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  1. Home
  2. Black Katz - Clapham
Black Katz - Clapham Logo

Black Katz - Clapham

Closes at 6:30pm
78 Borough High Street Borough, SE1 1LL
Black Katz - Clapham hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Black Katz - Clapham does have 102 reviews, with an average score of 3.8/5 If you're looking to sell in Victoria, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Stirling Ackroyd - London Bridge and Dexters - London Bridge. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

  • Monday 9:00am - 6:30pm
  • Tuesday 9:00am - 6:30pm
  • Wednesday 9:00am - 6:30pm
  • Thursday 9:00am - 6:30pm
  • Friday 9:00am - 6:30pm
  • Saturday 10:00am - 2:00pm
  • Sunday Closed
View all details

Black Katz - Clapham Reviews (102)

Have you used this agent?
  1. 68% 5/5 Stars
    68%
  2. 4% 4/5 Stars
    4%
  3. 0% 3/5 Stars
    0%
  4. 1% 2/5 Stars
    1%
  5. 27% 1/5 Stars
    27%

P Küster

5/5 Stars
I highly recommend Black Katz in London Bridge, Sandro and Tim were extremely helpful and friendly and helped me to get the property I really wanted. It's rare to find this kind of estate agent in London.... Read more
13th Feb 2024 (17 days ago)

B Wright

5/5 Stars
I don’t usually review rental agencies but felt Black Katz deserved a 5* review for all of their help and support during my property search. Even though I didn’t end up renting through them, I found Tim to be helpful, professional and transparent with all of the information he shared with me. The viewing process was easy to arrange and hassle free and I would have no hesitation with coming back to them in the future when I need to find a new property. Thanks Tim for all of your help.... Read more
8th Feb 2024 (22 days ago)

H Jeon

1/5 Stars
Avoid if possible. I would have given 0 stars if I could. At first, I thought of Blakkatz high as Tim and Vincent were really nice and helpful in finding my flat. So it is a shame that I have to write a bad review. I sent all the referencing documents a month ago and they only did it right before the moving-in date, which would have potentially disrupted the whole moving plans when I first moved in three years ago. The annual renewal process is even worse. Michelle is just the worst and her poor communication has been a pain every year. She insisted on higher rent and offended me, even when the landlord offered me a lower price previous years. I don’t know if she is dyslexic(Edit: I now realise this may have unintentionally offended dyslexic individuals, and I apologise for any unintended offence), but she now emailed to charge more for the deposit and to request 6 months’ upfront payment when the contract says the deposit is already paid and it’s monthly payable. I replied to confirm the discrepancy. And it was upsetting to see her response that accused my landlord of the deed. I spoke to my landlord and confirmed Michelle misunderstood the whole situation and requested it wrongly. (Edit) After composing my review, I received a barrage of highly unprofessional and aggressive emails from Michelle, prompting me to file a formal complaint. It seems the root of the misunderstanding stemmed from agents assuming that the term "upfront" automatically meant a six-month period without adequately clarifying this to both my landlord and me. Their communication skills are shockingly lacking. One particularly amusing response from Michelle was when she claimed that "At the time of the contract being signed a deposit would have been paid," in response to my inquiry about why the contract stated the deposit had been paid when she was requesting more. This assumption that the deposit would be paid upon signing the contract is quite confusing and highlights their lack of clarity in the process. Furthermore, although I understand the landlord initially wished to increase the deposit (which, incidentally, he later rescinded after our discussion), Michelle failed to convey this information to the tenants before sending the contract—clearly demonstrating unprofessionalism and a dearth of communication skills. When the contracts were voided and resent, I sought an explanation for the change but was met with reluctance to provide one. It took four to five email exchanges before they finally offered an explanation, and they seemed more focused on my negative Google review than on addressing the issues at hand. Additionally, while the front page of the contract indicated monthly rent payments, the "special condition" section at the end contradicted this by stipulating "6 months upfront," causing further confusion. Instead of owning up to their oversight, they opted to accuse me of not thoroughly reading the contract. Therefore, I urge caution when perusing their contracts, as there may be hidden conditions of which you are unaware. Despite gaining a slightly clearer insight into their modus operandi, I remain significantly dissatisfied with Michelle's unprofessional and ineffective communication skills, as well as the renewal process.... Read more
6th Feb 2024 (24 days ago)

L O'Keeffe

5/5 Stars
Highly responsive and professional, answered questions very quickly , super helpful and generally just nice people to work with! Very efficient and I was lucky to get a really high quality flat with Black katz... Read more
16th Jan 2024 (6 weeks ago)

H Nott

1/5 Stars
Late to review but worth offering a warning. Rented a property through Black Katz from 2018-2019 - Black Katz made absolutely zero effort to ensure the cowboy landlord secured our deposit through TDS after we put the money down for the rental agreement. Ended up getting royally exploited at the end of the tenancy, losing over half the deposit due to the landlord refusing to hand it over. Emailed Black Katz about this issue and they just told me to take it up with the landlord. Absolute class act. The formality and care to respond to these reviews is just for show, they only want your money and that's it. Especially if you're a student, or a first-timer in London (which my partner and I were at the time), stay far away. Edit: As you can see, plenty of handwashing in the response. However, there is a blatant contradiction here, or just a wilful ignorance of the matter. Sure is curious that Black Katz "confirm[ed] they protected your deposit", yet I have email reciepts with a Black Katz property administrator after I asked them, during the problem: "Do you have any information regarding how the deposit was administered to a deposit protection service? We're [my partner and I] both having difficulty in locating/dealing with it. Otherwise, it doesn't appear to have been handled properly as I've not recieved any information from the landlord regarding where the deposit was placed once the tenancy began." And the response I got from Black Katz? "I am afraid this is not information we would hold as the landlord registers the deposits." Wow, sure doesn't seem like Black Katz DID verify that he protected the deposit! If he did, why couldn't you just tell me that he did, or that you CONFIRMED that he did at the time? But even if he didn't (as he hadn't, in reality), they didn't care that I was asking. Just move on out the door! As they say themselves, they don't get involved unless a tenant wants to renew, not their problem. Wouldn't at all be surprised if the landlord is still working with them, so long as their checks are done, they're off the hook. I'm not interested in your want for a confrontation, I'm warning others by calling the facts as they are. I've got emails to prove everything I'm saying is true. Be careful you don't end up getting swindled of your deposit, Black Katz won't bother to check if it ends up in a TDS or not.... Read more
26th Oct 2023 (18 weeks ago)

L Young

5/5 Stars
Really can’t recommend Black Katz enough for finding a flat in London! Sandro was absolutely brilliant and made the whole process so easy and straight forward for us. Amy has also been brilliant in the final stages of getting contracts signed and sorted. If you’re in the London flat hunting bloodbath… get yourself to Black Katz for a super helpful and easy experience.... Read more
25th Sep 2023 (23 weeks ago)

M Luberti

5/5 Stars
Sandro and Amy were wonderful and followed us throughout our flat hunt journey. They were extremely helpful!... Read more
23rd Sep 2023 (23 weeks ago)

J Al-Saad

5/5 Stars
The best agents in London, big shout out to Alessandro Cappellin for all his help, you are amazing thank you! And also Tim thank you for all your help!... Read more
28th Jul 2023 (7 mo. ago)

B Troup

1/5 Stars
Do yourself a favour and go elsewhere. You may notice in other one star reviews that Black Katz are desperately trying to protect their image and passing the blame onto others. This does not surprise me. Black Katz will do everything they can to get you through the door into your new flat. They make the move in process smooth, prices are cheap, contracts are short (12 months), what could go wrong? We were told that the flat would be cleaned by the time we moved in, and arrived to a mouldy bathroom and living room, stained kitchen flooring and curtains hanging off of the railings. In September 2022 I reported a dripping noise in the ceiling to Black Katz (this is conveniently omitted in their replies to my flat mates) which was assessed and dismissed as not an issue. In late November the ceiling caved in, revealing rotting wood and the debris landing on my computer and work laptop. This was reviewed a week later, and determined a roofer should attend. Again, Black Katz have then omitted in their other responses that we did not have a roofer visit the property until the start of February. Does this seem like a reasonable amount of time to resolve a hole in the ceiling in the middle of winter? The claim that this issue was resolved in 2.5 months is laughable. As of May 14th (the day myself and my flat mates moved out of the property) the patched up ceiling was still leaking and turning mouldy, and the rotten wall still completely wet. I wonder if the new tenants are happy with this? I imagine Black Katz also promised them this would be resolved by move in. Ignoring the negligence we received when living in a Black Katz managed property, the communication we received at times were slow, disinterested, and at one point devolved into petty squabbling: intentionally misspelling the name of my flat mate The pinnacle of professionalism! Please know I would not write this review if I didn't think you needed to stay away from this company. I would not waste my time writing an incorrect review like Black Katz will likely claim I have done. No matter how good the property may seem, please stay away.... Read more
7th Jun 2023 (8 mo. ago)

M Aniceto

1/5 Stars
Unprofessional and incompetent. There's no other way to put it. Stay away.... Read more
5th Jun 2023 (8 mo. ago)

A Lopez

1/5 Stars
THE WORST LETTING AGENCY IN LONDON. The property managers are absolutely useless, we lived with a hole in our ceiling for 6 months with Rosie purposefully ignoring our emails and replying with sarcastic remarks when we asked what she was doing to fix the situation. We had a fire in our kitchen caused by a leak in the light fitting which Black Katz didn’t deem an emergency so we had to live with all of the power switched off for days until they could send someone round to fix it. I don’t often leave reviews but I am honestly shocked this company is able to continue in business and warn anyone to brave the London rental market further if it meant avoiding dealing with Black Katz. They are enticing with cheap places and 12 month contracts but only because they focus on getting people through the door knowing they will not be staying longer than a year.... Read more
3rd Jun 2023 (8 mo. ago)

Kiran

1/5 Stars
AVOID AT ALL COSTS!! Black Katz are the worst management company I have ever dealt with. They are incompetent and purposely unhelpful at every possible opportunity, especially Rosie Sparkz (the property manager). We lived with a hole in one ceiling for 6+ months. Awful service and customer support. Be wary!... Read more
23rd May 2023 (9 mo. ago)

K Fraser

5/5 Stars
We were really struggling to find a flat and weren’t getting responses from other agents. Sandro and Amy have been incredibly responsive and patient. Thanks to them we have a flat... Read more
27th Apr 2023 (10 mo. ago)

T Blog

1/5 Stars
Bad agency. Stay away from them!! They'll rip you off on checkout as they work with an old employee to run their scam... Read more
25th Apr 2023 (10 mo. ago)

L Howard

5/5 Stars
Me and my partner used this letting agent for our new place and the process couldn’t have been smoother. They are very professional and kind, especially Sandro, who helped us out a lot. Thankyou for assisting us and finding our lovely new home. I would recommend them to anyone looking for a place in London... Read more
1st Apr 2023 (10 mo. ago)

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