V Evans

If I could give 0 stars, I would.<br><br>I bought a house a few months ago through Bridges, and my experience has been extremely disappointing.<br><br>My main issue was with Jo Rosser, who was the person I was dealing with throughout the process.<br><br>I originally made an offer on the property, and Jo personally told me that my offer had been accepted. A few days later, while I was on holiday, I received an email saying that the property was actually going ahead at the original asking price. As you can imagine, I was extremely stressed, upset and completely gobsmacked.<br><br>When I questioned what had happened and explained that something clearly wasn't right, Jo told me that my offer had been put forward to the seller and that the seller had rejected it. I was then told that I had subsequently counter-offered the original asking price.<br><br>I was absolutely gobsmacked.<br><br>I had been told by Jo that my offer had been accepted, and I had never made a counter-offer. I was also never told that my offer had been rejected. To then be told afterwards that this was supposedly what had happened was incredibly upsetting. Especially when it did not!!!<br><br>What made things even worse was the way I felt I was spoken to and made to feel responsible for the situation. Jo brought up several viewings that had supposedly been cancelled and other issues, which I felt were completely irrelevant to the fact that I had been told my offer was accepted, yet I was later given a completely different account of what had happened - if it even did?!<br><br>I felt that I was being made to feel like I was the problem, rather than receiving a clear explanation and accountability for what had happened from their end.<br><br>I have since spoken to a number of people and other estate agents and have heard similar complaints about Jo's manner and the way she has spoken to people. I can only speak from my own experience, but unfortunately my experience was enough to make me completely lose trust in Bridges.<br><br>Ultimately, I ended up losing £10,000 as a result of this situation.<br><br>I have told many of my family and friends about what happened, and I personally will never buy or sell a property through Bridges again.<br><br>And if you are a seller considering using Bridges, I would seriously ask yourself: what if this happened to you, or to one of your family members or friends? Would you be happy knowing that the same thing could potentially happen to them?<br><br>Buying or selling a home is a huge financial decision, and you should be able to trust the estate agent representing you to communicate offers properly and treat you with professionalism, honesty and respect.<br><br>Unfortunately, I did not feel that was the case here, and I would not recommend Bridges based on my experience.... Read more
Buyer
2nd Sep 2026 (15 days ago)
They are very honest people... Read more
Seller
11th Mar 2026 (6 mo. ago)
M Harper
We can highly recommend Andy of Bridges Estate Agents.
Andy spent a considerable time with us, patiently answering all our questions and explaining precisely how he came to his valuation figure.
It is always rewarding to talk with a professional who has so much experience and who is able to communicate so well. Andy has been in the business for many years and really knows his stuff.
We were also really pleased that he brought along a work experience student to the meeting. A week's work experience is a valuable gift and it is wonderful that Bridges are able to offer this opportunity to local students.
Bridges were recommended to us by a neighbour and quite rightly so.... Read more
23rd May 2025 (1 year ago)
J Stanley
From day one, I experienced a really professional service from Andy and his team which ensured a smooth sale and purchase. Communication was excellent and everyone was friendly, helpful and straightforward to deal with. Nothing was too much trouble and any questions and queries were addressed promptly.... Read more
Seller
27th Mar 2025 (1 year ago)
C Cann
I had a great experience selling my mums house through Bridges. I wanted an agent that was able to sensitively bring people around knowing mum was elderly and on her own. The Bridges staff who handled the viewings were very caring to mum and it was always the same agent that came meaning mum felt safe with them. I would thoroughly recommend them.... Read more
Seller
27th Mar 2025 (1 year ago)
T Nutt
Thank you to Andy and his team for your thoroughly professional service with a personal touch. The support provided throughout the sale process was invaluable in progressing to completion in the desired timeframe.... Read more
Seller
22nd Mar 2025 (1 year ago)
M Creswell
I want to say a huge thank you to the whole team at Bridges in Sonning Common. From Andy and Liana's honest and spot on valuation, to their personal and always professional service. We had used other agents before instructing Bridges and no one matched their experience and knowledge of the area and the market. Bridges have an excellent approach with prospective buyers, but it is for their knowledge and experience during the conveyancing process, how they skilfully managed and chased both solicitors, that makes them the best agent I have ever worked with, and one I could not recommend higher.... Read more
Seller
21st Mar 2025 (1 year ago)
N Watkins
We were very impressed with the drone footage, and the video promotion .
Also , the attention , and patience of everyone at Bridges .... Read more
20th Mar 2025 (1 year ago)
G King
Great... Read more
25th Mar 2022 (4 years ago)
S Wild
We'd been trying to sell our house with two other agents prior to working with Bridges, and it really was a breath of fresh air, working with Andy and the team. They were very proactive, and really helped get quality viewings and managed the whole process extremely well. We really felt that they were properly trying to sell our house! We are really grateful for the work that Bridges did, especially in the background of Covid-19, and allowed us to move on with our lives and to start a new chapter - it made us realise the difference a really good estate agent can make and therefore would recommend them wholeheartedly.... Read more
Seller
28th Feb 2022 (4 years ago)