R Alamo
We have let our flat with the team at Brook Green for over 4 years and I can honestly say that every stage they were extremely professional, secured us tenants quickly and very very diligent in their management of the relationship, taking care of any tenant requests and finding solutions to any issues that arose. I can't recommend then highly enough and a special thank you to Phoebe in particular.... Read more
Landlord
23rd Oct 2024 (16 weeks ago)
I Reaza
Stuart from Marsh & Parsons helped us fantastically throughout the letting process, providing constant communication and great energy!... Read more
Landlord
22nd Oct 2024 (16 weeks ago)
S Jackson
In a rocky and fraught rental market, having someone I trusted and with whom I could talk frankly made all the difference...I wasn't an easy candidate to place because I find it hard to compromise and Stuart never lost faith or made me feel I was being difficult. I can't recommend him and his team highly enough!... Read more
Tenant
17th Oct 2024 (17 weeks ago)
M Akoje
I had a fantastic experience working with Stuart Hamilton of Marsh & Parsons to find a rental flat. He was professional, responsive, and truly understood my needs. From the very beginning, he provided excellent guidance, showing me properties that fit my preferences and budget. The whole process was smooth and stress-free, thanks to his expertise.
I highly recommend Marsh & Parsons to anyone looking for a reliable and knowledgeable property agency/agent!... Read more
Tenant
16th Oct 2024 (17 weeks ago)
J Retnam
Marsh & Parsons are certainly one of the better Estate Agents in Brook Green. They are efficient and have always found me good tenants over the past 30 years that I have been dealing with them.... Read more
Landlord
16th Oct 2024 (17 weeks ago)
S Malik

II cannot recommend Hannah as a letting agent highly enough! From our first interaction, she has proven to be an invaluable partner in finding quality tenants for my property. Her professionalism and dedication to her clients are evident in every aspect of her work.
Hannah took the time to understand my needs as a landlord and provided expert advice on how to attract the right tenants. She was incredibly responsive, addressing all my questions and concerns promptly. Her in-depth knowledge of the local rental market ensured that my property was marketed effectively.
What truly sets Hannah apart is her friendly and approachable demeanor. She made the entire process seamless and stress-free, going above and beyond to ensure everything was handled with care. I felt confident that my property was in good hands.
If you’re a landlord looking for a reliable, attentive, and passionate letting agent, look no further than Hannah. She truly makes the experience enjoyable and successful!... Read more
Landlord
14th Oct 2024 (17 weeks ago)
C Mugnier
Hannah is the best, she found a tenant so quick and was really prompt and polite in her responses yet not overwhelming. Swift process, really nice energy, she’s part of a really great team at M&P . I would recommend highly.... Read more
Landlord
14th Oct 2024 (17 weeks ago)
As
Was there to find a flat in Brook Green. Agreed on a meeting at a scheduled time. Waited for more than an hour and ended up viewing a flat in Fulham!! The worst real estate experience ever.... Read more
14th Oct 2024 (17 weeks ago)
S Lighton
The team at Marsh & Parsons recently managed the sale of my property in Hammersmith. Amrita and the team were excellent throughout - very proactive and pragmatic in difficult circumstances. They maintained great communication throughout the process. Would definitely recommend and use again.... Read more
Seller
1st Oct 2024 (19 weeks ago)
Ralph
Excellent support and service from Marsh and Parsons Brook Green, particularly working with Harry Penrice who did a fantastic job.... Read more
26th Sep 2024 (20 weeks ago)
D Smith
Big lack of professionalism… how im gonna do a viewing without the estate agent, after he said he was sorry… he mentioned that would contact us to send more properties but never happened. not even contemplating the option... Read more
26th Sep 2024 (20 weeks ago)
H Stroud
Stuart was an absolute delight to work with. He was incredibly attentive from start to finish in helping my friend and I find and secure a property together. He understands the market and process very well and ensured we were taken care of throughout. We are incredibly grateful for his help, and he went the extra mile to accomodate our various logistical requests. We are really excited to move and couldn’t recommend Stuart highly enough, thank you!... Read more
Tenant
18th Sep 2024 (21 weeks ago)
M Wylie
George could not have been more helpful! Quick replies, always really understanding & made the whole process really smooth.... Read more
13th Sep 2024 (22 weeks ago)
E Athyr

A few days ago I asked Amrita the sales manager at Marsh & Parsons’ Brook Green branch to visit my leasehold flat in Blythe Road W14 and assess it for the purposes not only of probate - as I was inheriting it - but its current value should I wish to sell it on the open market. She was gloriously helpful and went far beyond her job description in giving me all the special tips one needs to know if one is going to maximise one’s asset. She was very empathic and sympathetic & was careful to take into account my personal circumstances - both my parents having just died - rather than just the commercial context. She was able to warn me about all sorts of pitfalls of which I would have been ignorant. I felt it was like dealing with an informed friend rather than a self-focused business operator. In the event of my wishing to sell the property I certainly felt I could completely trust Amrita & this particular branch of Marsh & Parsons to selflessly do their best for me. This is not always the reaction which estate agents inspire!... Read more
Seller
11th Sep 2024 (22 weeks ago)
V Upadhyay
Smooth experience with M&P - our agent was George Forde and he was very helpful with the whole process of finding a wonderful 3-bed flat to rent ???? Cheers!... Read more
Tenant
3rd Sep 2024 (23 weeks ago)
B Trevisan

The agency favored the landlord (with whom they have continuous commercial relationships) throughout the end of tenancy process leading to us paying unjustified out of accordance costs such as check out report and administrative fees that should not have been covered by us. In collusion with the landlord, they accepted to modify the check out report produced by an independent inspector (Green Kite) in the absence of the parties to our detriment in view of allowing the landlord to proceed with unfair deductions to our deposit. The agency never interceded with the landlord and every margin call were all made to the landlord's benefit. Sam Canning Birtles who was an excellent employee of the agency and found the property for us left for a competitor a few months ago. We truly recommend, to the extent possible, to avoid this agency for any lettings if your are prospective tenants. We are contemplating to sue the agency as soon as the deposit adjudication process will be completed by TDS.... Read more
Tenant
23rd Aug 2024 (25 weeks ago)
P Chen
I ultimately didn't end up renting a property, but I greatly appreciate George's assistance in identifying the most suitable option for me. His communication was excellent throughout the entire process; he demonstrated a high level of knowledge and professionalism.... Read more
23rd Aug 2024 (25 weeks ago)
M Brunt
Sharn provided an excellent service, has been very responsive and helpful with the lettings process. Very happy so far!... Read more
Landlord
8th Aug 2024 (6 mo. ago)
V chisci
Katie and Carla have been absolutely supportive during the whole process of buying our new home. They helped us find solutions through difficult times. We are very happy and there are no words to thank enough Katie and Carla to help us buy our dream house.... Read more
Buyer
4th Aug 2024 (6 mo. ago)
K Mason
Hannah has provided us with excellent service throughout our property rental journey. She has been proactive and helpful; we were definitely in a safe pair of hands!... Read more
Tenant
1st Aug 2024 (6 mo. ago)
L Blackwell
I turned to M&P to help find a renter & manage my property. It's been a seamless and headache free experience thanks to Hannah and Sharn. Especially as I'm not in the country, it can be difficult to find a company to trust, and they have been great through the entire process!... Read more
Landlord
24th Jul 2024 (6 mo. ago)
R gubbay
Excellent service from Hannah very impressed.... Read more
H.C

We recently had the pleasure of working with Marsh & Parsons, specifically with Hannah???? Scott?Davies, to rent out our property. From start to finish, the experience was exceptional. Hannah handled every aspect of the process with the utmost professionalism and dedication, and above all, Hannah's communication was outstanding. She kept us informed at every step, ensuring that we were always up to date with the latest developments, and never felt left out of the loop. Her tireless work ethic was evident as she went above and beyond to make sure that the rental agreement included even the smallest details we had mentioned.
Additionally, Thanks to Marsh & Parsons' extensive reach and stellar reputation, combined with Hannah’s relentless efforts, we received offers from prospective tenants almost immediately, with this swift response being crucial in securing the right tenants for our property.
Moreover, Hannah's warmth and positive attitude made the entire process smooth and enjoyable. Her friendly demeanour and genuine care for our needs set her apart and made us feel confident and comfortable throughout the process.
We couldn't be happier with the service provided by Marsh & Parsons and highly recommend Hannah and the company for anyone looking to rent out their property efficiently and effectively.... Read more
Landlord
3rd Jul 2024 (7 mo. ago)
R Marker
Hannah was very efficient and professional in her approach. She managed to secure me a high quality tenant in a short space of time. Her communication skills are excellent. Thank you and Hannah and the team! - Yadgar M.... Read more
Landlord
3rd Jul 2024 (7 mo. ago)
S Aldrich
Brilliant result and service from Amrita and Parmis and the whole team. Thank you so much !... Read more
25th Jun 2024 (7 mo. ago)
F gonzaludo
If I could give this people Zero stars I really would.
Extremely unprofessional agents.
Supposed to meet for a viewing and never bothered to tell us the properly they canceled the booking. They only emailed us 30 minutes before the viewing schedule to say the property has been taken earlier in the day.
We came to the property not knowing anything as they failed miserably as agents to do their jobs.
Don't even bother with this Agency. Absolute waste of time.... Read more
18th Jun 2024 (7 mo. ago)
E Öztekin
They don't care customer.... Read more
12th Jun 2024 (7 mo. ago)
J Irwin
We decided to list our flat for rent with M&P because of the enthusiasm and advice provided by Hannah and the team. It is difficult to separate one agent from another so in the end it sometimes just comes down to who you think you can work with, who you can trust, who wants the business more and who will provide that bit of extra value with the service they provide. From the outset, this was the case with M&P along with the assurance that they would help us find the quality, long-term tenant we were looking for. M&P found a tenant who paid a little less than the asking price but who committed for 3 years. I would recommend M&P for their customer service and their ability to find the perfect tenant. Thanks... Read more
Landlord
11th Jun 2024 (8 mo. ago)
M Sahnawe
Big fat thanks to Sabina and the team. I had such a pleasant and amazing experience finding my future sweet home.... Read more
Buyer
5th Jun 2024 (8 mo. ago)
G B
I had an excellent experience with Marsh & Parsons Brook Green, particularly with Parmis, who assisted me throughout the process of buying my property. From the outset, they presented a selection of properties that matched my requirements.
Parmis handled everything from start to finish with fantastic professionalism and in-depth knowledge. Her communication was consistently excellent, and she was always quick to respond, keeping me well-informed at every stage. The entire process was made as smooth as possible thanks to her expertise.
I highly recommend Parmis and the team at Marsh & Parsons for anyone looking to purchase a property.... Read more
Buyer
8th May 2024 (9 mo. ago)
J C
Unfamiliar with the area but Lauren listened to my requirements and what I was looking for and found me the perfect flat. She could not have been more efficient and helpful and I thank her for all her guidance.... Read more
D Saponaro
I recently had the pleasure to deal with Stuart from the lettings team and I wanted to sincerely thank him for his very professional and cordial help in our house search.
It is rare finding agents so polite, prompt and clear in all communications and only recommending properties in line with budget/profile (which is not the norm out there and is cause of unnecessary waste of time for all parties involved).
Will definitely consider M&P Brook Green for future house searches.... Read more
29th Apr 2024 (9 mo. ago)
M Sparrow
If there was minus 5 stars, I would have chosen it. The worst experience in my life with an agency really. I have just recently had surgery, and still did my best to show up early for the scheduled viewing. However, no one showed up, and it's completely unprofessional. They did not even call, or send an email to say they cannot attend. Very disrespectful. I recommend this to no one at all. Horrendous experience. No respect for others.... Read more
26th Apr 2024 (9 mo. ago)
S R
Harrrrry, Amrita & Parmis thank you so much for your professionalism, help & kind support throughout! ????????????... Read more
25th Apr 2024 (9 mo. ago)
J Williams
George and Hannah have been extremely helpful and friendly throughout and I am delighted with property I have rented.... Read more
Tenant
25th Apr 2024 (9 mo. ago)
M Brady
Many thanks to Lauren & the team. I had such a pleasant experience and don’t think I could use anyone other than M&P in the future... Read more
23rd Apr 2024 (9 mo. ago)
B Lowe
M&P have always been extremely helpful when helping us find our next home. Special mention to Lauren for always going above and beyond to help us... Read more
23rd Apr 2024 (9 mo. ago)
A Swann
Had such a positive experience working with Lauren as she assisted me with my house search, making sure I was always in the loop, and felt in control. Thank you Lauren for making me feel so comfortable in my property search!... Read more
23rd Apr 2024 (9 mo. ago)
J Fiennes
I recently enquired to Marsh & Parsons Brook Green, and and I have to say I was blown away with Lauren R’s kindness, professionalism, and commitment to helping me with my enquiry. No question was too much for her, and I really appreciate the time she took to talk me through all aspects. It’s qualities like these in agents that make not only a business great, but the industry. Thank you Lauren & I look forward to working with you some more in the future.... Read more
23rd Apr 2024 (9 mo. ago)
K McManus
Had a really great experience with the team, especially Clementine who helped us with our property search updating me every day and even giving guidance re properties with other agents. Her positive vibe helped keep us enthusiastic throughout the search - thank you all!... Read more
23rd Apr 2024 (9 mo. ago)
C Moran
I highly recommend Marsh & Parsons Brook Green, particularly Clementine Walton who did a fantastic job of renting me an apartment. I had dealt with many agents locally and they were - frankly - a nightmare. Clem from M & P was professional, charming, reassuring, positive and radiated a can-do attitude throughout the whole process. It really was such a pleasure to deal with her and she is a credit to the team, if I ever need to find a place in the future I know who will be my first point of call.... Read more
Tenant
23rd Apr 2024 (9 mo. ago)
F Maclean
Having successfully let my flat with M&P when the previous tenants gave notice, I decided to sell. Amrita and the team at Brook Green really went over and above to make the process successful, liaising sensitively with my tenants while they were still living there and then smoothing the sales process at every step. Highly recommended.... Read more
Seller
15th Apr 2024 (9 mo. ago)
A taylor
I have a number of properties that I rent through Sharn, Hannah and the team. Once again they have quickly and efficiently found good new tenants. I would strongly recommend using them.... Read more
Landlord
20th Mar 2024 (10 mo. ago)
P Ghosh
Amazed by the level of unprofessionalism by this agent. I had a sales viewing at 2pm on Sat. I called at 1:50 pm - 10 mins. before - informing I maybe 7-10 mins. behind (which I was not, and arrived on time). The agent, Parmas, called me back at 1:57pm and informed that she has decided not bother turning up at the property at all! Her reason being she had an epiphany that I won't come. 2hr.+ time and effort wasted. Never have I come across of such appaling disrespectful way buyers are dealt with!... Read more
18th Mar 2024 (10 mo. ago)
T Gaul
Quick, energetic and helpful. Thank you!... Read more
15th Mar 2024 (10 mo. ago)
S How
Very impressed with the considered advice given by the team (Hannah & Sharn). We now have an excellent let. Good to be back in the Marsh & Parsons fold.... Read more
Landlord
11th Mar 2024 (11 mo. ago)
S Trigui
Fantastic team at M&P Brook Green, they were great at finding me a flat 7 years ago, made an offer on the property before it got on the market. Now time to sell, I trusted their service again and that was a good decision. Thanks to the team and kudos to Parmis who secured the deal.... Read more
Seller
1st Mar 2024 (11 mo. ago)
T Gascoigne
Marsh and Parsons have been extremely professional and helpful at every stage of this process... Read more
26th Feb 2024 (11 mo. ago)
L Duthie
Have been absolutely delighted with the professional attitude and relentless enthusiasm of Amrita and her team at M&P. They have managed to achieve my asking price ‘off-market’ in a very competitive marketplace. Imagine their success rate in a buoyant market. I have absolutely no hesitation recommending them to both sellers and buyers.... Read more
Seller
24th Feb 2024 (11 mo. ago)
S Cagnoli
Marsh and Parsons have let my flat for many years. They are always very professional, efficient, realistic and have a very good understanding of the market. New tenants are found quickley and the calibre of tenants are good. Thoroughly recommend them, particularly Sharn at the Shepherd’s Bush Road branch.... Read more
Landlord
16th Feb 2024 (11 mo. ago)
M Gibson
Very motivated to find good tenants and avoid void periods... Read more
Landlord
15th Feb 2024 (11 mo. ago)
R Urwin
Always extremely responsive to any queries regarding the rental. Ive worked with M @ P for many years renting my apartment whilst living abroad and highly recommend the team.... Read more
Landlord
15th Feb 2024 (11 mo. ago)
C Payne
Hannah was very helpful! The process was seamless from marketing the property to finding a tenant. I highly recommend. Thanks to Hannah and her team :)... Read more
Landlord
12th Feb 2024 (11 mo. ago)
J C
Another efficient and seamless tenant secured by Sharn and her team. This is the fourth AST we have completed with Marsh and Parsons and each one has been successful.... Read more
Landlord
24th Jan 2024 (1 year ago)
F d'Arcangeli
Sharn Reynolds and the team at Marsh & Parsons have been truly wonderful and highly professional agents to be working with over the last years - at least 10 and definitely many more to come! Thank you so much Sharn for your sound advice and service.... Read more
21st Jan 2024 (1 year ago)
A Segal
Clementine was so nice and welcoming from the very first moment.... Read more
16th Jan 2024 (1 year ago)
M Linehan
Sharn Reynolds provided us with fantastic advice and guidance throughout the letting process.... Read more
Landlord
15th Jan 2024 (1 year ago)
L Brooks
Sharn and her team got me a tenant for my flat before Xmas, and in about 3 days with no online advertising and no outside sign.
I'd already been with another local agent for 5 weeks and had only 3 viewings from them, they weren't getting the job done.
Marsh and Parsons only came onboard at the very end for 3 days, had more viewings in that time than the other agency did in 5 weeks and found a tenant easily.
I'd highly recommend you reach out to Sharn Reynolds to help you. She delivered where others didn't.
:-)... Read more
Landlord
15th Jan 2024 (1 year ago)
Jenny
Hannah has been instrumental in finding some fantastic tenants and organising the booking and admin, I am so thankful to her for arranging it so well. Thoroughly recommend them... Read more
Landlord
10th Jan 2024 (1 year ago)
P Buchman
We have worked with Sharn Reynolds and her team for many years. We loved working with her because her advice, response times and commercial good sense has made letting our properties successful and stress free. Her team are first rate and have worked with us to secure extremely high quality tenants, most of whom have stayed for 3 years ++. Sharn has alway been happy to give me property and market advice, even on properties not currently rented by M&P. We cannot recommend Sharn and her team highly enough.... Read more
Landlord
9th Dec 2023 (1 year ago)
R Welman
I had a great experience with M&P - Chloe was fantastic. She sold my property in not the easiest of markets and was always a pleasure to deal with! I highly recommend.... Read more
Seller
30th Nov 2023 (1 year ago)
S Roberts
Sharn and her team have done a brilliant job of letting our property. They were professional, diligent and worked really hard at getting us the right family for our house, would highly recommend!... Read more
Landlord
28th Nov 2023 (1 year ago)
D Yan
Amrita Sahota is the best! We loved her energy, professionalism and care for us and our sweet home. Selling is never fun, especially these days... but she and her team made the whole process seems effortless! I'm glad I found her and the team to close the deal for us. Amrita, all the best to you all and our continued journey outside UK! :)... Read more
Seller
22nd Nov 2023 (1 year ago)
J Clarence-Smith
Amazing attentive service from Sharn Reynolds and the team at M&P Lettings. Really professional, friendly and efficient. They held my hand through the whole process. Thank you! I would highly recommend them.... Read more
14th Nov 2023 (1 year ago)
D Metcalfe
Unable to find a decent tenant in a tight housing market.
Communication was lacklustre and several of the agents have been weak throughout. Marketing of the flat has been sub par. I went to Foxtons and got the job done within 2 weeks.... Read more
Landlord
14th Nov 2023 (1 year ago)
Philipp
Sharn and her team managed to let out my property within a matter of days. When Sharn came to give me my valuation I was immediately put at ease, and felt great confidence that she knew what she was talking about and that I could trust her and M&P with my flat. It won't be the last time I use Marsh & Parsons- great stuff.... Read more
Landlord
13th Nov 2023 (1 year ago)
O Justinussen
I had a very pleasant experience purchasing my first flat with Chloe at the Marsh & Parsons Brook Green office - she was very professional and kept me posted throughout the entire process... Read more
Buyer
7th Nov 2023 (1 year ago)
L Arnold
Chloe Cheuk was a great agent!
I would highly recommend her to anyone who is looking to sell a property efficiently.
Chloe sold my flat after 3 days of being marketed and was able to nurture the relationship with my buyer throughout what can be a difficult transition especially when relying on a third party.
It was a pleasure to work with Chloe and i would recommend her to anyone.... Read more
Seller
7th Nov 2023 (1 year ago)
E Lewis
Amrita and Sharn are both excellent agents - a cut above many of those operating locally. Highly recommend.... Read more
7th Nov 2023 (1 year ago)
K beri
Amrita, Julien, Chloe & Parmis from sales are a great local agent - highly recommend them!... Read more
6th Nov 2023 (1 year ago)
Z Bomford
We have been looked after extremely professionally by Amrita Sahota, who has shown energy, resourcefulness and great professionalism throughout the marketing of our property.... Read more
Seller
3rd Nov 2023 (1 year ago)
C Sheen
Nathalie Goodchild was amazing. She showed me a couple of properties to rent in Hammersmith. She was super helpful and at hand for all my queries. She makes you feel as if she's with you on the house hunting journey, and that's something that I truly appreciate. Thanks Nathalie!... Read more
25th Oct 2023 (1 year ago)
R Marchant

I recently had the pleasure of working with Sharn Reynolds from Marsh and Parsons as my letting agent for the rental of my one-bedroom flat. I must say that my experience with her was nothing short of exceptional.
From the very beginning, Sharn displayed a high level of professionalism and expertise in the real estate market. She took the time to thoroughly understand my needs and expectations, and she provided valuable insights and advice throughout the entire process. Her knowledge of the local rental market was impressive, and she was able to accurately assess the rental value of my property, resulting in a successful rental agreement.
She and her team at Marsh and parsons went above and beyond to market my property effectively, utilizing various channels to attract potential tenants. Her negotiation skills were also outstanding, as she was able to secure a great rental agreement for me, exceeding my expectations.
I cannot recommend Sharn Reynolds from Marsh and Parsons and the great team highly enough. Her professionalism, expertise, and exceptional customer service made the process of renting out my one-bedroom flat a seamless and successful one. If you are looking for an estate agent who will go above and beyond to meet your needs, Sharn is the one to choose.... Read more
Landlord
24th Oct 2023 (1 year ago)
S roberton
Sharn Reynolds has been an excellent agent. She has kept in touch over the past year until I was ready to rent out full time. Sharn has been very helpful, always answers emails immediately and has been very patient. Sharn managed to get us excellent tenants, signed up above the asking price, within three days of the flat going online. I couldn’t be more pleased with the service I have received and I have every confidence in my fully managed tenancy.... Read more
Landlord
23rd Oct 2023 (1 year ago)
N Johnstone
I really recommend M&P Brook Green for getting your property let. I’ve known SHARN REYNOLDS for many years and she has always let my property for the best price, supplied excellent tenants and always assisted in creating a smooth and pleasurable experience from start to finish. The key difference compared to other agents is that she listens to the client, advises on tailored strategies and most importantly works tirelessly with her team to get the best results for her clients. I highly recommend.... Read more
Landlord
28th Sep 2023 (1 year ago)
A Gupta
Amazing service as always, Sharn from lettings is a star.... Read more
30th Aug 2023 (1 year ago)
R savile
Excellent service from Sharn and the lettings team.... Read more
30th Aug 2023 (1 year ago)
C Davey
Sharn Reynolds @ Marsh & Parsons in Brook Green has helped me with finding good tenants for my flat for the last 10 years. Each time the experience from marketing the property to checking in the tenants has been smooth sailing and easy for all parties involved. I cannot recommend Sharn and her team enough. Top marks.... Read more
Landlord
28th Aug 2023 (1 year ago)
L West
I've been working with Sharn Reynolds from M&P on the rental of my flat in Barons Court for many years. She has always exceeded my expectations and been a wonderful person to work with. Highly recommend working with Sharn and the team on the rental side of things in the area.... Read more
Landlord
21st Aug 2023 (1 year ago)
M Tyndall
Sharn Reynolds has looked after the letting of our property for the last 10 years. As a landlord I want good tenants, reliable payers and ultimately peace of mind. Sharn has never let us down and done so with aplomb. We highly recommend her and Marsh & Parsons.... Read more
Landlord
5th Aug 2023 (1 year ago)
S Gard
Sharn Reynolds and her team in Brook Green have worked hard to let my flat over the years in West Kensington. I've had alot of tenants on long and short lets. Highly recommended! Mrs Gard... Read more
Landlord
4th Aug 2023 (1 year ago)
S Effindi

As an overseas landlord, I have relied on Marsh & Parsons' letting and management services for over a decade, and my experience has been consistently excellent. The primary reason for my loyalty is Sharn Reynolds, who is an absolute standout ! Sharn's coordination and management skills are nothing short of exceptional, and she has consistently demonstrated her ability to be an outstanding liaison between myself as the landlord and the tenants.
Throughout the years, Sharn has proven herself to be an invaluable asset. Her pleasant nature, professionalism, dedication, and proactive approach have not only instilled confidence in her abilities but also provided peace of mind knowing that my property is in capable hands.
Moreover, Sharn's outstanding communication skills have been instrumental in keeping me informed of any important developments promptly. Even being overseas, I never feel disconnected from the management process, thanks to Sharn's frequent updates and responsiveness to my inquiries.... Read more
Landlord
3rd Aug 2023 (1 year ago)
N John
Sharn Reynolds has been our lettings agent for the last 9 years. In that time we have had 4 tenants. She has advised us with care and a no nonsense approach which yorally suits our style.
I could not recommend more highly.... Read more
Landlord
3rd Aug 2023 (1 year ago)
V Sharman-Cox
Working with Chloe has been a very professional, communicative and supportive experience. I couldn’t be more pleased and can’t thank her enough for her help!... Read more
27th Jul 2023 (1 year ago)
S Z
Worst state agents. Beware... Read more
7th Jul 2023 (1 year ago)
L Fransolet
very efficient process to rent a new house. they clearly are more responsive, organised and seamless than the other agents we had to deal with (dealt with Sam and Sharn). Would recommend... Read more
Tenant
29th Jun 2023 (1 year ago)
A Hogan
Thank you to all at Marsh & Parsons Brook Green, but especially to Sam Canning-Britles who was exceptional. His professionalism, efficiency and easy manner made the whole process of finding and securing a new flat hassle free. Highly recommend him.... Read more
Tenant
5th Apr 2023 (1 year ago)
Eman
Clementine at Marsh and Parsons helped me find my dream flat! The journey from viewing to move in was made easy and smooth. Clementine was supportive throughout, as well as shared my excitement about moving into my first one bed flat :)... Read more
Tenant
14th Mar 2023 (1 year ago)
S C
For the past few years Sharn has been helping me with my property. She has been amazing. Constant communication, advice and support. If I ever let my place out again, 100% I will ask for Sharn's help. Thank you for all your help.... Read more
Landlord
9th Mar 2023 (1 year ago)
K Aebischer
Finding a flat is usually an arduous task but working with Sam made it so much simpler. He was helpful and responsive the entire time and really understood our needs and found us a great home! Was wonderful to work with him and the Marsh & Parsons team, would definitely recommend... Read more
Tenant
28th Feb 2023 (1 year ago)
M Escauriaza
Nothing but good words to say about the agents in the Brook Green branch of Marsh & Parsons, particularly Sam who helped us land our ideal flat. We were in a difficult situation in an even trickier market, and he was incredibly supportive and kind. Undoubtedly one of the best estate agents we have dealt with.... Read more
28th Feb 2023 (1 year ago)
R Aikens
Sam was so kind, patient and knowledgeable through this process. We are moving to London from overseas and within 2 days of working with Sam we had the flat of our dreams. Sam, can't thank you enough for helping us find a home for our family!... Read more
Tenant
27th Feb 2023 (1 year ago)
M Hazem
Did a viewing with Clementine Walton for 2 flats, she was pushing me for the second flat and I wanted to place an offer for the first flat. Once I communicated this, she stopped picking up! I tried texting with no reply, then I called the office and left notes but also she didn’t call back. I even explained to the receptionist that I want to place an offer on a flat and can’t reach Clementine and left my details with the flat details I want to put an offer on .. guess what no body called back! Just for the record, I notified clementine that I want to place the offer one hour after the viewing (the very first day of viewings) so no way it was let or anything.
Extremely unprofessional and I wouldn’t recommend at all.... Read more
24th Feb 2023 (1 year ago)
A Sorensen
If you are going anywhere else in London to find a letting agent to assist you in finding your new home, you’re doing it wrong. Sam Canning-Birtles is - without a doubt - the best letting agent in the UK. Kind, hard-working, and always quick to offer guidance, I am positive we would never have found a place near as nice as we did in the price range we had, had we not ran into Sam in January.
Seriously. Stop looking anywhere else and give Sam a call right now if you’re looking for a new flat to rent!
Thanks, Sam, so much for finding my family a home we can be proud to live in.... Read more
Tenant
20th Feb 2023 (1 year ago)
S Hudson
Sam at Marsh and Parsons worked closely with us to find us a great flat, making the process as smooth as possible in such a competitive market!... Read more
Tenant
29th Jan 2023 (2 years ago)
A Management
Sharn Reynolds has been helping us with our London portfolio of properties for a few years now, she has just managed to find us the perfect tenant (again).
Her combined enthusiasm and professionalism are obvious to see, not to mention that her problem-solving and negotiating skills are second to none!
She has always kept us well informed and responded to our queries very quickly and efficiently.
We can't recommend Sharn highly enough as she has always delivered, and has been a total pleasure to deal with and get to know.
We deal with alot of Estate agents, but Marsh & Parsons remain our top choice to market our properties each and every time.... Read more
Landlord
21st Dec 2022 (2 years ago)
A Rogers
Sam Canning-Birtles made our rental process a breeze, extremely supportive from our first enquiry all the way through to signing documents. Always answering questions and doing it with a smile, we couldn’t have asked for a better agent to work with... Read more
Tenant
11th Nov 2022 (2 years ago)
J Jonge
Great service received from Sam. He has been a great help in assuring tenancy move-in went smoothly!... Read more
Tenant
3rd Nov 2022 (2 years ago)
E Sanhueza
After several weeks of very intense search for a house in London we run into Sam Canning-Birtles in one of those visits where you just don't want to keep searching anymore. He was not only very knowledgeable and professional but also quite kind and attentive as to rapidly understand what we needed. After some more days of searching, he was found us an awesome place we really enjoy and that does fulfill all our needs. If you go to this office, do look for him. He most certainly is going to help you find the right place for you!... Read more
23rd Oct 2022 (2 years ago)
P Ogilvy
We dealt with Sam Canning-Birtles throughout our rental process and he made the whole thing stress free. During an incredibly difficult time for renting he really gave us all the tips and tricks to help us land our dream flat and even after signing he was there to answer questions via both email and whatsapp and took us around to get measurements too. By far the most reliable and kindest estate agent I have worked with in over 8 years of renting in London.... Read more
Tenant
21st Oct 2022 (2 years ago)
J SRO
Dear Emma Gerret. Thank you for your service! Perfect and very professional! ???????????? Rostislav and Lukas... Read more
7th Oct 2022 (2 years ago)
S Park
As an owner of a flat, I have gone through various experiences with different letting agents and also tenants over many years.
I have found that Sharn, a director in the letting department at Brook Green office, has been bringing exceptional works with no failure regardless how complicated, tedious issues/situations can be.
Sharn is very articulate, proactive, reliable and extremely reachable, and has been making sure of her team working professionally. Sharn always works beyond, all round and fairly for both sides (owner of property and tenant ). This has ensured me to have a great sense of security in letting out my property.
Over the past 10 years, M&P has been my agent as I have not needed to look for any better services. I would highly recommend M&P to possible property owners and tenants with no doubt.... Read more
13th Jul 2022 (2 years ago)
S Rawlins
We have worked with the M&P Brook Green rental team for years, renting out our 2-bed flat. This latest time was the best yet - they jumped straight onto the opportunity, and quickly found us quality tenants at the asking price. Sharn is always on the ball and helpful. We have no hesitation recommending them if you´re looking to rent out your property.... Read more
7th Jun 2022 (2 years ago)
V treggiari
I have been working with Sharn Reynolds and Marsh & Parsons Brook Green for years now and I have always received exceptional service. Compared to other branches they have little staff turnover and they have always found me great tenants. Strongly recommended!... Read more
7th Jun 2022 (2 years ago)
D S
Extremely poor!
They are misleading and rude, take ages to respond, are evasive when they finally do and are aggressive over emails. The issues in the house were endless. Every day a new problem.
Upon leaving, they tried to keep part of our deposit and delayed it’s release with ludicrous excuses. Despicable!
GALD WE MOVED!!!
AVOID THEM!!... Read more
30th May 2022 (2 years ago)
L C
Very unprofessional. Writing because one of my friends has had nothing but trouble moving out of his house... Read more
26th May 2022 (2 years ago)
V Meskauskas
It seems this branch of the particular M&P agency lacks professionalism.
They are a bit arrogant and way too pushy in my opinion. Not to mention they take forever to release deposits after moving out.
I don’t think I’ll be looking to rent through Marsh & Parson’s again anytime soon.
Sharn is also borderline aggressive – when she actually answers email directed at her that is.... Read more
25th May 2022 (2 years ago)
F Amalh
Marsh and Parsons are literal life savers. I was really having a very tough time looking out for houses due to the current housing crisis situation in London, but I am really grateful that I met Sam. My hopes really went up. Sam walked me through the whole process in London since I am pretty knew here. Not only did he help me with finding this beautiful house that I call home now but the tips and tricks that he had shared has been making my life so easier here.
The whole process with Marsh and Parsons is so damn smooth. They manage the property that I live in on behalf of the landlord and I get immediate solutions and response to every query that I raise! I highly recommend Marsh and Parsons for all your housing and property needs and please find Sam, housing will be the least of your worry if you have him to assist you! Trust me! :)... Read more
Tenant
17th May 2022 (2 years ago)
C Lord
The team at Brook Green and Callum were completely awesome throughout the purchase of my property. Always on hand to help throughout the entire process and a real pleasure to work with.... Read more
Buyer
2nd May 2022 (2 years ago)
A Ghidini
I am currently moving to UK and I was lucky to have Sam Cannings help in finding a great apartment. I had a very positive experience and everything went smooth especially considering I rented the apartment while being still outside UK.... Read more
Tenant
27th Apr 2022 (2 years ago)
A Minton
We moved from the States during the winter holidays, landing on Christmas Eve, a time that many had told us was tricky to secure housing. After meeting with various estate agents and not much luck in the rental market, we met Sam Canning-Birtles from the Brook Green Marsh & Parsons office. Sam was very friendly and answered all of our seemingly never-ending questions about how the rental market works in the UK, and what differences and pricing we should expect.
After seeing a few rental properties, once we found the one we wanted to make an offer on Sam helped us to act swiftly and submit our application. He even helped us secure a short term let to bridge the gap as we were staying in an aparthotel at the time. Big thank you to Sam and a definite recommend from us!... Read more
Tenant
26th Apr 2022 (2 years ago)
A Ritchie
Above and beyond!
Relocating is a difficult process, made more difficult by the UK's letting rules and regulations. A casual chat with Sam Canning-Birtles lead to us having our new home within a matter of 2 weeks. 100% recommend and very thankful for all the help and quick turn around time!!... Read more
Tenant
15th Apr 2022 (2 years ago)
? ?????
Sam was very pleasant to deal with and helpful at all the steps of the process, referencing was not a headache and viewing was arranged promptly next day after a call.... Read more
14th Apr 2022 (2 years ago)
P Chachra
Thanks for getting me a house so soon! Sam was really helpful and informative. Even after I moved in the property and had some any questions he was happy to help always.... Read more
Tenant
14th Apr 2022 (2 years ago)
G Cheetham
We were struggling in our search and then we met Sam Canning-Birtles at M&P Brook Green. He quickly identified our key criteria and matched us with several good options in our chosen area. Helped us find exactly what we were looking for quickly and seal the deal the same day. Overall a great experience. Friendly and helpful staff at Brook Green. Sam's an expert and an all-round top bloke! Thank you... Read more
Buyer
14th Apr 2022 (2 years ago)
A Azima
Rude and unprofessional staff.... Read more
5th Apr 2022 (2 years ago)
K Campanale
Sharn the letting manager was absolutely fantastic - both professional and friendly. She delivered what she promised: a good tenant within the timeframe mentioned. I am super happy with her customer service and highly recommend her.!!... Read more
Landlord
23rd Mar 2022 (2 years ago)
R Daboni
A big thank you to the lettings team at Marsh and Parsons.
Brought me really good offers in good time and kept me informed of any developments with my property throughout.
Finding the right tenants can be really tricky and the whole process can be really frustrating, but for once it was really easy and with no stress.
Special thanks to Sharn and Miranda on a job very well done!!!!... Read more
Landlord
2nd Mar 2022 (2 years ago)
F Kotzias
Had a great experience with Miranda. She was very fast and interested in understanding our needs and eager to help us throughout the process. Definitely recommend it.... Read more
8th Feb 2022 (3 years ago)
R Allyn
My partner and I were in a bind, after living in a flat for over 6 years we were informed that the flat was up for sale and we had to find a new place to live. It was in the worst possible time of the pandemic and the holiday season. I easily went to over 20 agencies and there was simply nothing up for rent. Sam Canning-Birtles of Marsh and Parsons Brook Green was one of a very few agents who really tried to help us out. He was sincere in his feedback and even told me things that I probably did not want to hear(which were spot on about pricing etc). I would also like to add that we have high expectations and we are not easy to please. Sam stuck with us, continuously stayed in contact and showed me around and was very kind and understanding for our situation of having to leave a flat that we did not want to leave. He found us the perfect home and we will always be very thankful for his help and for March and Parsons.... Read more
Tenant
4th Jan 2022 (3 years ago)
D Pittman
Managing a large number of tenanted properties on behalf of clients we find the Lettings Dept at this office exceptional. Manager Sharn Reynolds is knowledgable, highly professional and always quick to respond. Also especially noteworthy is hugely experienced negotiator Sam Canning-Birtles who sometimes seems to Let our properties before we knew they were available! :) We pitch M&P against other agents for almost every Letting and yet M&P come first every time. Highly recommended.... Read more
Landlord
15th Dec 2021 (3 years ago)
G Levy
As an owner of 2 flats in the Brook Green area, I have always used Marsh&Parsons to look after all aspects of the renting. Sharn is brilliant! She is a complete professional and has successfully kept the flats occupied throughout. Their attention to detail is excellent and they give extremely helpful guidance when needed.
As I no longer live in London I am delighted that they now also manage both properties which has removed any worries. It is wonderful to have someone the tenants can contact with any problems and know that they are being looked after so politely and efficiently.
Thank you Marsh&Parsons Brook Green!... Read more
Landlord
1st Dec 2021 (3 years ago)
A Akhelikar
Marsh & Parsons have been our letting agent for over 4 years now, and we are extremely pleased with them! They bring in the best of both worlds - professionalism and reach of a large agency and a personalized touch from small neighborhood agency! Big shout out to Sharn Reynolds, who has been simply amazing! She has a great understanding of the market and local area, with sound advice and an ability to drive things are speed! She was swift in letting our flat, plus ensured joint interests of tenants and us were met. It has been an absolute pleasure working with her, Charlotte and the rest of the Marsh and Parsons team and look forward to continuing this in the future.... Read more
Landlord
30th Nov 2021 (3 years ago)
J husson
AVOID AT ALL COSTS... Read more
3rd Nov 2021 (3 years ago)
N Williams
The Marsh & Parson sales team at the Brook Green office were extremely professional. They kept me regularly informed on the progress of the sale of my house and found me a good buyer in a reasonably short period of time. They also helped me willingly on a couple of matters regarding my home, for which they were not responsible. I wouldn't hesitate recommending them... Read more
Seller
2nd Nov 2021 (3 years ago)
C Ayudhya
Got a call from one of their agents after I enquired about the flat. He was being very rude and a passive-aggressive before he hung up the phone. Wouldn't recommend it to anyone. I've been in London for 5 years and moved a few times, never met worse agent than this one. No matter how much budget you give them, they're gonna be like "oh that's not enough".
In my case, I told them 2,000 for 2 Bedroom which is more than enough in this area.... Read more
Tenant
1st Nov 2021 (3 years ago)
Y Ummak
Miranda is the most helpful and proactive negotiator I've ever met. Super professional, transparent and has a unique energy that transforms this whole process into the best possible outcome. Thanks a lot for everything Miranda, it is a real pleasure to meet you!... Read more
28th Oct 2021 (3 years ago)
T Menges
Kate was an genuine superstar and made sure that we were always taken care of. She showed us exactly what we were looking for and was considerably more pleasant than the other estate agents in the area. It was an absolute pleasure to deal with her as her top priority was always taking care of her clients.... Read more
4th Oct 2021 (3 years ago)
M Capstick
Charlie has been helping us look for a home. Really appreciate his help. Great job ????????... Read more
1st Oct 2021 (3 years ago)
V Wareham
Very impressed with Greg, Charles and George at Marsh & Parsons Brook Green who successfully sold my property earlier this year in a matter of weeks. They were professional, personable and always available to speak to and ultimately they got the job done as they said they would. Very happy with the whole process and I hope the new owners are equally pleased!... Read more
Seller
1st Oct 2021 (3 years ago)
R Hodges
Greg, Charles and George did an excellent job when they sold our flat in Shepherd's Bush. They showed genuine enthusiasm for the property and coupled that with their thorough knowledge of the area to highlight its value for money to potential buyers. They were always available for chats but didn't bombard us with feedback unless it was going to be particularly useful. Once we'd accepted an offer they were always on the front foot, chasing the various people involved and keeping us in the loop. I've dealt with a lot of estate agents over the years and not had the greatest experiences, but now I've worked with three different Marsh & Parsons offices in London and really do rate them all. Highly recommended.... Read more
Seller
29th Sep 2021 (3 years ago)
A scorey
Great service received from Greg and George. Always a pleasure dealing with them and Marsh and Parsons. Professional and very responsive... Read more
28th Sep 2021 (3 years ago)
J Greenwood
Marsh and parsons sold my house before it even went on line.... Read more
Seller
9th Jul 2021 (3 years ago)
C Camps
Dealing with Charles has been a pleasure. He has been very responsive with any queries and made the whole home purchasing experience hassle free. We would recommend working with him.... Read more
Buyer
24th Jun 2021 (3 years ago)
D Mathews
Sam was an absolute pleasure to meet and deal with. He made the entire process smooth and easy, and was conscientious of what I was looking for in a rental property, as well as being highly professional, friendly, and enthusiastic - I would happily recommend him. He gave great insights into the process, property market, and was happy to answer any questions I had. He couldn't have been quicker in finding and securing a property for me on short notice.... Read more
Tenant
8th Jun 2021 (3 years ago)
H Hicks
Sam from the Marsh and Parsons Brook Green office was outstandingly helpful, professional and friendly. Within a day of first contacting him, he found us a property that we loved and helped us secure a lease the same day. Finding a new home can be stressful - but Sam made it simple and seamless. I highly recommend him!... Read more
Tenant
26th May 2021 (3 years ago)
J Conway-Gordon
Marsh & Parsons Brook Green have been to great to deal with. Everyone has been most helpful, polite and encouraging and kind, particularly Greg Boxer. If buying and selling houses wasn't so fraught, I could say it has almost been a pleasure! I recommend Marsh & Parsons wholeheartedly.... Read more
Seller
6th Mar 2021 (3 years ago)
A Ansel
Greg and George have been excellent with the sale of my property. Providing feedback and alot of post sale support through the whole process. Their personal touch helped immensely during an extremely stressful time.... Read more
Seller
27th Feb 2021 (3 years ago)
J 37
A company you should never trust, If you are thinking to rent or buy ran away from this company as they don't care at all about the service but once they get the contract signed and the money they leave you deal with all the work they should do.
At the beginning they look nice but once they get what they want they disappear so please any other company should do the work but not them, they are the worst company I had to deal and hope to help someone that is seriously thinking to rent or buy with them now... Read more
23rd Feb 2021 (3 years ago)
P L
Approved a god awful landlord who is refusing to do any of his contractual obligations. Only rent a house from these people if you want to spend ages on the phone to the council trying to get the landlord to make your house liveable and not have a garden full of literally decomposing garbage.
Tried calling that number, you were not helpful.... Read more
Tenant
18th Jan 2021 (4 years ago)
E S
A really efficient and friendly service, I definitely recommend !... Read more
8th Dec 2020 (4 years ago)
A Tiurin
Very smooth experience with property searching. Sam, our negotiator, was very professional, arranged our viewing in convenient time for us and offered good options. We were supported on every step of the process... Read more
6th Dec 2020 (4 years ago)
Ana
The entire team was very professional and responsive from the very first contact. Sam was very dedicated and attentive and helped me find a really lovely flat in less than a week! Very satisfied and highly recommend it.... Read more
Tenant
2nd Dec 2020 (4 years ago)
R Galdo
Sam Canning-Birtles was very professional and made a great job helping us find our new flat. He was very quick on answering all our queries and was always available when we needed. We had a great experience.... Read more
Tenant
26th Nov 2020 (4 years ago)
H Peacock
Sam in the lettings team in Brook Green was superb. Kept our requirements at the forefront of his mind, so we managed to get a great property so quickly that it didn't hit the open market. Will definitely be in touch with him again as and when we need to move, but 100% recommend!... Read more
Tenant
24th Nov 2020 (4 years ago)
A Poggi
Quality, Professionalism and Responsiveness.
A big thank you to Sam and Sharn for all their help during the whole letting process and beyond.... Read more
Landlord
20th Nov 2020 (4 years ago)
L Kaminski
Sam has been so incredibly helpful in securing us an absolutely gorgeous rental in Brook Green! He has always been incredibly quick at acknowledging any queries we have had and helping the move be as streamlined as possible!... Read more
Tenant
19th Nov 2020 (4 years ago)
A Buchan
I have used a number of estate agents in this area and Marsh and Parsons have been by far the best. Greg Boxer and his team have been excellent throughout the sale process; consistently proactive, helpful and professional. They charge a bit more than some other agencies but it is money well spent in my opinion. Highly recommended.... Read more
Seller
18th Nov 2020 (4 years ago)
M Co
I have purchased a small apartment in Hammersmith with Marsh and Parsons. They are extremely helpful and professional. Callum in particular, he answered our phone messages promptly and dealt with our queries and requests efficiently. This is particularly important to me as an overseas buyer who cannot travel to London amid covid19 outbreak. Letting and management team Sharn is very efficient and gave us a lot of advice on how we can find potential tenants too. Marsh and Parson Brook Green has such a good team.... Read more
Buyer
10th Nov 2020 (4 years ago)
R Stirling
I bought my property through them and honestly couldn't have asked for more.... Read more
Buyer
18th Sep 2020 (4 years ago)
S Bagi
They helped me and my boyfriend through all the difficulties and supported us during the whole renting process. Special thanks to Sam who found the perfect home for us!... Read more
Tenant
13th Sep 2020 (4 years ago)
M Sibanda
Callum and Greg at Marsh and Parsons Brook Green helped us to go from the first stage which is making an offer on the house, to completing and getting keys, all within 3 weeks! Happy with their service. They are professional, kind, responsive and quick to act, which is all you need really when you find your ideal home. Highly recommended.... Read more
Buyer
20th Jul 2020 (4 years ago)
M Griffiths
My recent experience with Marsh and Parsons Brook Green has been exemplary. Specifically I have found Greg Boxer and Callum Comery to be highly professional as well as responsive during challenging times. I would highly recommend them both.... Read more
13th Jul 2020 (4 years ago)
D Herzig
Sam was very helpful and responsive. He helped us to find a perfect house is a very short time.... Read more
28th May 2020 (4 years ago)
R Brown
Greg and all at Marsh & Parsons did an excellent job of selling our house and flat in W14, despite the sales completing in April and May 2020 during lockdown. Professional, good to deal with and highly recommended – many thanks!... Read more
Seller
5th May 2020 (4 years ago)
A Horsfield
I viewed many properties in and around Brook Green with various agents and found both Emma and Greg at Marsh and Parsons to be incredibly helpful, diligent and effective in my property search which led to me purchasing through them a beautiful property.
Highly recommended.... Read more
Buyer
9th Mar 2020 (4 years ago)
F González
Jack Westlake is an outstanding estate agent ! I was impressed about is professionalism, kindness and profound knowledge in regards to the property market in London. I would advice to anybody to work with Marsh and Parsons Brook Green Estate Agents, and particularly with Jack Westlake.... Read more
5th Mar 2020 (4 years ago)
R D
Excellent communicators, thoroughly professional and straight talking - the best service of any agent I have encountered.... Read more
31st Dec 2019 (5 years ago)
N SADAOUI
Mr.Eddie Hamilton keep on proposing me flat I have no interest in, and refuse to let me visit the flat I am interested as long as I don’t accept his call, even I have mentioned in Zoopla that I prefer e mail to communicate as I am working during day time....poor services.... Read more
7th Oct 2019 (5 years ago)
A Wood
I had two property managers who went MIA when our bathtub, shower, bedroom light, and toilet were not functioning for FIVE MONTHS. They did not push the landlord enough to help us and we suffered for too long of a time. They are also making it so difficult for us to even ask for £100 personal compensation for using other showers and no lights etc for that time, SO DISAPPOINTED for such a ‘well-respected’ company.... Read more
Tenant
30th Jul 2019 (5 years ago)
L Sharp
Warning from a friend for protental landlords read the small print! They take a whole years commission upfront. Other than that nice to deal with.... Read more
Landlord
27th Apr 2019 (5 years ago)
K ahadi
They are young and inexperienced and under great pressure to sell . Some one told me it’s as bad an experience dealing with them as Ryan Air ! The manager has no idea what he is talking about , you wonder what wages they are on and what training they’ve had . Definitely inappropriate for the job .... Read more
10th Apr 2019 (5 years ago)
D Fabregas
Lauren Layton was efficient and professional at all times. I couldn't recommend her enough.... Read more
15th Mar 2019 (5 years ago)
S Curtis
Very good experience!... Read more
6th Mar 2019 (5 years ago)
D Semerene

It is hard to believe this agency can legally operate in this country. Everything switched from regular to HELL the day the tenancy started. A series of lies, deflections and obstructions following the fact that the shower did not work for a whole month whereas fixing it had been a pre-condition for the contract to start! These people are so HORRIFIC (no exceptions either, it's as if they've all been trained by the same evil mastermind) they simply "terminate the call" when they cannot answer in a way that doesn't indict them. They fix nothing. EVER. It's been 18 months, I am on my SECOND TPO complaint. Also TPO seems to always side with big business no matter how strong your case is. So when agencies like Marsh & Parsons act evil they know there is no real system of checks and balances so they are free to always just offer excuses, lie and SCAM tenants. I've had BED BUGS and MICE and the common areas are NEVER cleaned, ever. It's a pigsty and they always claim it's beyond their responsibility. You can talk to the secretary, the manager or the CEO (I have). They're ALL jus lacking in human decency and empathy. They seem to get high off of tenant misery, it's very bizarre. STAY AWAY. (pictures are of the moment I entered my furnished for first day of tenancy the day they said it was clean and ready BTW)... Read more
Tenant
28th Jan 2019 (6 years ago)
D Glen
Would certainly recommend. Excellent, very professional service at all stages of the process. Melissa in the Chiswick office listened to what we were looking for and went out of her way to find a selection of suitable properties to view. Lauren and Sharn in the Brook Green office were great in dealing with offer process and keeping us up to date.... Read more
26th Nov 2018 (6 years ago)
C Silva
I had a great experience working with the Marsh & Parsons team. They understood my requirements and were able to sell my flat in a few weeks. I was kept informed at all times and had considerable help negotiating prices. Thank you Marsh & Parsons!... Read more
Seller
15th Nov 2018 (6 years ago)
T Sato
I’m very satisfied with Jessica and M&P’s Brook Green team’s services. I can certainly recommend! Thank you!!... Read more
20th Apr 2018 (6 years ago)
L Dono
Jack Walker-Williams helped me find my first home in London. From all the agents I contacted he was the only one who showed me apartments that matched my needs and preferences and I couldn't be happier with the result. I will surely recur to Marsh and Parsons' services again.... Read more
Buyer
20th Mar 2018 (6 years ago)
M Sherief

My experience with this co was awful. The worst property management ever! And greedy salesmen.
They delivered the property to me prior to professional cleaning! I found many stuff that belong to the previous tenant! Their management of the place is complaint-driven. Only reactive. Their response is always too slow. Their point of contact is out of office 90% of the time, with no proper stand-in. They show too little care. Hardly any awareness of the property, for example they don’t know where the utilities meters are! They don’t know whether a satellite dish is available in the building, they don’t know what is allowed or not allowed by the building owners. They simply only care about collecting money from both tenants and land lords!
Also during the initial rent deal they have hidden issues of the place and have put unneeded pressure on me to reach a higher deal.
During check in their inspection report missed a LOT of issues, more than 20. And it’s taking them more than 2 months to update the report!
They simply show no care for their customers. No real value for money. Really not recommended at all.... Read more
Tenant
31st Dec 2017 (7 years ago)
???
Regarding my family's move into London, we really appreciated this company's service and hospitality.
This was completey our first time in London or UK, Mr.Canning-Birtles (Sam) gave us the absolutely finest, lovely service! Our children trusted him very much due to his polite attitude, well-behavior, and kindness.
We really would like to recommend our friends asking him, if they were Japanese.Because he understands the Japanese quality of hospitality.... Read more
26th Oct 2017 (7 years ago)
N Calabro
We worked with Jack Walker-Williams who was very professional, accommodating, and kind. He helped us find the right flat in our price range, with fast service. Would recommend working with Jack to anyone!... Read more
19th Oct 2017 (7 years ago)
A MacDonald

I have recently used this company to let my flat. This is a WARNING to any landlord thinking of using this company and anyone thinking of using them to find a flat.
They are not to be trusted. They do not declare all their fees, there's always a new fee for something or other appearing. They failed to negotiate the contract that I would have felt comfortable with which was with a 6 month break clause. They failed to get the correct amount of rent. They failed to find suitable tenants.
The tenants they found did not pay month 2 of the rent and the company did not even notice it had not been paid. I had to tell them. The tenants failed to set up a standing order. I have had to manage the situation even though I have paid for the property to be managed. It took them a further two days to even get in contact with the tenants and get them to pay. They told me the rent would be transferred to me straight away. This did not happen. I was told a transfer for my rent was made on the Friday. Two weeks post when rent was due- still no money in my account.
It then transpired that they did not send me my money as they would keep it for a "float" incase they needed it for something. This was done without my permission or input. It was a lie that they had transferred my money to me. Though I was assured by Sharn multiple times that it had been transferred. I obviously have no trust in this company so demanded they send me my money immediately and if there was a problem with my flat they could ask me.
They clearly act as if this is their property and their money. I am still awaiting my money to be transferred to me. The area manager has told me is was transferred to me today- surprise surprise- still no transfer.
I requested that they return month twos management fee as it was me having to manage my property. I would have consider it an apology and a gesture of good will after their many failures. I received a terrible email from the area manager Graeme telling me they wouldn't do this and that they would be keeping next months too as they need a months notice to leave their management scheme.
They do not care about the services they offer. They do not care when they breach contracts and do not care about your business. They say they are "award" winning however I believe an award winning estate agent should be able to collect rent on time and respect their own contracts.
This situation is ongoing and yet to be resolved but I'm incredibly disappointed in the way I have been treated. I have twice no requested a more senior persons contract details and have still not been granted this.
I am not a property muagal. I am a new mum who should be enjoying time with my young baby. I should not have to deal with this stress when I have put my trust in a company and paid my good money for a service I have not received. I should not have to fight for the return of my money when it is clear I have not received the service I have paid for.
Do yourself a favour. Go with another agent. This company's attitude is. "I will do all I can to get my hands on your money but once I have it I will do nothing for it".... Read more
Landlord
11th May 2017 (7 years ago)
A Downton
We recently brought our new flat in brook green and we used Marsh & Parsons, Lewis was helping us with the purchase and he was a massive help during what can only be described as a very stressful few months whilst we were selling our flat. Lewis was very supportive, hard working, and kept up great communications between both us & our seller, we simply can't recommend him enough. Lewis thank you for all your help & we love our new home. Andy & Suzie... Read more
Seller
22nd Aug 2016 (8 years ago)
K Demarcke
I have dealt with several agents in London. I have met some nice ones and have also come across many less pleasant agents/agencies to deal with. However, I have never done business with someone as nice, efficient and good as Katie. She is on the ball and gets things DONE! I couldn't recommend her more. From the visit to the contract to the move in agreements, she was easy to contact, flexible and trustworthy. If you are looking in the area of Hammersmith/Shepherd's bush: Remember Katie at Marsh & Parsons!... Read more
Tenant
17th Aug 2016 (8 years ago)
Z Hemmant-Low
I've worked with Lewis for the past few months helping me to find a flat in the local area. His local knowledge, friendliness and expertise mean that i'm confident he will be able to get me the best property for my money.
I'd have no hesitation in recommending Lewis to friends and family and will certainly be using him in the future.... Read more
30th Jun 2016 (8 years ago)
G Taylor
I spoke to Lewis regarding a number of properties and found his knowledge and approach both in-depth and valuable. Would have no hesitation in recommending him to friends and colleagues... Read more
29th Jun 2016 (8 years ago)
C North
After using a number of agents I have found that M and P are the most efficient and professional in getting what you are looking for. I would strongly recommend them.... Read more
29th Jun 2016 (8 years ago)
L Birtles
My girlfriend and I just moved in to a new flat through Marsh and Parsons. They were extremely helpful throughout the whole process. Our lettings negotiator, Frankie, was also hugely helpful, promptly answering any questions we texted her with. Everything went very smoothly and I would definitely use Marsh & Parsons again.... Read more
Tenant
24th Jun 2016 (8 years ago)
D Butler
After looking for a number of months across West London with various agents I was beginning to lose all hope. Then Mark Hoey from the Brook Green office called me about what is now my very first home in London. The M&P team were a pleasure to deal with throughout the search and I’m thankful I had someone as helpful as Mark to talk me through the entire process. From the very first call all the way through to collecting my keys, they were proactive, helpful, and extremely knowledgeable. Couldn’t speak more highly of them. Thank you... Read more
Buyer
16th Jun 2016 (8 years ago)
A Dumitrascu
Had a good experience with M&P, looking for a new flat to rent - Francesca was very friendly and helpful and very on hand whenever we had questions. She also took the time to listen to our requirements and actually come up with suitable flats that were also within our budget.
Would highly recommend.... Read more
Tenant
16th Jun 2016 (8 years ago)
D Arnot
Fantastic service from the outset. Lewis managed to answer all my questions and made it super easy. Would highly recommend him and M&P... Read more
16th Jun 2016 (8 years ago)
M Schaich
Sam from M&P was very helpful from the beginning and after a slight hiccough he got us the nicest flat! We are very happy with our experience with Marsh & Parsons!... Read more
Tenant
8th Jun 2016 (8 years ago)
D Pascoe
I have worked with several agents this year in selling and renting out properties. For a recent sale in Brook Green I worked with Mark Hoey who was exceptional. I don’t think I have ever worked with anyone who was more on the ball in terms of chasing all parties and providing daily updates. This sale was protracted and complex, however Mark assured me from day one that the buyers were serious and would complete the transaction, which they did. I would highly recommend M&P in Brook Green, professional fast service from start to finish.... Read more
Seller
11th May 2016 (8 years ago)
J Gwatkin
Fantastic service from Lewis, very well negotiated and remarkable knowledge of the property market.... Read more
10th May 2016 (8 years ago)
S Parker
I've bought properties around the world and felt Marsh & Parsons services have been exceptional. I've mostly been working with Lewis McClymont who brings a trouble free experience to buying properties which is very refreshing. He is reliable, polite and always keeping me up to date with Property affairs. Any family, friends or work colleagues moving to London I'd definitely be recommending Marsh & Parsons to them.... Read more
Buyer
9th May 2016 (8 years ago)
G Barker
Have now been looked after by Katie Baker for 2 house moves, both times excellent. Wouldn't hesitate to recommend her or Marsh and Parsons to anyone... Read more
5th May 2016 (8 years ago)
P Dougall
Great experience, they achieved full asking price both times they let my property. They handled the transaction professionally and efficiently. Will always recommend M&P and the team in the Brook Green Office.... Read more
Landlord
5th May 2016 (8 years ago)
S Left
Frankie was great in helping me out to find a short let. Always positive and professional in keeping me updated on new properties and finding the right place I liked and answering my endless questions! Can't recommend her and the agency highly enough!!... Read more
Tenant
3rd May 2016 (8 years ago)
M McClymont
I have used a few different Estate Agents when I started to build my property portfolio, however since using the Marsh & Parsons Brook Green I have never used any other Agents. Professional, easy to deal with and most importantly extremely knowledgeable, I would recommend above anyone else that I have used.... Read more
Landlord
30th Apr 2016 (8 years ago)
E North
I will definitely use M&P again and recommend to any of my friends. I dealt with Lewis McClymont he was so professional and helpful with any queries I had when buying my new home, couldn't be happier with the service he provided.... Read more
Buyer
29th Apr 2016 (8 years ago)
M Bennett
Excellent service for our property search. Marsh & Parsons' professionalism and care far exceeded everyone else that we dealt with in the industry.... Read more
13th Apr 2016 (8 years ago)
P Dujardin
Great job, very thorough, always responsive, persists until the end!... Read more
17th Nov 2015 (9 years ago)
H Georgiou
Excellent customer service with regular and efficient communication during the conveyancing process.... Read more
4th Nov 2015 (9 years ago)
M Ditcham
I've just completed my second flat sale with Marsh & Parsons. Again, a trouble free experience. Tom was my first contact followed by Josh. Both were as good as it gets as far as I'm concerned. Always reliable, always polite and always keeping me up to date on proceedings. Marsh & Parsons are still the very best in the business. 5 Stars, A+++... Read more
Seller
16th Oct 2015 (9 years ago)
T Greenlees
Easy. Painless and swift. What more can I say?
John-Paul Burrough was a pleasure to deal with and really felt his support throughout the process from the first viewing to exchange and soon to be completion.
Will definitely be recommending M&P to friends and family searching for property entirely because of the help that John-Paul provided. Stark contrast to many agents I have dealt with in the past.
Thanks!... Read more
16th Oct 2015 (9 years ago)
T Milchenko
I will definately recommend M&P to anyone who's looking to buy or sell in Brookgreen. The guys are clearly professionals and among all other agents in the area they are the best. I've worked with them 3 times already and every time they were very cooperative, doing maximum they can, often staying till late and even helping with documents delivery. John-Paul was the agent I worked with. He arranged the highest number of viewings in comparison with other 2 agents selling my house and found the highest offer which I agreed on. The sale process was smooth with good communication to all parties.... Read more
Seller
9th Oct 2015 (9 years ago)
A Brus
We have been looking for 3 years in London and finally found through Marsh & Parsons with John-Paul, he was brilliant. From the first day he was extremely responsive letting us visit the house on very short notice, helping us in cross the line, very patient with our numerous requests. Very very helpful and always friendly, in a good mood.
I have already recommended M&P and John-Paul to some friends... Read more
Buyer
1st Oct 2015 (9 years ago)
E Reynolds

We have recently exchanged on our sale and onward purchase and were lucky enough to be looked after by M&P on both side.
It was the right thing to do in the end and we are so glad that the offices actually communicate and coordinate so seamlessly.
On our sale, we have to say that Daniel from the Little Venice office has been a star and deserves a medal for keeping us calm through the very stressful process of selling a property!
He has been the saviour of the transaction in many instances!
For our purchase, we have been so lucky to be looked after by John-Paul. I think having a lead agent with his experience was paramount to a successful process.
John-Paul has been a real partner in helping us find the right home and go through the exchange process. Nothing was too much to ask and he was always available for us.
In fact, we are buying the property he took us to see on the first day of our search, I quote: “Trust me, this is the one for you” and he was right (it took us dozens of visits to realise it!).
We don’t think we could have been looked after any better.
We are now keeping our fingers crossed that all goes smoothly for the completion!... Read more
Seller
27th May 2015 (9 years ago)
R Hooley
Knowledgeable and very professional in all dealings. Highly recommended... Read more
1st Jan 2014 (11 years ago)
T Campagna
We didn't even get the contract with our signature and the landlord signature together.
I wonder, is that legal?
btw a very bad agent experience, it is much better without agency... Read more
Tenant
3rd Apr 2013 (11 years ago)
C Blacker
Friendly, polite, and coordinated staff; much higher quality than I ever expected to receive as a renter in London. Our agent Megan Barber was well organised and never gave us the hard sell, simply showed us around some places and let us make up our own minds. I was frequently late to viewings and she never even got upset or made any snide comments, continuously polite. When I left messages for Megan, her colleagues were always courteous and got back to me if Megan wasn't available. M&P BG are definitely a well put together team, use them!... Read more
Tenant
24th Jun 2012 (12 years ago)