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  1. Home
  2. Cardens Residential - Exeter
Cardens Residential - Exeter Logo

Cardens Residential - Exeter

Opens tomorrow at 9:00am
23 Longbrook Street,Exeter, EX4 6AB
Cardens Residential Exeter are an estate agent in Exeter. They mainly list properties in EX4, EX1 and EX2. Over the last 6 months, they've listed 28 properties, with 18 currently on the market. Most of the properties listed have 5 or more bedrooms. They list properties for sale on Zoopla and Rightmove.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 9:00am - 4:00pm
  • Sunday Closed
View all details

Cardens Residential - Exeter Reviews (122)

Have you used this agent?
  1. 50% 5/5 Stars
    50%
  2. 3% 4/5 Stars
    3%
  3. 2% 3/5 Stars
    2%
  4. 4% 2/5 Stars
    4%
  5. 41% 1/5 Stars
    41%
All (122)
Seller (5)
Buyer (3)
Landlord (11)
Tenant (58)
General (45)

T Clements

5/5 Stars
An excellent property manager helped facilitate a smooth and incredibly supportive living experience - as a student, I couldn't recommend them enough... Read more
Tenant
27th Sep 2024 (21 weeks ago)

M Mcauliffe

1/5 Stars
Honestly has got to be one of the worst estate agents I have ever dealt with, my partner moved into a room no due diligence had been done they didn’t check the room before she moved in and now she’s moving out and has to foot the bill for how bad the state of the room was in for when she got in there. THE WORST... Read more
Tenant
19th Sep 2024 (22 weeks ago)

M scott

5/5 Stars
I have been dealing with Cardens for many years and have found them to be extremely professional and caring in all aspects of their work. I would highly recommend them to anyone buying,renting or letting a property.... Read more
2nd Jun 2024 (8 mo. ago)

T mae

5/5 Stars
Cardens have always dealt brilliantly with me and are incredibly prompt and efficient in dealing with any property issues. I feel extremely grateful for their help, Kyle has been particularly helpful with myself.... Read more
23rd Apr 2024 (9 mo. ago)

L Barker

5/5 Stars
Cardens have been the agent for the flat I've been renting for the last 12+ years, and they have always been incredibly helpful. Whenever I've had to contact them about something I get a reply quickly. Beverley in particular has always done her best to help, despite not being the assigned manager for my property she has still been happy to be my point of contact and replied to every single email I've sent over the years. She has also been very approachable, in fact all of the Cardens staff I've interacted with have been friendly. I was actually going through some difficult times a couple of years back and Cardens really went above and beyond to help, whereas most landlords & estate agents would've simply just moved on to another tenant. Of course having a fantastic landlord who is very understanding helps, but Cardens have been just as great and thanks to their help I am in a far better situation now. I am grateful to have been able to keep my tenancy for 12 years, which gives a sense of security even during these difficult economic times. From my experience I would definitely recommend Cardens as a lettings agent.... Read more
Tenant
19th Mar 2024 (10 mo. ago)

O Vad

5/5 Stars
Cardens is a great agency, both Adam and James have always been extremely reactive as well as kind throughout my tenancy. Adam was particularly helpful and proactive in helping me get my tenancy taken over!... Read more
Tenant
16th Jan 2024 (1 year ago)

T Sheppard

1/5 Stars
Avoid these like the plague. I lived in a property for 8-5 years. They’ve not returned my deposit. I looked after the place like my own. I’ve referred to the tds scheme. My advice is do not pay your last month rent when moving out. They are scamming you. Joke.... Read more
Tenant
14th Dec 2023 (1 year ago)

D Humphreys

2/5 Stars
Was with Cardens for a few years, and they're certainly not the best. I was spoken to in a patronising way when I first moved in by the agents, then throughout the tenancy the communication from them was either flippant or lacked any sort of urgency, where I had to send chasers for emails I had sent them on multiple occasions. When one tenant moved out and another in, I was assured that that the contract wouldn't have to change with no further minimum 6 months tenancy period, for them to write up a new contract and change their mind the day before the new tenant was to move in with an admin fee that I was previously uninformed of. They also conducted a visit without informing either of the tenants and then claimed they had contacted us before their visit, which was untrue and couldn't provide any emails to back up their argument. On the positive side, the property manager at the end of my tenancy was polite and friendly, which was a change from what I had previously encountered.... Read more
Tenant
5th Dec 2023 (1 year ago)

H Story

5/5 Stars
Ethan was great. Very informative, friendly, and had loads of properties to show off. Would definitely recommend him.... Read more
23rd Oct 2023 (1 year ago)

Natalie

5/5 Stars
I couldn't recommend this agency more. All of my dealings were with Adam. He was so helpful setting up my tenancy and when I had to drop out and find a replacement, he helped me with everything and kept me completely updated with what was happening with the landlord and the prospective tenant. Adam was so kind and I felt that I could ring him with any questions I had. I would definitely use Cardens again.... Read more
Tenant
12th Oct 2023 (1 year ago)

Lux

1/5 Stars
I rented a room through this agency during my semester abroad. Several details about the rental property were not correct. The washing machine could only be used after the tenants themselves bought an extension cable at the DIY store. The house was in a run-down condition. After my semester abroad ended, the agency made no effort whatsoever to help me find a new tenant, even though I was in dire financial straits. I had to pay two thirds of the rent for a vacant room. Although I only lived in the room for a short time and I was almost never in the room, the agency tried to keep my deposit by all means. The agency claimed that there had been a cleaning for several hundred pounds. We tenants were able to prove that this cleaning never took place and the agency could not produce a bill. After being caught lying, they paid the deposit several weeks after the end of the tenancy. Although she could no longer claim any defects, I was paid £50 too little. My enquiry about this has been ignored ever since. It is no exaggeration to say that this agency is corrupt and has no qualms about exploiting people.... Read more
Tenant
11th Oct 2023 (1 year ago)

H CB

5/5 Stars
Andy helped us through an aggregated sale with multiple parties. It was a pleasure working with him and his personable approach gave us confidence during the sale. He acted as a great mediator between both parties during the negotiation stage and was always very responsive when we needed any additional information. I would highly recommend Cardens.... Read more
Seller
14th Sep 2023 (1 year ago)

H

5/5 Stars
Sue and Mark are amazing. They went above and beyond to help. Thank you.... Read more
14th Sep 2023 (1 year ago)

A jerrett

5/5 Stars
Great team to work with, very helpful and knowledgeable.... Read more
5th Sep 2023 (1 year ago)

C Forde

5/5 Stars
Very timely responses from our property manager Ethan, who liaised with the landlord well for us and ensured an easy tenancy.... Read more
Tenant
3rd Sep 2023 (1 year ago)

M West-price

5/5 Stars
If you are thinking of letting your residential or student property contact us St Cardens.... Read more
26th Aug 2023 (1 year ago)

E Lipscomb

5/5 Stars
We went with Students at Cardens and had a fantastic experience all year. The landlady left the house immaculately for us to move into. Ethan and the team were very helpful throughout the year and responded quickly to any issues that arose.... Read more
Tenant
8th Aug 2023 (1 year ago)

I Katie

5/5 Stars
Cardens took over the tenancy of our student house half-way through the year, and immediately the improvements we saw in the management was significantly better. Ethan was our property manager and he was extremely attentive. Monthly check ins to make sure we didn't have any issues, new bathrooms, new boiler and any other issues we had were solved in a matter of months. There is still a lot to be done with the house but they were very respectful of our wishes to postpone construction until we weren't living in there anymore. I hope next year's tenants are able to enjoy appreciate the new features of the house as well Cardens management as much as we did.... Read more
Tenant
3rd Aug 2023 (1 year ago)

S Bentley

5/5 Stars
My household had a wonderful experience with Cardens over the last 11 months, particularly with our lettings manager, Ethan. Ethan was very attentive to all our needs and always responded at the earliest convenience. He ensured that all issues and queries were dealt with swiftly and effectively. He has always set an exceptional example and perfectly represents the core principles of Cardens: professionalism , respect and always working to ensure that the client receives the best service possible. Thank you, Ethan!... Read more
Tenant
31st Jul 2023 (1 year ago)

C Aldridge

5/5 Stars
Our property manager Ethan was very quick to respond to any issues we may have had and always made sure they were dealt with in the most effective way. Communication was very good and was overall a good experience with Cardens Students.... Read more
Tenant
31st Jul 2023 (1 year ago)

H Gibbon

5/5 Stars
Definitely recommend Student Cardens for student houses in Exeter, we had a great year in our house with Ethan as property manager, who was great! He always gave quick responses to our emails and any maintenance issues were solved very quickly!... Read more
Tenant
30th Jul 2023 (1 year ago)

R White

5/5 Stars
Love working alongside this company. Well organised and always helpful.... Read more
28th Jul 2023 (1 year ago)

R Jansen

5/5 Stars
With Student Cardens for a year. All round good experience, property manager Ethan was very helpful with bits that needed sorting. Would recommend.... Read more
Tenant
28th Jul 2023 (1 year ago)

M Tildesley

1/5 Stars
Started off great but came into an unresponsive attitude with the Manager, luckily the ladies looking after me dealt good.... Read more
5th Jun 2023 (1 year ago)

J C

4/5 Stars
They ignored a few of my emails regarding a broken microwave and fridge, but once we called them they installed/repaired the devices very quickly. Very patient on rent payments too. Ethan has been both informative and helpful throughout the whole process. Kudos.... Read more
Tenant
23rd May 2023 (1 year ago)

M Alsarraf

1/5 Stars
Worse leasing agent in the UK... Read more
Landlord
30th Apr 2023 (1 year ago)

J Hembrow

5/5 Stars
Cardens Residential have been very friendly, reliable, flexible and helpful throughout my tenancy. Renting can unfortunately be a mixed bag, but Cardens have been fantastic from start to finish and I couldn't recommend them more!... Read more
Tenant
22nd Mar 2023 (1 year ago)

H Qazi

5/5 Stars
Good people... Read more
25th Feb 2023 (1 year ago)

A McK

1/5 Stars
Stunningly rude and incompetent staff! Had a viewing confirmed twice, once in the morning and once 30 minutes before arrival. Made it clear i was travelling some distance on both occasions. Then a call back from a very stuck up woman who called to say the property had now gone and that they might an option for me to look at next week if i wanted to call them. When i questioned why they had wasted my time and fuel she just hung up on me. Incredibly unprofessional! Stay away!... Read more
3rd Feb 2023 (2 years ago)

G pollard

5/5 Stars
We have been renting with Cardens since 2014 and found them to be helpful, attentive and supportive throughout our tenure. Would highly recommend them to anyone looking to rent. Thank you to all at Cardens... Read more
Tenant
17th Jan 2023 (2 years ago)

D Harris-Heffer

5/5 Stars
Andy is without doubt the best estate agent I have worked with in 20 years of house buying, think of the top 5 things you would want an estate agent to be 1 - Expert 2- Punctual 3- contactable 4 - personable 5 - committed to your sale. You have just met Andy..... Read more
Buyer
13th Jan 2023 (2 years ago)

J Hopwood

1/5 Stars
Seems my last reviews has been deleted. From my experiences I would not recommend this company. Take photos of everything when you move in as they will try the cheeky one on you and blame it on you and take it out of the deposit. Takes ages to get anything fixed even for small jobs. The house had many bigger issues with a leaky roof, I know this cannot be fixed over night but it seems they painted over the bigger issues before we moved in, soon became apparent the house was a state. AVOID... Read more
Tenant
11th Jan 2023 (2 years ago)

S Shanks

5/5 Stars
Exceptional service! We rented a property for nearly four years and Beverley and Mel took great care of us during that time. Always responding promptly to any repair requests they've been an absolute pleasure to deal with from start to finish. We highly recommend them.... Read more
Tenant
21st Dec 2022 (2 years ago)

J Williams

5/5 Stars
Ethan managed our property really well, he was empathetic towards the issues and resolved our problems in an appropriate time. He continually communicated with us and ensured that we were happy.... Read more
Landlord
3rd Sep 2022 (2 years ago)

F dsadfadsa

1/5 Stars
Terrible agency. House had horrible condition, had to complaint 100 times didn't do anything. At the end try to steal the deposit and fool people. Highly risky unless you are willing to get scammed...... Read more
30th Aug 2022 (2 years ago)

R Whittle

1/5 Stars
Impossible to get ahold of. Won’t repair anything quickly even when urgent. Property was a mess on arrival and they tried to charge us for everything. Avoid at all costs... Read more
23rd Aug 2022 (2 years ago)

J lee

5/5 Stars
Me and my house were with Cardens for 2 years and we never had an issue, I usually paid rent late and they were always very patient. The team are very friendly and understanding, especially Mark. Despite me and my housemates not always keeping the house in the best condition, whenever Mark would come to carry out an inspection he would always be fair and very politely suggest a more regular clean, which we eventually did. Even though the house was not 100% perfect at the end of our tenancy, my housemates all received their deposits back in full, and this was definitely a surprise. All in all, over the last 2 years Cardens always treated us fairly and with kindness, which was really lovely as students aren't always the perfect tenants.... Read more
Tenant
23rd Aug 2022 (2 years ago)

C Sweet

3/5 Stars
Three stars on because of the excellent guy who I went for the viewing with. Two stars off because of the staff at the actual office. Ok yeah I don't have the best track record due to some mistakes I made in life (a CCJ from a debt when I was 18, I'm 27 now). Anyhow, I made it clear on the initial application that I had a CCJ and the lady on the phone had absolutely no clue about it until I mentioned it upfront when she was going on and on about an application and taking the flat off the market etc. When I mentioned it she was totally clueless and stuttered on her own words, she had somehow missed it entirely and made it out as though I had just dropped a bomb. Anyway, the attitude entirely changed from being polite and helpful to cold, stern and unforgiving. I knew it was going to be a no. Which was all fine, until she tried lying to one of my family members to cover up her own mistake which for me is utterly unacceptable. For detail, she tried lying to my stepfather and telling him the landlord had told her about my CCJ which halted the application which was utterly false and an outright lie which infuriated me. How could the landlord even know about the CCJ before checks were carried out and me being told the CCJ would have to be discussed with the landlord. Sorry Cardens, this isn't a personal attack but this should not be happening and people shouldn't be spoken down to like second rate people just because of some life mistakes that can hinder some otherwise hardworking honest individuals who are just trying to amend their mistakes and get on with life.... Read more
14th Aug 2022 (2 years ago)

K Chach

5/5 Stars
We used Cardens over the last academic year and had the pleasure of Ethan leading our service. He was very helpful and any queries we had were quickly resolved. Thank you!... Read more
Tenant
10th Aug 2022 (2 years ago)

K Ramasamy

5/5 Stars
I would highly recommend Cardens for any student living in Exeter. Special thanks to our landlord Ethan, who was always on hand to answer our questions and was particularly helpful during the checkout deposit process. Most landlords only contact via email (if you are lucky!) but lucky for us Ethan made sure to visit in person when he could. Overall a great experience with Cardens.... Read more
Tenant
10th Aug 2022 (2 years ago)

C Gray

5/5 Stars
Fantastic support from this lovely letting firm. We had a wonderful year in a great house, highly recommended for student properties in Exeter! Thanks again for all your help and support!... Read more
Tenant
6th Aug 2022 (2 years ago)

L Syrett

5/5 Stars
I have lived in one of Cardens student houses for the past year and have had a great experience. Our main contact, Ivor, was always super helpful and sympathetic if we had problems. Ivor would always visit the house the same day as us calling and would have the issue sorted as soon as he could. After hearing landlord stories from fellow students it was very refreshing to receive a great experience and get our full deposits back, despite a few minor issues that our landlord was happy to absorb.... Read more
2nd Aug 2022 (2 years ago)

N Stanley

5/5 Stars
A good experience, down to Ethan who was a great help... Read more
29th Jul 2022 (2 years ago)

L Thomas

5/5 Stars
We had a great experience renting with Students at Cardens over the past academic year, from beginning to end. Securing the property was an easy process and mainly involved filling out a simple online form. We were unable to view the house due to Covid restrictions at the time, but the Cardens website had good pictures and a full 360 degree tour of the house, so we knew we'd be happy with what we were getting. Moving in was equally easy - we found the house to be well-kept, clean and really homely for a student property! Throughout our tenancy we had good communication from our main contact at Cardens, Mark, who built a great rapport with us and was always on hand to answer any questions we had. Mark and the rest of the team at Cardens were also quick to sort out any minor maintenance issues for us, sometimes the very same day we reported them, so we couldn't have asked for better. Moving out last week went really smoothly too. Again, communication from Cardens was great and they provided us with a full check-list to help us ensure the property was cleaned to their standards before moving out. We followed it to a tee and got our full deposit back from them, returned to us within just 3 working days of moving out :-) After renting with a number of estate agents in and outside of Exeter over the past few years, renting with Cardens has been stress-free and an absolute breeze in comparison. Thanks for a great final year in Exeter!... Read more
28th Jul 2022 (2 years ago)

G Recknagel

5/5 Stars
Fabulous team who helped me throughout, from giving sound advice on how to improve my property to finding tenants and getting the contract signed. I'm not a professional landlord, so this service, delivered by a very friendly, effective and competent team, was invaluable to me. Highly recommended!... Read more
22nd Jul 2022 (2 years ago)

A Smith

1/5 Stars
Don't bother, Richard never fixed any of the appliance that broke after being informed they're broke, the oven has been broken since Christmas time and the washing machine has been leaking for just aslong. His phone manor is appalling, clearly has no interest in the wellbeing of his tennets. He's just in it for the money and doesn't do the basics that are required of a landlord.... Read more
15th Jul 2022 (2 years ago)

E robinson

5/5 Stars
Due to reasons outside of both the tenants’ and Carden’s control, my friends and I recently had to end our tenancy - it was a fairly stressful process on our part but Cardens did absolutely everything they could to help. They were incredibly patient and proactive, and once we had replacements lined up they sorted everything in a few days; special thanks to Adam for being so lovely and supportive despite all the hassle we were all going through!... Read more
3rd Jul 2022 (2 years ago)

K Barker

5/5 Stars
I have just bought through Cardens Residential. I had found the property market very difficult as a first time buyer, but I had a really positive experience with Cardens. From the first viewing right through to completion, Andy was incredibly helpful and supportive, and any query was always dealt with quickly and efficiently. Thank you very much!... Read more
25th Jun 2022 (2 years ago)

C Linnell

5/5 Stars
Sold it! Property sold at asking price, 10 weeks from start to completion. Thank you Cardens, great service.... Read more
20th Jun 2022 (2 years ago)

S Jenkins

5/5 Stars
I've been a tenant of a property managed by Cardens for 3 years. Staff have always been very helpful and always responded to questions and issues really quickly and efficiently. Happy to recommend.... Read more
Tenant
28th May 2022 (2 years ago)

S MURTH

4/5 Stars
Rented with these guys for nearly 4 years. Had a few issues with the property over that time you’d expect but where always quick and fair to get them sorted - including a brand new washing machine within a couple days. On moving out fair with the deposit and speedy with the return. Good communication with Beverley throughout and a pleasure dealing with Mark on moving out.... Read more
Tenant
12th May 2022 (2 years ago)

J lloyd

1/5 Stars
These people have no compassion what so ever! A day late and they are on your case. They will contact the uni and get one of the staff there to call you. They are relentless. Each day they’ll email you rent due on 28th you’ve got an email at 6am on 29th! Legally they can’t do anything for 14 days but this doesn’t stop them Keep way from them they charge way over the odds for a room. There’s far better out there.... Read more
Tenant
30th Apr 2022 (2 years ago)

F Fournillier

1/5 Stars
Worst letting agency in Exeter.They are very unprofessional, very bad service, the houses are very dirty and should be rented to normal people, dirty carpet, broken shower, broken toilet, no hot water…... Read more
Tenant
21st Apr 2022 (2 years ago)

L Haywood

5/5 Stars
I bought and sold through and used Cardens to manage my property for 14 years and everyone I have dealt with has been consistently efficient, professional and friendly. They are very good at finding reliable tenants. Particular thanks to Beverley who managed an unusually difficult situation with my property so supportively.... Read more
Seller
3rd Apr 2022 (2 years ago)

R Fowler

5/5 Stars
I'm not the tenant, a relative is, but I always found Bev from Cardens really lovely. They have always been kind to me when I have dealt with them despite not being the rentee and associated difficulties with GDPR et cetera! Minefield.... Read more
22nd Dec 2021 (3 years ago)

D Gillard

5/5 Stars
During my tenancy with Cardens they were extremely helpful all round, bringing electric heaters up on the day my storage heater broke whilst awaiting parts, they & the landlord replaced the mattress at my request with a quality new one and come the end of tenancy were very transparent, understanding and helpful. Highly recommended given my experience.... Read more
Tenant
7th Dec 2021 (3 years ago)

F Cook

1/5 Stars
Disgraceful estate agents. Rental property was let filthy dirty, in spite of the pandemic. Try to retain all the deposit. Just see students as an opportunity to rip them off. House was tatty and with cheap old furniture. Avoid them if you can. If you do rent from them, gather all evidence to protect your deposit or they will take you to the cleaners.... Read more
Tenant
30th Oct 2021 (3 years ago)

A Phibes

1/5 Stars
Students - Steer clear of Cardens! I wouldn't give them any stars at all if I could. In my opinion they take advantage of young inexperienced students. My daughter and her housemates viewed a property advertised as a 'house'. When they were shown around the 'house' they asked what was through the door in the hallway and were told 'it's a storage room but it's locked so I can't show you'. They went upstairs to the living area and asked how you get access to the rear garden to be told 'through the door in the hallway'. When my daughter phoned me to tell me they had put down a deposit I asked her about the property. I immediately could tell this was not a house but a maisonette. I phoned Cardens to complain and was shocked by their unprofessional and terrible attitude. In the end my daughter and her housemates got their deposits back and went elsewhere (that wasn't a good experience either). I feel so sorry for students who are treated so poorly by these money making scammers posing as estate agents. Something should be done about them.... Read more
Tenant
6th Oct 2021 (3 years ago)

??

1/5 Stars
My flat had broken windows, smashed fridge and RATS.... Read more
6th Sep 2021 (3 years ago)

L A

1/5 Stars
In agreement with the other reviews, if I could give 0 stars, I would. Frankly appalling service – they will do anything to try and get money out of you, especially the deposit of £500. An absolute rip off. I moved into the flat during the pandemic at the end of August. No leniency during coronavirus. I received the flat in a filthy state, the state of the bin (grey plastic pedal bin) literally would make you throw up (I’ve only attached the photos from the top as the bottom state is not pleasant to show in the photos but you get the picture) and full of mould. The mop and the state of the fridge (I had to scrub the inside to get chocolate markings off). There were numerous markings on the wall, and I had to wipe every surface as the apartment hasn’t been hoovered. Had issues with the window fitters, unable to properly open the windows. The Wi-Fi was very poor and failed to connect, leaving me numerous times without internet and had to rely on my own 4g network to manage online Zoom meetings – very frustrating during a pandemic. They have no respect for tenants and arrange random testing at the very last minute, including fire alarm system, electrician tests etc. They email you stating someone will come in tomorrow for a property inspection but then come in the day before (in the evening after hours) knocking to inspect. If anything, make sure you are willing to pay out of your pocket for any maintenance charges. For example, any lights stop working, you have to pay for a replacement. At the end of the tenancy, they insist we pay for a professional cleaning service when the state we received the property in was appalling costing up to £1000. They charged me £25 for the shower doors claiming the glass is frosted due to soap residue, which is completely ridiculous. I have emailed with photos of how I left the apartment when I moved out and asking for evidence of what they were referring to in relation "shower screen doors were left very grubby with soap residue". However, I received no response from them. Strongly recommend avoiding renting with them, it will save you time and money!... Read more
Tenant
24th Aug 2021 (3 years ago)

Anonymous Homeseller

5/5 Stars
I found Andy and the team at Carden's extremely professional, courteous, knowledgeable and very easy to deal with... Read more
Seller
30th Jun 2021 (3 years ago)

S Somashekaran

5/5 Stars
I was a tenant with my family for the last 2 years with cardens.. They are more professional in their communication and sorting out our concerns about the place we rented… recommended this place for everyone… All the best for team cardens... Read more
Tenant
27th Jun 2021 (3 years ago)

K Marie

1/5 Stars
LANDLORDS AND TENANTS, I called up to enquire about some properties and was spoken to so rudely, it made me laugh in disbelief when I hung up. I have an unusual circumstance that would have actually ended up benefitting any landlord, but they didn't even consider consulting the landlords for any of the properties I was interested in. I have rabbits, but a perfect renting reference history (always leave properties cleaner than I receive them in which has been commented on by every letting agent, pay out of my own money to professionally fix anything I damage, never ever missed rent, etc, I don't mean to toot my own horn but I am the perfect tenant) and was willing to give 6 months rent upfront, which in this day and age is a goldmine for any landlord, and I've been told as such by every other letting agent I've contacted. However, because of the rabbits they wouldn't even consider asking. Now, if they'd said this nicely I would not have had as much of a problem with it, but not only are they excluding someone who would actually end up being an ideal long term tenant for one of their clients but also they're incredibly short and rude about it. I then came online and saw the reviews they have and how their secretary has literally left their own 5 star review to try and boost their ratings... and everything made sense. It's ok, I'll take my 6 months rent elsewhere :)... Read more
Tenant
18th Jun 2021 (3 years ago)

Anonymous Tenant

1/5 Stars
I was looking to rent out a house share and the first thing the letting agent said was that it was unusual for house shares to include bills, this is false. He was completely dis interested and unhelpful... Read more
Tenant
10th May 2021 (3 years ago)

K Young

5/5 Stars
Great estate agent, Kiera especially was so professional and always replied promptly. Thank you!... Read more
25th Feb 2021 (3 years ago)

M Christensen

5/5 Stars
Although one agent at Cardens was quite rude to me at the start of tenancy, my faith in the business is constantly renewed thanks to Kyle Wynn. He is quick to respond to any issues. My radiators needed a special key to be bled and Kyle came over within the hour to bleed the radiators. Now my housemates and I can be warm again in our very cold house that has practically zero insulation. Thank you.... Read more
Tenant
12th Feb 2021 (4 years ago)

Anonymous Homeseller

4/5 Stars
Agent quickly received an offer which I accepted. Agent advised that I should keep the property on the market; I did not take this advice, and wish I had as the offer fell through some time later. I then decided it would be better to market the property for both sale and letting and the agent quickly found a tenant so I withdrew the property from marketing for sale.... Read more
Seller
10th Nov 2020 (4 years ago)

K Rodway

4/5 Stars
Although our student let this year has had more issues than any previous year that I've been in Exeter (broken boiler, faulty tumble dryer and questionable maintenance) our property manager at Cardens, Hanna, has been so helpful. We've had many technicians sent out within a few days to resolve issues and an open line of communication throughout our tenancy so far.... Read more
Tenant
6th Oct 2020 (4 years ago)

A Glass

1/5 Stars
I don't know why landlords would want to use an estate agent like Cardens who have no respect for their clients, their tenants, or their line of work. They make appointments and cancel on the same day and they give this business an even worse reputation than it already has. Landlords and tenants, steer clear.... Read more
1st Oct 2020 (4 years ago)

A Cook

1/5 Stars
Absolute disgrace of a company. House filthy - hasn’t even been hoovered when we moved in. Don’t reply to emails for weeks. If you call them they say ‘sorry’ and that’s it. Charge huge rates for what the houses are.... Read more
Tenant
25th Sep 2020 (4 years ago)

S Knighton

1/5 Stars
Students@Cardens is hands down awful, I genuinely can't think of a good thing to say about them. They treat students very poorly and disrespectfully, and will try pretty much anything they can to get money out of you, especially when it comes to deposits. Find somewhere else if you can, it'll save you trouble, time and money!... Read more
25th Sep 2020 (4 years ago)

Anonymous Home Buyer

1/5 Stars
We wanted to buy a house but Cardens had no interest on us, they straight away treated us as if the house had loads of interest and simply discarded us. They didn't ask for our details, nothing. The house is still for sale 4 months later with a reduction. The agent continued to be snob and having no interest in selling to us. Definitely I wouldn't ask this agency to sell my house. Other agents in Exeter, get interest in what you want, search for you, communicate and even try to find the house for you before it comes into the market. Rubbish agency with very rude and cold seller agent, he has no interest in selling your property.... Read more
Buyer
22nd Sep 2020 (4 years ago)

C girard

1/5 Stars
Overcharge of the deposit they clearly ripped us off!... Read more
22nd Sep 2020 (4 years ago)

Anonymous Homeseller

5/5 Stars
Excellent service. Really good communications keeping you up to date. Now with property websites these agents have the coverage but still have that personal service that some of the larger agents have lost.... Read more
Seller
10th Sep 2020 (4 years ago)

D Brewis

1/5 Stars
Literally the worst estate agents in the world. They treat students like dirt and will take money off you like there’s no tomorrow. Don’t bother... Read more
5th Sep 2020 (4 years ago)

J Porteous

1/5 Stars
Frankly embarrassing service, moved into flat and for a week had no hot water, no working cooker, no lights, a hole in the roof no Working washing machine and No curtains and despite phoning the office multiple times a day I got no helpful response just the same excuse about parts being ordered or workers busy. Pathetic company and recommend no one ever uses them. I’d give 0 stars if it were possible and it would be a blessing to Exeter if Cardens shut down... Read more
Tenant
5th Sep 2020 (4 years ago)

Anonymous Tenant

1/5 Stars
Absolute disgrace of an agency (student cardens). They will squeeze you of every last penny and overcharge for anything they do. They clearly don't earn a lot of money so their eyes light up at the first chance to make some extra money from their clients - very bad company ethos. First of all a £200 'admin fee' was charged per tenant before our tenancy - now illegal for agencies to do so. During my tenancy our kitchen regularly shorted out as soon as you use the 2/2 hobs available to use. This obviously turns the power off for all appliances in the kitchen but also the entire floor's electricity. Our boiler also gave out during Christmas season and left us with no hot water or heating at all when temperatures dropped to 0. This took them 2+ weeks to fix too and we weren't given any compensation (imagine not being able to have a hot shower in winter in your own house that you're paying £600 a month for!!!). Now we've come to the end of the agreement and trying to get our deposits back - its a nightmare. All together £1100 in 'damage and cleaning' was charged - still yet to get any sort of deposit back and its been a month since the tenancy end date now. They charge extortionate fees to clean and replace anything (over cost price) too - we all cleaned the house thoroughly before leaving but they somehow expect it to be better than the condition we arrived in... At this point I think they are charging because they can. A few marks left on the walls due to posters etc. ended up incurring charges at £100 per WALL!!! AVOID AT ALL COSTS - go for a private landlord as the agents are just trying to earn themselves as much money as possible. Very inconsiderate too - we are students and asked for some leeway with rent due to us all moving out over lockdown; the house was effectively empty - denied straight away.... Read more
Tenant
29th Aug 2020 (4 years ago)

E Cumming

1/5 Stars
STUDENTS DO NOT RENT FROM CARDENS! Like other reviews have stated, if I could give 0 stars then I would. The complete lack of respect that the employees had towards us as students, which weirdly changed instantly into a professional and friendly manner when confronted by our parents, was disgusting. The employees that were dealing with our property were not responsive in emails, and usually replied without useful information, and it would take weeks to reply even to an urgent situation like a leaking ceiling. Then at the end of the property they tried to charge me for marks and nails in the walls that were there before I moved in, which is completely ridiculous. Not only this but they tried to tell us it was the law to hire a professional cleaner at the end of the tenancy, and when questioned, they finally told us it wasn’t the law and that we could clean the property ourselves, saving us £400 in a global pandemic. My advice to any students already renting is to take note of absolutely everything in the house and keep emails and evidence of everything. Also, always follow up and question things, because 9 times out of 10 they will not give you the full information at the start, and only will when questioned. Really unprofessional and awful behaviour towards student clientele which needs to be sorted immediately if they want to keep their student clients.... Read more
Tenant
25th Aug 2020 (4 years ago)

C Vining

2/5 Stars
Unhelpful staff,had to raise voice to speak to anyone, wasntasked to sit and discuss our requirements, very poor service... Read more
20th Aug 2020 (4 years ago)

J P

2/5 Stars
I would definitely NOT recommend Cardens to students. The property was nice and seemed reasonably well-kept and clean, but the agents were very difficult to deal with. They tried to charge me an unreasonable amount to repaint 2 walls due to a mark that was already there when I moved in, even after I pointed out that this was recorded in the inventory. Thankfully Cardens waived the fee once I had submitted a photo I took of the mark when I moved in. There were several admin errors that led to privacy concerns. Our tenancy contract, including the address of the property we were renting and all our home addresses, may have been sent to a random person, after the staff mis-copied my email address. We were also sent emails about other properties, such as information about work or inspections. Most of the staff seemed friendly and helpful but reports about things that needed to be fixed etc were mostly ignored. If you reminded them about issues you had previously reported it was as if they were hearing about it for the first time.... Read more
Tenant
19th Aug 2020 (4 years ago)

A Smith

1/5 Stars
If I could give 0 stars I would. Literally the worst experience I’ve ever had. We were sold it as a 6 bed house to then later find out after we had signed that it was actually a 7 bed house ( they forgot to show us the 7th room/ put it in the ad) and that we were liable to finding a 7th person or pay extra to compensate. The house was extremely overpriced and full of damage that was never fixed by the company. No leniency during coronavirus. No care for the students whatsoever and by the end of the contract, we got charged £190 for pre-existing damage that we wrote on the inventory but they chose to disagree with our wording! :)... Read more
Tenant
12th Aug 2020 (4 years ago)

A Foster

5/5 Stars
I rent from Cardens and had a recent flood in my property. Cardens were so quick to respond and sort the issue, making sure I had somewhere to stay and was safe and supported whilst the damage was fixed. It makes a huge difference to have this kind of support when things go wrong and I can't speak highly enough of Cardens. Friendly, responsive service throughout too.... Read more
Tenant
11th Jul 2020 (4 years ago)

J Bishop

1/5 Stars
It's a sad state of affairs when your own company secretary, Ivor Bull, has to leave a review to try and boost the very poor rating of this awful company. There are professional and responsive letting agents in Exeter but Cardens is not one of them.... Read more
6th Jun 2020 (4 years ago)

L MANIFIELD

5/5 Stars
Been a client of Cardens for many years, always received first class service, tenancy change a few days ago went through very smoothly and quickly - completed within 8 days! They have an extensive bank of professional contractors who deal with problems very quickly and at competitive rates. All staff very professional and pleasant. A company at the top of it's game!... Read more
Landlord
15th Feb 2020 (5 years ago)

D Cresswell

1/5 Stars
Terrible unprofessional service and the office smelt of marijuana and urine. Avoid! I own a few properties that I rent out within Exeter, it makes sense for me to go through an agent as they have a local presence in the city and can deal with a tenants needs quicker than I could. I approached a few different agents and went with one that had a fair rate. Carden's fee structure is just a rip off, when I visited the office to act as a prospective tenant I dealt with Beverly who is just the most replusive and unapproachable person you could deal with. Not only that but the office smelt like a drug den. And if it's that bad, imagine how they treat the properties they run for a landlord! From looking at the reviews I'm not the only one who thinks Carden's is a disgrace, amusing to see they have paid people to give positive review, how insincere. I even bought house that used to be rented through Carden's, I got it at a great price due to how terrible their upkeep had been! Looking at the history of the property they charged extortionate rents to students and the locals. The day they shut up will be a good day for Exeter I'm sure!... Read more
Landlord
28th Jan 2020 (5 years ago)

E Williams

1/5 Stars
Students avoid renting with Cardens. So rude and unorganised. Informed them 3 weeks previously that i was no longer renting a 6 student house with them, however they failed to record this, Today received a call from them, telling me i immediately needed to fill in the application and that i'm the reason the application process is being held up. Application sorted now, but don't appreciate being spoken to like that from someone providing a service.... Read more
Tenant
28th Jan 2020 (5 years ago)

J Warner

1/5 Stars
STUDENTS DO NOT USE CARDENS: so many issues!! 7 person house said to be a 6 person house, house full of mould, mould nite infestations, no insulation. I promise spending a bit extra is worth it in the long run.... Read more
Tenant
6th Jan 2020 (5 years ago)

C Howard

5/5 Stars
Always good service from the people here, they are quick and reliable l. Great landlords best I've had.... Read more
Landlord
19th Dec 2019 (5 years ago)

J Gonzaga

5/5 Stars
Food was great... Read more
5th Dec 2019 (5 years ago)

H Trevelyan

3/5 Stars
I’d rather trust the hamburgler from McDonalds with my properties than Sue and Carden’s. She’s just an ugly person to deal with, inside and out! The owner is more interested in keeping his failing farm afloat by seemingly neglecting the dank student properties they “manage”. I went with another letting agency in the City where they are staffed with competent people. They are a discredit to the great city of Exeter. The future leaders of the world being educated here will always know the name of dodgy cardens. Three stars, one for each word. "Vapid, Poor, disgusting".... Read more
Landlord
27th Nov 2019 (5 years ago)

E Dearing

5/5 Stars
I have rented through Cardens and I found the whole process easy and stress free. All the staff are helpful and knowledgeable and always happy to help. Would highly recommend. Thank you for all your help... Read more
Tenant
29th Oct 2019 (5 years ago)

I Cardens

1/5 Stars
If you were a student and you are considering using Cardens services, PLEASE DON'T! Amongst the three years of accommodation experience, the one with Cardens was the worst. The house itself was terrible as well. The heaters were not functioning for 3 times within 1 month. The WiFi have connection issues and all of us fail to connect to the internet for 3 weeks. One of the room have leaking ceilings during rainy days. The staffs were not helpful in responding to our calls and emails. No respect for tenants and absolutely slow efficiency. Contractors came in to our flats without getting tenants’ permission and make our rooms muddy and dirty. I would not recommend this company to anyone. I could not understand why the company is still operating.... Read more
Tenant
24th Oct 2019 (5 years ago)

A DANIEL

5/5 Stars
I have known Jon and CARDENS agents for more than 21 years - the service has always been friendly and excellent ! I would highly recommend for purchases, renting and sales.... Read more
8th Oct 2019 (5 years ago)

C Prideaux

1/5 Stars
They don't fix anything. I really wouldn't go through them unless absolutely necessary. Finders fee I had to pay was extortionate (£200) luckily this sort of fee is becoming illegal to charge. for what you pay you really don't get much back. Overall: a disappointing estate agent... Read more
Tenant
4th Oct 2019 (5 years ago)

F Tira

1/5 Stars
Terrible service. Would give 0 if possible.... Read more
25th Sep 2019 (5 years ago)

F Tira

1/5 Stars
Contacted Cardens through Rightmove, got hung up on, on purpose, 3 times in a row when I was just making an enquiry on whether a flat was available. Couldn't even bother to say acknowledge the enquiry or even say 'goodbye'. Probably not possible to avoid considering they have many student listings and they know that, which is why they really don't care about service or decency.... Read more
24th Sep 2019 (5 years ago)

P Taylor

5/5 Stars
Re recent change of tenancy. Beverley and her team very quickly inspected, marketed and arranged viewings. Within a few days a new tenancy application was processed and new tenants moved in 5 days after previous tenants had vacated the premises - my choice to allow minor works to take place. All staff very professional and pleasant, as on previous occasions first class service. Cardens have been my managing agents for approximately 6 years and have always provided a prompt first class service. Thank you to all concerned.... Read more
Landlord
22nd Sep 2019 (5 years ago)

S James

5/5 Stars
I am very disappointed to see all the negative reviews. I have been a landlord with Cardens for ten years, and have always found the team to be very helpful, supportive and considerate in their approach to both me and very importantly my tenants. Please keep up the good work.... Read more
Landlord
17th Sep 2019 (5 years ago)

N French

5/5 Stars
Jon was very helpful and always there on the end of the phone. Great company, would highly recommend... Read more
16th Sep 2019 (5 years ago)

A Vellano

1/5 Stars
I'd rate 0 stars if I could... Read more
15th Sep 2019 (5 years ago)

M Young

5/5 Stars
I have been a tenant of Cardens for over 18 months now and find them to be one of the best agencies I’ve ever rented through. They really can’t do enough for you, nothing is too much trouble and I only hope if I ever move, I can find another property through them.... Read more
Tenant
15th Sep 2019 (5 years ago)

L Billing

5/5 Stars
Big thank you to Jon and the team for getting our family into our dream home. Great communication ,friendly yet professional service.... Read more
Buyer
14th Sep 2019 (5 years ago)

A Heels

5/5 Stars
Cannot thank Jon Carden enough, incredibly helpful and nothing was too much trouble, Thank you would use Cardens over and over again... Read more
14th Sep 2019 (5 years ago)

E Shayler

5/5 Stars
Efficient and friendly - so happy with my new place. Thanks for all your help!... Read more
14th Sep 2019 (5 years ago)

I Bull

5/5 Stars
When you have over 2,000 clients to satisfy and a small number of "complaints" then you know Cardens and Students@Cardens have a great team who cannot do enough.The office opens at 9am and closes at 6pm but tonight they were still handing out keys to students at 6.30pm. Hope they give a good review.... Read more
13th Sep 2019 (5 years ago)

C Anslow

2/5 Stars
I shared a student house with 3 other housemates here within the past year. While I will admit that we didn't leave the house in the best of conditions. Communication was awful, not just from them but from the landlord they represented. Besides the first few repairs, any further assistance required for faults within the house either weren't dealt with, or took days to repair... They left damp ceilings and mould in the bathroom. But yet we had to fully cover our end of any damage and cleaning that had to be done. Also, some of the staff were nice however others were not and they were condescending and didn't communicate with us very well. We never even met the landlord of the place and when I did myself, he wasn't very pleasant either. Personally I'm glad I'm moving back into halls next year and honestly, I feel kind of bad for the students that will be in that place next year. Chloe.... Read more
Tenant
11th Sep 2019 (5 years ago)

CMC

2/5 Stars
Horrendous service from 'Dopey Bev'. There must be a family connection or someone with a lot of pity to have her still work there as she's completely useless and would be dismissed from any other job. We made sure our son got a nice rental for his university 2nd year with an estate agent who seemingly cared!... Read more
Landlord
16th Aug 2019 (5 years ago)

John

5/5 Stars
Beverley the lettings manager is extremely knowledgable. It is with every confidence that I entrust my properties to her. She is fully up to date with all the latest legislation. Hard working and thorough. A genuinely nice person. Nothing is too much trouble for her. Approachable and professional.A credit to the company.... Read more
Landlord
13th Aug 2019 (5 years ago)

Annette

5/5 Stars
I have received fantastic service from Hanna on the student side of Cardens. She is professional, knowledgeable, helpful, friendly and a real credit to the company. Keep up the good work!... Read more
9th Aug 2019 (5 years ago)

S Barnitt

1/5 Stars
Rang to apply for tenancy on Saturday - promised a call back/email on Monday. After no response contacted the estate agency today who informed had agreed let on the property today. Not a good service at all and no way to get or keep business... Read more
6th Aug 2019 (5 years ago)

S Martin

1/5 Stars
Appalling service, Renters beware! Over charged on on the first quaters rent and I'm still chasing the money now. Staff when contacted are rude and unhelpful. Im at a complete loss as to how they run a business, they should be ashamed.... Read more
Tenant
11th Jul 2019 (5 years ago)

P Goh

1/5 Stars
Absolutely horrendous service.... Read more
1st Jul 2019 (5 years ago)

S Lou69

1/5 Stars
Cardens of Exeter don’t even deserve 1 star ! Absolute waste of time estate agent . Beverly ( the manager ) Is absolutely horrendous to deal with , Rude ! Ignorant and has no skills what so ever dealing with tenants ! She should not be a manager !!!!! All her responses are dealt via email days after they being sent as she never answers the phone . When she did on the 1 occasion i was greeted with YEAH ! When I stated I was a tenant in need of help with a situation that her ignorance had left me in ! I have pictures , emails , and voice recordings which I will be using as evidence of her neglect as an estate agent manager ! Half of my problems would have been sorted and dealt with had she not been so ignorant and not wanting to do her job properly! I had mould in a bedroom which Beverley ignored ! I had leaking toilets x2 again she ignored ! The loft had gone completely mouldy , and black and full of moisture damaging my property which then to be thrown out ! Ignored by Beverly! the pipe ( stink pipe ) from the toilet was not even attached in the loft properly absolutely stinking the house out of sewage ! Again ignored ! Gaping holes in 2 places which caused an infestation! Again ignored ! Woodlice ants and slugs again ignored ! Sent pictures again ignored ! Then wanting £150 for an item not even in the inventory as was not even in the house when I arrived! An oven liner ??? Wanting a bathroom wall painted as the landlord done a shabby paint job and painted it in matte paint! But expecting me to rectify in silk ? Seals blown on windows letting in a tremendous amount of water and condensation! Again told Beverley and was ignored !! Was told to wash the fabric blinds in a washing machine due to the mould , which of corse Fkd them up told Beverly she ignored !!! Sent her a picture of the blinds completely mashed up and tangled again ignored !!! I don’t know what she does during the day but seems to Email me at 8/9 in the evening !! Unprofessional if I do say so ! We will be taking this a lot further !!! Stay well away from this estate agent even more so Beverley! absolutely awful ! And have left many people upset ! We have friends that currently have 3 properties with cardens who will soon be changing ! As they have also heard of such poor / bad reviews from them ! Now force and sons have joined with them ! Big big mistake and will ruin force and sons reputation, especially as Keira from force and sons was an absolute pleasure to deal with !!!!... Read more
Tenant
5th Apr 2019 (5 years ago)

S Hutchins

1/5 Stars
They don't deserve a single star. My son moved out of his accommodation at the end of July. It's now the end of October and we still can't get his deposit back inspite of having it in writing acknowledging the amount. Endless excuses! Bank details have been given at least twice and phone conversations are unsatisfactory. Septembers rent was paid in June because it was demanded, along with the deposit. An absolute rip off. Wouldn't touch them.... Read more
Tenant
21st Oct 2018 (6 years ago)

richardah12

1/5 Stars
Terrible dishonest and uncaring service, no respect for tenants. The house itself was not maintained, practically rotting from the inside out with no evidence that there was any sort of quality control by student cardens. Strongly recommend to avoid.... Read more
Tenant
21st Oct 2018 (6 years ago)

N Winter

1/5 Stars
The worst customer service ever! Grumpiest people I've ever met.... Read more
16th Oct 2018 (6 years ago)

T Heming

1/5 Stars
Awful, rude customer service bragging about being the best student letting agency in Exeter. What a joke! Clearly haven’t read some of these reviews.... Read more
Landlord
5th Oct 2018 (6 years ago)

J Hope

1/5 Stars
Say one thing and claim it was someone giving "wrong information" to try and get more money out of students. Incompetent money grabbers.... Read more
28th Aug 2018 (6 years ago)

M Little

1/5 Stars
An absolute joke of an agency. Just endless lies and rubbish. Will say anything to make you think otherwise. Avoid using this agency at any cost.... Read more
5th Jul 2018 (6 years ago)

J Simmons

1/5 Stars
Awful, unresponsive and unhelpful while renting. Take ages to respond to emails and don't communicate when people will be visiting the house. Unfriendly staff.... Read more
Tenant
20th Jun 2018 (6 years ago)

M McLeod

1/5 Stars
Emailed my parents who were on another continent instead of ever contacting me about flat issues. Bizarre and unprofessional.... Read more
Tenant
1st Oct 2017 (7 years ago)

G Davids

1/5 Stars
Awful, never rent from this company. They take ages to come and fix even the smallest thing wrong with your house. Our heating has been broken for 2 weeks now, and still nothing. This morning our house was 12°C... Read more
Tenant
29th Nov 2016 (8 years ago)
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