D Jenkins
Could not recommend Emma's highly enough, both on the lettings and sales side. Local experts and great to deal with.... Read more
19th Oct 2021 (3 years ago)
Zak
Emma's is a great agency to deal with.
I work for a property management firm so we enlist Emma's to rent properties for us and we have never had an issue.
Very prompt replies and considerate people working.... Read more
Landlord
30th Sep 2021 (3 years ago)
V trung
Very bad service and doesn’t help anything if property has any problem and the prices alway higher another agency. Hate them and never rent property through this Estate Agent... Read more
Tenant
18th Aug 2021 (3 years ago)
M Townsend
Emma's were friendly, responsive and extremely helpful throughout the entire tenancy process. From the viewing, to signing the agreement, to maintenance throughout the tenancy and then all the way to checking out and returning the deposit, they made the process easy and a pleasure to deal with. By far the best agency I have used during my time renting in London. Highly recommended.... Read more
Tenant
7th Jun 2021 (3 years ago)
C Roberts
I cannot recommend Emma & her team enough. We sold our flat through them & despite all the stresses that come with buying/selling, as well as the added worry of the pandemic, they were professional, reassuring, friendly & extremely responsive. We were very well looked after throughout, receiving constant updates & never going long without a reply to our questions. The benefits of a smaller company really were so apparent and our agent Will was brilliant. We look forward to using them for any future property needs! Thank you Emma, Will & the team :)... Read more
Seller
5th Jun 2021 (3 years ago)
D Slv
We rent a property with Emma’s estate Agents for a year, we would like to say that at the level of response and problem solving they are quite fast and responsible. :)
Every time we need something or have a problem they were always there quickly and efficiently to help us. We are grateful for the treatment that was given to us during that year that we were using their services!!
All the best.
Dariana & Silvio.... Read more
Tenant
22nd Mar 2021 (3 years ago)
G Byrne
I rented a property from a private landlord which was managed by Emma's Estate agents. Unfortunately, it quickly became apparent that the rental was not in good condition and mould appeared quite quickly and extensively. Emma's estate agents worked tirelessly to try to resolve the issues with my landlord, which eventually resulted in my landlord agreeing for me to exit the property before the break clause and also compensation in the form of rent reduction. Emma's also ensured I received my deposit back in full. They were always there to help during a really stressful period and provided a really person and tenant centred service. It was refreshing and I can't recommend them enough!... Read more
Tenant
2nd Mar 2021 (3 years ago)
M SMITH
Great agency, friendly and professional. Always polite, responsive and helpful - particularly impressive against a difficult Covid backdrop. Straightforward move-in and move-out processes, made life very easy.... Read more
16th Feb 2021 (3 years ago)
O Barichello
I'd highly recommend them as agency. The flat wasn't clean properly when I first move, so I contacted them and in a couple of days they fixed it.
They respond very quick via email or phone call. They're very keen on helping, no issues was left unresolved. Everything was sorted out quickly.
They're also very responsible and reasonable. They looked after the landlord's interests and mine at all times.
Best agency I rented with!... Read more
Tenant
12th Jan 2021 (4 years ago)
R Shepherd
I would recommend Emma’s for anyone looking to sell their property. Will was a friendly estate agent who was always very quick to answer queries and assist in keeping the process moving.
The only minor hitch was that the listing for my property had a mistake on it when added to Rightmove and Zoopla which made it look as if it had been on there for months longer than it actually had been.
Apart from that though I was satisfied with the service and value provided by Emma’s and would go through them again in future.... Read more
Seller
23rd Dec 2020 (4 years ago)
M Curnow
Best estate agency I’ve dealt with in my 7 years in London as a tenant. Super kind, courteous and responsive. Always try their best to resolve any issue. Very reasonable with any problems you raise!... Read more
Tenant
12th Dec 2020 (4 years ago)
R Bourne
Will and team were very prompt with their responses allowing me to feel at ease during the process of purchasing my first property. They did their best to assist when possible and really helped to keep the momentum going. I would definitely recommend Emma’s Estate Agents to friends/family :)... Read more
Buyer
8th Nov 2020 (4 years ago)
S M.
Emma’s Estate Agents is an excellent business that I cannot recommend highly enough. They have recently assisted me with the sale of my flat. The service and advice they provided were second to none. Everything went as agreed; they proactively communicated with me every step of the way and took care of everything so I felt like I didn’t have to worry during what can be quite a stressful process. Will and the whole team are so friendly, it was a pleasure to work with them. They took time to explain things to me and answer questions, gave me a comprehensive market report, provided advice for presenting my home in the best possible way, and gave me regular updates so I knew what was happening at all times. If you need help with letting management or a property sale, definitely speak to the team at Emma’s.... Read more
Seller
7th Nov 2020 (4 years ago)
J Voortman
One of my best experiences with an estate agent in London. Emma and the team were very responsive (never waited longer than a working day for an email reply, frequently less than an hour), professional, and did their best to remedy any issues at the flat quickly with the landlord. I'm very surprised to see some of the negative reviews as they've always been super reasonable with us and I'd definitely rent with them again.... Read more
Tenant
26th Oct 2020 (4 years ago)
H abbas
We were mostly in touch with Will and Emma here and had a great experience! Constantly communicated with us, even if there were delays - letting us know they hadn't forgotten about our queries. Replied and came back when they said they would as well. Would love to work with them on future transations! Thanks for all the help !... Read more
10th Sep 2020 (4 years ago)
P evans

I'm surprised and baffled to see this practise to get anything more than 1 star. The staff are rude, obnoxious, stubborn and frankly so infuriating they make your blood boil.
The team were all smiles and nods until they got our money. As soon as we signed the contact they changed. Actions on the property that were promised to us before signing, instantly vaporised and were dismissed. We were given a property with broken doorknobs, uncut keys and above all - handed to us in disgusting state (hairs left in the property, oil over the oven, mould in the freezer, pasta shells in the cupboards, dust in the cabinets...I could go on). It was a joke.
They caused (particularly the lead, Emma) unnecessary conflict and hardship on my family and I. As a fellow reviewer highlighted: PLEASE please listen to these reviews of bad service. I wish I had known they style and manner before taking on a lease with them.
I don't know WHO these '5 star' reviewers are...are they tenants they've PAID to say such complimentary and delusional things? are they friends/family persuaded by the team? or are they all just Emma herself - fabricating phases to make it seem like the feeble business knows what its doing. Who knows, but what you can know is that they are LIES.
You can tell just from this review page how inept they are! Reacting and refusing to take blame to every constructive review they are served. So childish. Stop replying to reviewers and start tending to your tenants, Emmas. Is this why none of your tenants can get a hold of you? Because you are too busy here? On your review page? Or your Instagram page?
Grow up and do your job, Emmas.
And anyone interested in a property managed by Emmas, GO ELSEWHERE - believe me, it will save you a hell of a lot of stress, hardship and angst.... Read more
Tenant
31st Aug 2020 (4 years ago)
N Ludgate
Highly recommended. Emma and the team are very responsive and ensure fair treatment. Best experience with a London estate agent by a distance.... Read more
27th Jul 2020 (4 years ago)
C Allen
Emma’s was honestly the worst estate agents I’ve ever dealt with. Not only were they unresponsive and lacked knowledge when we were viewing, but they provided no response or help when we found out the thermostat in the flat didn’t work. We were told ‘regulated heating temperature was never discussed’ even though we viewed the flat with a thermostat on the wall. We were then told to move out due to ‘the landlords wishes’ After contacting the landlord we were told it was Emma’s idea... When we did leave, we were charged £800 for putting a mirror on the wall. If I could give minus stars, I definitely would. DO NOT USE THIS AGENT... Read more
Tenant
4th Jul 2020 (4 years ago)
E Semeraro

It's been very simple to deal with Emma's Estate Agents, both as new tenants and then as we were leaving the tenancy. Emma has been the only agent we have ever met to offer her time to explain the tenancy contract to us - no one had been so clear before! We were abandoning hope to move in a dog-friendly flat, but we were surprised to find that this Agency is very dog-friendly, and we have been helped straight away to include our dog in the contract. We are extremely grateful for it.
Very easy to deal with during the tenancy - quick at replying and happy to help: we had our washing machine replaced quite swiftly.
There were not surprises with the check out (as it had happened to us every time so far) and the deposit has come back in time and full.
We also had to leave the flat earlier, but Emma and the rest of the team have been very kind to quickly find new tenants for the flat, so that the moving out was smooth and we didn't have to pay more than necessary.
Thank you for everything! :)... Read more
Tenant
21st May 2020 (4 years ago)
P Reynolds
Emma's has been the managing agent of a family property for as long as I can remember. I won't say we have never had any differences but they have been very few and always dealt with promptly and satisfactorily.
What we have really appreciated is that they have always been able to use their initiative to resolve day to day problems.
And, perhaps most importantly, we have not had any problems with void periods.
We have recently sold the property.
Thank you very much to all of you at Emma's... Read more
Landlord
22nd Apr 2020 (4 years ago)
A Csolsim
What can I say? It was a brilliant stay at one of the properties managed by Emma. The letting process was quick, easy and modern. Throughout our stay, any maintenance problem was handled professionally and quickly by either Emma or her team.
If you are thinking or renting or selling a property with Emma's Estate Agents, what are you waiting for? Go for it without any reservation. They're great! :)... Read more
4th Apr 2020 (4 years ago)
W Rogers
Amazing experience with the sale of my property. Experienced team with realistic expectations from the outset. I was supported throughout the process with regular contact which demonstrated the team were on it and focused on my sale. If you are thinking of selling/renting get the team round for a valuation and give them a go!... Read more
Seller
17th Mar 2020 (4 years ago)
A Hawkes
Great experience from start to end purchasing my new flat with Emma's. All the staff were super helpful and friendly right from my first viewing. They responded to any queries quickly and efficiently. Made my first house purchase simple and pain free. Thanks all!... Read more
Buyer
14th Mar 2020 (4 years ago)
A kag
Our experience with Emma's estate agents has been amazing through out our whole process of moving into our new flat.
They really communicative people with a lot of effort to resolve questions and help you when you need it.
Definitely people to trust!... Read more
Tenant
9th Feb 2020 (5 years ago)
S G
I cant fault this agency at all. I had previously tried to sell my flat with larger agencies and had no luck but after having a straight forward and honest conversation with Emma's and having taken their advice I had an offer on my flat which was over the asking price within two weeks! I
have just moved house and the whole thing went seamlessly. They are locals themselves which helps in the selling game an awful lot. Every other flat on my road with other agencies hasn't moved in over a year!
I find the negative reviews on here rather odd as I dont believe this to be a rude agency at all. They are honest and know their stuff and from a selling and buying perspective have been fantastic to deal with.... Read more
Seller
17th Jan 2020 (5 years ago)
S Handsaker
Have had a lovely experience with Emma's. We have only been our flat a short time, but the viewing, referencing and check in process was seamless and has been completely stress free. The three staff members we have dealt with at Emma's have all been very helpful and friendly. Certainly no complaints so far.... Read more
Tenant
22nd Oct 2019 (5 years ago)
A Laing

Really unprofessional company. Just finished an 18 month lease through Emma’s Estate Agents and had numerous issues with them, all of which were handled very unprofessionally. The worst case was when moving out the flat, we cleaned the flat to a professional standard for the next tenants. Emma reckoned the flat was not clean enough so called in her own cleaners without consulting us. Her cleaners cost £180-£250 which will now be taken of our deposit. We informed Emma we would be disputing this and she pretty much said it’s not worth our time as it can take up to 6 months to review. One other incident we had with Emma was when the flat below had a leak coming into it (it turned out to be because our shower was not sealed properly). Emma investigated the issue and decided it was our plant pot that caused the leak (despite it having no holes in it) and sent us a scathing email telling us we would have to pay for all the repair work. This email caused great upset and worry to us and it turned out Emma’s investigation was incorrect and it was actually the poor quality shower sealant that caused the leak.
All in all, this is the worst agency I have ever dealt with, I would give them 0/5 if possible. Avoid like the plague.... Read more
Tenant
17th Oct 2019 (5 years ago)
A Baynes
After some truly nightmarish encounters with estate agents in the past, it's been such a breath of fresh air to interact with such a personable and understanding agency. I would highly recommend them to anyone who asked :)
Oh, also their dogs are ADORABLE!... Read more
4th Sep 2019 (5 years ago)
F mercuri
Emma and her team are really amazing. Many things happened in 2 years in our tiny 1bed flat and every single problem was handled quickly and efficiently. From broken tap to new fridge and new bed, a little mouse and an emergency during Christmas time, Emma's agency never disappointed us. I not used to write reviews, but Emma's team deserves it. Federica... Read more
Tenant
27th Aug 2019 (5 years ago)
D Moore
An absolute gem of an Estate Agents nestled right in the heart of Streatham Hill. Emma, Michele, Daniel and the team provide a unique service tailored to your every need. They’re a pleasure to deal with, prompt and have a wealth of knowledge of the area and market and people looking to buy, rent and sell! An all round great team with great service and great energy!... Read more
23rd Jul 2019 (5 years ago)
E Pearson
I used Emma's after my flat was unsuccessfully on the rental market for some months with other agents. They were professional, friendly and kept me informed at all times about how the letting process was going. They gave me great advice on how to present the flat, knew how to pitch the property to which market, and very quickly we found the right tenants. In fact, I had a choice. It was a huge relief to me, after not so positive experiences elsewhere. And as a little bonus, Emma's dogs are exceptionally cute! All in all I was very grateful to find them. They remain helpful and approachable as a team, even though they are not managing my let. Recommend!... Read more
Landlord
5th Jul 2019 (5 years ago)
C Taylor
Every question we had, or worry was put to ease with the way Emma's conduct themselves, nothing is too silly or too small / big an issue and will help in every way they can. Our experience with Emma's has helped give us a little more faith in the world of Estate Agents which can leave many feeling disheartened. They work hard to ensure that timings are met and understand that every person, property etc is an individual case, not a one type fits all which again is really helpful when it comes to renting a property. I would highly recommend Emma's, and if and when we move out of our current property we would be sure to see what else Emma's has to offer in order to be truly looked after.... Read more
Tenant
11th Jun 2019 (5 years ago)
S exall
i used Emma's in streatham to find me a tenant and they were super professional and carried out every check for both parties with speed, ease and complete success. a great independent. they found us 2 lovely tenants and have been a great help in every aspect to a first time landlord.... Read more
Landlord
10th Jun 2019 (5 years ago)
E Terrible
The fact I have bothered to create an account just to portray how unsatisfied I was as a tenant of Emma's should be a WARNING to anyone planning to use this company. Looking at the reviews they are clearly all FAKE and written by Emma as the majority of people have only made 1 review to say how positive their experience was. They are extremely rude both in person and on the phone focusing more on how much money the can extort from you by the small print in the contract. Do not believe the reviews and STAY AWAY for your own sanity. Now we're dealing with a new agent for our flatshare I cannot believe how stress free and painless the experience can be, no flat of Emma's is worth the trouble.... Read more
Tenant
28th May 2019 (5 years ago)
E Morton
Highly recommend working with Emma's they provide and friendly and professional service, they were able to answer any questions we had and made our moving experience completely stress free! They also have a really lovely and stylish office in Streatham with some very cute dogs which is always a bonus!... Read more
2nd May 2019 (5 years ago)
G Biancardi
I would recommend this agency, we have been tenants with them for the past 4 years and we have been treated always very well.
When needed, always punctual to response and professional. We felt like big family.
Thank you... Read more
Tenant
29th Apr 2019 (5 years ago)
K Edwards
I was a tenant with Emma's for just over 2 years. In that time they were always professional, and fixed the few issues we had quickly. The staff were always quick to respond to our emails if we had any concerns.
When we were checking out of the property they were super helpful and clear regarding their expectations, and also happy to clarify all of our questions! They provided a great service.... Read more
Tenant
26th Feb 2019 (5 years ago)
J Faabb
The agents give you the wrong information and blame you for it. Some landlords are pro Brexit and they make you feel it. I do not recommend this agency.... Read more
21st Jan 2019 (6 years ago)
L Ritchie
Had a wonderful experience with Emma. Cannot thank her enough for her patience, the time she took to respond my question was noticable in her responses, always kind, informative and respectful no matter how silly or little the inquiry was. Would highly recommend working with Emma.... Read more
18th Dec 2018 (6 years ago)
L K
Emma's Estate Agents were there for me when I needed them most. I have been renting in London for over ten years. These are the best estate agents that I have ever used. When I lost my job and had to move before the end of my two month notice period, Emma found a replacement tenant for me before the end of my contract. I had kept the flat in good condition and there was no disagreement about this and the full deposit was returned to me. These are ethical, kind people who are trying to do the right thing. I am very grateful to them. Thank you.... Read more
Tenant
7th Sep 2018 (6 years ago)
M Svec
Absolute satisfaction. High level of professional service with quick response times.
Me and my wife moved to a property in Dalston using the services of Emma’s Estate.
The process seemed a bit overwhelming at first but they walked us through it in detail and were very responsive and attentive to any queries or concerns. (Details in contract, deadlines and payments, practical stuff related to the place or paperwork)
After we moved in the communication and level of service remained quick, professional and beyond the standard of any other agency I dealth with in the past.
So far I have very positive experience and would recommend their services!... Read more
Tenant
30th Aug 2018 (6 years ago)
N Bodymod
The girls from Emma’s Estatment are amazing!!
We had a problem with our previous landlord so we were in a hurry to find a house in less than a week. We contact Emma’s and in less than a week we were in a beautiful house and paying a nice price. In this 2 months they have been helping us every time that we need it, with the paperwork, fix all to make sure that everything was in perfect conditions for us .
They really communicative people with a lot of effort to resolve questions and help you when
you need it.
Definitely people to trust!... Read more
Tenant
29th Aug 2018 (6 years ago)
A Rosenfeld
Recently my partner and I had a disaster when discovering that the night before we were due to move house we had been completely scammed!! In about three frantic days and by complete blessing we came across Emma’s Estate Agents, who went above and beyond to help us find something lovely in a really short space of time. Within a week they had us through referencing and settled in to our lovely little flat, all whilst making the transition as smooth and stress free for us as possible. I can honestly say I would recommend these guys to anyone.... Read more
Tenant
9th Aug 2018 (6 years ago)
L Everett
Our experience with Emma's estate agents has been amazing through out our whole process of moving into our new flat. They also went above and beyond for us, when my partner and I got locked out of our flat late in the evening. They were kind enough to come out after working hours for us to get a spare key. I would honestly recommend them to anyone who is looking for a smooth and stress free moving in process.... Read more
Tenant
9th Aug 2018 (6 years ago)
A Johnston
I rented a flat through Emma's estate agents and was impressed with their helpfulness and responsiveness. The flat itself was bright and comfortable and any encountered problems were dealt with fairly efficiently on their part and moving in and out was smooth thanks to them. A very helpful and understanding team, I recommend them as an agency.... Read more
Tenant
18th Jun 2018 (6 years ago)
M Korsunsky
This was the rudest estate agent I have ever experienced in my life. One star is even too much to give. What you say to them doesn't matter and they don't listen. The 5 start reviews seem to be somewhat suspect.... Read more
18th Jun 2018 (6 years ago)
A Gillis
I have been renting from Emma's for the last five years now in two different properties. They have been nothing but helpful and pleasant to deal with in my experience. There's very much a "work for the Landlord" mentality in the UK amongst letting agencies, but Emma's really do care about their tenancy clients as well. I would highly recommend working with Emmas whether a landlord or a tenant.... Read more
Tenant
17th Jun 2018 (6 years ago)
A Ranieri
We couldn't ask for a better agency. We've been tenants of one of their flats, which was perfect: large, bright and modern! Plus, their team is amazing, answering quickly to any request and helping us with everything we needed. If we ever get back to London someday, we know they are the ones to call to look for a flat!... Read more
Tenant
5th Jun 2018 (6 years ago)
T nicholls
Great friendly service, unlike the smarmy stereotypical high street agents. You actually get a bit of personality from Emmas. Really friendly and lovely to deal with.... Read more
3rd Jun 2018 (6 years ago)
A Hazell
Emmas Estate Agency are a lovely, hard working agency and every communication I have had with them since moving into my flat was seamless and professional! Would recommend to anyone!... Read more
Tenant
22nd May 2018 (6 years ago)
L Eves
My experience with Emma’s estate agents has been somewhat turbulent. Their sarcasm and constant back and forth rudeness has resonated throughout every conversation we’ve encountered. If your looking for good customer service, you will not receive it. All they want is your money. I can’t tell you how much stress and anxiety they have caused us. After we’d paid for our end of tenancy clean which was done to professional standards, we were still charged for an additional clean, even though there were no issues! Be prepared to lose money at end of your tenancy. They are very good at constantly reminding you of terms and conditions, so make sure you memorise these, down to the last word. Good luck to future tenants!... Read more
Tenant
5th Apr 2018 (6 years ago)
M Rainey
Steer clear of Emma. Rudest, most passive aggressive and defensive person I have ever encountered. From the first phone call I had with her up until the last email exchange, I have never been treated so shamefully. They will cut every corner to take your money and save theirs, and have no sense of reason. I was hung up on the phone by Emma after enquiring about a chest of drawers for my ‘fully furnished’ bedroom that was two weeks late, received no compensation for no hot water for the first two weeks and then got charged an extra cleaning fee at the end of the tenancy despite the flat being professionally cleaned AFTER I moved in. Everyone working at this estate agents is incredibly rude, especially Emma. I have no idea why she started a customer facing business if she hates her customers.... Read more
Tenant
5th Apr 2018 (6 years ago)
M Khalifa
Very poor service from very rude people, avoid at all costs.... Read more
27th Mar 2018 (6 years ago)
A Dimitrova
Fast replay, great survice, we have been with Emma's estate agents for two years now and never had any problems with them. They always care about anything concerning their tenants, always have been working in our favour. Absolutely will recommend to friends and anyone who is thinking of working with them. Lovely people!... Read more
Tenant
15th Feb 2018 (6 years ago)
A Gavriel
I recently rented a one bedroom property through Emma's Estate Agent and was very impressed with the service. They are very quick to respond to any queries and any issues in the flat were dealt with timeously. What I liked about the agency is that they initially sign you up for 6 months and thereafter you sign again should you wish to extend. Being a contractor this was a very helpful option as most agents would need you to sign for a full year or pay upfront if you not permanent. They have been a very helpful and understanding team and I would recommend them as an agency.... Read more
Tenant
9th Feb 2018 (7 years ago)
A Pri
I am very happy with Emma's services. During the period of my rent of almost 2 years, they have been very caring and responsive to all our needs. I would recommend it!... Read more
Tenant
10th Jan 2018 (7 years ago)
W Monange
I went ahead and rented out a property using Emma's Estate Agents and overall I can say that I have been very pleased with their conduct and the service I have received. They have been agile in their approach and incredibly understanding in their practice. On multiple occasions they have gone out their way to make things work best for me. I would recommend their service based on my experience.... Read more
Landlord
4th Jan 2018 (7 years ago)
M Yusuff
very rude staff member. I would not bother dealing with them.... Read more
14th Aug 2017 (7 years ago)
A User
Absolute satisfaction. High level of professional service with quick response times.
Me and my wife moved to a property in Dalston using the services of Emma’s Estate.
The process seemed a bit overwhelming at first but they walked us through it in detail and were very responsive and attentive to any queries or concerns. (Details in contract, deadlines and payments, practical stuff related to the place or paperwork)
After we moved in the communication and level of service remained quick, professional and beyond the standard of any other agency I dealth with in the past.
So far I have very positive experience and would recommend their services!... Read more
A User
Our experience with Emma's estate agents has been amazing through out our whole process of moving into our new flat. They also went above and beyond for us, when my partner and I got locked out of our flat late in the evening. They were kind enough to come out after working hours for us to get a spare key. I would honestly recommend them to anyone who is looking for a smooth and stress free moving in process.... Read more
A User
Recently my partner and I had a disaster when discovering that the night before we were due to move house we had been completely scammed!! In about three frantic days and by complete blessing we came across Emma’s Estate Agents, who went above and beyond to help us find something lovely in a really short space of time. Within a week they had us through referencing and settled in to our lovely little flat, all whilst making the transition as smooth and stress free for us as possible. I can honestly say I would recommend these guys to anyone.... Read more
A User
Tenant for 18 months.
Emma's are great estate agents and I would highly recommend. Emma in particular is extremely helpful, professional and kind.
Their administration is fair, clear and quick. All flat issues and handyman work dealt with immediately upon notification.
5*... Read more
A User
I rented a flat through Emma's estate agents and was impressed with their helpfulness and responsiveness. The flat itself was bright and comfortable and any encountered problems were dealt with fairly efficiently on their part and moving in and out was smooth thanks to them. A very helpful and understanding team, I recommend them as an agency.... Read more