Compare Estate Agents in Oxford

Chancellors in Headington provided me with excellent service from day 1. Even though they did not have the property I went for their service was amazing. Providing trustworthy and professional advice. Wasim in particular went above and beyond trying to find the right property for me. Doing viewings on his day off to accommodate my work schedule. If you're looking for a trustworthy agency in Headington look no further. Truly exceptional.

Completely unacceptable and negligent level of customer service was afforded to us upon providing our administration fee. Enquiries are often me with belligerent responses which place the burden of responsibility entirely on the customer which renders their role in the process to being completely pointless. Should never have given them a penny.

I've had a really positive experience with Chancellors while purchasing my first property. In particular, Jay Sarbatta has been invaluable throughout the whole process; he has kept me constantly informed of progress by phone/email and always responds quickly when I've asked him questions. As a first-time buyer, his level of attentiveness, combined with a friendly, professional and knowledgeable approach, has been greatly appreciated throughout the process.

I have written a very good review before, when I'd just rented a flat with this agency (and the reason they have so many good reviews is that they ask for them). They indeed have a good choice of properties to rent. However, after I have informed Chancellors I need to move elsewhere because my work is being recolated (and gave 2 months notice), the agency has become a nightmare to deal with... it's been more than 3 weeks since I have moved out and they are still not letting me know when they will return the deposit! Note - the flat was left perfectly clean - I've hired professional cleaners, and even the check-out agent confirmed that it's in a much better state than it was before (they did not bother to clean it properly before I moved in - for example, the oven was very dirty and smelly - but I had it cleaned before leaving). They did not provide any proper reason for such delay, and basically fail to respond at all, providing only vague answers "we'll respond next week" or "you can call the landlord yourself". I also asked several times to inform me if there's any remaining amount to pay (as my tenancy started on the 9th day of the month, and ended on the 13th), but they did not send any information about it. There were also other issues that were not solved and it seems they will not getting solved at all... there was a leak in the property that did not get fixed and I ended up receiving very high water bills (about £200 for 7 months). There were 2 unarranged visits in the flat while I was at work (although these could also be by the landlord, not the agency). It's seems I'll have to go to small claims court to get my money back, as it's a very hight amount and I have no intents of losing it, after having spent so much on the agency fees and professional cleaning. At the same time I remembered to fix my review, as I don't want to be misleading other people.

We want to thank Scottfraser for their great support in helping us find a nice house to rent in Oxford. Since we were not present in Oxford, they were very kind to accommodate us by sending videos of various properties to us, and also arranging Skype viewings. We want to particularly thank Paige, Emily, and Natasa for all their support.

The team at Scott Fraser were helpful and professional throughout; they responded quickly to all inquiries and were always polite and helpful. They attracted a lot of interest in our property within hours of it going on the market, and secured multiple offers - including the guide price - within just a few days. They were very courteous in communicating with us about viewings, and kept us up to date at all times. Thank you for your help Scott Fraser, we will definitely be back!

Very impressed with Ed and Lara at Scott Fraser in helping to sell my house. Felt they provided a professional, friendly and compassionate service. They had their eye on proceedings and kept me informed as things progressed giving a nudge where needed to keep on track! Thank you both for all your help and support..

As a tenant i would not be recommending them. After all the fees I have paid to them I would expect a more speedy service from them. The other days we has a plumping issue -there was some irritating and constant noise coming out of the bathroom plumbing- and it took them a week to have someone come and have a look at it. A sleepless week that was.

Mike and his team were superb throughout our sale and purchase. Excellent communications backed up with solid professional advice, and a local knowledge that only Mike and his team can give in the West Oxford area. Huge thank you and well done. JC

From the outset, we felt at ease dealing with both Michael and Charlie. At the beginning of the process, we were accompanied by Charlie on a number of inspection visits to the property. He dealt with us patiently and was well informed on the issues we raised with him regarding the ownership and recent tenancy history of the property. Following our surveyor’s visit and report, we were given further extended access to take measurements and carry out our own inspections. Concerns following this stage were conducted promptly via email so that there were no misunderstandings. The price we settled on was the result of a proper ‘to-and-fro’ negotiation which was conducted by Michael. We are very satisfied with the agreed price. Living locally to Chancellors, we were able to walk into their offices on occasions without appointment or invitation; we always felt welcome. Finally, the information we received throughout the whole process was both accurate and relevant, and all in all, we are satisfied with the very professional service of Charlie and Michael.

Chancellors in Headington provided me with excellent service from day 1. Even though they did not have the property I went for their service was amazing. Providing trustworthy and professional advice. Wasim in particular went above and beyond trying to find the right property for me. Doing viewings on his day off to accommodate my work schedule. If you're looking for a trustworthy agency in Headington look no further. Truly exceptional.

Very nice when selling the property. Very poor service after that. They breached the contract in multiple areas and simply ignored us when we pointed that out. Contacting the landlord for absolutely anything had to go through them and took literally weeks. And the worst part was when the landlord simply refused to return any of the deposit at the end of tenancy for no reason, they were absolutely no help at all. We only got our deposit back after going through the dispute service, which took a full 12 weeks. They are still letting out the same property under the same landlord, so next years tenants will get shafted as well no doubt. Cannot possibly recommend such an unprofessional company and I'm amazed how many positive reviews they have here on Google - that is definitely not their word-of-mouth reputation.