L Coombs
Lucy Czaplinski Has been sorting out a gadget breakdown in the house I rent out in Sittingbournre. She is so efficient, organised and always responds to my emails. It is such a relief to me that I can rely on Lucy to help sort problems. Am so pleased I decided to use Kent Residential to manage my property rental.... Read more
Landlord
29th Jan 2025 (21 days ago)
C Mabo
I regret having anything to do with this Estate agent especially (Molly) she went far above and beyond to make my life miserable with the help of their so called Reference Agent 'LegalforLandlords'.
I will not recommend her and Kent Residential. STAY AWAY THEY ARE LIARS
They will make you write reviews before you finish anything with them, that why most people has written good reviews...it's all a game
Ruth... Read more
28th Jan 2025 (22 days ago)
Meg
Molly has been extremely helpful every step of the way of me moving into my first property. She was kind and did everything she could to make sure it all went smoothly. I’d definitely recommend to anyone that was looking for an agent to go with Molly.... Read more
Tenant
26th Jan 2025 (24 days ago)
T Allen
Molly was very friendly and very informative.
A pleasure to deal with.... Read more
19th Dec 2024 (9 weeks ago)
Ryan
Molly is great help and her communication is great. She helped make the process of our references really easy.... Read more
11th Dec 2024 (10 weeks ago)
P Tranter
Hi. Nothing but a positive experience. I have just taken up a property rental through the Chatham branch of ‘Kent Residential. During the process, I dealt with and engaged with staff member, Molly Lee. I am incredibly grateful to Molly, for her patience and support during the application process. I am disabled and she was nothing but supportive and kind in her approach & support. I am especially grateful for the way she communicated the process with me, and was certainly prompt in raising any issues. This I was grateful for and it certainty helped with any anxieties or worries. She was extremely professional throughout. Extremely kind. Thank you Molly.... Read more
Tenant
27th Nov 2024 (12 weeks ago)
E S
Molly was incredible from start to finish, really lovely when being shown around the property and has kept in touch since. I would recommend her to anyone!... Read more
22nd Nov 2024 (13 weeks ago)
Ellie
Molly was very friendly and helpful throughout the process of viewing and making an offer ????... Read more
21st Nov 2024 (13 weeks ago)
J Knight
Yeah good experience, Molly was nice and informative!... Read more
20th Nov 2024 (13 weeks ago)
L Rogers
Called the office and spoke with molly and she was amazing got everything all sent over to me. Arranged a viewing she was very helpful and pleasant. Was a pleasure dealing with molly... Read more
13th Nov 2024 (14 weeks ago)
D Spin
Molly was fantastic. Really kind and understanding. Especially with details on the property and area.
Very happy with my search... Read more
22nd Oct 2024 (17 weeks ago)
E Kelly
From initially showing interest up to offering on a property, Molly has been amazing! Made the whole experience quick and easy whilst answering any queries I had. Thank you... Read more
Buyer
19th Oct 2024 (18 weeks ago)
Temiblaq
Today, Molly exhibited brilliance and exceptional friendliness. She instilled a sense of comfort in me, and I am satisfied with her service. Her frequent smiles facilitate my enquiries.... Read more
11th Oct 2024 (19 weeks ago)
R goss
Just moving into a new property and I have had molly helping me. All the support and quick communication has been great!! It's normally a stressful situation when moving but molly has helped keep it to a minimum and I highly recommend.... Read more
Tenant
11th Oct 2024 (19 weeks ago)
C Ranalli
My experience was great. Never felt so much at ease while viewing a property. Molly was super. She even helped me out to figure out how to best furnish the apartment. Look forward to meeting her tomorrow for another viewing and hope to have her take care of my move as she seemed very caring and therefore reliable. Thank you.... Read more
Tenant
10th Oct 2024 (19 weeks ago)
R Jayasuriya
I was completely impressed with their professionalism and customer service. Very friendly staff specially Molly Lee I would like to thanks her for her time and service for us. I highly recommend them to anyone who is looking for property.... Read more
3rd Oct 2024 (20 weeks ago)
D B
Have had such a good experience dealing with Kent residential. Molly could not have been more helpful and friendly, nothing was too much trouble for her. Would highly recommend... Read more
1st Oct 2024 (20 weeks ago)
Claire
Met with Molly this morning, and she was nothing but friendly. She was very informative and had a very warming nature.... Read more
27th Sep 2024 (21 weeks ago)
R Mccoll
Great service. Thanks Molly for all of your help. Will definitely use again.... Read more
24th Sep 2024 (21 weeks ago)
M Okufi
Lucy Czaplinski was an absolute help. She remained accessible, open and supportive throughout our communication and she not only helped in a timely manner, she handled all internal communications on our behalf to get us what we needed. She is also always very helpful with queries about repairs and maintenance.... Read more
Tenant
11th Sep 2024 (23 weeks ago)
M Skalecki
Molly was absolutely amazing! Very professional and helpful. Thank you ????... Read more
9th Sep 2024 (23 weeks ago)
A D
Mollie was really great and helpful with showing me the properties, she talked me through everything I would need and made the whole process very pleasant.... Read more
27th Aug 2024 (25 weeks ago)
R Selby
Excellent service from Zoe H and the sales team. They went above and beyond supporting us through our sale with its unexpected twists and turns. Very grateful to all of them.... Read more
Seller
5th Aug 2024 (6 mo. ago)
T ribbens
As a landlord i have been with Kent Residential for over 30 years, I cannot praise them enough for their help.
All the team are very highly professional helpful and friendly especially Joanna, Zoe & Lucy.
Joanna who deals with me most is an asset to the team, very friendly & cannot do enough to help me. Thank you.
,... Read more
Landlord
24th May 2024 (8 mo. ago)
P Namai
Zoe P is such a helpful agent, thank you for making fantastic experience of finding home! True gem!... Read more
S Hamilton
Thanks to your office throughout my tenancy at Flamboyant House. Always been timely with sorting out repairs. Thank you personally to Carly Sands for helping out with the moving out process. Great service and always happy to help. Thanks again Alexander Hamilton... Read more
Tenant
15th Mar 2024 (11 mo. ago)
T Thompson
Kent Residential have looked after my property for nearly ten years I recently had a change of tenant they took care of everything including arranging a deep clean and minor repairs. I cannot recommend them highly enough very professional but have a personal touch. I would like to thank Lucy Czaplinski for all her hard work and also thank all the staff that I have dealt with over the years.
Tommy Thompson... Read more
Landlord
14th Mar 2024 (11 mo. ago)
Fills001
After a recent move it was clear there was an issue with the windows of the property. Bedroom window had a large gap in the seals allowing wind and rain to 'Howl' through at all times of day and night.
Reporting to Kent Residential was an easy process with an online portal for reports and communications.
Despite taking more than a couple of weeks to get a contractor to repair this window, the level of communication and service provided by Lucy at Kent Residential was outstanding. Lucy kept me informed of every step in the process, chased contractors and landlord daily for updates and displayed true empathy and urgency throughout the process.
Lucy is a credit to her profession, Thank you for your help.... Read more
Tenant
27th Feb 2024 (11 mo. ago)
S Jones-Evans
Excellent experience with Kent Residental. Zoe provided professional and prompt assistance, always available and willing to help. I never felt like a bother when I had any questions. Most efficient and prompt letting agents I have ever used. Couldn’t recommend enough.... Read more
Landlord
23rd Feb 2024 (11 mo. ago)
J Gates
I have found Kent Residential to be most efficient in responding to tenant concerns, arranging repairs, collecting the rent , and providing useful up-to-date information about the rental market. This is much appreciated as the legislative demands on landlords are steadily increased.... Read more
Landlord
20th Feb 2024 (11 mo. ago)
Adrian
Carly was very prompt with solving my issue with the boiler. She arranged the contractors within 24 hours. Very Happy with the service provided??... Read more
Tenant
13th Feb 2024 (1 year ago)
S Croft
Kent Residential have been a great support to us - we are flooring contractors and appreciate the prompt communication and clear direction from all the team !... Read more
10th Feb 2024 (1 year ago)
P Smith
Pretty sure all these reviews about letting are fake, they never want to speak to their tenants.... Read more
Tenant
23rd Jan 2024 (1 year ago)
R Crouch
Zoe Podesta has been super helpful and accomodating, she has made our renting process stress free, which is quite difficult to achieve. Thanks so much, we appreciate it.... Read more
Tenant
18th Jan 2024 (1 year ago)
J Dunphy
Dreadful organisation. All they were interested in was $ signs, how can they make the most amount of money. No interest in customer service whatsoever!... Read more
27th Dec 2023 (1 year ago)
S D
I’ve been really happy with the way both Zoe’s handled my flat move. Everything was done within a week and they helped negotiate getting an excellent place with great decor and furnishings, fast wifi, everything up and running and even some welcome flowers on the day of move in. Thank you! The whole process has been so smooth and it’s made such a difference.... Read more
Tenant
10th Dec 2023 (1 year ago)
L Dommett
Kent residential was fantastic at selling our flat. Hayley was so efficient, friendly, helpful and kept us up to date the whole way through. Couldn’t be happier with the service and highly recommend if you want a reliable estate agents!... Read more
Seller
1st Dec 2023 (1 year ago)
T Wright
Always very friendly, helpful, and understanding... Read more
4th Nov 2023 (1 year ago)
L Mills
Lovely agents staff Zoe, Debbie and Carly so nice and helpful... Read more
29th Jul 2023 (1 year ago)
K Riley
Been with Kent residential for many years now can't fault them at all.Very professional and very friendly with it..... Read more
24th Jul 2023 (1 year ago)
E Copter
I can’t thank kent residential enough
The staff are wonderful and quick to help in any situation the best thing about them, they always cheerful
Thank you kent residential all the best... Read more
19th Jul 2023 (1 year ago)
D St-mart
Hi Kent residential!
Sorry I’ve had to send direct to you Zoey but I don’t have the main office email…….
Just wanted to say a massive thankyou to you and all the team in the office. Mainly for giving someone in my situation a chance in renting as it can be very difficult for normal full time workers to get a property let alone a single parent with 3 children, 2 being disabled, everything was so simple from start to finish with the whole process, and I appreciate everything you have done to get me into our home, Debbie was absolutely lovely on check in too!
Also I would like if possible to pass a messge onto my landlord again saying how much I appreciate her renting her house to us and believing in us that not all “benefit” people are tarred with the same brush!
Thanks again guys... Read more
Tenant
19th Jul 2023 (1 year ago)
J Foyle
I’ve recently rented through Kent Residential and I highly recommend. Very friendly and professional staff especially Carly who has helped me in all aspects of my tenancy.... Read more
Tenant
18th Jul 2023 (1 year ago)
S ambler
The Kent residential team are fantastic, especially Zoe who has been incredible. Fantastic communication throughout the whole process and everything has been as smooth sailing as possible. Highly recommend.... Read more
29th Jun 2023 (1 year ago)
SylandSarah
A very lovely and helpful team who go over and above to make their clients happy - a credit to their industry. Special thanks to Zoe for her diligent effort. We know we can trust our property into their hands.... Read more
Landlord
31st Mar 2023 (1 year ago)
G Clark
We have worked with Kent Residential and Carly Sands for sometime now and find them very professional and a pleasure to work with.... Read more
31st Mar 2023 (1 year ago)
P Stanley
I have used Kent Residential Lettings to let my properties for the last 15 years. I have always found them professional and courteous. Debbie has come to my rescue may times in the past and I am ever so grateful for her attention to detail and level attention. Keep up the good work guys!... Read more
Landlord
30th Mar 2023 (1 year ago)
T Boosey
I am considering relocating back to Kent after many years away, I have had the pleasure of meeting and speaking with Zoe H who has helped me and advised me with information about different areas which would be suitable to me.... Read more
30th Mar 2023 (1 year ago)
C Jordan
I cannot recommend Kent Residential enough , especially Carly as she has been so helpful with all aspects of my tenancy.
Massive thankyou for looking after me so well.... Read more
Tenant
28th Mar 2023 (1 year ago)
S Tippett
I recently went to view a property and Zoe.H showed me around and I can say she was very helpful, answered all of my questions and gave me lots of information and detail on the house which I haven’t had elsewhere!
Thank you so much Zoe.... Read more
21st Jan 2023 (2 years ago)
R Lewer
As a landlord, I have been using KRL for over 30 years. While always operating on a friendly basis, they have managed to cope well with all kinds of problems that have arisen during this time. Full marks to Stephen and his team.... Read more
Landlord
30th Dec 2021 (3 years ago)
P Corr
Kent Residential has managed my property for nearly 4 years, and have been excellent. They are very professional and one can simply forget about it and leave it in their capable hands. My tenants sometimes fails to pay but she has always been brough back on track by Stephen and his team. Gas certificate has always been on time, and any repairs are done quickly and cheaply. Accounts for tax purposes are alway provided upon request and quickly. Not sure how they could be any better, to be honest - and if they were not this good I would be the first to tell the world. Keep up the good work!... Read more
Landlord
25th Oct 2021 (3 years ago)
D Sheehan
"I have used Kent Residential Lettings for 25 years, initially as a tenant and then as a landlord. Their professionalism and experience is second to none and they also provide the personal touch of a family run company. I thoroughly recommend their services to landlords and tenants alike"... Read more
Landlord
16th Jul 2021 (3 years ago)
martyn
all landlords , i wouldnt bother paying 15% for a bad service .,gas checks lapsed ,inaccurate property inspection reports,and every effort made so landlords dont claim for damage out of deposit.many other estate agents more proffessional and cheaper .Only interested in the money they make out of your property ..give them a wide berth... Read more
Landlord
8th Jul 2021 (3 years ago)
R Turner
Great professional service, not a bad word to say!... Read more
16th Mar 2021 (3 years ago)
J Duzda
Dobre... Read more
15th Mar 2021 (3 years ago)
T strood
Excellent company been very well looked after highly recommend thanks Chris... Read more
30th Jun 2020 (4 years ago)
J Dallman
Myself and my partner previously rented a 1 bedroom flat with KRL, Dot was fantastic both at showing us around and also any maintenance issues, she also done our check out where we got 100% of our deposit back! Unfortunately we moved out the area so no longer with KRL!
EDIT*
Also the fees are straight forward, unlike other estate agents, no hidden cost or check out fees at the end of the tenancy.
John and Mike... Read more
Tenant
18th Mar 2019 (5 years ago)
N evtov
Highly recommend.Absolutely brilliant, efficient and helpful.I was renting a house from them for 8 months.From the application form to the check out nothing was too much trouble for them.I have been dealing with another estate agents in the past,but Kent Residential will be my choice if i ever need property again.... Read more
Tenant
23rd Jan 2019 (6 years ago)
J Wells
Absolutely fantastic lettings agency! Rented a flat from Kent Residential Lettings over the last six years. And they were a very stress free six years! Any problems I had with the flat they would always sort things out ASAP. Very professional and friendly members of staff including the contractors they use! I 100% recommend!... Read more
Tenant
29th Nov 2018 (6 years ago)
D Belousova
It took me about 2 months to find a flat, many agencies unfortunately work very unprofessional, which I can’t say the same about Kent residential. They are very helpful and professional.... Read more
28th Sep 2018 (6 years ago)
M Williams
Terrible... Read more
17th Sep 2018 (6 years ago)
J P
I wouldn't usually post a review but given so many letting agents are so poor I feel praise is due here. KRL were excellent agents, very fair and honest.... Read more
Landlord
10th Jul 2018 (6 years ago)