J Kirkman
I had a very pleasant experience working with Black Katz. They were a super responsive, very friendly, and very helpful when I had any questions. I worked specifically with Tom S. and was such a delight to work with as an agent, I highly recommend.... Read more
13th Nov 2024 (10 weeks ago)
L Jarrett
Black Katz were a very easy agency to work with. Our agent Tom was very friendly, helpful and responsive to our questions as first time renters, and his punctuality helped us to get in offers very quickly after new houses were added to the market. We are very happy with the house we have ended up with thanks to Black Katz.... Read more
Tenant
17th Sep 2024 (18 weeks ago)
S Sun
Thanks for Tom's guide , i first time rent studio in London , with his help , i rent a good property , also recommend me the solicitor nearby , all goes well and smooth , i moved in very soon , i already lived in this property for some days , the machine , decoration , space , maintenance all look good !... Read more
Tenant
4th Apr 2024 (9 mo. ago)
? ???????
Shayla and Alisha made a great job. Shayla helped us to find the perfect property and curated us through all the processes. It was a great fortune to meet her. Thank you!... Read more
18th Mar 2024 (10 mo. ago)
M Boudaoudi
Shayla and Lauren ensured a seamless process, even over the weekend! Responsive and dedicated service. Highly recommend!... Read more
26th Feb 2024 (10 mo. ago)
D Lu
Tom Biro was an accommodating letting agent when I arrived in London. He was keen to educate me on the local rental market, general procedures on lettings for expats and any other queries I had. Thanks Tom!... Read more
Tenant
15th Feb 2024 (11 mo. ago)
J Kliský
Very professional and fast approach, especially for the properties handled by Ruhul. Definitely recommend!... Read more
6th Jun 2023 (1 year ago)
T Blog
Bad agency. Stay away from them!! They'll rip you off on checkout as they work with an old employee to run their scam... Read more
Tenant
25th Apr 2023 (1 year ago)
Seraphim
Shayla is excellent. Great customer service and interpersonal skills, very friendly and approachable. When I came to her with a problem I was having with my flat, she listened and assisted promptly. Will hopefully stick to the agency for my next rental.... Read more
Tenant
8th Feb 2023 (1 year ago)
F Barker
Very helpful when looking for a house - a far better set of estate agents than many of the others we were with when looking for a house.... Read more
4th Jan 2023 (2 years ago)
Been
Great estate agents lovely experience couldn't recommend more... Read more
14th Jun 2022 (2 years ago)
S James
Please, if there is anything you do, do not go with Black Katz if you are a tenant or a landlord. I don’t care how stunning the property may be, they are not worth it.
They are unprofessional, rude, non caring and have no interest in your wellbeing or the state of the property. All they care about is making as much money as they possibly can.
Time and time again they let us down as tenant going as far as leaving us without power in the middle of winter for 2 days, resulting in us having to sort out the problems ourselves. Upon exit of properties (as we have been with them more than once) they provide the most pedantic exit checks and do everything within their power to ensure as little of your deposit is returned to you as possible.
They have claimed working hours, good luck reaching them within them. They start an hour later and finish an hour earlier, oftentimes emailing you right before they close so you dont have time to respond and end up waiting for days.
They are truly, the worst of the worst. Please, avoid at any cost.... Read more
Tenant
11th May 2022 (2 years ago)
H Denhez
My experience with the Black Katz agency was perfect.
I asked Shayla to visit a flat at 11am and got an answer 10 minutes later to visit it at 1pm on the same day.
The processing of my documents was fast and efficient, and allowed me to move in within the next week of my search.
The team was super reactive to provide details and answer questions, thanks Amy Molly and Rachel.
One thing to note : the black Katz website can seem suspicious compared to more recent comparators like RightMove but the level of service from the team is excellent. 100% would recommend, thanks.... Read more
Tenant
14th Apr 2022 (2 years ago)
Z Elgendy
They took my safety deposit and then refused me because I’m a Vet in my probation period
The lady that took my money “ Shayla Khan “ blocked me directly after , after calling the agency , I was told I’m being impatient and that it will take 3 days to get the money back , 3 days later nothing yet .
Disgusting approach to potential customers and terrible customer service , unprofessional.
The least to say is that I didn’t receive my safety deposit back and I’m still blocked by there employee , not even an apology for wasting my time .... Read more
7th Apr 2022 (2 years ago)
G Rapai
This agency discriminates against pensioners who claim benefits in order to pay their rent. Choose wisely, elders deserve better!... Read more
Tenant
19th Sep 2021 (3 years ago)
S Wood
Will at Black Katz is the best estate agent I've ever dealt with - he was helpful, made everything easy, and a pleasure to deal with. Thank you!... Read more
18th Dec 2020 (4 years ago)
P Haigh
I have rented through Black Katz a few times now, and I've always found William Frank and the rest of the team to be eager to please and quick to get in touch. Moving with them has generally been pleasant and efficient... Read more
Tenant
17th Dec 2020 (4 years ago)
K Walker
Have moved twice with Black Katz and found Will Frank to be absolutely brilliant each time. He's always super-helpful, responds quickly and been able to show me exactly what I was looking for. 5/5, I can totally recommend him, and the rest of the Black Katz team... Read more
10th Dec 2020 (4 years ago)
R Szabo
Jake was extremely helpful and friendly, also offered a great deal for the property we have just rented out. Morgan, was very quick and efficient with all the paperwork. We had everything done before the move in date.
I can only recommend them, had a great experience!... Read more
Landlord
29th Sep 2020 (4 years ago)
R Allan
Jake was very good and helpful. Superb service , highly recommended!... Read more
30th Aug 2020 (4 years ago)
A Haley
No just parked outside... Read more
10th Aug 2020 (4 years ago)
L Poyntz
We made an offer for a year contract with 6 month break clause, never told us some parts of the offer wasnt accepted like the breakclause but had already taken our deposit and more just general lack of basic competency from the whole estate agent.... Read more
11th Nov 2019 (5 years ago)
I O
Great and fast service!!!
Jake helped us find an awesome flat in the perfect location. Very happy with the outcome. Highly recommended... Read more
Tenant
18th Jul 2019 (5 years ago)
N Dodd
Great experience. Was able to view properties immediately and get quick feedback.
Jake was very helpful and made the process painless.... Read more
18th Jun 2019 (5 years ago)
S Vernikov
The agent was nice and fair, but the administration and following part was awful.
The practice was handled with a great lack of professionality, transparency and humanity.
The administrator did not even know the legislation (what documents may be provided for a right to rent check), was never available nor reachable the days prior to entering the house, and ultimately left me homeless for the weekend because of the a money transfer not been cleared again (despite an urgent transfer which actually cleared prior to the starting date).
But hey: it's the weekend, who cares about leaving a person in the street because I can't bother to peform a double check.
- Left homeless for a weekend (in which I was paying the house), because nobody could bother to check the money transfer for the final deposit
- Promised unfurnished "as seen", came almost empty
- Director of the agency disappearing for days and then telling me the day before the entry "Sorry, you will enter next week"
- Fixings and repairs not done as required
- I have received a piece of broken key I don't even know what to use for
- Lack of technical knowledge of the laws and guidelines (I had to explain the administrator that an EEA ID card is equivalent to the passport, according to the UK 2016 statute on rents)
- Lack of humanity and transparency: you are pretty much just a bag of money... Read more
Tenant
15th Apr 2019 (5 years ago)
J Markowitz
Jake was great, got us into an exclusive listing and we took it straight away! Office was really helpful recommending a solicitor to help with the process. All round good time!... Read more
Buyer
4th Feb 2019 (5 years ago)
M B
Amy offered us a great service, transparent communication and extremely helpful renting experience. Thanks to all the team!... Read more
Tenant
5th Jul 2018 (6 years ago)
M Martin
Jake was incredibly helpful and accommodating and found me a great flat. Thanks so much Jake and Black Katz!... Read more
Tenant
8th Jun 2018 (6 years ago)
T Kolóti
I had a really good experience with them. They only showed me flats that I was interested in which seems obvious but it was never the case with other agencies. So they saved me a lot of time.... Read more
28th May 2018 (6 years ago)
I Nicolae
Posting fake adds as bait to get your details and offer worse alternatives.... Read more
12th Feb 2018 (6 years ago)
N Gheung
Good service, thank you... Read more
16th Dec 2017 (7 years ago)
J Iglesias
Our offer was accepted on May 23rd, for moving in June 1st. We wired the deposit the next day. On May 31st at 3pm, they hadn't signed the contract yet. When I called them on the phone asking what was going on, they said that the background check would "hopefully" be done by the end of the day. My wife and I had given them everything they had asked for, including statements from all of our bank accounts. It was really stressful for us not to know if we could move in until less than 24 hours earlier.
Stay. Away. From. Them.... Read more
Tenant
11th Jun 2016 (8 years ago)
J Csikay
Aweful service. Never answer phones, 'someone will call you back'.. you'll be waiting weeks, believe me!!... Read more
23rd Apr 2016 (8 years ago)