We have been very happy to use Burnap and Abel in Dover. Right from the start they have been very communicative regarding our sale and also advisory about the state of the market. They passed through to us feedback from potential buyers quickly and efficiently.... Read more
Seller
5th Jan 2025 (6 weeks ago)
C Obry
Very friendly and professional. Great communication and, they sold my house in three days!! Amazing work, thank you ????????... Read more
Seller
10th Nov 2024 (14 weeks ago)
C Macdonald
As first time buyers, we could not of asked for a better estate agents! We felt completely supported throughout the entire process, with honesty, patience and kindness. Massive thanks to the entire Dover team and especially Stacie who showed us around our first ever house viewing and then helped us all the way to our first house purchase. We could not be more grateful and will recommend Burnap and Abel to anyone and everyone! Thank you ????... Read more
Buyer
12th Aug 2024 (6 mo. ago)
Very Helpful felt confident dealing with Company.... Read more
Seller
6th Aug 2024 (6 mo. ago)
Friendly, helpful staff.... Read more
Seller
15th Jul 2024 (7 mo. ago)
Z CRANDON
Really helpful team who were frank and transparent which is not always the case with some agencies sadly.
Would not hesitate to use them again.... Read more
15th Jul 2024 (7 mo. ago)
Excellent service,completed all the viewings,kept me updated date via email as requested would definitely recommend this estate agent thankyou... Read more
Seller
29th Jun 2024 (7 mo. ago)
A Barker
Excellent friendly estate agent. We should’ve gone with them from the start. They were brilliant from start to finish and kept us in the loop all the time. Sold our house fairly quickly and were professional at all times. Would use them again in a heartbeat. Thank you again Dan, Eamonn and Stacie!!... Read more
Seller
4th Jun 2024 (8 mo. ago)
Slow start but as soon as spring happened viewings increased,... Read more
Seller
26th May 2024 (8 mo. ago)
C Davie
Excellent client service.
Stacie and Eamonn are so helpful and friendly, nothing is too much trouble.
I'm so grateful for all the advice and support. Thank you so much... Read more
3rd Mar 2024 (11 mo. ago)
CT16Resident
Purchased a property through Burnaps and we were happy with their help etc. Even got a nice bottle of fizz and some chocolates as a present which was a nice touch, unlike the other big popular highstreet estate agent that we sold with who were extremely hard to deal with and gave up once they secured our custom. Going forwards I would choose Burnaps over the other agent we used!... Read more
Seller
17th Dec 2023 (1 year ago)
Very quick at organising getting my property on to the market and responding to queries within a quick time frame.... Read more
Seller
3rd Dec 2023 (1 year ago)
Very Friendly, extremely professional, can not fault the service they provided. Would definitely use again and would not hesitate to recommend to friends and family.... Read more
Seller
14th Nov 2023 (1 year ago)
M Dang
I’m very pleased with the service provided, helpful and very professional... Read more
30th Aug 2023 (1 year ago)
Overvalued the property, managed to arranged two viewings in three months. Does not check that buyers have the means to pay for a mortgage before offering.... Read more
Seller
26th Aug 2023 (1 year ago)
The team at Burnap and Abel are fantastic. Approachable , friendly , kind and informative without being pushy. Brilliant customer service and so happy we chose them to sell our property with.... Read more
Seller
13th Aug 2023 (1 year ago)
Very friendly and efficient. Pleased with the service they have provided. ... Read more
Seller
10th Jun 2023 (1 year ago)
T May
Absolute superb service from Eamonn and the team at the Dover office. Will definitely be using you in the future.... Read more
2nd Feb 2023 (2 years ago)
Sue
Top marks for buying a property,always friendly,Stacey was fab,always kept in the loop,went above and beyond, couldn't rate them high enough... Read more
Buyer
16th Jan 2023 (2 years ago)
A Mastrogiovanni
Great team and friendly people to work with for buy and sell properties.... Read more
Seller
12th Oct 2022 (2 years ago)
A Forward
Always helpful and a good estate agents... Read more
19th Aug 2022 (2 years ago)
S Law
Fantastic service from Burnap & Abel, Dover from start to finish. They have an excellent team who are always on hand to speak to. Charlottes communication throughout the whole process was outstanding. She was always there to answer queries we had. I would highly recommend using their mortgage advisor Alan. He is an extremely experienced advisor who I will continue to promote amongst friends and family.
Great work Eamonn and your team, thank you for everything.... Read more
30th Apr 2022 (2 years ago)
Great with advice throughout sold very quickly ... Read more
Seller
23rd Mar 2022 (2 years ago)
From valuation to completion Burnap and Abel (Dover Branch) exhibited they are masters of their profession. They gave sound advice on the current market conditions and left us confident of a sale. At all times we were kept abreast of the proceedings and any queries were answered or acknowledged the same day.
Would definitely recommend this company.... Read more
Seller
21st Jan 2022 (3 years ago)
H Hughes
Burnap and Abel have been really helpful. Our move has been going on for a very long time Charlottes been great. It was a race against time to exchange so we benefited from the stamp duty holiday. Charlotte was brilliant and massively helped to get us exchanged in time. We had a difficuilt situation at one point and Eamonn was brilliant and sorted it for us straight away. The team they have been great and really easy to talk too.... Read more
15th Oct 2021 (3 years ago)
J Gurnett
I cannot recommend Burnap and Abel team in Dover enough after selling our property recently.
Eamonn, Daniel and Sharon were all really enthusiastic about our property when showing potential buyers and also obtained feedback from each person viewing.
Charlotte was fantastic during the stressful sales process with chasing up the chain and solicitors and helping to keep things on track as much as possible.
We wouldn't be in our new house without the help of the team here, and I extend a big thank you to all of them!... Read more
Seller
5th Oct 2021 (3 years ago)
D Ellis
Top quality service from start to finish. From the moment Eamonn came round and valued my property the service I received was excellent.
He was detailed and honest in his valuation. His professionalism is what pushed me to choose Burnapp + Abel. The house was quickly on the market and I had a very steady stream of viewings. My house sold quickly and for a price I was happy with. When Charlotte took over her communication was second to none. She kept me updated at ever turn. Anytime I had a question she quickly found out the answers for me the same day. To me when selling a house communication is key and Charlotte is the best. She made a stressful time that little less stressful. From start to finish I have only good things to say about the service provided. Thank you.... Read more
Seller
6th Sep 2021 (3 years ago)
Buying or selling a property is one if not the most painful and stressful experience...well, not if Burnap & Abel are involved. Simply amazing and bespoke from start to finish. If only they trained other agents! Can’t recommend them enough.... Read more
Buyer
24th Jun 2021 (3 years ago)
M Clinton
Burnap have been a pleasure to deal with from start to finish. Charlotte especially was great, keeping everyone informed and making the process seem so much more seamless. Great service, we would definitely recommend them.... Read more
29th May 2021 (3 years ago)
B Wittman
We had been with another local estate agent with no success. The best thing we did was to change to Burnap and Abel in Dover. The whole process, from starting with photos and discussing valuation, through to the ultimate sale, everything went so smoothly. We were regularly updated, with feedback after every viewing - very important when selling a property. We cannot recommend this company highly enough.... Read more
Seller
19th May 2021 (3 years ago)
C Watts
I wish I could give more stars. I've just sold my property with Burnap & Abel and was blown away by their professional but friendly service.
It was a really tough sale with lots of complications, but the team remained relentlessly positive. I cannot fault the level of communication I received, I was kept in the loop at every hurdle.
The whole Dover team are just brilliant, but I have to give a shout-out to Charlotte. Charlotte kept me sane throughout this whole process and really, truly went above and beyond.
Cannot thank you guys enough - will highly recommend to anyone selling in the local area!!... Read more
Seller
29th Apr 2021 (3 years ago)
D Kelly
Recently sold my first investment property through B&A and the service was faultless throughout. The friendly and professional staff all clearly bring value to the team and know their industry very well. Very happy with their services and would highly reccomend to anyone wising to buy/sell property in any capacity.... Read more
Seller
16th Apr 2021 (3 years ago)
C Gasking
A brilliant team. Eamonn’s expertise shone through from the start. He valued my mum’s property at the right price, which attracted loads of online views and plenty of face to face viewings, resulting in us accepting a great offer within two weeks. Charlotte is delightful in her approach, she is supportive and kept us regularly informed through to completion. I strongly recommend anyone to use their services... Read more
Seller
16th Apr 2021 (3 years ago)
N Richards
We have just recently sold our property through Burnap and Abel in Dover. The staff have been fantastic in keeping us up to date with the sale. Charlotte has been so proactive helping us and we cannot recommend them and her highly enough.
Brilliant service.... Read more
Seller
9th Apr 2021 (3 years ago)
D Legg
Just sold and purchased via Burnap + Abel and can't fault them one bit.
Communication was fantastic, Charlotte was always on top of everything and chasing solicitors. Always a friendly voice at the end of the phone if we ever needed to find anything out.
When they came round to value we could tell they were different from other Estate Agents. Plain speaking and not pushy at all. I remember the parting comment of "Unlike other EA's, we won't pester you and bombard you with calls to sign up with us, however should you choose to do so, we will always be at the end of the phone for you'. How right they were!
I would highly recommend them to everyone - The amount of Burnap + Abel signs you see around the area clearly shows how popular they are.... Read more
Seller
11th Feb 2021 (4 years ago)
C (Karism)
Got the keys for my flat today.
Throughout the process, despite some delays, I was kept informed, with quick responses to my queries.
Special mention to Charlotte who was the go between for the parties involved, she made the process not so daunting for a first time buyer.... Read more
Buyer
26th Nov 2020 (4 years ago)
M Prebble
Amazing customer service. We purchased a property through their website, and it didn’t matter that we had no fees to pay. We were updated throughout the process and nothing was too much trouble. Sales Negotiator Charlotte, deserves a special mention, always professional and even making enquires for us on her days off, brilliant!!!... Read more
Buyer
16th Nov 2020 (4 years ago)
R May
Burnap and Abel were professional and considerate from the beginning, and this was followed through to the very end. Eamon is very personable was excellent at explaining the process.
Phone calls were always answered in a timely manner and queries dealt with swiftly and always with the highest attention to detail.
I'm so pleased with their service, a great no pressure approach, that is needed when buying and selling houses. Charlotte was always polite, calm and courteous. Thank you very much.... Read more
Seller
4th Nov 2020 (4 years ago)
A Tracey
Picked up our keys last week and Burnap + Abel were extremely helpful and supportive for us, especially being first-time buyers. We had regular updates and they were always very responsive when we had any queries, and even helped push things through when we hit a few blockers. Fantastic service, made the whole process a bit less stressful!... Read more
Buyer
22nd Oct 2020 (4 years ago)
R (Vincenzo77)

After what I can honestly say is the worst seller experience I’ve ever received, I politely requested for both parties to mutually agree to end the sales contract for my unsold property. Unsurprisingly, Burnap + Abel weren’t able to demonstrate any maturity with the situation and mutually agree to end the 3 month relationship, despite the breakdown between seller and agent. They would rather hold you to ransom for their cut of any potential future sale and prevent you from marketing through a new agent. I think it speaks volumes for this company, directors and employees.
Also of cringe worthy note, is the 5 star reviews from Abel family members on the Burnap + Abel Facebook page. I wonder how many other 5 star reviews are from family and friends!
So here is my 1 star review (0 star not an available option):
Great estate agents if you’re solely a buyer! They will try to sell your property below their true market value and below other agents valuations in order to increase their sales, albeit at a slightly reduced income on their percentage of the sale, this company are a buyers dream.
The flip side is a sellers nightmare, unless selling your house below it’s market value is acceptable and recommendations to accept even lower offers just to ensure they get their cut of the sale at the earliest opportunity. You may very well consider this acceptable if you’re in a rush to sell. Most sellers will want as close to true market value as possible.
Burnap + Abel will tell you how they are a local market leader and seeing record monthly sales. The strategy clearly works well for this agent but not necessarily for their clients, the sellers, who provide the end payment for the services. High sales are unsurprising, given many buyers can’t believe their luck at purchasing a property through Burnap + Abel low property valuations and recommended procedable sales through below market value offers. As another reviewer stated, it’s not about achieving the best offer or market value, it’s just about achieving quick sales through any offer for your property.
Their Dover sales team will fool most people with their initial friendly charm. Please don’t be fooled. We were shown around properties they had no knowledge of and couldn’t answer questions posed. Neither did they get back to us when asked to do so.
The positive reviews for a certain member of staff could be from family & friends too. Just like the B+A Facebook page. This member of staff is massively incompetent. She once turned up to a viewing 15 mins late and went, much to our amusement as the prospective buyer, to the wrong house! Much to the annoyance of the seller, who had shown us around their property in her absence at the agreed viewing time. The seller removed their house from sale with B+A shortly thereafter. Probably within the 14 day cooling off period. If only we had the foresight.
After Burnap + Abel received a low offer on our property, we received an answerphone message from the staff member mentioned above, clearly intended for the person who had actually offered on our property, but she had mistakenly called us, the seller. It was a very telling message and provided evidence that Burnap + Abel were NOT acting in our best interest with a prospective buyer.
The senior salesman at Dover will no doubt charm you with his friendly demeanour and convince you to sign up to sell with B+A with his wealth of experience and knowledge. A word of caution. He ISN’T so knowledgable of the Dover area, was contradictory at times or very friendly thereafter.
Twice we asked for B+A to review their own website as our property wasn’t listed. 3 months in and we still weren’t listed on their website. On neither occasion was any technical issue resolved or explained and we never featured to their embarrassment.
So my final words of caution are - if you’re looking for an estate agent who have your best interests, are throughly professional at all times and are able to resolve any issues you have during the process... you may well want to sign with a different estate agent.... Read more
Seller
17th Sep 2020 (4 years ago)
If you’re looking to sell at your properties full market value, you would be better advised to go with a different agent. Burnap+Abel sell houses quickly. This is achieved through below market valuations and recommendations to accept low offers on the basis they can proceed quickly. This explains the company’s excellent sales record. A strategy that is price low, advise to accept low, reduce risk of chains failing through and an attempt to secure their income at the earliest opportunity. All at the cost of the seller. So you could say buying through Burnap+Abel is highly recommended and this is certainly reflected in their feedback. Sellers need to beware. Unless you’re in a rush to sell, I would recommend if you want to achieve the best price for your property, use a more mature estate agent that’s not in it for a quick sale at a cost to you.... Read more
Seller
15th Sep 2020 (4 years ago)
Poppy
I sold my Dover property with Burnap & Abel and they come highly recommended. Despite Covid getting the way, they handled everything expertly. From the house viewings to communication I can't fault them. They were always professional, friendly, helpful, supportive and very good at communication....which many other estate agents lack! Kept me informed and kept my buyer uo to date with information from me about my purchase. Great team all round.... Read more
Seller
2nd Sep 2020 (4 years ago)
S salvage
Burnap + Abel were recommended to me by a friend. Having shopped around and gathered a few valuations I chose to use their services.
Having come round to value the property they hadn't just assumed that they would be the ones that would be marketing it like all the other agents. They were punctual, friendly and not at all pushy, a breath of fresh air infact.
As a businesses they're professional and rather efficient. Photos, floor plans and EPC were all carried out at the same time and within a couple of days of signing up with them.
I had both Eamonn and Charlotte handling my sale. Often kept upto date on the progress I couldn't fault the service received.
I wouldn't hesitate to either buy or sell using their services in future, infact Burnap + Abel would be my first call.... Read more
Seller
11th Jul 2020 (4 years ago)
D Ward
From start to finish these guys were amazing.. I would now only ever recommended this estate agents. Charlotte is absolutely brilliant with emailing and keeping you up to date.... Read more
6th Jul 2020 (4 years ago)
L Taxo
Fantastic service from start to finish. Charlottes communication during lockdown and throughout was faultless. The solicitors they recommend are excellent too and so to is their mortgage advisor alan they made moving home a pleasure not a headache! highly recommended... Read more
Buyer
25th Jun 2020 (4 years ago)
A Hatton
Burnap and Abel were fantastic right from the get go of the sale of my property. Starting with a prompt array of viewings from the lovely photos that were taken, followed by 5* service from Charlotte right through until the sale completed. Would highly recommend!
Ashleigh... Read more
Seller
22nd Jun 2020 (4 years ago)
J Mortlock
Absolutely brilliant estate agent. From the viewing untill the end.. they were always in contact and very easy to talk to.. anything you needed to ask whether it be something silly or something big they would always respond.
It’s our first time purchase so never done any of this before and we couldn’t thank them enough for how helpful they have been!!
Thanks so much!!... Read more
Buyer
1st May 2020 (4 years ago)
P Man
Brilliant and helpful branch!
I was actually buying a property through them, and their input, assistance and regular updates when even my own solicitor was lacking, were invaluable!
A big thanks to Charlotte and her Co-workers.
If you're thinking of selling your property through them, just do it and be assured of a professional and helpful service.... Read more
Buyer
16th Feb 2020 (4 years ago)
A Handley
We have recently purchased a property through Burnap + Abel. The service they provided was second to none, most especially from Charlotte - who is a real star. She kept us informed on progress along the whole chain, was always friendly, helpful and patient. I wouldn't hesitate to recommend them.... Read more
Buyer
10th Sep 2019 (5 years ago)
C Jones
Thank you to Burnap and Abel Dover for their efforts in successfully seeing my father’s flat sale through to completion. Very friendly and helpful staff, especially Charlotte, who kept me updated regularly and did lots of chasing along the chain to make sure things ran smoothly. Highly recommended!... Read more
Seller
25th Jul 2019 (5 years ago)
S Kennett
Best estate agents in Dover. They made our transaction so easy. Kept us up to date throughout. I have used other estate agents before, if only they were all like Eamon and Charlotte! You have got it right guys so keep doing it.... Read more
19th Jul 2019 (5 years ago)
T Casbolt.
Having used many estate agents in the past these guys are the best. I was kept informed all the way through the process. They are polite courteous, and nothing was too much trouble for them. Thank you to the whole Dover team.... Read more
28th Nov 2018 (6 years ago)
Luke
Burnap + Abel were recommended through family and friends that had previously used them in Folkestone, so I knew I had to use them when it came to selling my house. They secured me a buyer within a week and kept me up to date throughout the whole process which can sometimes be very stressful. All the team were very professional and went out of their way to be helpful meaning mine and my partners house sale all went through in just 6 weeks! Couldn't recommend them more.... Read more
Seller
31st Oct 2018 (6 years ago)
K Dew
Burnap came recommended through a friend and were very professional throughout the sale and purchase of my property. Raife and Charlotte always stayed in contact from start to finish and went out of their way to be helpful. Very professional efficient service and I would highly recommend them... Read more
Seller
30th Jul 2018 (6 years ago)