A Gugel
I’m a former tenant of a flat in Strata, where Foxtons was the letting agent, and I can confidently say their service is a masterclass in tenant exploitation. Upon moving out, Foxtons shamelessly refused to refund overpaid rent, inventing absurd excuses about needing the landlord to repay them first, despite the landlord already having refunded them.
Despite paying for professional cleaning through Foxtons before leaving, they had the audacity to attempt extorting an additional £250 from me. To top it off, they are now demanding that I pay so-called “letting fees” which I can only interpret as another underhanded attempt to squeeze every last penny from tenants.
Frankly, it baffles me why any landlord would willingly throw money at a company so dedicated to ripping off their clients.... Read more
Tenant
13th Nov 2024 (10 weeks ago)
R McDonald
Gabor and Natasha kept me in the loop and answered my queries throughout the sale of my house. Great job!... Read more
Seller
19th Sep 2024 (18 weeks ago)
N Matteo
Not a direct customer to Foxton’s however they have multiple cars that are taking up all of the parking spaces reserved for the local community. It’s very difficult for us as there is limited parking options for all the apartment buildings in the area. Please can you park behind the Strata building instead?... Read more
18th Aug 2024 (22 weeks ago)
N Rondel
Foxton E&C’s management of my property checkout - bread and butter work for a lettings agent you would think - has been extremely poor. I had to manage the process rather than relying on them to do so. The whole experience has been time-consuming and immensely frustrating.... Read more
Landlord
3rd Aug 2024 (24 weeks ago)
Anonymous Homeseller
I appointed Gordon & Co, but after several months the company was sold to Foxtons. The property was overvalued. I gave them 2 weeks to try it at the price they insisted was right. It didn't sell and they refused to reduce the price. It was weeks before they agreed to reduce it. It then took a year for the property to sell as they kept reducing it by small amounts. I wanted the listing to state that F&F were included if wanted and they refused to go along with that, saying I should sell them to the buyer.... Read more
Seller
25th Jul 2024 (5 mo. ago)
???
George Buckland is fantastic. Being really helpful and patient the whole time. Will comeback to him if I’m looking for my next flat in the future for sure.... Read more
T Masciaga
Recently bought my dream house in London and wouldn’t have managed without Timothy Barlow who helped us every step of the way and was always available! Couldn’t recommend him more.... Read more
Buyer
27th Jun 2024 (6 mo. ago)
G Chen
My husband and I had a great experience with Solomon, he made our flat hunt super simple and fast. Really appreciate the effort he put in for the whole process!... Read more
Tenant
21st Jun 2024 (7 mo. ago)
J Beaumont
I was really impressed with Foxtons E&C branch. In particular with Timothy Barlow who was great at explaining the process and managing expectations. He was in regular contact so I never had to chase and knew exactly where I was in the process at all times. Very knowledgeable and experienced. I would highly recommend.... Read more
20th Jun 2024 (7 mo. ago)
S Kitamura
I’ve heard mixed reviews about Foxtons in general however I had a great experience with the Elephant and Castle branch. I found my agent Tim to be very professional, knowledgable, reliable and trustworthy with excellent communication skills. He was a pleasure to work with and I am grateful that he was my agent for the sale of my flat. I cannot recommend Tim enough!... Read more
Seller
27th May 2024 (7 mo. ago)
J Purcell
I have just got off the phone with Cal, who was excellent. He spoke through all the possibilities of rental properties addressed all my concerns and helped me with understanding the market itself. Thanks Cal!... Read more
Tenant
2nd May 2024 (8 mo. ago)
N Fargeaud
Skye is an outstanding estate agent who facilitated our rental process with utmost professionalism and efficiency. From the initial inquiry to signing the lease, Skye provided exceptional service, making the entire experience seamless and stress-free. Their in-depth knowledge of the rental market helped us find the perfect place that met all our requirements.... Read more
Tenant
22nd Mar 2024 (9 mo. ago)
L Michaels
Had an absolutely fantastic experience with Skye. Unlike many estate agents I have met in the past she was very professional, friendly, not pushy and took my individual needs into consideration and arranged for me to see a number of very suitable properties. I was able to secure my new home within a matter of hours and the whole experience was stress free. Excellent service!... Read more
Tenant
5th Mar 2024 (10 mo. ago)
L H
Thanks to Solomon for helping me search for a suitable apartment. Sound guy.... Read more
11th Feb 2024 (11 mo. ago)
A Manning
After the typical panic-search through the likes of Rightmove and Zoopla, we decided to focus on individual estate agents. Foxtons had some of the nicest properties and was without doubt the most responsive.
From our first viewing, we felt instantly at ease - from what is likely the most stressful/manic housing market in the UK and probably Europe. The properties were significantly nicer than any we had viewed, and our estate agent (Solomon) was personable, reassuring, helpful and ultimately professional, and I genuinely felt he wanted to get us the best match possible. His advice helped us secure what is easily the nicest property we had seen, over our 3-week search.
Foxtons have myself and the two other housemates as clients for the foreseeable, and as soon as our tenancy is coming to an end, I will be dropping Solomon a message for his help in our next search.
Thanks for all your help.... Read more
Tenant
4th Feb 2024 (11 mo. ago)
M Italiano
Had a lovely experience with Skye. She was very attentitive to my needs and my property preferences. Very open and honest when answering my questions and was extremely accomodating. Highly recommended.... Read more
29th Jan 2024 (11 mo. ago)
J Ng
Skye was amazing and guided me through the entire process of finding a flat with ease. She is always quick to reply to any and every question, and is there every step of the way. Skye made a stressful experience completely stress-free, and I couldn't be more grateful.... Read more
Tenant
22nd Nov 2023 (1 year ago)
DMTROV
I went to Foxtons at the end of September looking for a new place to move to, I was introduced to Solomon who found us so many places within our budget and every single requirement we had (such as a cat), he found us such a great new cosy place, with a very kind landlord, and a beautiful location, every requirement was met, everything was great as Solomon ran us through the whole process with ease making the whole document and moving process an overall fun experience, (as previous times we have moved it has been a little more hectic), this time was amazing. Thank you to Solomon from the Foxtons Team for finding us such a lovely new place... Read more
Tenant
22nd Nov 2023 (1 year ago)
J Wang
Had an unsettling experience with Foxtons regarding an unnoticed evaluation at my residence, while I am fully focused and exhausted on my graduation. The inspection seemed rushed, lacking in depth, and post-visit comments by the manager felt intrusive and unprofessional stating “not a standard living condition to me”. Since when agency start judging my living space? Had no idea why there’s an evaluation while I am still 3 more month till the end of tenancy. There was also an issue with unauthorized video recording. I’ve raised a formal complaint and am expecting a resolution that acknowledges and respects tenant privacy and professionalism.... Read more
Tenant
8th Nov 2023 (1 year ago)
M Warner
Pavlo at Foxtons was fantastic! Helped me find a place, answering all my questions and working expeditiously!!... Read more
3rd Nov 2023 (1 year ago)
H Lyu
Bruna is a very nice and professional stuff! She helps me a lot, really recommend ????... Read more
11th Oct 2023 (1 year ago)
S Ivanova
The agent I worked with was nice and understanding although communication was not always ideal due to the agency. The agency however requested for us to deposit a very large sum of money with very little time due (on a weekend) and only through continuous discussion they agreed to make us pay less to keep the offer which they had already promised us. Additionally the apartment was not thoroughly cleaned upon our arrival. The apartment is great however and offered even more than they let on! Very happy with that part. I hope this review can help the agency improve but also keep on offering great places in great locations. :)... Read more
Tenant
3rd Oct 2023 (1 year ago)
H Clausen
We found a superb flat, and are beyond happy about it!
Communication with Solomon was easy, straightforward, and he was very forthcoming and helpful... Read more
19th Sep 2023 (1 year ago)
A Y
I was very lucky to choose Lenard who helped me out finding my dream apartment. He has been very engaged and responsive, always ready to accommodate my needs which exceeded my expectations.... Read more
Tenant
9th Sep 2023 (1 year ago)
SirHaze94
DISCRIMINATION RAMPANT AT THIS PLACE.
WATCH OUT FOR BRUNA... DISCRIMINATES IF YOU HAVE AN ILLNESS AND TRY STRING YOU ALONG AND 25 MINUTES FROM APPOINTMENT SHE CANCELED AND CLAIMED SHE JUST FOUND OUT HOUSING BENEFIT NOT ACCEPTED. COME ON NOW, YOU'RE AN ESTATE AGENT...HOW COULD YOU NOT KNOW THIS?
IF YOU HAVE ANY ILLNESSES, STAY AWAY FROM THIS ESTABLISHMENT.... Read more
8th Sep 2023 (1 year ago)
Tsunax27
Pablo is very helpful, I will recommend my friend for flat!... Read more
1st Sep 2023 (1 year ago)
Akz
Foxtons firstly are amazing, however, the service I received from Malikat at the Elephant and Castle branch was outstanding!
I’ve been to multiple agencies to look for properties, but never have i seen an agent with a bubbly, lively and welcoming personality. All questions were answered efficiently and swiftly.
I would recommend anyone to ask for Malikat when visiting the Elephant and Case branch for a professional and high quality service!... Read more
29th Aug 2023 (1 year ago)
M C
Pavlo was amazing in handling everything and getting it all sorted quickly - I viewed the flat and was already moved in about a week later. He was very communicative and helpful with any concerns or questions I had, I couldn’t be more grateful! The whole process was smooth and since this is my 4th time moving within London I must say this was my favorite experience of all :)
Also they have a really user friendly online portal, where everything is saved, 10/10... Read more
Tenant
23rd Aug 2023 (1 year ago)
M raj
Malikat from Foxton Elephant and Castle! !!!! Is such a lively person who is so kind to answer all questions related to real estate and renting properties in the area of Elephant and Castle! I highly recommend Foxton!... Read more
15th Aug 2023 (1 year ago)
S Turl
Excellent experience with Dominic and Lenard from Foxtons, who expertly managed our sale and wee in constant communication through-out.
They were the second agents we had used in the local area, and were able to secure a quick sale.... Read more
Seller
14th Aug 2023 (1 year ago)
H Chen
Moved in the flat today to find out it was not ready. The cleaning team was still working and inventory staff was doing flat checking. My flat was busier than my office. I suppose it's not the best move-in day experience as you imagine.... Read more
Tenant
9th Aug 2023 (1 year ago)
R Nerantzoulis
Pavlo and the team at Foxtons were very helpful in my search to find a new home. Thank you for helping me secure the house and making it a simple process despite the stress related in moving house!... Read more
7th Aug 2023 (1 year ago)
Y Gacimi
Skye guided me in finding a flat. She was very patient and helpful, and always responded right away when I needed her help. I greatly recommend her services.... Read more
5th Aug 2023 (1 year ago)
R Cavarra
I have recently rented a flat through Foxtons Elphant and Castle. I was helped by Malikat who is a wonderful estate agent, very reliable and professional.... Read more
Tenant
4th Aug 2023 (1 year ago)
M Chadwyck-Healey
Pavlo from Foxtons helped us find our flat very quickly... Read more
4th Aug 2023 (1 year ago)
T Kavanagh
First class service from start to finish, pushed the sales through and helped at every stage of the process. First contact with Dominic Foye was excellent and he thoroughly explained the process.
Lenard Pap, who managed the sales from initial viewings to completion, was exceptional and went the extra mile at all stages and kept me fully up to date with the sales progress. I can't thank him enough for all his help.... Read more
Seller
7th Jul 2023 (1 year ago)
M Benesiewicz
5/5 for Solomon - great responsiveness and help during moving in. Solomon even came to rescue the key that got stuck in the front door during check in after I texted him!... Read more
Tenant
3rd Jul 2023 (1 year ago)
L Carranceja
Lenard has been an amazing support on the sale process. He found me he houses that were suitable for me, he was patient and caring during the decision process and he supported me during the betting process. I can't recommend him enough! Thanks for the help... Read more
Buyer
6th Jun 2023 (1 year ago)
F Jozefczyk
Lenard is an exceptional estate agent who recently helped us with a very challenging sale of our apartment. His professionalism, expertise, and dedication were remarkable from the beginning. Lenard's commitment to achieving the best outcome for us was unwavering, as he thoroughly understood our needs and approached every aspect of the sale with meticulous attention to detail. His extensive knowledge of the real estate market proved invaluable throughout the process. Lenard kept us updated at every stage, promptly addressing queries and providing feedback on potential buyers. He demonstrated patience and resilience in the face of unexpected hurdles, offering innovative solutions and ensuring a smooth transaction. Lenard's genuine care for his clients and his willingness to go above and beyond exceeded our expectations. His friendly demeanor made the experience comfortable and enjoyable. I wholeheartedly recommend Lenard to anyone in need of an exceptional estate agent. His expertise, professionalism, and dedication make him the ideal partner for navigating challenging real estate transactions. Thank you Lenard!... Read more
Seller
5th Jun 2023 (1 year ago)
S Vama
I was looking for a property and I highly recommend Lenard Pap who has been so kind, efficient and knowledgeable through the whole process from start to finish and even after the whole process was completed! As this was a new experience for me, Lenard had been very patient with me and quick to answer any enquiries I had (big or small) through calls or emails and very accommodating. Overall, great experience for something normally daunting.... Read more
25th May 2023 (1 year ago)
J jimenez
I recently purchased a flat in the area and had a really good experience with them. Pictures were accurate and overall service efficient.
Our agent Lenard was always punctual and really helpful and responsive to all our questions. Lenard had permanent communications with us, the seller and the solicitors helping to keep everything moving and finalising in time. 5 stars to him!!!... Read more
Buyer
22nd May 2023 (1 year ago)
C Brown
Solomon was extremely helpful throughout the whole process of finding us a flat and went above and beyond. Very happy with the service!... Read more
Tenant
31st Mar 2023 (1 year ago)
C pharo
Amazing service throughout, with a special shout out to Solomon who went above and beyond during his time helping us to make sure we got the flat we wanted.
Would 100% use these guys again!... Read more
Tenant
31st Mar 2023 (1 year ago)
S V
Very happy with the service I received from foxtons in elephant and castle.
The photos were brilliant. They really captured the feeling of my home
I felt mostly with Lenard who was great at organising the viewings - very clear, Respectful, enthusiastic and paid attention to the details of my house.
I was happy to receive an offer of 95% of the asking price the first weekend.... Read more
Seller
27th Mar 2023 (1 year ago)
X Li
I still haven’t received the deposit from foxtons. It has been half a year since I quit the lease, I have sent many emails to urge, and each time the result is sent to my account in 3-5 working days, but I have never received it. I thought Foxton was a big company and I trusted it a lot. But now I'm disappointed and I can't believe that Foxtons hasn't been able to refund my deposit after half a year.... Read more
Tenant
23rd Mar 2023 (1 year ago)
C Janz
I cannot recommend Soloman Taylor from Foxtons enough! The flat search is a bit daunting, especially for newcomers to London. Soloman helped us learn how the system works, gave us very honest and personalized help, and acted as a valued advisor in a field where other agents seemed to be very volume focused. Kudos Soloman and see you when our Lease is up!... Read more
14th Mar 2023 (1 year ago)
C Ortega
Solomon Taylor was our agent and helped us very nicely through the whole rental process. He was very responsive and supportive at all times.... Read more
Tenant
7th Mar 2023 (1 year ago)
R Shah
Solomon worked hard to find the right tenants for my property
He was professional, communicated well and saw through the process of tenancy from finding the tenants to start of the tenancy . Well done... Read more
Landlord
1st Mar 2023 (1 year ago)
Y chen
I am a tenant with them and luckily you will get a premium rental with this agent in Elephant and Castle and will have your needs ignored for the duration of your tenancy, there will be issues that are not resolved until you check out and they will come back and ask why they didn't report it. And you will be bombarded by all the branches from foxtons in the last month of your tenancy asking if you can let them see the property within 30 minutes of the day and threatening you with the landlord's loss will falling down on your ????????????????????... Read more
Tenant
17th Feb 2023 (1 year ago)
L Leo
Everything went smoothly and super fast, huge thanks to Solomon. He has been the perfect agent finding us a place in just two days. Super recommended... Read more
Tenant
8th Feb 2023 (1 year ago)
D López
Great service and quality. Our agent Solomon made sure we found the good property for our needs, helping us through all the process with the documents and everything. 100% recommended.... Read more
Tenant
2nd Feb 2023 (1 year ago)
A Lombardo
everything went right, with great professionalism and speed despite the Christmas holidays. The merit is undoubtedly of Solomon. super recommended 10/10... Read more
13th Jan 2023 (2 years ago)
R HU
I had such a great letting experience with Foxtons! thank you Solomon?... Read more
Landlord
7th Dec 2022 (2 years ago)
Hanyao
Solomon Taylor is a perfect letting agent and he has solved all the problems very well and now I have moved into my new house and I am very happy with everything... Read more
Tenant
2nd Dec 2022 (2 years ago)
Y chen
~Solomon Taylor is perfect. He is my bro now.
By the way, his hair is the same as Elvis... Read more
1st Dec 2022 (2 years ago)
P Chung
We are very satisfied with our rental agent, Solomon, in this new foxtons branch. He was very active and informative about the units we saw in the viewings, kindly accommodating the late hours for the viewings. He was very efficient throughout the process, and addressed our questions and concerns in great fashion. I highly recommend him.... Read more
Tenant
29th Nov 2022 (2 years ago)
K Orazulike
Had a great experience finalising the purchase of my new home. Foxtons Lenard Pap was a driving force, ensuring I was always in the loop with what was going on and it helped a lot with the process.... Read more
Buyer
29th Nov 2022 (2 years ago)
M Whitty
Foxtons Elephant & Castle (and their predecessors Gordon & Co. before the company merger) handled the initial purchase of my apartment and the recent sale of my apartment some years later. I cannot recommend them enough - in particular I would recommend Lenard who led on my sale and was super responsive and meticulous. 10/10.... Read more
Seller
28th Nov 2022 (2 years ago)