Angela Lessani at Chancellors, Headington is an exceptionally good estate agent. Her professional approach combined knowledge of the market with an understanding of how to progress at every stage most effectively.
Completely unacceptable and negligent level of customer service was afforded to us upon providing our administration fee. Enquiries are often me with belligerent responses which place the burden of responsibility entirely on the customer which renders their role in the process to being completely pointless. Should never have given them a penny.
Charlotte was flexible, responsive and extremely personable in arranging and executing our viewing. Such a pleasure to discuss a property with an enthusiastic and genuine human being! If she is reflective of the quality of all Chancellors staff, we’ll be very pleased if the house we’re considering with them goes to completion!
The day after the 2016 EU referendum, these guys called my muslim neighbour and asked, "are you looking to sell your house, in light of recent events?"
At best: tactless. At worst: discriminatory and profiteering.
Had a great experience dealing with Sam at chancellors. He was really helpful showed me lots of relevant properties helping me with the buying process.
I have written a very good review before, when I'd just rented a flat with this agency (and the reason they have so many good reviews is that they ask for them). They indeed have a good choice of properties to rent.
However, after I have informed Chancellors I need to move elsewhere because my work is being recolated (and gave 2 months notice), the agency has become a nightmare to deal with... it's been more than 3 weeks since I have moved out and they are still not letting me know when they will return the deposit!
Note - the flat was left perfectly clean - I've hired professional cleaners, and even the check-out agent confirmed that it's in a much better state than it was before (they did not bother to clean it properly before I moved in - for example, the oven was very dirty and smelly - but I had it cleaned before leaving).
They did not provide any proper reason for such delay, and basically fail to respond at all, providing only vague answers "we'll respond next week" or "you can call the landlord yourself".
I also asked several times to inform me if there's any remaining amount to pay (as my tenancy started on the 9th day of the month, and ended on the 13th), but they did not send any information about it.
There were also other issues that were not solved and it seems they will not getting solved at all... there was a leak in the property that did not get fixed and I ended up receiving very high water bills (about £200 for 7 months). There were 2 unarranged visits in the flat while I was at work (although these could also be by the landlord, not the agency).
It's seems I'll have to go to small claims court to get my money back, as it's a very hight amount and I have no intents of losing it, after having spent so much on the agency fees and professional cleaning.
At the same time I remembered to fix my review, as I don't want to be misleading other people.
I continue to be really impressed with the professionalism and positive way in which my tenancy is handled. Chloe and Lydia are exceptional. An absolute pleasure to communicate with them, and a significant asset to the Scott Frazer team. Thoroughly recommended.
Really dropped the ball!
Had the property on the market with Scott Frase Headington for 7 months had very few viewings. Poorly advised on pricing, lack of engagement and communication with 3 different agents over that period. No continuity.
EXPECT TO SELL PROPERTY BY DOING BARE MINIMUM IN A BUYERS MARKET, THIS IS WHEN YOU REALLY EARN YOUR FEE BY DOING SOME WORK.
We received a first class service from our estate agent from start to finish. He was friendly, professional and easy to reach by telephone.
The most unprofessional company I have ever dealt with! I can't even begin to outline all of the issues we have had with Penny and Sinclair over the past year.
Most of all, their communication is TERRIBLE. If you email or speak to one person, fully expect to speak or receive an email from someone different, if at all. There is no accountability within the agency because you are forever dealing with someone different.
We tried to rent privately but it is almost impossible in Oxford. We tried to find the contact information for the landlord but this is also impossible because the landlord has chosen to go through the agency we are not given their contact details.
Things would be so much easier and more streamlined if we could deal with the owner directly! For example, I emailed Penny and Sinclair about replacement of a table and chairs in our flat and have not heard anything for TWO WEEKS. Last year, we waited over TWO MONTHS to get a second set of keys so that my husband and I could both have access to our flat - all the while they had their own set in the office. We kept hearing that the one woman we were dealing with went on vacation, then the other one was away sick, etc. etc. This is unacceptable and extremely unprofessional!
Even though we had just rented through this agency last year and paid a 275 GBP "application fee", they charged us another 275 GBP "application fee" when we moved across the road this year. They are greedy greedy!
Stay away if possible!