Z Syed
Canary have provided a very good service to us as Landlords to let our 3-bedroom property in Stanmore (NW London). They tried their best to find professional tenants, and were very quick to get the property photographed and out on the market. They are friendly, honest and professional and go the extra mile to provide a personalised service. They have a useful bank of reliable handymen too who can help with gas/electric certificates. They provided important guidance to us as landlords even if they weren’t managing the property and this was much appreciated. They are always contactable and very quick to respond. Overall a great estate agent ????????????????.... Read more
Landlord
20th Jan 2022 (3 years ago)
This company is very professional, when I have any issues with the property they are prompt at their response and fix their solution.
I would happily recommend them... Read more
Tenant
20th Dec 2021 (3 years ago)
M Demetriou
Great Team, efficient and reliable company. They have help us to find a pet friendly property which was hard to find in such a short time. Will definitely recommend!!... Read more
Tenant
3rd Dec 2021 (3 years ago)
R Ashley

Extremely unprofessional and irresponsible letting agents.
Since Canary Properties have been responsible for letting flats in our building, we have had relentless issues with the shared bins. Canary Properties' tenants have filled the bins with large items and left rubbish strewn around the bin store area, leaving no room for other residents to dispose of their rubbish. The area was left in such a state that the council refused to take the rubbish, meaning that we have had to travel to a recycling centre two miles away.
The bin was filled yet again by one very large item from a tenant over a week before it was next due to be collected, so once more we were unable to dispose of our rubbish. I contacted Canary Properties to ask them to resolve this issue with the tenants urgently, to which they responded that they had emailed the tenants.
After 24 hours of having to keep rubbish in our flat due to the bin being full, I called Canary Properties to see if there had been any progress. I was met with perhaps one of the most arrogant and unprofessional people I have ever dealt with. Rather than agreeing to simply phone the tenants as I requested, the member of staff laughed at my request and made a number of comments such as "I don't work for you", "I don't work to your timescale", "you need to go complain to someone else, maybe the council", "we're not breaching the lease, you don't know what contract we've signed".
I came off the phone frustrated, but more so shocked that Canary Properties could not comprehend how an issue caused by one of their tenants was their responsibility to resolve. The suggestion that I go "complain to someone else" or the "council" really highlighted their inability to understand their role as letting agents in managing their tenants.
Since purchasing our property in June, we have had no issues with the other residents in our building with the bins. Everyone is considerate and understands that the bins are for all properties, and therefore large items need to be disposed of elsewhere. In stark contrast, there are now constant issues with being able to dispose of our rubbish and we have growing concerns about this area attracting vermin.
It is clear that Canary Properties have not bothered to take the time to provide their tenants with an adequate introduction to the property and the rules of the lease. Rather than their staff rectifying these issues, they have instead tried to shift the blame and absolve themselves of any responsibility.
**UPDATE**
Following Canary Properties' response, I would like to point out that the reference to speaking "with the tenants verbally" is a barefaced lie. I repeatedly asked the member of the staff if he had heard back from the tenants or if he had tried to call them, to which he responded no. He then rejected my request to call the tenants by phone by laughing and saying he does not work for me. Had the member of staff agreed to call the tenants, there would have been no reason for me to leave this negative review.
On top of this, when I called today your team did not try to "explain what is happening". Instead, your member of staff tried to make excuses for why he had not spoken verbally to the tenants and, as I previously said, made comments that he did not "work to my timescale" and that I needed to "complain to someone else".
Your response also shows that you need to reconsider your time management. I received a response at 11.34am yesterday from your maintenance manager. I then called your office at 13.42 today to flag that the issue had not been sorted - over 24 hours. As I explained to the person on the phone, this is a matter of urgency as it is impacting the hygiene of our living environment. The request for the rubbish to be removed is something that would not take long to sort, and therefore does not need days to be resolved.
I will not be reconsidering my review, but perhaps you should take this as an opportunity to review how your team prioritises complaints and also the manner in which your staff speak to members of the public.... Read more
Buyer
1st Dec 2021 (3 years ago)
I Neamt
The whole team in Agency were professional, efficient and friendly. Communication is excellent, they keep you informed and answer the phone when you call them. Special thanks to Mohamed for his helpful guidance with negotiating a sale price. Would recommend and use again without hesitation.... Read more
Seller
24th Nov 2021 (3 years ago)
S Oldani
Good experience with them! Quick and efficient. They are really supportive also after you signed the contract. Thank so much! Grazie... Read more
Tenant
17th Nov 2021 (3 years ago)
S Mohsin
Very professional and courteous service.
From a landlord perspective, Mo and the team have been a God-send!
We were worried about the management of our reasonably large property, almost a year in and we have had full occupancy every month and the Canary properties team has taken care of all issues before they became issues for us!
This is exactly what every landlord wants. Keep going strong!... Read more
Landlord
13th Nov 2021 (3 years ago)
T Haji
Quick and efficient. Love Mohammed’s service! He goes above and beyond the other estate agents I can’t recommend him enough.... Read more
9th Nov 2021 (3 years ago)
H Meerwali
Very happy with the service provided. Everything has went so smooth. Thank you so much canary team??... Read more
4th Nov 2021 (3 years ago)
G Mishov
Quick, efficient and reliable company. Can't fault with anything. Will definitely recommend this for anyone looking for any property. Thank you very much ????????... Read more
13th Oct 2021 (3 years ago)
I Brookes
Dealt with Mohammend when we rented a property in East London. Always responsive and nothing was too must trouble. I would use this agents again if I needed to rent in London.... Read more
Tenant
11th Aug 2021 (3 years ago)
J Saraj
I am a landlord and Mr Wasity and his team deal rent and manage our properties. He is extremely professional, diligent and very competitive on pricing.
Thank again Mo!... Read more
Landlord
19th Jul 2021 (3 years ago)
J Messing
I've had a rental property managed by Canary for a couple of years now. Never had an issue, they're very competitive in their rates and just get things sorted without fuss! No hidden charges, minimal void periods, and just all out reliable!... Read more
Landlord
5th Apr 2021 (3 years ago)
V Patras
I have been using Canary Properties to manage my property for the last few years, and have been very happy with the service. Any problems that have arisen with the tenants or property have been taken care of quickly and proffesionaly, and it's nice to know that my property is in good hands, as I live overseas so need a reliable agency to take care of things. I highly recommend them.... Read more
Landlord
5th Apr 2021 (3 years ago)
R mirpuri
I have dealt with Mohammed the proprietor at Canary Properties directly, for some time now. He along with all his staff have taken customer service to another level. He has successfully rented my properties in central and north london and seen it through in a very methodical and professional manner. However, what is really great about Canary properties is that they continue to assist in any manner that they can. They definitely deserve the 5stars .... Read more
Landlord
25th Mar 2021 (4 years ago)
I Neizer
I had a problem with my light switch one evening and they replaced it with a completely new and improved switch before I had breakfast the next morning. Larry + Canary Properties make a great team. A 5* team. Personable, reliable and reasonable. WARNING: ONLY choose these guys if you want the best.... Read more
Tenant
18th Mar 2021 (4 years ago)
A Joy
Canary properties have been nothing but professional.
Fast responses and always ready to advice and help.... Read more
14th Dec 2020 (4 years ago)
W Harb
Incredibly convenient to be able to access their services online. Have always been looking for good online agency services and Canary Properties is perfect for that. Extremely helpful and professional service from Canary Properties. They were incredibly responsive and gave me a wide variety of options to suit what i was looking for. Will definitely be using their services in the future!... Read more
8th Dec 2020 (4 years ago)
A Arkwazi
Canary Properties has been perfect throughout the entire process, especially during these unprecedented times. Excellent service, expertise and dedication from the team. Highly recommend for anyone looking!... Read more
7th Dec 2020 (4 years ago)
R Husain
Canary Properties were very quick to fix an issue I had at one of the houses I rent out through them. The sent in a builder who quickly gave a quote...a very reasonable quote, then once the quote was agreed the work was done quickly and to high standard. The tenants were not disturbed as the builders were in and out in a couple of days.
Canary Properties offer a great management service and I will definitely use them again... Read more
Landlord
25th Nov 2020 (4 years ago)
A Haji
they are very professional, kind, helpful. Always willing to listen to what i have to say. very quick to respond. answer the phone always. NEVER had any problems at all. I would recommend them to everyone I know.
GOOD WORK GUYS!!... Read more
25th Nov 2020 (4 years ago)
F B
They’re professional, kind, and helpful always putting the tenant first. Before I even signed with them they put my mind at ease and quickly answered all my queries and concerns. I trust this agency and the employees in it and would highly recommend others to sign with them.... Read more
Tenant
31st Oct 2020 (4 years ago)
P Baddam
I am extremely pleased in finding a nice place near Docklands. I give the total credit to Canary Properties. They were extremely professional in the way they handled my tenancy, starting from documentation, readings, tidiness, utilities etc. Many thanks to Canary team and I look forward to associate with you in my future endeavors and I highly recommend using their services. At minimum, you will be satisfied.... Read more
Tenant
30th Oct 2020 (4 years ago)
H Zaini
Canary Properties has been outstanding in dealing with anything that arose in my time as a tenant. They were always responsive and dealt with me in a courteous manner.
I would definitely recommend Canary Properties to family and friends. Keep up the great work & thank you for your professionalism.... Read more
Tenant
16th Sep 2020 (4 years ago)
S Orod
Very responsive and respectful employee, I'm glad to rent from them, a big thank you to "Damon..... Read more
Tenant
27th Jul 2020 (4 years ago)
S Bakir
I have good experience with this agent , I am a landlord of many residential properties and need to deel with a reliable estate agent.
I feel comfortable dealing with this office.... Read more
Landlord
27th Jun 2020 (4 years ago)
Z Ally
Great service. As a landlord I find Mohammed very easy to access and he is highly efficient... Read more
Landlord
26th Jun 2020 (4 years ago)
R Khaleghi
Very professional and helpful service. I will highly recommend. A rare find.... Read more
26th Jun 2020 (4 years ago)
Mee3uk
I've used previous companies for my property before but Canary are a lot better. They go the extra mile. Great service.... Read more
Landlord
17th Jun 2020 (4 years ago)
N Husain
As a Landlord its important to have a trustworthy and reliable estate agent to manage affairs. The team at Canary Properties found a tenent within one week of posting my property; The advice and services they offered was exceptional and the management of getting the property ready for market was extremely efficient and professional. Canary Properties will be the only estate agent i use going forward. I cannot recommend them enough. The reviews speak for themselves..... Read more
Landlord
17th Jun 2020 (4 years ago)
R Alves
Great company! They were always very responsive and polite from day 1. Amongst the best experiences I have ever had with a rental agency.... Read more
Tenant
29th May 2020 (4 years ago)
D Mina
Amazing service and a really friendly team. I highly recommend them. Thank you once again guys... Read more
22nd Jan 2020 (5 years ago)
N Laurent
We have been extremely well received by Mohammed who has been 100% efficient and responsive. He made the whole process easy. He is a trustworthy agent and we fully recommend him. Thanks!... Read more
25th Mar 2019 (6 years ago)
M vasai
Great People Great service and really nice experience overall.... Read more
8th Jan 2019 (6 years ago)
S Jones
Moved into my flat in June 2017. Was a very painless experience moving in and have received attentive service with any issues to do with the flat. Highly recommend.... Read more
Tenant
4th Jan 2019 (6 years ago)
Rhys
The renting process with Canary Properties was extremely smooth. Mo showed me round the property and explained every step of the process really well. The paperless system was also much better than my previous rentals and I was able to get through the admin very quickly.
Since moving in, whenever any issues have arisen Mo and his team have worked quickly to remedy them. I haven't had any issues and hope the rest of my tenancy is just as stress-free. I would definitely recommend Canary Properties!... Read more
Tenant
3rd Jan 2019 (6 years ago)
S Mihalcea
I recommend Canary proprieties,they make the move really easy and fast,no paperwork hustle!
Mohamed is the best agent :) i m enjoying my flat!... Read more
Tenant
17th May 2018 (6 years ago)
W Urba?ski
I was a tenant for about a year in one of the places they manage. Service from the CP team is great. They are fantastic and super helpful. Highly recommended!... Read more
Tenant
26th Mar 2018 (7 years ago)
M MM
Great Service provided by the entire Canary Properties team.... Read more
10th Dec 2017 (7 years ago)
A Calafiore
Very reliable agency and always willing and Quick to give assistence in case of issues. Considering my previous experiences in London I feel very lucky to be one of their customers.... Read more
7th Dec 2017 (7 years ago)
D Korovilas
Very impressed with Canary Properties!
Mowa and the rest of the team are very friendly and eager to help at any time. I stayed in one of their flats for more than a year and had no problems at all.
Many thanks... Read more
Tenant
6th Dec 2017 (7 years ago)
sinapreme
Mohammed and the rest of the team have been excellent. They've made the management of my tenants simple and have been very helpful throughout the whole process.... Read more
Landlord
4th Jul 2017 (7 years ago)
M Fayos
I rent a room for a year and everything went well. Mo was here for me when I needed. Trustworthy company ! Thanks.... Read more
Tenant
11th May 2017 (7 years ago)
P Hazooria
Very helpful, caring and professional staff helped me find and move into my first rented flat in London. I would highly recommend Canary Properties.... Read more
Tenant
9th May 2017 (7 years ago)
B Murray
Had a great experience with these guys, very above board and followed through on everything. Would deffs recommend!... Read more
5th Apr 2017 (7 years ago)
C Thornton
Recently rented a property from Canary Properties. They provided an excellent service making the process as quick and easy as it can be. Fantastic communication from Mohammed throughout also. Highly recommend!... Read more
Tenant
25th Apr 2016 (8 years ago)
L rup
I would really recommend Canary Properties as a trustful estate agency.
I have dealt with them in the past and it was one of the most efficient services I came across . It took less than a week from our viewing day to moving in day, and all the operations were managed smoothly in a highly professional manner.... Read more
25th Apr 2016 (8 years ago)
M Patel
Very impressed with Canary Properties, Top Class Service!
With so many letting agencies to choose from, I decided to go with Canary Properties simply because they quickly built my trust by giving me honest, transparent, genuine advise from the outset. Looking back, I definitely made the right choice, they know the local market very well, they gave me sound advise on how to quickly get my property rented at the right price. They made the whole find a tenant to the management oversight effortless for me. The management team at Canary Properties are top class professionals; open, honest, efficient and very attentive to my needs. Above all, I feel my property is in safe hands with them! ... Read more
Landlord
2nd Mar 2016 (9 years ago)
A a
Canary Properties were found by chance....but they turned out to be exceptional, very committed and so far have delivered on each occasion. Great team. Will strongly recommend them.... Read more
2nd Mar 2016 (9 years ago)
m0sawy
Great experience! Helpful, friendly and professional staff. Will definitely use their services again in the future.... Read more
26th Jan 2016 (9 years ago)
Z Alsaraf
As multi landlord my experience with Canary properties have been outstanding. They are friendly team and easy to get hold of if needed, It is easy for me to trust canary properties as they have shown professionalism and knowledge throughout. I highly recommend them. ... Read more
Landlord
28th Nov 2015 (9 years ago)