I have written a very good review before, when I'd just rented a flat with this agency (and the reason they have so many good reviews is that they ask for them). They indeed have a good choice of properties to rent.
However, after I have informed Chancellors I need to move elsewhere because my work is being recolated (and gave 2 months notice), the agency has become a nightmare to deal with... it's been more than 3 weeks since I have moved out and they are still not letting me know when they will return the deposit!
Note - the flat was left perfectly clean - I've hired professional cleaners, and even the check-out agent confirmed that it's in a much better state than it was before (they did not bother to clean it properly before I moved in - for example, the oven was very dirty and smelly - but I had it cleaned before leaving).
They did not provide any proper reason for such delay, and basically fail to respond at all, providing only vague answers "we'll respond next week" or "you can call the landlord yourself".
I also asked several times to inform me if there's any remaining amount to pay (as my tenancy started on the 9th day of the month, and ended on the 13th), but they did not send any information about it.
There were also other issues that were not solved and it seems they will not getting solved at all... there was a leak in the property that did not get fixed and I ended up receiving very high water bills (about £200 for 7 months). There were 2 unarranged visits in the flat while I was at work (although these could also be by the landlord, not the agency).
It's seems I'll have to go to small claims court to get my money back, as it's a very hight amount and I have no intents of losing it, after having spent so much on the agency fees and professional cleaning.
At the same time I remembered to fix my review, as I don't want to be misleading other people.
1661 days ago