Garratt Anderson & Partners - Chatham Reviews (21)

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   57%
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   5%
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   38%

K Lace

Recently rented a property through this agency in Chatham. Absolutely lovely staff in the office. Ever so helpful. Respond to emails and phone calls quickly. Would absolutely recommend this letting agency to anyone looking for a property, all staff are kind and help with everything they can.... Read more

13th Dec 2023 (19 weeks ago)

R Fill

Really poor managing agent. ''managed'' in the loosest possible terms a flat block I lived at in Chatham in Kent. They received in excess of £10,000per annum in fees from the flats combined, and in over 20 years of owning the property they replaced the carpet once, decorated the communal areas once and painted the outside windows once. Over £200,000 in fees during that time. I questioned many, many times where this money sits and what they do with it and never got an answer. There was mould on interior wall left untreated for months on end and is still not fully repaired. They also charged me £600 for a property information pack when selling the property. This was no more than filling in a form that must have taken about 20minutes to complete. They also required me to pay an amount from 7 years ago relating to an unpaid amount for the exterior. This company would be great if you are a landlord and looking to take a cut from your tenants management fees, but as a tenant looking for value for money you will be sorely disappointed. However, the people that work there are quite nice and it’s not their fault the business is mainly focused on maximising profit from tenants, I am personally very very glad I no longer need to deal with this business.... Read more

17th Nov 2023 (23 weeks ago)

C Bentall

Unhelpful and unprofessional I note your response and request for more information. I am the relative of someone that you have let down incredibly badly due to your inept, unhelpful and unprofessional handling of a major problem they were having with a property you manage.... Read more

3rd Nov 2022 (1 year ago)

G Belsham

Happy to take money, no interest in helping solve problems. Expect people to live with water in there flat, but no help offered. Utterly hopeless. Re your comments below. What a shame it took numerous phone calls to bring about the action you describe. The initial response was “nothing we can do”.... Read more

3rd Nov 2022 (1 year ago)

S Trini

They take people deposit make things seems easy then you have to wait 14 days for referencing Total waste of time quick to take people money and don't want to return it... Read more

6th Jan 2020 (4 years ago)

C Rahman

I have found Garrett and Anderson to be a first class Letting Agent As a first time renter Iam amazed at how smoothly the whole process was. A few minor glitches were dealt with smoothly and professionaly and I can honestly say Iam very happy Many thanks to the office girls especially Zhara who has been brilliant ! Highly Recommend... Read more

16th Dec 2019 (4 years ago)

L Smart

First time renters, very good experience and no problems, highly recommended!... Read more

16th Dec 2019 (4 years ago)

L Nichols

Really shocked to read some of these reviews. Definitely not the experience I have had had. All staff are friendly and efficient whenever I have had to contact them. Have used this estate agents for years and have nothing but praise for the professional service they deliver. Wouldn't go anywhere else... Read more

1st Oct 2019 (4 years ago)

E Nelson

I was recommended to these people by a friend, but having checked the reviews was a bit wary. I found them to be extremely helpful, and cannot see how anyone could think Paul is arrogant, true, he "tells it like it is", but at least you know where you are!! I would say to anyone who may be put off by these reviews, - Don't be... Read more

26th Sep 2019 (4 years ago)

M couchman

Really good estate agent... Read more

24th Sep 2019 (4 years ago)

S Hesketh

I have known Paul and his Team for many years and have no hesitation in recommending Garrett, Anderson & Ptnrs to anyone who is thinking of purchasing, selling, or renting a property. I have always found this Company to be exceedingly reliable, with impressive negotiating skills, excellent communication and customer service, friendly and polite at all times, together with being, highly charged and motivated. Give them a call and find out for yourself!... Read more

14th Sep 2019 (4 years ago)

E mcquillan

i have always had great service from garratt anderson, the staff are always friendly and happy to help and solve any problems straight away. i would highly recommend great service... Read more

13th Sep 2019 (4 years ago)

P murrell

Have been renting from Garratt Anderson for 5+ years and will continue to do so. Staff are always helpful and any repairs or problems are always dealt with promptly! Would highly recommend.... Read more

13th Sep 2019 (4 years ago)

B Wood

I have used Garratt Anderson for a number of years. They have always provided a superb service. They have provided a full and comprehensive letting service, managing repairs and maintenance issues promptly and economically. In particular I have always found Paul a pleasure to deal with. Indeed all the office staff have been polite, efficient, and helpful. I would thoroughly recommend their services.... Read more

5th Sep 2019 (4 years ago)

A Hudson

Great agent goes above and beyond have been using them for years wouldn't use anyone else... Read more

2nd Sep 2019 (4 years ago)

Performance stats

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