co-ordinator is brilliant and kept driving the process forward throughout the transaction.
The only negative I experienced was with the Conveyancing Team that was recommended by Bairstow Eves. We experienced a few issues with them during the process.... Read more
Seller
21st Aug 2018 (6 years ago)
T Doyle
If I could, I would go beyond the five star limit. Andrea (Progression Co-Ordinator) is an outstanding member of staff that not only helps the seller, but also the buyer. I strongly believe that my chain would have fallen apart had it not solely been for her.
I would recommend 100%.... Read more
21st Aug 2018 (6 years ago)
L Macklin
5 star service from Bairstow Eves. Great communication and always kept us in the loop. Smooth transaction.... Read more
15th Aug 2018 (6 years ago)
N Macklin
Very professional from start to finish and made the whole experience of moving easy.... Read more
15th Aug 2018 (6 years ago)
A Uzunova
We had an amazing experience with Stephen Cunningham -Sales Manager on Sat the 23th of June.
Stephen was amazingly helpful showing us properties in Maidstone.
He was very clear on details,area and property description.
The viewing was well organised and timely completed.
Thank you so much!
Highly recommended experience.... Read more
25th Jun 2018 (6 years ago)
J Stanley
Recently sold my property through Maidstone branch of Bairstow Eves and I couldn’t of been happier with the service I received. Property was sold very quickly (under a week of going on the market as they had already lined up potential buyers they thought would be instrested in the property) and they were there to guide me and reasure every step of the way. A friendly and professional team. A pleasure from start to finish.... Read more
Seller
21st Mar 2018 (7 years ago)
J Squire
Excellent service from start to finish. HIGHLY recommend!!!... Read more
30th Nov 2017 (7 years ago)
Mike
I was very impressed by this agency, both in terms of their organisation, efficiency with paperwork, and the promptness with which they responded to my emails or calls. 8 weeks from listing to exchange.
I would happily recommend them to others looking to move house in Maidstone.... Read more
Seller
27th Oct 2017 (7 years ago)
A Klepacka
Excellent Estate Agents, very helpful and professional from start to finish. Thank you Tom and your lovely Team - Haven, Lewis and Stephen for great service xx... Read more
25th Oct 2017 (7 years ago)
A Nasternak
Great service every time. The Maidstone team very helpful and professional. Wouldn't hesitate for recommending them.... Read more
24th Oct 2017 (7 years ago)
L allen
The staff are all very nice & they worked hard to get lots of potential buyers through the front door.I have used them before & would definitely use them again... Read more
Seller
21st Jun 2017 (7 years ago)
E Patten
Haven and her team have been excellent from start to finish. I cannot recommend this Estate Agents enough. Thank you for making it a pleasant experience.... Read more
20th Jan 2017 (8 years ago)
R Walker-Nicol

My partner and I completed on our very first home in August and thanks to the team at Maidstone Bairstow Eves, the process went smoothly and took the stress away from us. Having offered on previous properties through different agents, I began resenting our property search due to the hoops I was made to jump through and the overall complexity of the process of buying a house!! When we saw the property through Bairstow Eves, Haven Le-Core explained everything to us on the viewing and actually reassured me as a first time buyer. We decided this house was the one and offered immediately. Due to the fact our mortgage promise had expired, we went in to speak to their advisor who managed to beat the previous rate we had been offered! Tom Botting sat with us and explained the steps going forward, something that no other agent had taken the time to do. Our offer was accepted and despite a complicated purchase, the whole team were able to answer my questions and guide us through the process. We are now home owners and I cannot recommend this agent enough. From experience, a team is only as good as the leader that guides them so thank you to Tom and your brilliant team, Stephen, Lewis and Haven xxx... Read more
Buyer
7th Dec 2016 (8 years ago)
M Jones
Very positive experience, bought a house through them which completed in September. Was a more complex purchase than average and took a long time for various reasons throughout a long chain. The team at Bairstow Eves kept on the case for us and went, in our opinion above the call of duty at times and kept us well informed. Lewis in particular (as he was our point of contact) was always very helpful and always got back to us even when there was nothing to tell, but I would rate the team in general as when Lewis was unavailable someone would always help - including the branch manager.... Read more
Buyer
30th Nov 2016 (8 years ago)
J Timoney
Great agents, I've used them a few times for sales now and they've been very, very proactive. Great quality of advice, great local knowledge, very slick and professional service, exceptional marketing methods, with really good feedback all along the way. I have no hesitation in recommending them.... Read more
Seller
30th Nov 2016 (8 years ago)
T B
A*. Thank you for all you have done for me.... Read more
28th Nov 2016 (8 years ago)